I respectfully request that the Florida Department of Highway Safety and Motor Vehicles investigate Rick Case Honda for a repair I believe was performed negligently and the dealership's refusal to accept responsibility. On December 2, 2025, Rick Case Honda performed a cylinder head replacement on my 2023 Honda Civic before selling it at auction. I later purchased the vehicle on March 16, 2026, from Newton Nissan South, which had acquired it through the auction. Several months later, the engine developed an oil leak. Newton Nissan South diagnosed the leak at the front crankshaft seal using UV dye and referred me to Honda of Murfreesboro for warranty repair. During disassembly, Honda of Murfreesboro discovered a broken timing chain tensioner retaining bolt inside the engine. I met with the Service Director and a Honda North America Field Technical Specialist, who showed me the failed parts, including the broken bolt, broken tensioner, wear marks on the timing cover, and grooves in the engine block consistent with prolonged movement before the bolt failed. I was advised that this bolt requires only 7-9 ft-lbs of torque and that improper installation can cause delayed failure. Honda of Murfreesboro advised that the last repair involving removal of this component was Rick Case Honda's December 2, 2025 repair. Since then, no repairs have been performed in that area of the engine, only routine maintenance and diagnosis of the oil leak. Rick Case Honda has denied responsibility based primarily on the passage of time and changes in ownership, despite being the last dealership to perform this engine repair. I respectfully request that your office investigate whether Rick Case Honda failed to perform the repair according to Honda specifications and improperly refused responsibility for the resulting engine damage. I am seeking repair of my vehicle and any other relief deemed appropriate.
- NHTSA ID
- 11747700
- Incident
- Dec 2, 2025
The engine is making a knocking noise, but there’s no code or check engine light. The noise is more pronounced when the vehicle is idling and when you apply and release the brakes. Start the car, let it warm up on idle, open the oil cap, apply the brakes, and then release them. The noise becomes louder. It could be the vacuum pump, but Honda has never addressed this issue.
- NHTSA ID
- 11701996
- Incident
- Nov 29, 2025
ElectricalFuel system
Filed Jan 31, 2025
The contact owns a 2023 Honda Civic Type-R. The contact stated that while driving at approximately 50 MPH, the vehicle lost motive and unintendedly decelerated. The contact stated that the vehicle regained normal functions shortly after the failure. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure recurred approximately 2 months later while driving 70 MPH up an entrance ramp. The vehicle was returned to the dealer who was unable to determine the cause of the failure. The contact who is a certified mechanic, informed the dealer of NHTSA Campaign Number: 25V031000 (Fuel System, Gasoline, Electrical System); however, the dealer was unable to repair the vehicle because the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 16,500.
- NHTSA ID
- 11639831
- Incident
- Aug 30, 2024
- Mileage
- 16,500 mi
Steering
Filed Oct 31, 2024
The contact owns a 2023 Honda Civic Type-R. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 15 MPH, while turning right, the steering started sticking. The contact stated that the failure also occurred while turning to the left. Additionally, the contact stated while driving on an uneven road surface, the steering wheel was not responding while making corrections; and the Lane Departure sensor was inoperable. There was no warning light illuminated. The failure mileage was 13,132. Parts distribution disconnect.
- NHTSA ID
- 11622948
- Incident
- Aug 12, 2020
- Mileage
- 13,132 mi
Steering
Filed Sep 6, 2024
The contact's wife owns a 2023 Honda Civic Type-R. The contact stated while driving at various speeds, the steering wheel seized in the direction that the steering wheel was turned. The contact stated that because of the failure, the steering wheel failed to return to center. The contact was forced to manually adjust the steering wheel to the center to resume normal driving. The contact stated that there was no warning light illuminated. The contact had taken the vehicle to a dealer where it was diagnosed with a defective rack and pinion gear. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 4,500.
- NHTSA ID
- 11612978
- Incident
- Jul 21, 2024
- Mileage
- 45,000 mi
Steering
Filed Dec 5, 2023
The contact owns a 2023 Honda Civic Type-R. The contact stated while driving approximately 40 MPH, the contact followed the road with a slight left curve. The contact stated that while turning the steering wheel to the left and then attempting to straighten the steering wheel, the steering wheel was difficult to turn. The contact had to use force to steer the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rack and pinion gear needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 23V704000 (Steering). The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.
- NHTSA ID
- 11558489
- Incident
- Oct 5, 2023
- Mileage
- 8,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.