While driving my vehicle on numerous occasions, I get the alert “Stop safely, electrical fault detected”. I have to pull over and rest my vehicle before driving again. If I continue to drive, the car shifts into neutral and loses power. This is very dangerous and it will stop anywhere while driving. I took it to the dealership in VA where I lived at the time in 2023. I was told there was no issue detected. I took it to the dealership in PA after I moved in 2024 and was told it could possibly be the alternator which was replaced. The error still occurs on and off since then. This began in November 2023, 3 months after buying the vehicle. The vehicle was new and I first started getting the alert at 3,000 miles. I am now at 16,000 miles. The problem is still occurring. It has recently got worse and quickly shifts into neutral without getting any warning, then I lose compete power. I was recently driving and my car shut down in the middle of the road with no warning at all. I was stuck on [XXX] . My car was towed to Jaguar and I have no updates yet. I just saw the recall for the F-Pace E-Pace and land rovers. My car is doing the same reported in the recall. I am aware they share the same part causing this recall, the DC-DC converter. My complaints to Jaguar get overlooked and I’m told everything is fine. They do not care about the safety of their customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11734223
- Incident
- Nov 13, 2023