RoadVitals

2013 Harley-Davidson Flhtcuse

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Sep 7, 2013
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2013 Harley-Davidson Flhtcuse, most frequently naming the other / unspecified, steering and suspension categories. 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified250.0%
  • Steering125.0%
  • Suspension125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecifiedSteeringSuspension
Filed Sep 7, 2013

THIS MOTORCYCLE IS UNSTABLE AT HIGHWAY SPEEDS. I AM NOT SURE IF IT IS IN THE TIRE OR THE WHEEL BUT MY DEALER HAS TRIED OTHER FIXES, ALL TO NO AVAIL. FIXES HAVE BEEN MADE TO THE NECK BEARINGS, SWINGARM, ETC. THE FRONT END DOES NOT HUG THE ROAD AND ALWAYS FEELS LIGHT AT HIGHWAY SPEEDS. WHEN THERE IS NO TRAFFIC IT STILL FEELS AND HANDLES THE SAME WAY. OCCASIONALLY THE FRONT END WILL "DANCE" WITHOUT WARNING. IT'S NOT EXAGGERATED AND DOES NOT LAST LONG, BUT IT DEFINITELY MAKES YOU GRAB THE HANDLEBARS TIGHTER AND SLOW DOWN. WHEN NEAR OTHER VEHICLES THIS HAPPENS MORE OFTEN, IT'S LIKE THE FRONT END IS BEING LIFTED AND MOVED. THIS HAS ONLY BEEN HAPPENING TYPICALLY AT 60 MPH OR HIGHER. I HAVE NOT HAD IT OVER 70 BECAUSE OF THIS CONDITION. I FEEL UNSAFE TO TRY TO PUT ON THE CRUISE CONTROL AND TAKE MY HANDS OFF THE BAR TO REST THEM. AGAIN THIS ONLY HAPPENS AT HIGHWAY SPEEDS AND TYPICALLY ON LONGER TRIPS WHEN THE TIRES GET REALLY HEATED UP. MY FEELING IS THAT THE PROBLEM IS IN THE TIRE ITSELF, BUT I KNOW OTHERS WITH THE SAME ISSUE THAT HAVE REPLACED THEIR WHEELS (RIMS) AND THAT HAS SOLVED THE PROBLEM (BUT THEY ALSO CHANGED THE RUBBER AT THE SAME TIME). WHATEVER IT IS I WOULD LIKE IT TAKEN CARE OF SO THAT I CAN TRULY ENJOY MY MOTORCYCLE.

NHTSA ID
10542390
Incident
May 25, 2013
Mileage
2,500 mi
Other / unspecified
Filed Jul 11, 2013

I PURCHASED A 2013 HARLEY DAVIDSON FLHTCUSE8 ON APRIL 30, 2013. THIS MOTORCYCLE EXHIBITED TWITCHY HANDLING FROM THE FIRST RIDE. THIS MOTORCYCLE WAS RETURNED TO TWO SEPARATE DEALERS ON 10 SEPARATE OCCASIONS FOR WARRANTY REPAIRS. THIS BIKE WAS DELIVERED WITH "CHISEL" WHEELS. THESE WHEELS ARE WHAT HD USES ON 2012 AND 2013 FLHTCUSE'S. THESE WHEELS CAUSE AN UNSTABLE CONDITION AT OPERATING SPEEDS. THE FRONT END FEELS VERY LIGHT AND MAKES THE BIKE FEEL VERY TWITCHY. THERE IS NO FEELING OF CONTROL ESPECIALLY IN WINDY CONDITIONS OR NEAR OTHER VEHICLES. THE TWO DEALER?S SERVICE DEPARTMENTS HAVE REPLACED BOTH FRONT AND REAR TIRES WHICH WERE DEFECTIVE, TAKEN THE FRONT END APART AND PUT IT BACK TOGETHER, REPLACED INCORRECT PARTS AND OTHER CHECKS AND ADJUSTMENTS TO CORRECT THE UNSTABLE CONDITION. ALL CHANGES FAILED TO CORRECT THE INSTABILITY. I DETERMINED THAT THE INSTABILITY IS CAUSED BY THE FRONT WHEEL WHEN I REPLACED IT WITH ANOTHER STYLE OF WHEEL WHICH ELIMINATED THE INSTABILITY. OTHER RESEARCH SHOWS THERE ARE QUITE A FEW OTHER PEOPLE COMPLAINING OF THIS INSTABILITY ISSUE ON WWW.CVOHARLEY.COM. I HAVE CONTACTED HARLEY DAVIDSON CUSTOMER SUPPORT AND I WAS TOLD THIS IS A WARRANTY ISSUE BETWEEN HD TECH SUPPORT AND MY DEALER. MY DEALER STATES AFTER THE REPAIRS AND DISCUSSION WITH HD TECH SUPPORT THAT THE BIKE IS WITHIN SPECIFICATIONS AND THEY WILL DO NOTHING FURTHER TO CORRECT THE INSTABILITY OR SUPPLY A WHEEL WHICH WILL ELIMINATE THE INSTABILITY. THERE IS ANOTHER CURRENT COMPLAINT FILED UNDER A 2012 FLHTCUSE7 WHICH USES THE SAME WHEELS AND HAS THE SAME ISSUE WITH THESE ?CHISEL? WHEELS. *TR

NHTSA ID
10524409
Incident
Apr 30, 2013
Mileage
6 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

HD-M-1368

VEHICLE SPEED CONTROL

HARLEY DAVIDSON: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THE SPEEDOMETER, ON SOME MOTORCYCLES, FAILS TO MEET THE REQUIRED OFFICIAL MEXICAN STANDARD BY DISPLAYING MPH/MILES INSTEAD OF KPH/KILOMETERS. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Harley-Davidson Flhtcuse by model year
YearComplaintsRecallsInvestigationsIssue Index
2013Viewing200—
2012100—
2006110—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.