2020 Jayco Travel Trailer Jay Flight Problems

The contact owns a 2020 Jayco Jay Flight Travel Trailer. The contact stated that the stove became inoperable. The contact received notification of NHTSA Campaign Number: 21V840000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was unknown.

The contact owns a 2020 Jayco Jay Flight RV. The contact stated while using the RV and attempting to light the stove and heater, the propane gas flow stopped. The contact said that he later received a recall letter from the manufacturer regarding the propane flow issue in the RV; NHTSA Campaign Number: 21V685000 (Equipment). The contact had not taken the RV to the local dealer. The RV was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.

TL* THE CONTACT OWNS A 2020 DODGE RAM 3500 HAULING A 2020 JAYCO 5TH WHEEL TRAILER. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE HITCH TO THE CARGO CARRIER FRACTURED WITHOUT WARNING. THE CONTACT NOTICED WITHIN TWO MILES THAT THE GENERATOR, TRAILER AND THE CARGO CARRIER WERE NOT SECURELY ATTACHED TO THE VEHICLE. A DEALER WAS NOT CONTACTED. THE TRAILER WAS NOT FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE ON THE VEHICLE WAS APPROXIMATELY 22,000, 3,500 ON THE 5TH WHEEL TRAILER AND 3,000 ON THE CARGO CARRIER. VIN NOT PROVIDED.*DT CONSUMER STATED POINT OF FAILURE 200 MILES.*JB

WE BOUGHT A NEW JAY FLIGHT SLX 267BHSW AS WE FELT THIS WAS A GOOD FIT FOR OUR FAMILY OF FIVE. WE TOOK DELIVERY FROM THE DEALER, RVS OF SACRAMENTO, MAY 18, 2020 AND TOOK THE TRAILER ON ITS MAIDEN VOYAGE JUNE 14TH 2020. WE CAMPED AT TRINITY LAKE CALIFORNIA AT TANNERY CAMPGROUND. THERE ARE NO HOOKUPS AT THIS CAMPGROUND SO WAS RUNNING GENERATOR DURING THE DAY AND BATTERY/ PROPANE AT NIGHT. EVERYTHING WAS GOING GREAT UNTIL THE FOURTH DAY WE WERE THERE. I WOKE UP AT 6 IN THE MORNING THURSDAY THE JUNE 18, 2020 TO A VERY LOUD POP AND A RUSHING SOUND. MY INITIAL THOUGHT WHEN I WAS JUMPING OUT OF BED WAS A WATER PIPE BURST BUT WHEN I CAME OUT OF THE BEDROOM I SAW SMOKE POURING OUT OF OUR REFRIGERATOR. I TOLD MY WIFE TO GET OUR KIDS OUT IMMEDIATELY AS IT WAS BLACK ACRID SMOKE FILLING THE TRAILER. I WENT OUT THE DOOR AND SAW FLAMES GUSHING OUT OF THE ACCESS PANEL FOR THE REFRIGERATOR. I IMMEDIATELY RAN AROUND THE SIDE SHUTTING OFF THE PROPANE TANK AND THEN GRABBED OUR FIRE EXTINGUISHER TO PUT THE FLAMES OUT. IF I HADN'T WOKE TO THE SOUND I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED AS THE BUNKHOUSE IS AT THE VERY REAR WITH THE FRIDGERATOR IN BETWEEN OUR BED AND THE KIDS BUNKS. I DROVE INTO THE NEAREST TOWN TO GET SERVICE ON MY CELL PHONE CONTACTING JAYCO AND OUR DEALER IMMEDIATELY THAT MORNING AND SENT PICTURES TO JAYCO. I REALLY HAVE NO IDEA AT THIS POINT WHAT HAPPENED BUT THE FRIDGE WAS RUNNING ON PROPANE THAT MORNING AND ASSUMING THAT IT WAS SOME KIND OF PROPANE HOSE FAILURE WHICH IGNITED THE FIRE FROM THE PROPANE LEAKING INTO THE PILOT LIGHT. I REALLY AM NOT CERTAIN THOUGH. THE PRE-DELIVERY INSPECTION DID NOT INCLUDE SHOWING US THE REAR OF THE REFRIGERATOR ACCESS BUT AFTER GETTING HOME I DID PEEK IN THERE AND NOTHING SEEMED TO BE A MISS. THE FRIDGE WORKED ON PROPANE WHEN TESTED AT HOME AND FOR THE FIRST 3 DAYS WHEN WE WERE CAMPING. *TR

WE BOUGHT A NEW JAY FLIGHT SLX 267BHSW AS WE FELT THIS WAS A GOOD FIT FOR OUR FAMILY OF FIVE. WE TOOK DELIVERY FROM THE DEALER, RVS OF SACRAMENTO, MAY 18, 2020 AND TOOK THE TRAILER ON ITS MAIDEN VOYAGE JUNE 14TH 2020. WE CAMPED AT TRINITY LAKE CALIFORNIA AT TANNERY CAMPGROUND. THERE ARE NO HOOKUPS AT THIS CAMPGROUND SO WAS RUNNING GENERATOR DURING THE DAY AND BATTERY/ PROPANE AT NIGHT. EVERYTHING WAS GOING GREAT UNTIL THE FOURTH DAY WE WERE THERE. I WOKE UP AT 6 IN THE MORNING THURSDAY THE JUNE 18, 2020 TO A VERY LOUD POP AND A RUSHING SOUND. MY INITIAL THOUGHT WHEN I WAS JUMPING OUT OF BED WAS A WATER PIPE BURST BUT WHEN I CAME OUT OF THE BEDROOM I SAW SMOKE POURING OUT OF OUR REFRIGERATOR. I TOLD MY WIFE TO GET OUR KIDS OUT IMMEDIATELY AS IT WAS BLACK ACRID SMOKE FILLING THE TRAILER. I WENT OUT THE DOOR AND SAW FLAMES GUSHING OUT OF THE ACCESS PANEL FOR THE REFRIGERATOR. I IMMEDIATELY RAN AROUND THE SIDE SHUTTING OFF THE PROPANE TANK AND THEN GRABBED OUR FIRE EXTINGUISHER TO PUT THE FLAMES OUT. IF I HADN'T WOKE TO THE SOUND I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED AS THE BUNKHOUSE IS AT THE VERY REAR WITH THE FRIDGERATOR IN BETWEEN OUR BED AND THE KIDS BUNKS. I DROVE INTO THE NEAREST TOWN TO GET SERVICE ON MY CELL PHONE CONTACTING JAYCO AND OUR DEALER IMMEDIATELY THAT MORNING AND SENT PICTURES TO JAYCO. I REALLY HAVE NO IDEA AT THIS POINT WHAT HAPPENED BUT THE FRIDGE WAS RUNNING ON PROPANE THAT MORNING AND ASSUMING THAT IT WAS SOME KIND OF PROPANE HOSE FAILURE WHICH IGNITED THE FIRE FROM THE PROPANE LEAKING INTO THE PILOT LIGHT. I REALLY AM NOT CERTAIN THOUGH. THE PRE-DELIVERY INSPECTION DID NOT INCLUDE SHOWING US THE REAR OF THE REFRIGERATOR ACCESS BUT AFTER GETTING HOME I DID PEEK IN THERE AND NOTHING SEEMED TO BE A MISS. THE FRIDGE WORKED ON PROPANE WHEN TESTED AT HOME AND FOR THE FIRST 3 DAYS WHEN WE WERE CAMPING. *TR

After a trip from Dallas to Los Angeles, I noticed inside tire wear on the rear tires. After close inspection, found both leaf spring support brackets had separated from the frame and rear axle was ~3" shifted to the left. If we had started to make the trip back home, the axles could've come off the trailer resulting in a terrible accident. Pictures were taken and sent to Good Sam for extended warranty and Jayco was supposed to have been informed to OK the repairs. Not sure if this was done.