RoadVitals

2020 Harley-Davidson /Livewire Elw (livewire)

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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Latest Oct 8, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2020 Harley-Davidson /Livewire Elw (livewire). 1 safety recall has been issued covering this model year; and 16 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V624000

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:SOFTWARE

Oct 8, 2020
1,012 units potentially affected
The defect: Harley-Davidson Motor Company (Harley-Davidson) is recalling certain 2020 LiveWire (ELW) motorcycles. The electric vehicle powertrain may unexpectedly shut down and not restart, due to a software issue in the Onboard Charging (OBC) system.
The risk: An unexpected loss of propulsion without the ability to restart may increase the risk of a crash.
The remedy: Harley-Davidson will notify owners, and dealers will update the OBC software, free of charge. The recall began October 19, 2020. Owners may contact Harley-Davidson customer service at 1-800-258-2464. Harley-Davidson's number for this recall is 0176.
Harley-Davidson Motor CompanyManufacturer number 0176View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

M1555

ELECTRICAL SYSTEM

SERVICE BULLETIN M1555 (REV E): BATTERY WARRANTY GUIDELINES. PURPOSE: Revision E. Added: Added procedures for the DCA-8000 E Battery Tester.* Updated: All sections. This bulletin informs the dealership network that Harley-Davidson has provided guidelines for battery warranty.

M1490

ELECTRICAL SYSTEM

SERVICE BULLETIN M1490 (V 24.8.8): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.8.8. Release Date: Week of August 5, 2024. New Features for Harley-Davidson vehicles: Advanced Module Replace for 2021 and later Revolution Max; 2023 and later CVO Touring; and 2024 Street Glide (FLHX), Road Glide (FLTRX). New Features for LiveWire vehicles: Updated calibrations for 2024 S2DM EV1/ EV6; 2024 S2MH EV1; and 2024 S2DM, S2MH. Changes: Added Hand Control Module (HCM) (Part No. 71500522A and 71500536A) for reflash support.

M1490

ELECTRICAL SYSTEM

SERVICE BULLETIN M1490 (V 24.6.4): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.6.4. Release Date: Week of May 1, 2024. New Features for LiveWire S2DM and S2MH, 2024 Revolution® Max, and 2024 Touring.

L1005

ELECTRICAL SYSTEM; EQUIPMENT

SERVICE BULLETIN L1005: BLUETOOTH PAIRING INSTRUCTIONS AND TIPS. PURPOSE: To provide both Harley-Davidson and LiveWire dealers a single document that includes greater detail about Bluetooth pairing a phone to the instrument module.

TT475

ELECTRICAL SYSTEM; EQUIPMENT; POWER TRAIN; VEHICLE SPEED CONTROL

TECHNICAL TIP TT475: LIVEWIRE – DTC B2313, RIDE MODE DISPLAY MISMATCH. PURPOSE: To inform dealers that on occasions the symbol in Table 1 may appear in the ride mode area of the IM. If this symbol is displayed and the General Warning indicator light icon is also displayed a DTC B2313 can be set.

M1504

ELECTRICAL SYSTEM; EQUIPMENT; POWER TRAIN

SERVICE BULLETIN M1504: LIVEWIRE MODULES UPDATES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to the LiveWire™ related to the following modules: On-Board Charger (OBC), Vehicle Supervisory Controller (VSC), Rechargeable Energy Storage System (RESS), Motor Control Module (MCM). This software update is required for all LiveWire vehicles and will be reimbursed under warranty. Perform this update as soon as possible on any affected units in dealer inventory, and on all units sold and delivered to customers. Dealers should contact their LiveWire customers and arrange to perform this update. Updated release dates for OBC Software Updates, VSC Software Updates. OBC Software Updates - New Software Update Version: Control Board: 2.8.95.2; Power Board: 6.18.64.2; Charger: 0.92.158.2 Release Date: Week of September 28, 2020. VSC Software Updates - New Software Update Version 7.4.28.2 Release Date: Week of September 28, 2020.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Harley-Davidson /Livewire Elw (livewire) by model year
YearComplaintsRecallsInvestigationsIssue Index
2022000—
2021000—
2020Viewing010—
2019000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.