I RECEIVED A RECALL LETTER FROM SAMSUNG FOR A MODEL MR5491 MICROWAVE. THIS UNIT IS PERMENANTLY INSTALLED IN MY TRAVEL TRAILER, YET SAMSUNG INSISTS THAT A MUST REMOVE THE UNIT AND TAKE THE UNIT IN FOR SERVICE. I MUST TAKE OFF WORK TO DO THIS, AS THE CENTER IS ONLY OPEN M-F IF IT IS AN INSTALLED UNIT, WHY DOES THE RECALL NOT INCLUDE SERVICE--AFTER ALL IT IS NOT MY PROBLEM THAT THE UNIT IS DEFECTIVE!!
- NHTSA ID
- 10073111
- Incident
- May 24, 2004