RoadVitals

2013 Jayco Jay Feather Ultra Lite

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 11, 2014
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Apr 30, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2013 Jayco Jay Feather Ultra Lite, most frequently naming the interior & seats category. 1 safety recall has been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Interior & seats1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V168000

EQUIPMENT

Apr 30, 2013
2,491 units potentially affected
The defect: Jayco is recalling certain model year 2013-14 Eagle Premiere, Jay Feather Ultra Lite, Jay Flight, Jay Flight Swift, Octane, and White Hawk; model year 2013 Eagle, Eagle HT, Jay Flight Bungalow, Jay Flight Destination, Pinnacle, Redhawk and Seismic; and model year 2014 Precept recreational vehicles. In these vehicles, if the awning installation sequence is not completely followed, the awning motor may unknowingly become damaged.
The risk: If motor damage occurs, it is possible that the awning can unfurl unexpectedly, either while the motorhome is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
The remedy: Jayco will notify owners and dealers will inspect and replace the awning motor free of charge. The recall began on May 23, 2013. Owners may contact Jacyo at 1-800-283-8267 for more information.
Jayco, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Jul 11, 2014

THIS 23M MODEL INCLUDES A MURPHY BED WHICH FOLDS UP INTO THE WALL. AS MY WIFE, [XXX] WAS TUCKING IN THE BOTTOM SHEET IN AT THE HEAD END OF THE BED IT FOLDED UP INTO THE WALL TRAPPING HER INSIDE. IF I HAD NOT BEEN THERE TO EXTRACT HER, SHE MIGHT HAVE DIED, TRAPPED. I HAVE SPOKEN WITH [XXX] AT JAYCO (1-800-945-4787). HE SAID THERE IS A TECH BULLETIN OUT ON THIS PROBLEM AND TO TAKE IT TO THE NEAREST JAYCO OR STARCRAFT DEALER TO HAVE IT REPAIRED. THE CLOSEST JAYCO DEALER REFUSES TO PERFORM THE WORK BECAUSE THE TRAILER WAS NOT PURCHASED THERE. NOW JAYCO WANTS ME TO DRIVE HUNDREDS OF MILES TO ANOTHER DEALER THAT I FIND WHO WILL DO THE WORK. I HOPE THE US GOVERNMENT WILL ISSUE A RECALL SO THAT JAYCO WILL BE FORCED TO PROVIDE BETTER SERVICE TO THE VICTIMS OF THIS MODEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10609802
Incident
Mar 3, 2014
Interior & seats
Filed May 11, 2014

WE RECEIVED A RECALL NOTICE FROM FASTEC INDUSTRIAL ON THE LOCKS FOR OUR CAMPING TRAILER. WE APPLIED FOR REPLACEMENT PARTS AS INSTRUCTED IN THE NOTICE. 90 DAYS LATER WE HAVEN'T RECEIVED THE REPLACEMENT OR ANY FURTHER COMMUNICATION AFTER REPEATED ATTEMPTS. *TR

NHTSA ID
10587696
Incident
Mar 3, 2014

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

TSB-13-002

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY

JAYCO: SEE DOCUMENT SEARCH BUTTON FOR OWNER AND DEALER LETTER. THE MURPHY BED IN TRAILER NEEDS, ON BOTH SIDES, THE GAS STRUTS REMOVED AND REPLACED AND NOT REUSED FOR ANY OTHER MURPHY BED. MODEL 2013 JAY FEATHER ULTRA LITE. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Jay Feather Ultra Lite by model year
YearComplaintsRecallsInvestigationsIssue Index
2014010—
2013Viewing210—
2012100—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.