RoadVitals

2019 Hyundai Nexo

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

NHTSA has issued a “park outside” advisory affecting this model year.

Campaign 24V761000. Confirm whether your specific vehicle is covered using its VIN before acting on this.

Check your VIN on NHTSA.gov
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Jun 20, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Oct 11, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2019 Hyundai Nexo, most frequently naming the brakes and fuel system categories. 4 safety recalls have been issued covering this model year; and 50 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes150.0%
  • Fuel system150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V761000NHTSA advisory: park outside

FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES; FUEL/PROPULSION SYSTEM

Oct 11, 2024
1,545 units potentially affected
The defect: Hyundai Motor America (Hyundai) is recalling certain 2019-2024 Nexo vehicles. The thermally activated pressure relief device (TPRD) may break and cause a hydrogen gas leak, which can result in a fire while parked.
The risk: A vehicle fire increases the risk of injury.
The remedy: Owners are advised to park outside and away from structures until the recall remedy is completed. Dealers will replace the TPRD, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 8, 2024. Final owner notification letters will be mailed in phases, beginning January 6, 2025. Owners may contact Hyundai Customer Service at 800-633-5151. Hyundai's number for this recall is 269.
Hyundai Motor AmericaManufacturer number 269View on NHTSA.gov
22V258000NHTSA advisory: park outside

ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUEL CELL; FUEL SYSTEM, OTHER:DELIVERY

Apr 14, 2022
922 units potentially affected
The defect: Hyundai Motor America (Hyundai) is recalling certain 2019-2021 Nexo vehicles. The hydrogen gas detection sensors may fail to detect leaks in the hydrogen gas delivery system.
The risk: A hydrogen gas leak can increase the risk of a fire while parked or driving.
The remedy: Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed. Dealers will replace the hydrogen gas detection sensors, free of charge. Owner notification letters were mailed August 12, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 225.
Hyundai Motor AmericaManufacturer number 225View on NHTSA.gov
22V228000NHTSA advisory: park outside

FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:FILLING/CHARGING

Apr 7, 2022
54 units potentially affected
The defect: Hyundai Motor America (Hyundai) is recalling certain 2019 Nexo vehicles. Following hydrogen refueling, the inlet receptacle filter could detach and cause a hydrogen fuel leak.
The risk: A hydrogen leak in the presence of an ignition source can increase the risk of a fire.
The remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the hydrogen fuel inlet receptacle, free of charge. Owner notification letters were mailed September 21, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 224.
Hyundai Motor AmericaManufacturer number 224View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Fuel system
Filed Jun 20, 2022

I bought a 2019 Hyundai Nexo Fuel Cell on 04/29/2020 from Lithia Hyundai of Mission Hills without been notified of the two existent recalls with no remedy yet available from Hyundai. In fact, these Recalls shown in the Carfax report, were undisclosed by giving me to sign the last page "as a confirmation I was going to receive it complete". At the end of the process, I received a USB with the purchase documents and it was until two days after when I printed all documents, I found out about the recalls. Is it fraud?

NHTSA ID
11470148
Incident
Apr 29, 2022
Filed Jan 18, 2022

Indicated that there is delay of acceleration on the high driving when I push the gas pedal, it doesn't linearly speed up instead it reduced the speed while I was pushing the gas pedal, worried about the behind car didn't notice the car is slowing due to this issue, it may incur the unexpected accident due to unexpected speed down on the highway driving. Put my car in the dealer to take a look at the issue, they indicated the issue and performed several software upgrade but they failed several times and it still didn't get fixed yet. I also heard that it has orange warning message which need to replace hydrogen related coolant must be replaced but they don't have parts to replace it immediately. There is no actual incident so far, but worrying about this unexpected delay of acceleration, and unexpected speed down could cause the accident. But they cannot figure it so far, been 4months.

NHTSA ID
11447964
Incident
Sep 2, 2021
Brakes
Filed Oct 29, 2019

WHEN THE CAR IS MOVING, A "REGENERATIVE BRAKE SYSTEM FAILURE" MAY OCCUR. WHEN THIS ERROR OCCURS, BRAKING EFFECTIVENESS IS DRAMATICALLY REDUCED AND THE CAR'S SPEED IS LIMITED TO 13 MPH. ADDITIONALLY, THE CAR WILL NOT CREEP FORWARD OR HOLD POSITION WHEN THE BRAKE IS RELEASED, POTENTIALLY ALLOWING THE CAR TO ROLL BACKWARD WHEN THE BRAKE IS NOT APPLIED. THE FAILURE OCCURS MOST COMMONLY WHEN THE CAR IS CREEPING FORWARD IN TRAFFIC, BUT CAN ALSO OCCUR AT FREEWAY SPEEDS. TURNING OFF THE CAR, RESTARTING IT, AND PULLING FORWARD - IN THAT ORDER - WILL CLEAR THE BRAKE FAILURE WARNING LIGHTS AND RETURN THE CAR TO NORMAL OPERATION UNTIL THE NEXT FAILURE. TIME BETWEEN FAILURES CAN BE AS LITTLE AS A FEW MINUTES AND AS GREAT AS A FEW DAYS. THE FAILURE SETS DTCS IN THE VEHICLE ECM BUT THESE CODES HAVE NOT BEEN SUFFICIENT FOR TECHNICIANS TO IDENTIFY THE FAULTY COMPONENTS. THE VEHICLE WAS RETURNED TO CUSTOMER WITHOUT THE TECHNICIANS OBSERVING THE FAILURE OR PERFORMING ANY FIX. THE CAR THEN FAILED AGAIN A FEW DAYS LATER AND HAS BEEN RETURNED TO THE DEALER FOR FURTHER ASSESSMENT.

NHTSA ID
11271746
Incident
Oct 8, 2019
Mileage
7,100 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

DTN DCS

AIR BAGS

The National Highway Traffic Safety Administration (NHTSA) has issued an urgent safety advisory regarding dangerous, counterfeit driver‑side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN), that have been identified in U.S. vehicles following prior crashes, theft, or non‑certified airbag replacements. These inflators are not approved for use, may rupture during deployment, and have caused serious injuries and fatalities. Please see attached announcement, provided by NHTSA, for more details.

DTN DL

AIR BAGS

The National Highway Traffic Safety Administration (NHTSA) has identified the presence of substandard and dangerous driver’s-side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN). These inflators were not supplied, approved, or authorized by the vehicle manufacturers and have primarily been found in vehicles that previously experienced a crash and underwent airbag replacement using non-genuine parts. These dangerous inflators have ruptured during deployment, posing a serious risk of injury or death due to metal fragments entering the vehicle cabin. To date, Hyundai is aware of three people who have died while driving a Hyundai vehicle with one of these substandard replacement airbag inflators that deployed in what likely would have been a survivable crash. NHTSA has issued a public advisory urging vehicle owners and service professionals to have vehicles inspected if there is reason to believe that a non-genuine replacement airbag may have been installed. Vehicles with salvage or rebuilt titles, prior airbag deployments, or unknown repair histories may present a higher risk. NHTSA strongly cautions against self-inspection by vehicle owners and recommends inspection by trained technicians.

25-BD-012H TSB

EXTERIOR LIGHTING

This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (DRL), or fog lamp. This TSB illustrates the various causes of condensation inside the lamp assembly. Lamp assembly replacement is NOT necessary in most cases. This condition can be eliminated by turning on the lamps with the engine running for several minutes or during normal driving operation.

25-01-024H-1 TSB

ELECTRICAL SYSTEM

Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon’s communication network. Follow the procedure in this TSB to reestablish the connection via the AVN pinhole reset method.

25-01-024H EM

ELECTRICAL SYSTEM

Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon's communication network. If you are experiencing issues with remote commands, or other Bluelink services, please see the instructions below to reestablish the connection via the AVN pinhole reset method.

25-01-024H TSB

ELECTRICAL SYSTEM

Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon’s communication network. Follow the procedure in this TSB to reestablish the connection via the AVN pinhole reset method.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Hyundai Nexo by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000
2025000
2024010
2023610
2022110
2021520
2020740
2019Viewing340

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.