RoadVitals

2002 Jaguar Xj Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Apr 23, 2010
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 26, 2002

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2002 Jaguar Xj. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Body & structureVisibility
Filed Apr 23, 2010

INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED THE VEHICLE AND HAS PROVIDED ROUTINE MAINTENANCE SINCE I HAVE OWNED THE VEHICLE (MAINTENANCE RECORDS PROVE THIS), REPAIRED THE PROBLEM (REGLUED THE LINING IN PLACE WITH A SPECIAL ADHESIVE) AT MY COST ($493.75), CLAIMING THE PROBLEM WAS OUT OF WARRANTY, CONTRARY TO MY CONSUMER COMPLAINT THAT JAGUAR SHOULD PAY FOR THE REPAIR OF THIS OBVIOUS LATENT DEFECT, AND IT BEING A SEVERE SAFETY ISSUE. THE SERVICE DEPARTMENT STATED TO ME THAT JAGUAR CARS IN THE 1998 TO 2004 YEARS ROUTINELY HAD THIS PROBLEM (THIS DEALER REPAIRED MANY AND THEIR SERVICE RECORDS SHOULD PROVE THIS) BECAUSE OF A DESIGN DEFECT OF USING THE WRONG TYPE ADHESIVE OR GLUE THAT CONNECTED THE FELT ROOF LINING TO A FOAM PAD ON THE ROOF. NORMAL WEATHER HEAT DETERIORATED THE GLUE CAUSING THE LINING TO FALL WITHOUT NOTICE. AFTER 2004 I WAS TOLD BY THE SERVICE MANAGER THE GLUE WAS REPLACED WITH THE CORRECT TYPE ADHESIVE. AFTER MANY PHONE CALLS AND LETTERS TO JAGUAR CUSTOMER SERVICE, JAGUAR REFUSED IN WRITING TO COMPENSATE ME FOR THE LATENT DEFECT REPAIR OF A SERIOUS SAFETY PROBLEM. I AM UNAWARE OF JAGUAR RECALLING THE DATED VEHICLES TO REPAIR THIS SAFETY PROBLEM, EVEN THOUGH THEY KNOW IT EXISTS, BASED ON THE COMMENTS FROM THE SERVICE MANAGER AT MY DEALER ABOUT THE REGULAR REPAIRS ON 1998-2004 MODEL JAGUARS. *TR

NHTSA ID
10327233
Incident
Oct 15, 2009
Mileage
38,986 mi
Engine
Filed May 26, 2002

VEHICLE WAS LEASED NEW. VEHICLE STALLS WHEN GOING FROM REVERSE TO DRIVE AND COOLER ENGINE TEMPERATURES. DEALER SAYS THAT THERE IS NO REMEDY CURRENTLY AVAILABLE. DEALER HAS ALSO STATED THAT JAGUAR IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A SOLUTION EITHER. CAR HAS LESS THAN 500 MILES ON IT. AT VEHICLE DELIVERY, VEHICLE ALSO HAD BROKEN POWER SEAT TRACK, FLAW IN HEADLIGHT AND A PAINT FLAW IN THE TRUNK.*AK

NHTSA ID
762298
Incident
May 1, 2002

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .