RoadVitals

2019 Hme Ram 5500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Dec 13, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 15, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2019 Hme Ram 5500, most frequently naming the powertrain (other) category. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V808000

ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Oct 15, 2021
3 units potentially affected
The defect: HME, Inc. (HME) is recalling certain 2019 Ram 5500 emergency vehicles. The engine calibration software may not warn about low oil volume.
The risk: Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.
The remedy: On behalf of HME, FCA dealers will update the engine calibration software, free of charge. Owner notification letters are expected to be mailed February 25, 2022. Owners may contact HME's customer service at 1-616-534-1463.
HME, Inc.Manufacturer number 21V-439View on NHTSA.gov
21V807000

WHEELS; WHEELS:LUGS/NUTS/BOLTS/STUDS

Oct 15, 2021
5 units potentially affected
The defect: HME, Inc. (HME) is recalling certain 2018-2020 Ram 5500 emergency vehicles. The flanged wheel lug nuts may have been over-tightened during service.
The risk: An over-tightened lug nut may cause the wheel stud to break, resulting in wheel separation and increasing the risk of a crash.
The remedy: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters are expected to be mailed on February 25, 2022. Owners may contact HME's customer service at 1-616-534-1463.
HME, Inc.Manufacturer number 21V-398View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Dec 13, 2023
Crash reported

My 2019 Dodge Ram 5500 was idling and in park. I stepped out of the vehicle to open our garage door in an effort to park the truck inside. A total of five minutes passed with this truck idling outside the door, ours opens manually, not automatically. As I was walking to pull the the chain and open the door, this truck began to move, with trailer attached and pushed right through our large garage door, nearly running me over. The truck then crashed into the I beam holding the building up, broke the drivers side mirror, smashed the front drivers side panel, and took out the front headlight. It also broke the plastic fenders. Thankfully I was able to get in through the passenger side door once the truck hit the I beam and stopped and shut it off. Not only is this truck damaged, the 20' garage door is completely damaged and will need to be replaced. I am luckily uninjured. I believe this truck slipped out of gear when in park, creating this extremely dangerous situation. I am still trying to reach the manufacturer to get this resolved.

NHTSA ID
11559923
Incident
Dec 12, 2023

Compare model years

Complaint and recall counts across every year of this model

Hme Ram 5500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2020010—
2019Viewing120—
2018010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.