2020 Intech Custom Trailer Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2020 Intech Custom Trailer, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Body & structure150.0%
- Suspension150.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
I have a 2020 InTech travel trailer. Twice, my doors have opened on the freeway, both the double back doors and the side door. The doors were double locked (two locks on each door, one, in theory, sort of a deadbolt.) The second time I had a strap on the inside to try to prevent them from opening. I am one of at least 25 people who have had this occur with the InTech travel trailers. I have names of each of them. Many of us have called InTech about it. Initially, they denied knowing it was happening. Then, they said they knew of a single instance, that was user error. They have paid a number of people for lost cargo due to this, they KNOW that there is a problem. Now, owners are fabricating things to block the doors from the outside, to keep them from opening. This, of course, removes egress if the doors are blocked from the outside. Most of us discovered this occurring after someone on the freeway flagged us down. InTech refuses to honor any repair (mine is in year one of three of the warranty) and keeps telling owners that they don't know anything about it. Others have had pop out kitchens come open underway and into traffic. Someone is going to be struck by airborne debris and killed. The consumer provided photos of trailer.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
The contact owns a 2019 Intech Soul Horizon trailer. The contact stated that the tires showed uneven wear on the inside tires while replacing the tires on the trailer. The contact stated that the uneven wear of the tires came from a bent axle. The contact stated that the former owner of the trailer informed him that the axle had been previously repaired three times. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .