RoadVitals

2003 Jayco Firenza

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Jan 14, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Nov 21, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2003 Jayco Firenza, most frequently naming the body & structure, brakes and other / unspecified categories. 6 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Brakes133.3%
  • Other / unspecified133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V746000

EQUIPMENT

Nov 21, 2017
49,563 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling various 2002-2016 recreational vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Jayco will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Jayco customer service at 1-800-283-8267, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Jayco, Inc.View on NHTSA.gov
07V129000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Mar 20, 2007
130 units potentially affected
The defect: CERTAIN MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
The remedy: JAYCO WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR JAYCO AT 1-800-283-8267.
JAYCO, INC.View on NHTSA.gov
06V079000

ELECTRICAL SYSTEM

Mar 21, 2006
44 units potentially affected
The defect: CERTAIN MOTOR HOMES BUILT ON WORKHORSE CHASSIS AND EQUIPPED WITH ACTIA CORPORATE INSTRUMENT CLUSTERS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS)NOS. 101 "CONTROLS AND DISPLAYS" AND NO. 105 "HYDRAULIC AND ELECTRIC BRAKE SYSTEMS." THE INCORRECT SOFTWARE PROGRAMMED INTO THE INSTRUMENT PANEL CLUSTER SUCH THAT CERTAIN DRIVER WARNINGS REQUIRED BY FMVSS 101 AND 105 ARE NOT DISPLAYED. AS A RESULT OF THIS INCORRECT SOFTWARE, THE INSTRUMENT PANEL CLUSTER MAY FAIL TO ILLUMINATE WARNING LAMPS INDICATING BRAKE SYSTEM FAILURE CODES.
The risk: DRIVERS WOULD NOT BE WARNED OF BRAKE SYSTEM FAILURES.
The remedy: JAYCO IS WORKING WITH WORKHORSE TO NOTIFY OWNERS AND HAVE THE REPAIR PERFORMED ON THEIR VEHICLES. OWNERS SHOULD CONTACT WORKHORSE AT 1-877-246-7731 OR JAYCO AT 1-800-283-8267.
JAYCO, INC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Jan 14, 2010

WE OWN A 2003 CLASS A GAS MOTORHOME ON A WORKHORSE CHASSIS. WE HAVE INCURRED TWO INCIDENTS OF BRAKE FAILURE WHILE TRAVELING AND HAD TO PULL OVER OR BE TOWED TO A DEALER TO FIX THE BRAKES, THE FIRST INCIDENT OCCURRED IN JANUARY, 2009, AT WHICH TIME WORKHORSE REIMBURSED OUR EXPENSES IN 2 INSTALLMENTS, THE LAST INSTALLMENT IN NOVEMBER 2009. ON DECEMBER 29, 2009, WE WERE TRAVELING TO TEXAS WHEN OUR BRAKES FAILED AGAIN, THIS TIME WHILE DRIVING IN FORT WORTH, TEXAS ON INTERSTATE 35. THE BRAKES HEAT UP AND STOP WORKING. THIS RECALL HAS BEEN GOING ON FOR OVER A YEAR AND SO FAR WORKHORSE STILL DOES NOT HAVE THE PROPER CALIPERS READY TO FIX OVER 40,000 MOTOR HOMES. THEY REFUSED TO PAY OVERNIGHT SHIPPING OF OUR PARTS AND WANTED US TO "HOLE UP" IN FORT WORTH UNTIL THE PARTS ARRIVED AFTER THE NEW YEAR HOLIDAY. WE PAID THE $120.00 TO HAVE THEM SHIPPED OVERNIGHT AND HAD TO STAY TWO NIGHTS IN A HOTEL FOR A TOTAL OF $181.00. ALSO THEY WOULD NOT AGREE TO PAY FOR HAVING OUR BRAKES BLED WHICH COST US $95.00. WHEN A 35' C LASS A MOTORHOME'S BRAKES FAIL, THERE COULD BE IMMINENT DANGER TO NOT ONLY THE PASSENGERS BUT ALSO TO OTHER DRIVERS ON THE ROAD IF THE MOTORHOME CANNOT BE STOPPED! WE ARE FILING THIS COMPLAINT NOT ONLY FOR US, BUT FOR EVERYONE ELSE DRIVING ON ROADS WHO WANT TO BE SAFE! WE NEED HELP IN GETTING WORKHORSE CHASSIS EXECUTIVES TO REIMBURSE US FOR OUR EXPENSES AS WELL AS FIXING OUR PROBLEMS ONCE AND FOR ALL! *TR

NHTSA ID
10299780
Incident
Dec 29, 2009
Mileage
14,533 mi
Body & structure
Filed Nov 22, 2005

THE SAFETY SUPPORTS FOR THE BEDROOM SLIDE FAILED DUE TO THEIR WEAK CONSTRUCTION CAUSING THE SLIDE TO MALFUNCTION AND POSSIBLY FALL OUT ON THE HIGHWAY. *JB

NHTSA ID
10143489
Incident
Oct 21, 2005
Mileage
11,800 mi
Other / unspecified
Filed Nov 22, 2005

I BOUGHT A 2003 JAYCO FIRENZA THAT WAS INVOLVED IN RECALL 03V256000 THE DEALER SAID IT WAS DONE HOWEVER IT WAS NOT FULLY COMPLIED WITH I CONTACTED THE MANUFACTURER AND THEY TOOK NO ACTION. *JB

NHTSA ID
10143486
Incident
Oct 18, 2004
Mileage
118,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Firenza by model year
YearComplaintsRecallsInvestigationsIssue Index
2003Viewing360—
2002150—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.