2012 Hyundai Veracruz Owner Complaints

The contact owns a 2012 Hyundai Veracruz. The contact received notifications of NHTSA Campaign Numbers: 20V705000 (Engine and Engine Cooling) and 23V651000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling, there was an abnormal grinding sound coming from the vehicle and the battery was draining quickly after being recharged. When inspecting the vehicle, the contact became aware that there was oil on the alternator. The check engine warning light was illuminated. The vehicle was taken to the dealer, and it was determined that the alternator needed to be replaced. The vehicle was not repaired because the dealer was charging for the replacement of the alternator even though the remedy stated that the alternator and valve cover gasket would be replaced if an oil leak was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 191,000.

NHTSA ID

11755872

Incident

Sep 22, 2023

Mileage

191,000 mi

Bought car, it was a recall on the vehicle got it fixed then the ESC code came on, stops the car while driving & smoking from rear driver wheel, took to Hyundai was told I needed to get wheel speed sensor, CV axle & valve cover gasket replaced, got it done then it was the starter, radiator , got it fixed , then it started slowing down while driving putting the car in limp mode now I need a new engine .

NHTSA ID

11729426

Incident

Apr 3, 2026

The contact owned a 2012 Hyundai Veracruz. The contact stated while parked and unoccupied, the vehicle caught fire. The contact stated she was told by one of her neighbors who tried to extinguish the fire but could not stop the fire. The house was damaged due to the fire. No injuries were sustained. No medical attention was needed. The fire department was notified and extinguished the fire and the vehicle was currently under investigation. A fire department and police report was filed. The vehicle was towed to an unknown location. The vehicle was destroyed.  The vehicle was not diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number:  23V651000 (SERVICE BRAKES, HYDRAULIC) however the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID

11627287

Incident

Apr 28, 2017

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11608339

Incident

Aug 13, 2024

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle then stalled. The vehicle was pushed back to the residence. The contact stated that an independent mechanic diagnosed the vehicle and determined that there was an oil leak around the alternator which caused the alternator failure. The dealer was made aware of the failure and informed the contact that the earliest appointment to repair the vehicle was July 2, 2024. The manufacturer was made aware of the failure and confirmed the estimated date for the repair. The failure mileage was approximately 239,382. VIN tool confirms parts not available.

NHTSA ID

11591707

Incident

May 30, 2024

Mileage

239,382 mi

The contact owns a 2012 Hyundai Veracruz. The contact stated that after picking up the vehicle from the dealer, the contact became aware that the battery warning light was illuminated. The contact stated that the battery warning light disappeared when the A/C was turned on. The local dealer where the vehicle was serviced under NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) was contacted, and stated that the failure was not related to the repair recall. The contact stated the technician cleaned the engine and the insulation on the cables fractured due to age and brittleness. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 186,000.

NHTSA ID

11590375

Incident

May 12, 2024

Mileage

186,000 mi

Dashboard is literally disintegrating into many small pieces. The area over the passenger airbag will come at the passenger as plastic shrapnel. It will also probably affect the force the bag has when inflated. This issue is from using substandard materials.

NHTSA ID

11586452

Incident

May 1, 2024

I own 2012 Hyundai Veracruz, I called Conceilli Hyundai Service repair service to make an appointment for my hyundai recall for oil leaking on alternator, the closest dealer to my location Conshohocken Conceilli Hyundai which I have called several times over the past month to get repaired. "Rick" the service manager said they are not taking any "recall repairs". I asked for a future appointment and he told me I can find another dealership.

NHTSA ID

11575801

Incident

Feb 5, 2024

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11564125

Incident

Jan 8, 2024

The contact owns a 2012 Hyundai Veracruz. The contact stated that the vehicle had been repaired under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) over a year ago. The contact stated that once the recall was completed, the vehicle experienced failures with the main battery. The contact stated that the battery needed to be jumpstarted on several occasions. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic advised the contact that the alternator and ignition systems were functional. The contact stated no warning light was illuminated. The contact stated that the battery had been replaced more than five times however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

NHTSA ID

11562422

Incident

Aug 12, 2022

Mileage

70,000 mi

The contact owns a 2012 Hyundai Veracruz. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that there was no sound of the starter motor. The contact stated there was no warning light illuminated. The contact had the vehicle towed to the residence. The contact called an independent mechanic who diagnosed that the starter motor needed to be replaced. The vehicle would not restart, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 151,428.

NHTSA ID

11562354

Incident

Dec 20, 2023

Mileage

151,428 mi

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11558585

Incident

Dec 5, 2023

The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was unknown.

NHTSA ID

11557779

Incident

Nov 15, 2023

The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving at approximately 50 MPH, the vehicle lost motive power and stalled. The contact was informed that the vehicle was not holding a charge. Additionally, the vehicle failed to start. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was previously repaired in August 2023 at the same local dealer under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 129,000.

NHTSA ID

11522917

Incident

Feb 1, 2023

Mileage

129,000 mi

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) and the vehicle was taken to the dealer where it was diagnosed that there was an engine oil leak; however, the parts for recall repair were not yet available. Additionally, the contact stated that the dealer failed to install a relay kit as a temporary repair. The contact stated that the parts had not been available for six months. The contact stated that the vehicle failed to start immediately however, he was able to restart the vehicle on the second attempt. There was no warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was no longer included in the recall. A case was opened. The failure mileage was approximately 60,000.

NHTSA ID

11498223

Incident

Nov 20, 2021

Mileage

60,000 mi

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) and took the vehicle to the dealer for the recall repair. Upon return of the vehicle, the contact was unable to start the vehicle. The contact was informed that the vehicle had sat for a while and the battery was drained and needed to be recharged. After the recall repair, the vehicle operated as needed for one day and would fail to restart the following day. The contact had the battery replaced; however, the failure persisted. The manufacturer was notified of the failure and the contact was given a case number. The vehicle was not repaired. The failure mileage was 119,294.

NHTSA ID

11493419

Incident

Jan 15, 2021

Mileage

119,294 mi

The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving approximately 50 MPH, the vehicle slowed down and several unknown warning lights illuminated. The contact stated that he slowly drove to an independent mechanic and the vehicle was diagnosed with a faulty alternator that was covered with oil residue. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) at Ray Skillman Southside Hyundai. The contact stated that prior to the failure, a "Charging System" warning was displayed and the vehicle was taken to the dealer Ray Skillman Avon Hyundai (8775 E US Hwy 36, Avon, IN 46123) where the failure cause was diagnosed as a faulty battery. The contact stated that the vehicle was taken to the local Auto Zone where he purchased a battery and had it replaced. The vehicle was towed to Ray Skillman Avon Hyundai who stated that the vehicle could not be repaired under a recall again but they would submit paperwork to the manufacturer for a good will repair. The contact stated that he was informed by the dealer that the manufacturer declined to provide the repair because the vehicle was out of warranty. The manufacturer was notified of the failure by email as the contact was awaiting a response. The failure mileage was unknown.

NHTSA ID

11487675

Incident

Sep 20, 2022

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the check engine warning light was illuminated. The failure mileage was approximately 180,000. Parts distribution disconnect.

NHTSA ID

11484009

Incident

Sep 9, 2022

Mileage

180,000 mi

It started with the back seat interior locks sticking. It has now turned into the back seat interior handle broken off. The other side is barely hanging on. My children are the usual passengers in the back seat and they are unable to open the doors to get out of the car.

NHTSA ID

11480861

Incident

Aug 21, 2022

2012 HYUNDAI VERA CRUZ. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-705. THE CONSUMER STATED THE DEALER HAD SCHEDULED AN APPOINTMENT TO HAVE THE RECALL REPAIR COMPLETE BUT, DID NOT HONOR THE RECALL.

NHTSA ID

11458602

Incident

Mar 28, 2022

This recall only replaces the front cylinder bank cover gasket, but there's oil leaking on to my engine from the other valve gasket cover too. Hyundai wants to charge me $600 to replace that. The car has stopped on the road in the middle of me driving it twice (both in March 2021) - luckily no crash as it was in a residential area. I've paid over $1000 in repairs as Hyundai didn't have a recall 'solution' despite the car not working. I'm including the receipt for the alternator replacement as well as proof of the (first - there were multiple) battery replacements before there was a 'solution'. Hyundai won't reimburse me for these.

NHTSA ID

11457165

Incident

Mar 17, 2022

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there were traces of oil leaking onto the alternator. The vehicle was taken to the dealer and diagnosed with an oil leak dripping onto the alternator; however, the dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to take the vehicle to a dealer. The failure mileage was approximately 170,000. Parts distribution disconnect. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

NHTSA ID

11452803

Incident

Oct 1, 2020

Mileage

170,000 mi

On September 26, 2021 the airbag indicator light in my 2012 Hyundai Veracruz remained illuminated upon starting the vehicle. Around a day later, the airbag light stopped illuminating. Around a month later, I received a letter from Hyundai regarding a warranty extension to cover the clock spring, so I contacted my local Hyundai dealership. Tracy Hyundai indicated that the clock spring is fine, however there is a faulty passenger side occupant sensor. The fault code cleared; however this creates a safety issue as it is unknown if the front passenger airbags would deploy in the event of an accident. Tracy Hyundai indicated that Hyundai Corporation no longer makes this part so there is no available resolution. I contacted Hyundai Corporation, however they could not assist and referred me to contact the dealership.

NHTSA ID

11447573

Incident

Sep 26, 2021

My vehicle was under a recall. The engine lights started going off so I immediately turned around and headed back home. By the time I got home, my vehicle was close to stalling. It would not go beyond 3rd gear and would not go into reverse. I parked it on the street in front of my home and the vehicle stalled do to a failed alternator. The vehicle was towed to the dealer. The dealer honored only part of the recall. They replaced the valve gasket/T Joint but they would not replace the alternator because "it was not oil soaked". The alternator was previously replaced under the first recall and it is clear that this second alternator failed and should have been replaced as part of this second recall. My issue is that HYUNDAI IS NOT HONORING THE RECALL. I was forced to pay out of pocket $996.94 to have my alternator replaced. I have contacted the Hyundai Customer Care Center multiple times since November 2021 regarding this issue. I'm seeking that they honor the recall by reimbursing me but they have not followed up.

NHTSA ID

11446107

Incident

Nov 20, 2021

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The contact's wife was able to restart the vehicle. The dealer and another dealer, Red McCombs Hyundai Northwest (13663 W Interstate 10 Frontage Rd, San Antonio, TX 78249) were made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was approximately 135,000. Parts distribution disconnect.

NHTSA ID

11441953

Incident

Nov 1, 2021

Mileage

135,000 mi