RoadVitals

2011 Ic Bus Re

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
7
Latest Jun 21, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Ic Bus Re. 7 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 96 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

7 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

SEAT BELTS

Jun 21, 2019
1,035 units potentially affected
The defect: Navistar, Inc. (Navistar) is recalling certain 2011 IC Bus BE, CE, and RE school buses equipped with certain non-retractable passenger two-point seat belts. After long term buckling and unbuckling of the seat belt, the plastic fingers on the male portion of the buckle may crack and fall off, requiring excessive force to buckle the seat belt.
The risk: The seat belt may not easily buckle, increasing the risk of an injury in the event of a crash.
The remedy: Navistar will notify owners and dealers will replace the seat belt assemblies, free of charge. Navistar issued owners an interim notification on August 16, 2019. The recall began September 23, 2019. Owners may contact Navistar customer service at 1-800-448-7825.
Navistar, Inc.Manufacturer number 19510View on NHTSA.gov

EQUIPMENT ADAPTIVE/MOBILITY

Dec 23, 2015
68 units potentially affected
The defect: Navistar, Inc. is recalling certain model year 2007-2015 IC CE transit buses, 2008-2011 IC FE transit buses and 2009-2013 IC RE transit buses equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts by Ricon. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
The remedy: Navistar will notify the purchasers of the lifts, and dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on February 19, 2016. Owners may contact Navistar customer service at 1-800-448-7825. Note: These buses and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.
Navistar, Inc.View on NHTSA.gov

EQUIPMENT ADAPTIVE/MOBILITY

Dec 22, 2015
4,784 units potentially affected
The defect: Navistar, Inc. is recalling certain model year 2007-2015 IC BE and CE school buses, 2013-2015 IC AE school buses, 2007-2011 IC FE school buses, and 2007-2014 IC RE school buses equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts by Ricon. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
The remedy: Navistar will notify the purchasers of the lifts, and dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on February 19, 2016. Owners may contact Navistar customer service at 1-800-448-7825. Note: These buses and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.
Navistar, Inc.View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE18015ClosedPreliminary Evaluation

Lap seat belts fail to latch

Opened Dec 17, 2018
Closed Sep 11, 2019

The Office of Defects Investigation (ODI) of the National Highway Traffic Administration (NHTSA), received a complaint from a school bus fleet alleging seat belt failures in their model year 2011 Navistar IC (Navistar) school buses, equipped with AmSafe non-retractable passenger two-point seat belts. Following receipt of this complaint, ODI reached out to multiple school bus fleets across the country operating similar buses and confirmed the problem also existed in other buses.Following confirmation of similar seat belt failures in other school districts, NHTSA opened investigation (PE18-015) on December 17, 2018 to assess the manufacturer's data including warranty claims, field reports, design changes, etc.The scope of this investigation included all model year 2011 through 2016 Navistar school buses. Analysis of the manufacturer data provided to NHTSA in response to this investigation showed high seat belt failure rates in model year 2011 Navistar BE, CE and RE school buses when compared to peer vehicles. The elevated failure rates dropped on vehicles produced after two design changes made by the manufacturer during the production of 2011-2016 seat belts. Navistar implemented a dimensional change to the metal tongue on April 25, 2012 and started utilizing a more robust (car-type) seat belt starting April 3, 2015. The combination of these two changes significantly decreased the seat belt warranty rates in model year 2012-2016 buses. Navistar?s testing and engineering analysis showed that long term cycle fatigue (buckling and unbuckling the seat belt) can cause the plastic fingers attached to the metal tongue to crack and fall off. The missing fingers can result in an elevated force necessary to latch the tongue in the buckle.The elevated force required can prevent the buckle from latching, increasing the risk of an injury in the event of a crash. By a letter dated June 21, 2019 Navistar notified NHTSA of a safety defect in their model year 2011 Navistar IC BE, CE and RE school buses built with AmSafe non-retractable passenger two-point seat belts and initiated safety recall 19V-478. With recall action 19V-478 taken by Navistar this investigation is closed. Further use of agency resources does not appear to be warranted. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

SEAT BELTS:FRONT:BUCKLE ASSEMBLYLed to recall 19V478000
PE17004ClosedPreliminary Evaluation

Failed School Bus Seat Back Pans

Opened Sep 12, 2017
Closed Dec 4, 2018

On July 7, 2017, the Office of Defects Investigation (ODI) received a report from an executive officer of the State of Iowa's Bureau of Finance, Facilities, Operations & Transportation Services, informing ODI of numerous seat back pan weld failures (pan material fatiguing at weld points) in multiple 2011 model year (MY) Navistar IC school buses.In August 2017, ODI engineers found similar failures when they visited an Arlington, Virginia public school facility to inspect buses ranging from MY 2011 to 2015. The first MY2011 bus inspected demonstrated the same issue (broken back seat pan welds) as reported on the Iowa buses. MY2012 - MY2015 buses did not demonstrate the failed seat back pan issue. NHTSA discovered that these buses had a different seat back pan design.ODI opened this investigation to better understand the potential risk of injury and evaluate passengercompartmentalization in the event of a crash involving a subject vehicle containing broken seat back pan welds. Navistar conducted sled testing at the Transportation Research Center of Ohio (TRC) to better understand if broken seat back pan welds could lead to a loss of passenger compartmentalization in a crash. ODI engineers were present and observed all tests done by the manufacturer.Although the test results indicated that passengers would remain compartmentalized, upon further review, ODI became concerned that the test manikin's necks seemed to over-extend when their heads struck the seat back frame and the torso pushed into the seat back pan. There was a concern that injuries may occur as a result of the broken seat back pan welds, allowing the passenger torso to push further into the seat back than if good welds were in place. Upon NHTSA's request, Navistar ran additional sled tests with instrumented test manikins to measure injury potential in the head, neck, and chest. The tests were conducted using Federal Motor Vehicle Standard (FMVSS) 208 as a guide and reference as there are not specific standardized tests for this particular alleged defect condition. NHTSA biomechanics and crashworthiness experts reviewed the results along with ODI and concluded that the test results were within the allowable threshold per the FMVSS.Navistar informed ODI that the subject vehicles of this investigation were also the subject of Technical Service Information document TSI-13-47-01 and recall 13V-308 and that during these campaigns involving seat backs and seat back foam covers, many of the vehicles had already had their seat back pan welds repaired. Navistar agreed to continue to support customers through extended warranties.Given the above facts and test results, ODI is closing the investigation as sled testing performed by the manufacturer has shown there appears to be little difference in the potential for injury between seat back pans with intact or broken welds. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take further action if warranted by the circumstances.Additional information on school bus safety and compartmentalization can be found at: https://www.nhtsa.gov/road-safety/school-bus-safety.

SEATS

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

IK0200013

STEERING; SUSPENSION

Suggested alignment target values when performing a vehicle axle alignment.

IK0800407

ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING

Starter Diagnostics and warranty claim procedure; all engines EXCLUDING Cummins ISB engine with Allison transmission or PSI engine.

IK0800351

ELECTRICAL SYSTEM

J1939 Data Link Source Address Information

IK0300010

STEERING; SUSPENSION

Diagnosis of chassis wander complaints.

IK0400040

SERVICE BRAKES

General Wheel Speed Sensor Troubleshooting

IK2200109

SEATS

Bus seat back foam inspection guidelines

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Ic Bus Re by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000
2023040
2022050
2018010
2013040
20120120
2011Viewing072
20100100
2009070
2008041
2007141
2006000
2005000
2004000

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.