RoadVitals

2017 Honda Clarity Plug-In Hybrid Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 5, 2018
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Jul 5, 2018

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2017 Honda Clarity Plug-In Hybrid. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Powertrain (other)
Filed Jul 5, 2018

FIRST TIME CAR FAILED AROUND APRIL 201. IT DISPLAYED ENGINE FAILURE, EMISSIONS SYSTEM PROBLEM, ROAD DEPARTURE MITIGATION PROBLEM, ADAPTIVE CRUSE CONTROL PROBLEM. THE HYBRID SYSTEM WAS DISABLED AND I HAD TO CALL A TOW TRUCK TO HAVE THE CAR TOWED TO THE DEALER. THE DEALER WAS NOT ABLE TO GIVE ME A SATISFACTORY EXPLANATION OF WHAT FAILED AND HOW IT WAS FIXED. SECOND TIME IT FAILED IN LATE JUNE, THE SAME WAY IT FAILED IN APRIL. THIS TIME THE BATTERY HAD ENOUGH CHARGE TO DRIVE TO DEALER BUT THE HYBRID WAS DISABLED AS WELL. THIS TIME I WAS TOLD THE COMPUTER IS READING A FALSE WATER PUMP FAILURE AND THERE IS NO SOFTWARE UPDATE FOR THIS PROBLEM. THEY CLEARED THE FAULT AND RETURNED THE CAR TO ME. SECOND TIME THERE WAS AN ADDITIONAL FAILURE WHERE THE RANGE DISPLAYED 999 MILES RANGE AFTER I REFILLED THE GAS. THERE WAS A SOFTWARE UPDATE FOR THIS PROBLEM. EACH TIME THE FAILURES OCCURRED THE CARE WAS IN MOTION, FIRST TIME WAS LOCAL TRAFFIC SECOND TIME WAS HIGHWAY DRIVING. BOTH TIMES THE CAR WAS RUNNING IN ELECTRIC MODE.

NHTSA ID
11109727
Incident
Jun 26, 2018
Mileage
5,500 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .