2021 Jayco Redhawk Owner Complaints

Ford will not address two active recalls for our vehicle and we have been attempting to get the recalls addressed without success.

NHTSA ID

11494142

Incident

Oct 1, 2021

The contact owns a 2021 Jayco Redhawk RV. The contact stated that after the RV was purchased, he heard a loud squeaky sound coming from the rear door. There were no warning lights illuminated. The RV was taken to the dealer where the failure could not be replicated; however, the contact was informed by the dealer that the door was previously replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the RV did not have a failure. The failure mileage was approximately 9,000. The VIN was unavailable.

NHTSA ID

11492126

Incident

May 25, 2022

Mileage

9,000 mi

I just pickup my 2021 Jayco Blackhawk 31f last friday, June 10, 2022, at 4 pm. I drove home for 35 mile from Johnson Rv in Gilroy. On the way home, I has lost control of the car by wobbling around the freeway by run over a tiny bump. I call the RV Dealership the same day, but they already closed. Next day morning on Saturday, I call them and they said the service department closed and need to wait until monday. I call on monday and talked to the Service department, they said they can not do anything and have me talk to my sales represent. The person sold to me, he does not work on monday and tuesday. Then I asked for the sale manager, and explain to him that the car wobble around on the freeway. then he said he will talk to the service department and call me back. today on tuesday, I call them again and they gave me the same excuse and have me wait for the phone call from the service department. I asked my friend to test drive it today and he give me some comments. He came up with the "DEATH WOBBLE." on the front wheel. Which are common for the Ford trucks. I will keep calling them to fixed this truck or replace it.

NHTSA ID

11469280

Incident

Jun 10, 2022

We received the two recall notice letters from Ford Motor Company, 20V795 & 22V089, for our 2021 Jayco Redhawk class C RV. Upon receiving the first recall notice, 20V795, an appointment was made with our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO, on Oct 1, 2021 to have it inspected and recall taken care of. Upon arrival that morning, was told they did not have the parts, would have to order them & their technician just called in "sick". Appointment was rescheduled once they had the recall parts in for Nov 15, 2021, again at our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO. Upon arrival that morning to drop the unit off for the recall repair, was turned away again & told I'd have to reschedule as they had a break-in overnight & their technicians' had some tools stolen & would not be working today & they would have the service manager call me to reschedule the appointment once again, which never happened. In March of 2022, we received the second recall notice, 22V089, advising to take it to the local Ford dealer for inspection & repair. I called the Ford Dealer, now Alpine Ford, in Pueblo, CO, several times having to leave a message without a return call. On April 6, 2022, I spoke with Jeff in Service at Alpine Ford & was informed Alpine Ford would not do the recalls as the new owners refused to do them after purchasing the dealership & referred me to Camping World. I had an appointment at Camping World in Colorado Springs this same day & they contacted Ford Dealers in Pueblo, Colorado Springs, Canon City, & all refused to handle the recalls. I called Ford Corporate & expressed my displeasure with dealers failing to comply with recall notices causing safety concerns for use of the unit & was told the were not "refusing" to do the recalls just did not have any technicians or locations except maybe O'Mera Ford in Northglenn, CO, who might handle it, which is unacceptable as they are 2 hours & 100 miles away.

NHTSA ID

11460299

Incident

Apr 6, 2022

I was driving slowly looking for an open gas station on a highwsy in Va. i attempted to make a left hand turn when i heard a snapping sound. I then had a complete loss of power steering and braking capacity. I started rolling across the highway mashing the brakes and finally put my Ebrake on stopping my RV. There were not any lights lit up on the dashboard before or after this incident. If i was going 70 down a busy highway, the outcome of this incident would be much different. My children would be planning my funeral today.

NHTSA ID

11452684

Incident

Jan 15, 2022