The front bump stops rest on the leaf springs seeming to indicate overload of the suspension. Ford initially stated this was a problem, then updated assertion to state it is normal. Upon crossing over some bridge joints and pot holes on highways while traveling at or below speed limit and when well-below GVWR, impact energy transmitted through the steering wheel is mildly painful and immediate and forceful steering effort is needed to correct lane tracking, with some body roll and slight lane departure being difficult to avoid. This has also caused driver side external rear view mirror to become loose on mount and spin leaving driver unable to see behind on that side. Dashboard parts fly upwards and screws are torn out requiring tape to secure and keep from flying and hitting occupants. Dash has separated from front cap. Ceiling-mounted hallway door mounts have ripped completely free, leaving heavy interior doors dangling and creating a direct projectile hazard to occupants while in motion. Three separate manufacturer-authorized evaluations performed with some corroboration of issue (note of obvious damage and suspension component irregularity/deformity) all refused to repair/correct issue.
- NHTSA ID
- 11753643
- Incident
- Jun 26, 2026