RoadVitals

2014 Heil Half/Pack Freedom

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2014 Heil Half/Pack Freedom. 1 NHTSA investigation names it; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE15006ClosedPreliminary Evaluation

CNG Fuel Container Burst During A Fire

Opened Feb 27, 2015
Closed Jan 8, 2016

On January 27, 2015 in Indianapolis, Indiana, a model year 2014 Autocar ACX / Heil Half/Pack Freedom refuse collection truck caught fire and experienced a catastrophic CNG fuel container burst. Office of Defects Investigation (ODI) personnel conducted a field examination of the incident vehicle, an exemplar vehicle and the incident scene, and subsequently sent information request letters to Autocar LLC, The Heil Company, Agility Fuel Systems Inc. and Hexagon Lincoln Inc.After a review of all available information, it appears that this was an isolated incident. The vehicle fire originated in the refuse storage bay and was caused by a hot load, which is a quantity of solid waste that catches fire, smolders or spontaneously combusts as a result of incompatible waste materials mixing together. Drivers are trained to eject the hot load in an empty lot, when feasible. In this instance, the driver did not eject the hot load. After expending a hand-held fire extinguisher into the hopper area of the refuse storage bay, the driver retreated from the vehicle. Fire fighters arrived at the incident scene within minutes. During firefighting efforts, two CNG fuel containers burst, sending materials into the air and across a large debris field.One fire fighter was struck in the head and shoulder area by falling debris and sustained minor injury. He was examined at the scene and did not require transport but was later transported post-incident to a medical clinic where he was diagnosed with a muscle strain to his left shoulder. Multiple structures suffered property damage and the subject vehicle was a total loss. The fire was brought under control and was extinguished 1 hour and 38 minutes after fire fighters first arrived.Post-incident analysis, including a review of the fire department?s after action report, identified several contributing factors. The truck driver was unable or unwilling to eject the hot load. Fire fighters initially misidentified the subject fuel system as liquefied petroleum gas (LPG) and believed cooling was necessary to prevent a boiling liquid expanding vapor explosion (BLEVE). Fire fighters were unfamiliar with natural gas vehicle fires, associated risks and best practices for firefighting techniques and tactics. The CNG fuel containers were located directly above the origin of the fire and were impinged by flame, thus weakening their structural integrity. The CNG fuel containers were mounted transversely with thermally-activated pressure relief devices (PRDs) mounted in each end, away from where the fire was localized. The CNG fuel containers were of Type 4 construction and thus were not good conductors of heat away from where the fire was localized and towards the PRDs. The CNG fuel containers were covered by a steel enclosure with small, circular openings providing access to the manual fuel container isolation valves equipped with integrated PRDs. Water applied to the fire likely cooled the PRDs but did not reach the area of the fuel containers where the fire was localized, thus keeping the PRDs below the activation temperature threshold as the fire progressed.ODI is aware of at least one other incident in which a substantially similar CNG refuse truck caught fire due to a hot load. In that case, the PRDs activated as intended. There was no fire suppression effort prior to the PRDs activating.The National Fire Protection Association (NFPA) Alternative Fuel Vehicle (AFV) Safety Training project (http://www.evsafetytraining.org) provides training for first responders who face emergency situations involving motor vehicles.NFPA training advises that attempts to extinguish a significant CNG fire could prevent

FUEL SYSTEM, OTHER

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SB 23-365

Halfpack Cortex Controller Display Update

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.