Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2004 Hyundai Sonata submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 56 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 56, in the owner's own words
2004 Hyundai Sonata GLS front sub frame (K Frame) has rusted out but I guess for certain VIN numbers there was a recall. Mine has the same issue and has caused suspension issues with the control arms and axles, subframe has snapped due to rusting in Michigan.
On February, 16th 2026, I took my vehicle into the Automotive shop for an oil change. They inspected the car as well and they found that the front passenger side of the vehicle subframe has a substantial amount of the metal rusted through. The file attached was a photo of the repair invoice from Luke’s Auto in Upper Arlington, OH. I see that there is an open safety recall for this exact issue on the 2004 Hyundai Sonata. Although this recall was sent out in 2009, am I able to take this to a local Hyundai dealership to have this fixed?
I got this car a Hyundai sonata 2004 about 2 to 3 years ago. At first I didn't notice the problem until a couple months into me having the car I was on the freeway and it suddenly felt like I was out of control of my car and the back end was like swerving like I was pulling a trailer. And ever since then it's gotten worse now my front right tire goes flat randomly. A friend mechanic of mine looked at it and said that it is a suspension He just doesn't know what part of the suspension. This is dangerous because I could lose control of my car I have at any time. That could be detrimental and there is a recall in it seems like almost every other state but Utah. For the exact issue that I'm having and I don't think that's right. I've had issues with this car ever since I got it. If you guys could look into this that would be great Also this form asks the approximate date that something happened it happens all of the time. To the point where I'm afraid to drive it at all. I also it's gotten so bad that sometimes when I'm going only 35 mph and I hit like a pothole it will severely swerve and I will lose control of my car or if I turn my car I turn my car my steering wheel the right way and I lost control of my car it started swerving and I was on a mountain..
I currently own a 2004 Hyundai Sonata with a severe sub-fame deterioration, Unfortunately it does not fall under the so called salt belt states, That being said I don't know how Kansas does not fit that especially north east Kansas. Wondering if there's some way that they could reconsider on this matter and maybe get some help. I know the cars almost 20 yrs but it's in good shape with only 108000 miles on it. Thanks for any help with this matter. I was just informed by Hyundai that they would not do anything with it so I guess my only option is to drive it at my own risk and hope for the best. Regardless I'm very upset with there decision and that there okay with a persons life knowing this was a issues with many sonatas that probably didn't make the recall list.
The contact owns a 2004 Hyundai Sonata. The contact stated while driving approximately 30 MPH, the accelerator pedal was depressed, and the vehicle started shuddering. The contact stated she heard abnormal creaking and cracking sounds. The contact stated no warning light was illuminated. The contact stated that the failure had become more frequent. The contact had taken the vehicle to an independent where it was diagnosed and determined that the front subframe, lower panels, and control arms needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 09V124000 (Suspension) however, the VIN was not included. The failure mileage was approximately 147,000.
NHTSA Campaign 09V124000 (Hyundai Recall #089) - excessive corrosion, thinning of the metal and perforation of the front sub-frame steel, due to road salt, resulting in separation of the forward mounting of the lower control arm increasing the risk of a crash. The recall was issued in 2009 for 1999-2004 Hyundai Sonatas. The present owner purchased the vehicle in 2014 with no knowledge of previous recall. The excessive corrosion and perforation of the sub-frame was brought to the owner's attention in December 2022 during a routine oil change by a Meineke shop and reported as unsafe to drive. The vehicle was towed to Route 1 Hyundai in Monmouth Junction, New Jersey, for inspection and repair estimate on December 30, 2022 and an online complaint filed with Hyundai Motor America for the recall (Case #[XXX]). Following numerous email communications to Hyundai Consumer Affairs, it was confirmed by a National Consumer Affairs representative that the vehicle was covered in Hyundai Recall #089. Route 1 Hyundai took photos of the front sub-frame and H-frame, completed a report and submitted it to Hyundai Motor America. Hyundai Motor America responded that they are declining assistance due to the failure being out of warranty caused by the time in service and mileage of the vehicle. The vehicle has 80,000 miles on the odometer. I am of the understanding that safety recalls are never out of date. Please verify if the response made by Hyundai Motor America is justified. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The shocks and suspension in my car are almost nonexistent causing multiple almost car accidents
The contact owns a 2004 Hyundai Sonata. The contact stated that while performing a 4-wheel alignment, the independent mechanic informed her that he was unable to complete the alignment successfully because the sub frame was severely corroded. Additionally, the contact stated that while driving 35 MPH, she heard and abnormal sound coming from the sub frame and the vehicle started shuddering. The contact stated that she almost lost control of the vehicle. The contact was able to veer to the side of the road. The vehicle was towed to an unknown dealer who informed the contact that she needed to pay for the repair because the VIN was not included in NHTSA Campaign Number: 09V124000 (Suspension) or TSB Number: 12-01-029. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 310,000.
The contact owns a 2004 Hyundai Sonata. The contact stated upon taking the vehicle to an independent mechanic, she was informed that the subframe was severely corroded. The independent mechanic informed the contact that the failure was associated with NHTSA Campaign Number: 09V124000 (Suspension) however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 148,000.
The contact owns a 2004 Hyundai Sonata. The contact stated that while driving the vehicle, she noticed that her brakes were failing. The contact stated that she drove her vehicle to an independent mechanic who attempted to replace the brakes however, the mechanic informed her that her vehicle had a lot of corrosion on the brakes, and underneath the vehicle, which caused the brakes to fail. The contact stated that the mechanic did fabrication and installation of the brake line. The contact stated that she then took her vehicle to be inspected and was informed that the corrosion on the vehicle was too severe and the vehicle would not pass State Inspection. The vehicle was taken to the dealer and the contact was informed that the VIN was not included in NHTSA Campaign Number: 09V124000 (Suspension). The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 122,000
I ENTERED MY VIN NUMBER ON THE HAS BUDDY APP AND IT SAYS THAT I HAVE A RECALL FOR SUSPENSION BUT CALLED A DEALER AND THEY SAID THAT IT DOESN'T. SOMETHING IS WRONG WITH THE WIRING TOO BECAUSE MY DOORS LOCK AT RANDOM TIMES MY SEAT GOES FORWARD AND BACK RANDOMLY MY SPEAKERS DON'T WORK. WHEN I HIT A BUMP JT FEELS LIKE MY TIRES ARE GONNA FALL OFF
THERE IS A RECALL ON 2004 HYUNDAI SONATA FOR BAD SUBFRAMES THAT HAS BEEN AN ONGOING ISSUE SINCE AT LEAST 2001. THE SUBFRAMES RUST AND ROT OUT! MY 2004 SONATA HAS ONLY 84K ORIGINAL MILES AND I RECENTLY TOOK THE CAR TO A MECHANIC TO REPLACE A CONTROL ARM AND I WAS TOLD THAT THE REPAIR COULD NOT BE PERFORMED DUE TO A ROTTED SUBFRAME! I CALLED HYUNDAI MOTORS OF AMERICA AND SPOKE WITH CONSUMER AFFAIRS. I WAS TOLD THAT ACCORDING TO THE VIN NUMBER ON MY CAR THAT THE RECALL WAS NOT ON MY CAR! THERE IS A KNOWN ISSUE AND RECALL FOR THE VERY SAME ISSUE THAT I AM HAVING. HOW CAN THEY TELL ME THAT THE RECALL IS NOT APPLICABLE ? THERE PROBABLY HAS BEEN THOUSANDS OF 2001-2004 SONATA'S THAT HAVE HAD THE SUBFRAM REPLACED UNDER THIS RECALL .. I DONT UNDERSTAND WHY HYUNDAI WOULD NOT ACKNOWLEDGE THE ISSUE AND COVER IT UNDER THE RECALL .. THIS CAR HAS 84660 MILES AND THE CAR IS OTHERWISE MINT ! NOT A SPECK OF RUST ON THE ORIGINAL BODY!
TL* THE CONTACT OWNS A 2004 HYUNDAI SONATA. THE CONTACT STATED THAT HE RECENTLY PURCHASED THE VEHICLE USED IN 07 OF 2020. THE CONTACT INSPECTED UNDERNEATH THE VEHICLE AND SAW RUSTED HOLES AND CORROSION IN THE SUB FRAME. THE CONTACT RESEARCHED AND SAW NUMEROUS INCIDENCES OF THE SAME ISSUE IN THAT MODEL VEHICLE. THE DEALER (D'ARCY HYUNDAI 2521 W JEFFERSON ST, JOLIET, IL 60435 (815) 725-5200) SAID THERE WAS NOTHING THEY COULD DO. DUE TO THE AGING OF THE VEHICLE, MILEAGE AND AN EXPIRED WARRANTY. THE DEALER ADVISED HIM NOT TO FIX THE SUB FRAME. THE MANUFACTURER GAVE A CASE NUMBER TO THE CONTACT AND REFERRED HIM TO THE DEALER. THE VEHICLE WAS CURRENTLY AT THE DEALER STILL UNREPAIRED. THE FAILURE MILEAGE WAS 94,727. *BF *AS
I WAS DRIVING MY CAR WHEN I STARTED HEARING NOISES AND THE CAR STARTED STEERING TO THE RIGHT. WHEN I GOT MY CAR HOME , I DISCOVERED THAT THE FRONT SUSPENSION CROSS MEMBER SUBFRAME HAD COME LOOSE BECAUSE THE BOLTS HAD COMPLETELY RUSTED OUT AND THE CROSS MEMBER HAD RUSTED. I DISCOVERED THAT MY VEHICLE HAD A RECALL #XG350 IN JULY 2009. I PURCHASED MY HYUNDAI IN THE FALL OF 2009, BUT DID NOT RECEIVE ANY RECALL NOTICE. IS MY HYUNDAI STILL ELIGIBLE FOR RECALL REPAIR? WE LIKE OUR HYUNDAI AND IT HAS BEEN ONE OF THE BEST CARS WE HAVE OWNED. THE BODY AND MOTOR ARE STILL IN GOOD SHAPE. WHAT DO I DO NEXT?
TL* THE CONTACT OWNS A 2004 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE HAVING A ROUTINE CHECK AT AN INDEPENDENT MECHANIC, THE MECHANIC NOTICED THE FRONT SUB FRAME WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER SUPERIOR HYUNDAI NORTH 5665 DIXIE HWY, FAIRFIELD, OH 45014 (513) 870-9800, WAS CONTACTED AND INFORMED OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 09V124000 SUSPENSION AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
TL* THE CONTACT OWNS A 2004 HYUNDAI SONATA. THE CONTACT STATED THAT THE STEERING WHEEL HAD TO BE SLIGHTLY TURNED TO THE LEFT IN ORDER FOR THE VEHICLE TO DRIVE STRAIGHT. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE A-ROD WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY OPEN RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
SUSPENSION: I HAVE CHANGED BOTH LOWER CONTROL ARMS AND NOW MY STRUTS AND SHOCKS ARE OUT I CALLED AND HAVE BEEN TOLD MY VIN NUMBER IS NOT PART OF THE RECALL BUT I DONT UNDERSTAND HOW THAT IS WHEN I HAVE A 2004 SONATA AND THAT IS THE CAR PART OF THE RECALL
SEVERE SUBFRAME CORROSION FOUND DURING INSPECTION OF CAR THAT WAS ORIGINALLY FROM ILLINOIS.
I HAVE A 04 HYUNDAI SONATA WHICH WAS RECALLED FOR THE SUBFRAME ROT AND THE DEALERSHIP SAYS IT DOESNT COME UP WITH MY VIN BUT IV HAD TO REPLACE 2 TIRED AND A TIE ROD AND THE SUB FRAME IS GETTING WORSE CAUSING MORE DAMAGE MY CAR PULLS BANGS AND ONE DAY MY WHOLE SUSPENSION WILL DETACH AND HOW IS IT NOT UNDER THE RECALL I HAVE A HOUSE AND TWO CHILDREN AND CAN NOT AFFORD A NEW CAR SO PLEASE HELP ME UNDERSTAND
TL* THE CONTACT OWNS A 2004 HYUNDAI SONATA. THE CONTACT NOTICED THAT THE SUBFRAME WAS RUSTED, WHICH CAUSED THE FRONT DRIVER AND PASSENGER TIRES TO DETACH. THE VEHICLE WAS TAKEN TO RELIABLE HYUNDAI (438 S INGRAM MILL RD, SPRINGFIELD, MO 65802) WHERE THEY INFORMED THE CONTACT THE VEHICLE WAS TOO OLD AND UNABLE TO BE REPAIRED. THE FRONT TIRES WERE REPLACED; HOWEVER, THE SUBFRAME REMAINED RUSTED. THE TIRES NEEDED TO BE REPLACED FOUR TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 207,000.
SUB FRAME ON FRONT PASSENGER RUSTED AND CORRODED. CAUSED DAMANGE TO CV AXLE ON SAME SIDE. CAUSED ALIGNMENT ISSUES ON FRONT END. CAUSES TIRES TO WEAR QUICKLY, WITHIN A WEEK. ANTI THEFT SYSTEM LOCKS THE CAR WHILE DRIVING AND CAUSES ALARM TO SOUND WHILE DRIVING AND MUST OPEN OTHER DOORS AND STOP DRIVING TO STOP THE ALARM FROM GOING OFF, HEADLIGHTS AND DASH LIGHTS AND TAIL LIGHTS COME ON WHEN BRAKE IS PRESSED AND GO OFF WHEN BRAKE IS RELEASED BUT THIS PROBLEM ONLY HAPPENS WHEN HEADLIGHTS ARE NOT IN USE
THE CONTACT OWNS A 2004 HYUNDAI SONATA. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE DUE TO STEERING ISSUES AND FRONT END NOISE AN INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS EXTENSIVE RUST AND CORROSION CONCERNING THE FRONT CRADLE FRAME NEAR THE FRONT PASSENGER SIDE TIRE AND NEAR THE CONCENTRIX BRAKE ADJUSTMENT FOR BOTH REAR TIRES PERTAINING TO THE SUBFRAME. THE INDEPENDENT MECHANIC ADVISED THE CONTACT TO CONTACT THE LOCAL DEALER FOR THE MANUFACTURER FOR A RECOMMENDATION.DEALER RECOMMENDS THE ENTIRE CRADLE BE REPLACED AS IT WILL NOT LAST MUCH LONGER AND CAN BE DANGEROUS TO DRIVE AS IT IS ALMOST RUSTED THROUGH AND THE REAR BRAKES CANNOT BE ADJUSTED DUE TO RUST. THERE IS A RECALL 09V124000 FOR THIS FOR CARS FROM THE RUSTBELT STATES BUT I AM IN TN AND IT IS NOT COVERED. I AM IN THE MOUNTAINS OF NORTH EAST TN AND IT SHOULD BE COVERED AS WE ALSO GET SNOW AND THEY SALT THE ROADS. THIS CAR IS DANGEROUS TO DRIVE IN ITS PRESENT CONDITION AND HYUNDAI NEEDS TO HAVE THIS FIXED AS OBVIOUSLY FROM THE COMPLAINTS THERE IS LOTS OF THIS. MFG IN SEPT OF 2003 SO IT IS WITHIN THE TIME FRAME
TL* THE CONTACT OWNS A 2004 HYUNDAI SONATA. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, AN INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS EXTENSIVE RUST AND CORROSION CONCERNING THE FRONT FRAME, REAR FRAME, NEAR THE FRONT PASSENGER SIDE TIRE, AND NEAR THE FRONT REAR TIRE TIE RODS PERTAINING TO THE SUBFRAME. THE INDEPENDENT MECHANIC ADVISED THE CONTACT TO CALL THE MANUFACTURER FOR A RECOMMENDATION. THE MANUFACTURER HAD KEY HYUNDAI OF SALEM (470 S BROADWAY, SALEM, NH 03079, (603) 841-3099) SCHEDULE AN APPOINTMENT ON AUGUST 28, 2018 TO DIAGNOSE AND REPAIR THE VEHICLE. THE CONTACT WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA08016 (SUSPENSION, STRUCTURE) AND NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION). THE MANUFACTURER PROVIDED NO REMEDY AND ADVISED THAT THE DEALER REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2004 HYUNDAI SONATA. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO WOBBLE VIOLENTLY AND AN ABNORMAL SQUEALING SOUND WAS HEARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT LOST CONTROL OF THE VEHICLE AS IT CAME TO A STOP BY THE CURB. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED INVER GROVE HYUNDAI AT (888) 706-5928 (LOCATED AT 1290 50TH ST E, INVER GROVE HEIGHTS, MN 55077), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 175,000.
THERE IS A RECALL ON THE 2004 HYUNDAI SONATA NHTSA VEHICLE SAFETY RECALLS RECALL NUMBER 09V124000 BUT, HYUNDAI SAYS MY CAR MISS BY 2 WEEKS CUT OFF IS NOV. 20 2003, MY VEHICLE DATE IS DEC. 19 2003
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .