2017 Jeep Cherokee Suspension Problems

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the vehicle accelerated, the vehicle was shaking erratically. The vehicle was taken to two independent mechanics where the vehicle was diagnosed with a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the failure was due to a failed PTU. The vehicle was then taken to two Chevrolet dealers where the failure was diagnosed as a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that only parts listed in the recall were covered under the recall. The contact was informed that additional parts were not covered under the recall. The failure mileage was approximately 80,941. VIN tool confirms parts not available.

NHTSA ID

11674593

Incident

Apr 18, 2023

Mileage

80,941 mi

I SUBMITTED A COMPLAINT ABOUT THE SERVICE SHIFTER THAT I BEEN HAVING SINCE 2020 RIGHT AFTER I FINANCE THE CAR WITH DEALERSHIP. THE PROBLEM CONTINUED AND IT HASNT BEEN RESOLVED EVEN AFTER TAKING IT BACK FOR REPAIRING. RECENTLY ON 6/24/2025 MY CAR STOPPED ON THE EXPRESSWAY, THE SERVICE SHIFTER CAME ON AND ALSO ELECTRICAL THROTTLE SERVICE CONTROL. MY CAR STARTED TREMBLING AND IT WOULD TURN ON BUT I COULDNT DRIVE IT. THE EXPRESSWAY ROAD ASSISTANCE WAS ABLE TO PUSH ME OUT THE EXPRESSWAY AND IN THE PROCESS MY CAR STARTED TO RUN BUT SHAKY STILL AND I WAS ABLE TO GET IT BACK HOME.

NHTSA ID

11669491

Incident

Jun 24, 2025

I BOUGHT MY CAR IN 2020, IN THAT SAME YEAR I TOOK THE CAR TO THE DEALER BECAUSE "SERVICE SHIFTER" LIGHT KEPT COMING UP. IT WOULD COME UP IN MOMENTS WHERE I WOULD BRAKE OR GAS AND THE CAR SKIPPED BEFORE COMPLETING THE TASK. I ENDED SPENDING $600 FOR THE 'REPAIRMENTS" FOR IT TO NOT GET FIXED. I TOOK IT BACK AGAIN TO GET IT CHECKED OUT AND THE DEALER SAID IT WAS FINE. ITS 2025 NOW AND IM STILL HAVING ISSUES WITH IT AND IT ONLY GOT WORSE. ITS MORE OF A ROUGHER SKIP WHILE BRAKING AND GASING, IT ALSO DOES IT UNEXPECTEDLY AND I GET WORRY THAT IT MIGHT CAUSED A CRASHED AT SOME POINT. IT HAS ALSO AFFECTED THE INITAL ACCELERATION OF THE CAR BECAUSE I HAVE TO PUSH THE GAS ALL THE WAY FOR IT TO GAIN MOMENTUM

NHTSA ID

11669470

Incident

Feb 10, 2020

My Jeep Cherokee(vin [XXX] ) was being flat towed behind a class a motorhome. On 4 separate occasions the front wheels of the jeep started bucking right to left and back to opposite side causing the whole motorhome to violently vibrate. 1) The first time it happened was at about 15 mph while turning left onto a connecting road. It started vibrating so I pulled to side of street and stopped. After getting out and discovering nothing of note I started off and the wobble was gone. 2) Second time was while driving at around 50 mph. There was a bump and grade change in the road and the wobble started. Much more violent than the first. I had to stop while in the traffic lane, with no place to pull over. This time I could see the wobble in the rear camera of the motorhome. Jeep was violently bucking back and forth as before but much stronger. 3) Slower speed at about 20 mph it happended again. Had to come to a stop before it corrected. 4) 40 mph and a very subtle road surface change caused wobble. I disconnected Jeep and drove it by itself to home. Never had an incident other than while being towed. This has happened 4 times in the past 5 trips of around 300 miles each. Since then I have discovered articles about "Jeep Death Wobbles" and have not found any evidence where Jeep has even acknowledged there is an issue. Until I see user manual that mentions a "Mopar Wiring Kit" that needs to be installed. I do not know if this is considered a recall or if is an after thought mentioned in the manual. At any rate the Jeep was sold as a flat towable vehicle and Jeep should stand behind it and install the Mopar fix as a safety fix at no charge to customers who bought it as a flat tow vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11582840

Incident

Apr 10, 2024

I brought car in for oil change and was told the R front axle was leaking. Brought it to dealer for repair and told Both that both front and rear axles needed to be replaced along with PTU. Was informed that the that was ordered was cancelled b/c 800 people across the country were looking for the same part. There were no safety warnings. I was told very unsafe to drive b/c front axle came out of PTU.

NHTSA ID

11533162

Incident

Jul 6, 2023

The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.

NHTSA ID

11495788

Incident

Nov 12, 2022

The front struts and links have had to be replaced at 41,000 miles on a vehicle purported to have upgraded off-road build.

NHTSA ID

11454847

Incident

Feb 1, 2022

EVERY TIME YOU HIT A BUMP YOU HEAR A RATTLE OR A LOUD CLUMP NOISE ! IT SOUNDS LIKE SOMETHING IS FALLING APART OR LOSE : STRUTS HAVE TO BE CHANGED A LOT ON THIS VEHICLE ! NEEDS TO HAVE A RECALL THERE ARE SEVERAL COMPLAINTS ABOUT STRUTS BEING BAD !

NHTSA ID

11402805

Incident

Mar 12, 2021

Mileage

58,000 mi

SO I GOT MY CAR IN APRIL 7, 2020. MY CAR HAS BEEN IN AND OUT OF THE SHOP FOR THE PAST COUPLE MONTHS. TO MY ENGINE STALLING OUT TO MY CAR NOT. SHIFT THAT RIGHT WAY. A NEW TRANSMISSION WAS PUT IN JANUARY 2021. MY ELECTRIC STUFF IN THE CAR GOES IN AND OUT ALL THE TIME. SO IT M MESS UP THE COMPUTERS THIS CAR HAS NOW HAD 4 NEW COMPUTERS PUT IN THE CAR AND I'M STILL HAVING PROBLEMS WITH IT. AND IT DOES THIS ANYWHERE ON HIGHWAY CITY STREET.

NHTSA ID

11400360

Incident

Mar 11, 2021

Mileage

88,000 mi

AFTER SERVICE SHIFTER RECALL WAS FIXED IT STILL CONTINUES TO COME ON, MY SHOCKS ARE LEAKING, POOFS OF SMOKE COME OUT OF MY VENTS, CHECK ENGINE LIGHT GOES OFF AND ON, MY HEATER AND AIR ONLY WORKS SOMETIMES, AND I HAVE REPLACED MY BATTERY 4 TIMES. I ONLYII

NHTSA ID

11387813

Incident

Sep 12, 2019

Mileage

27,000 mi

REFERING TO COMPLAINT # 11351451. THE ENTIRE COMPLAINT DID NOT TRANSMIT. THE SERVICE TECH GAVE ME A COPY OF THE STAR ONLINE PUBLICATION CASE # S1823000010 THE RELEASE DATE 03-09-2018. THE PUBLICATIONS STATES THAT I NEED A KL FLAT TOW KIT P/N68321424AA THIS KIT ALLOWS THE ELECTRIC POWER STEERING TO ACTIVE AND SEPARATE FROM THE OTHER SYSTEMS DURING FLAT TOW. I BOUGHT MY JEEP IN FEBRUARY 2017. THE STAR ONLINE PUBLICATIONS IS DATED ONE YEAR AND ONE MONTH AFTER I BOUGHT MY JEEP. THERE WAS NEVER A RECALL ON MY JEEP AND I AM WONDERING WHY ? HOW MANY COMPLAINTS WERE FILED WITH JEEP ABOUT THIS INCIDENT? THIS IS AN ACCIDENT WAITING TO HAPPEN. IF I HAD BEEN ON A BRIDGE WITH HEAVY TRUCK TRAFFIC BEHIND ME HOW WOULD I BE ABLE TO PULL OVER AND DIS-CONNECT THE JEEP AND DRIVE OFF THE BRIDGE SAFELY? IF I HAD BEEN TOWING MY JEEP BY MYSELF HOW WOULD I ACCOMPLISH WHAT NEED TO BE DONE? I HAVE BEEN DEALING WITH THE SERVICE MANAGER AT ANTIOCH JEEP DEALERSHIP AND THEY REFUSED TO PAY FOR THE KIT AND THE LABOR TO INSTALL WHICH IS OVER $590.00. I AM IN CRESCENT CITY UNTIL SEPTEMBER 30. I WILL HAVE MY WIFE DRIVE THE JEEP BEHIND THE MOTOR HOME 375 MILES HOME PLEASE LET ME KNOW AFTER YOU INVESTIGATE IF THIS SHOULD BE A RE CALL BY THE JEEP DEALERSHIP. MY JEEP IS A 2017 JEEP CHEROKEE LATIDUDE WITH ACTIVE DRIVE II

NHTSA ID

11351460

Incident

Jul 1, 2020

Mileage

16,070 mi

WHILE FLAT TOWING MY JEEP BEHIND MY MOTOR HOME FROM ANTIOCH,TO CRESCENT CITY CA ON JULY 1, 2020, I WAS THIRTY FIVE MILES FROM ANTIOCH, WHEN MY JEEP STARTED SWAYING SEVERELY LEFT AND RIGHT AND BOUNCING.I THOUGHT THAT I HAD TWO BLOWOUTS ON THE RIGHT REAR OF THE MOTOR HOME. I HAD TO SLOW DOWN TO TWO MILES PER HOUR UNTIL I COULD PULL OFF THE HIWAY. I HAD TO DIS-CONNECT MY JEEP FROM THE MOTOR HOME AND PUT IT IN DRIVE MODE. WHEN I DID THIS MY LIGHT ON THE DASH SAID CHECK ENGINE LIGHT. I CALLED THE JEEP DEALERSHIP IN PETALUMA AND THEY TOLD ME TO BRING IT IN T THEY SAID THE BRAIN IN THE COMPUTER WENT DEAD AND THEY HAD TO RE PROGRAM IT. I THEN HAD MY WIFE DRIVE THE JEEP AND FOLLOW ME BEHIND THE MOTOR HOME 315 MILES TO CRESCENT CITY CA. IT TOOK A COUPLE OF DAYS AND I DROVE 21 MILES INTO BROOKINGS OR I TOLD THE JEEP DEALER ABOUT THE SEVER SWAYING AND BOUNCING AND THE SERVICE TECH GAVE ME A COPY OF A STAR ONLINE PUBLIATION CASE #S1823000010. THE RELEASE DATE OF 03-09-2018. VEHICLE ISSUE EXPLAINS ABOUT MY JEEP. IT EXPLAINS THAT I NEED A KL-FLAT TOW KIT P/N68321424AA TSB08-022-16. THIS KIT ALLOWS THE ELECTRIC POWER STEERING TO ACTIVE AND SEPARATE FROM OTHER SYSTEMS DURING FLAT TOW. THIS KIT COSTS $132.00 PLUS LABOR OF $390.00. I BOUGHT MY JEEP IN FEBRUARY 2017. THE STAR ONLINE PUBLICATION IS DATED ONE YEAR AND ONE MONTH AFTER I BOUGHT MY JEEP. THERE NEVER WAS A RECALL ON MY JEEP AND I AM WONDERING WHY. I HAVE BEEN DEALING WITH THE SERVICE MANAGER AND THEY HAVE REFUSED TO PAY TO INSTALL THE KIT. I PLAN ON LEAVING 10-01-2020 MY WIFE WILL HAVE TO DRIVE THE JEEP 375 MILES BEHIND MY MOTOR HOME. I WILL BE DEALING WITH THEM WHEN I GET HOME. PLEASE LET ME KNOW AFTER YOU INVESTIGATE THIS IF IT SHOULD BE A RECALL ITEM MY VEHICLE IS A 2017 JEEP CHEROKEE LATITUDE WITH ACTIVE DRIVE II

NHTSA ID

11351451

Incident

Jul 1, 2020

Mileage

16,070 mi

DEFECTIVE DRIVERS SIDE FRONT STRUT BEGAN KNOCKING ON UNPAVED ROADS AT 14,000 MILES ON 1 YEAR OLD JEEP CHEROKEE. DEALER VERIFIED DEFECTIVE STRUT AND REPLACED UNDER WARRANTY. NOW AT 31,000 MILES PASSENGER SIDE FRONT STRUT HAS SEVERE KNOCKING EVEN ON SMALL BUMPS IN ROAD AND VEHICLE FRONT END SHUDDERS UPON BRAKING. APPARENTLY, THIS OTHER SIDE STRUT IS ALSO DEFECTIVE. WORKING WITH JEEP TO VERIFY DEFECTIVE STRUT AND HAVE REPLACED. UPON RESEARCH, HAVE SEEN OWNER COMMENTS ABOUT MANUFACTURING DEFECT IN FRONT STRUTS OF SEVERAL JEEP VEHICLES. *TR

NHTSA ID

11329262

Incident

Feb 3, 2020

Mileage

30,000 mi

THE VEHICLE HAS HAD MULTIPLE PROBLEMS SINCE MY PURCHASE DATE ISSUES WITH THE SUNROOF WHICH HAS CONTINUED TO PERSIST, AS WELL AS A STRUT, HUB, STRUT ASSEMBLY, ELECTRONIC PARKING BRAKE AND ALSO NOW THAT I HAVE TAKEN IT IN THERE ARE MORE PROBLEMS ARISING AND NOW I HAVE A CHECK ENGINE LIGHT ON SERVICE ALL BRAKE SYSTEM LIGHTS ON AND LIGHT AND TRACTION CONTROL LIGHT ON AND ALSO A 4WD SYSTEM UNAVAILABLE LIGHT ON AFTER TAKING IT IN TO GET FIXED AND THE DEALERSHIP FIXES ONE PROBLEM AND MORE KEEP ARISING! THE VEHICLE WAS PARKED AND THEN WHEN I TURNED IT BACK IN THAT'S WHEN THE PARKING BRAKE WOULD NOT DISENGAGE AND THEN THE SUNROOF AND POPPING SOUNDS WERE HAPPENING WHILE DRIVING. THE TRANSMISSION ISSUE IS WHEN I AM DRIVING IT IS SHIFTING WAY TO OFTEN AND SHIFTING VERY WONKY. THEN ALSO WHEN SHIFT THE TRANSMISSION INTO GEAR IT DOESN'T ENGAGE AND THEN WHEN IT DOES IT LITTERALLY COULD THROUGH YOU FORWARD IN YOUR SEAT WHEN IT FINALLY ENGAGES.

NHTSA ID

11309091

Incident

Dec 19, 2019

Mileage

32,000 mi

2017 JEEP CHEROKEE WITH ONLY 37000 MILES THE INTIRE FRONT END FELL OUT WHILE DRIVING CAUSING AN ACCIDENT. WHEEL, INTIRE HUB ASSEMBLY, AXLE, AND STRUT. WHILE THANKFULLY TRAVELING LOW SPEEDS IN THE CITY

NHTSA ID

11208220

Incident

May 17, 2019

Mileage

37,000 mi