2002 Harley-Davidson Ultra Classic Problems

TL* THE CONTACT OWNS A 2002 HARLEY DAVIDSON ULTRA CLASSIC MOTORCYCLE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS OVER 20 MPH, THE ENTIRE INSTRUMENT PANEL LOST POWER AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY TEST DROVE THE VEHICLE BUT WERE UNABLE TO FIND THE FAILURE. THE VEHICLE WAS REPAIRED BY HAVING SEVERAL PARTS REPLACED INCLUDING A NEW BATTERY AND AN IGNITION SWITCH BUT THE REPAIRS DID NOT COMPLETELY REPAIR THE FAILURE. THE FAILURE MILEAGE WAS 22,700 AND THE CURRENT MILEAGE WAS 23,066.

ON APRIL 23, 2004 CONSUMER RECEIVED NHTSA RECALL LETTER REGARDING CIRCUIT BREAKER. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK *NM

TL*THE CONTACT OWNS A 2002 HARLEY DAVIDSON ULTRA CLASSIC. WHILE DRIVING 70 MPH, THE REAR WHEEL BEGAN TO WOBBLE. THE DRIVER LOST CONTROL OF THE VEHICLE WHEN HE ATTEMPTED TO DECELERATE AND DROVE INTO A DITCH. HE FELL OFF THE VEHICLE AND WAS TRANSPORTED TO THE HOSPITAL. HE WAS DIAGNOSED AS BRAIN DEAD AND PASSED AWAY THE NEXT DAY. THE ROAD SURFACE WAS SMOOTH AND DRY. THE VIN, ENGINE SIZE, NUMBER OF CYLINDERS, POWERTRAIN, AND PURCHASE DATE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 27,000.

REAR WHEEL WAS BENT CAUSING IT TO WOBBLE. I DID NOT FEEL IT WHILE RIDING MOTORCYCLE. TWO DIFFERANT TIMES I HAD PEOPLE PULL UP BESIDE ME AT STOP LIGHTS INFORMING ME OF THE WHEEL WOBBLE. I RIDE SOLO ALL THE TIME SO I DO NOT KNOW HOW LONG THIS HAD BEEN BENT. I GOT THE MOTORCYCLE UP ON A STAND TO INSPECT THE WHEEL AND SURE ENOUGH THE WHEEL WAS WOBBLING. THE SPOKES WHERE TIGHT. I TOOK THE MOTORCYCLE TO FREDERICK HARLEY DAVIDSON INSTEAD OF BATTLEY HARLEY DAVIDSON WHERE I PURCHASED IT FROM BECAUSE OF THE DEALERSHIP BEING CLOSER TO HOME. I TOOK IT IN ON NOVEMBER 12, 2002 AFTER MAKING AN APPOINTMENT FOR SERVICE. ON NOVEMBER 19, 2002 I CALLED THE SERVICE MANAGER TIM TO FIND OUT THE UPDATE ON WHEN IT WAS GOING TO BE READY. TIM INFORMED ME THAT THE NEW WHEEL THEY ORDERED FOR THE BIKE FROM THE FACTORY TURNED OUT TO BE BENT AND HAD TO RETURN IT FOR ANOTHER WHEEL. FREDERICK H/D COMPLETED THE REPAIR AND CALLED ME TO PICK IT UP ON FRIDAY NOVEMBER 22, 2002. BECAUSE OF THE RAINEY WEATHER I REQUESTED TO PICK THE BLIKE UP THE FOLLOWING DAY WHICH WAS OK BY THEM. WHEN I ARRIVED AT H/D OF FREDERICK TO PICK UP THE BIKE I REQUESTED TIM TO WRITE A DOCUMENT FOR ME STATING THAT THE NEW WHEEL ORDERED BY THEM FROM THE FACTORY WAS ALSO BENT AND TIM INFORMED ME THAT HE WAS UNABLE TO MEET MY REQUEST BUT THAT I COULD CALL A NATHEN LEWIS ON MONDAY NOVEMBER 25, 2002 AT 301-694-8177 AND ASK HIM TO WRITE THE DOCUMENT. I WANT TO NOTE THAT THE TECH WORKING ON MY BIKE AT FREDERICK H/D COULD NOT TAKE MY BIKE OUT FOR A TEST DRIVE TO VERIFY MY STORY ABOUT NO BEING ABLE TO FEEL THE WHEEL WOBBLE DO TO BEING A RAINY DAY. THEY PUT THE BIKE ONTO A MACHINE CALLED A DEANO GLIDE TO NOTICE THE WOBBLING IN THE REAR WHEEL. I JUST WANT SOMEONE TO VERIFY IF THE WHEEL IS A DEFECT BEFORE SOMEONE HAS A CRASH AND GETS HURT. AS I SAID EARLIER I WAS SURPRIZED MYSELF THAT I COULD NOT FEEL THE WOBBLE IN THE WHEEL WHILE RIDING THE BIKE AT ANY SPEED BEFORE AND AFTER VERIFYING THE WOBBLE WHEN I INSPECTED IT ON THE BIKE STAND. DT

TL*THE CONTACT OWNS A 2009 (NA) HARLEY DAVIDSON ULTRA CLASSIC MOTORCYCLE. THE CONTACT STATED THAT THE BOLT ON THE PASSENGER FLOOR WAS FAILING AND SEPARATING FROM THE VEHICLE. THE FLOORBOARD HAS ONLY ONE BOLT. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR THE THIRD TIME REGARDING THIS ISSUE. A REPORT WAS FILED WITH HARLEY DAVIDSON (REFERENCE NUMBER 993461). THE FAILURE MILEAGE WAS 8,000.

THE CONSUMER WAS TRAVELING ABOUT 65 MPH WHEN THE MOTORCYCLE STALLED. THE CONSUMER TRIED TO RESTART THE MOTORCYCLE BUT WAS UNSUCCESSFUL. THE CONSUMER HAD THE MOTORCYCLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB

TL* THE CONTACT OWNS A 2008 HARLEY DAVIDSON ULTRA (N/A) EQUIPPED WITH MICHELIN COMMANDER 2 TIRES, SIZE: 140/90/B16. THE CONTACT STATED THAT HE NOTICED CRACKS WITHIN THE TREAD OF THE REAR TIRE. THE CONTACT NOTIFIED THE MANUFACTURER AND THEY ADVISED THAT HE SHOULD PURCHASE A REPLACEMENT TIRE. THE TIRE WAS REPLACED. THE FAILURE MILEAGE OF THE TIRE WAS 8,000. THE VEHICLE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.