Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 3 NHTSA owner-reported complaints for the 2023 Jeep Cherokee. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–3 of 3
The contact owns a 2023 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2023 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly came to a complete stop, after which the contact became aware that the parking brake had engaged independently. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The brake warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic parking brake control module. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to provide the diagnostic result for the failure. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 54.
The contact owns a 2023 Jeep Cherokee. The contact stated that while reversing out of the garage the air bags were erroneously deployed. The contact indicated that six of the eight air bags in the vehicle deployed including the front driver and passenger air bags although no crash had initially occurred. The contact stated that after the air bags deployed the vehicle erroneously drove forward and crashed into the interior garage wall. The EMS and police were called to the scene and the contact was transported to the hospital. During the incident, the contact sustained a fractured right tibia, a chemical burn to the left leg and respiratory troubles due to inhalation of chemicals from the air bags. The vehicle was destroyed and towed to a collision center. The manufacturer and local dealer were notified of the failure. The vehicle was examined but the cause of the failure was unknown. A police report was taken at the scene. The failure mileage was 11,500.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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