RoadVitals

2020 Genuine Scooter Royal Alloy

Recalls, owner-reported complaints, investigations and safety data

NHTSA has issued a “do not drive” advisory affecting this model year.

Campaign 20V010000. Confirm whether your specific vehicle is covered using its VIN before acting on this.

Check your VIN on NHTSA.gov
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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Latest Jan 10, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2020 Genuine Scooter Royal Alloy. 1 safety recall has been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V010000NHTSA advisory: do not drive

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC; SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS

Jan 10, 2020
148 units potentially affected
The defect: Genuine Scooters, LLC. (Genuine Scooters) is recalling certain 2020 Royal Alloy GT150 scooters. The front brake rotor may become uncentered within the front brake caliper allowing the inner brake pad to dislodge from the top of the brake caliper.
The risk: If the brake pad becomes dislodged, the scooter can experience a reduced or complete loss of braking, increasing the risk of a crash.
The remedy: Genuine Scooters will notify owners, and dealers will reposition the brake rotors with spacers to prevent the brake pads from dislodging, free of charge. The recall began January 2019. Note: Genuine Scooters requests owners to not drive their scooters. Please have the scooter towed to a dealer for repairs. Roadside assistance coverage has been provided along with owner's warranty so the tow will be free of charge. Owners may contact Genuine Scooters customer service at 1-773-433-1311.
Genuine Scooters, LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB-RA-20220606

ENGINE AND ENGINE COOLING; EQUIPMENT

Labor code for coolant replacement.

TSB-RA-20220603

ENGINE AND ENGINE COOLING; EQUIPMENT

Issues with Cooling System with Royal Alloy GP300S

TSB-NIU-20210224

EQUIPMENT

Issue with update to H1 Diagnostic Device for NIU line-make.

TSB-GDN-20200827

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Dealer network PDI notice for all makes/models distributed.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.