2016 Jeep Compass Interior & seats Problems

Spontaneous deployment of passengers headrest . A safety system defect causing passengers concerned discomfort ! Plastic mechanism failure CANNOT be repaired. Headrest must be replaced by Jeep covered regarding the safety & security of their customers. Headrest deployed problem encountered has been reported in many Jeeps. FCA US LLC due to safety should correct the problem , at no charge , even if the vehicle is out of warranty and are not the original owner…. Please contact me aSAP THANK YOU.

NHTSA ID

11756439

Incident

Aug 1, 2026

I went to adjust the headrest, The headrest popped and hit me in the head. There was some plastic pieces that came out when the headrest popped, it stayed connected. but headrest stayed (open) for the lack of a better term. about 2 to 2.5 inches. makes driving of the car really uncomfortable. had to strap the headrest back to the hard plastic, so that I don't have the headrest pushing my head forward. and I don't have to drive with my back away the back rest of the seat. This happened before I started driving.

NHTSA ID

11593673

Incident

Jun 11, 2024

In the summer of 2020, my front passenger headrest spontaneously popped while I was loading my child into the back of my car. The noise was scary and the popping could've easily hurt someone if there had been anyone sitting in the front seat. I contacted my local Jeep dealer quickly who informed me that there was a recall and that I could get a replacement. The replacement took well over a year to come in and wasn't replaced until October 2023. This entire time, the passenger headrest was popped out making it uncomfortable to sit and also decreasing the safety for that passenger. Now, just two months after it was finally replaced, the front passenger headrest popped AGAIN while my husband was driving and I was sitting there. Again, it was a very loud, scary noise and the jolt was both painful and shocking. This is extremely dangerous and I'm very disappointed that it happened again after taking a very long time to be fixed. I would like to know my options moving forward.

NHTSA ID

11563448

Incident

Dec 22, 2023

As I was backing out of a driveway, I heard a loud pop and felt something hit me in the back of the head really hard. My headrest burst open spontaneously. I now have a bad headache and sore neck.

NHTSA ID

11466471

Incident

May 27, 2022

Headrest on passenger side popped without any collision or impact. It just popped. It was very scary. I’m thankful it didn’t cause any injury to anyone. The noise was very loud and happened without warning.

NHTSA ID

11430938

Incident

Aug 29, 2021

While backing out of driveway the driver side active head restraint spontaneously deployed hitting my teenager driver in the back of the head.

NHTSA ID

11427567

Incident

Aug 2, 2021

RADIO STOPS WORKING WHEN IT WANTS AND THEN COMES BACK ON, BUT ONLY A FEW STATIONS END UP WORKING THEN AFTER. ONLY WANTS TO WORK 40% OF THE TIME. HAVE NOT BEEN TO THE DEALER SHIP YET. ALSO THE PASSENGER SEAT WHEN THERE IS AN ACTUALLY PASSENGER IN THE SEAT SAYS THERE IS NOT AND THE JEEP DINGS THE WHOLE CAR RIDE, EVEN THOUGH THEY ARE BUCKLED UP. THE CAR THINKS THAT THEY ARE NOT.

NHTSA ID

11372639

Incident

Oct 26, 2020

Mileage

105,000 mi

I WAS PULLING OUT OF THE PARKING LOT AT WORK WHEN MY HEADREST JUST EXPLODED AND HIT ME IN THE BACK OF THE HEAD. I HADN'T HIT ANYTHING OR STOP SUDDENLY I WAS JUST PULLING OUT OF A PARKING LOT. I HEARD A POP AND THEN GOT HIT IN THE BACK OF THE HEAD FROM THE HEADRESTS.

NHTSA ID

11328749

Incident

Jun 12, 2020

Mileage

81,190 mi

ON SEPTEMBER 24, 2019 WHILE DRIVING DOWN A RESIDENTIAL STREET APPROXIMATELY 15 MPH, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT PROVOCATION. FORTUNATELY, NO PASSENGER WAS SITTING IN THE PASSENGER SEAT AT THE TIME OF DEPLOYMENT. IT MADE A REALLY LOUD NOISE WHEN IT DEPLOYED STARTLING DRIVER, CAUSING DRIVER TO SWERVE AND ALMOST CAUSED AN ACCIDENT. IT APPEARS A PIECE OF PLASTIC BROKE OFF INSIDE THE HEADREST CAUSING THE HEADREST TO DEPLOY.

NHTSA ID

11257887

Incident

Sep 24, 2019

Mileage

3,604 mi

DON'T KNOW THEY CAN'T SEEM TO FIGURE OUT WHY WHEN SOMEONE GETS OUT OF PASSENGER SEAT THE SEATBELT LIGHTBSTSYS ON AND IT STILL CHIMS UNTIL I HOOK THE SEATBELT. I AM GETTING TIRED OF TAKING IT TO THEM

NHTSA ID

10948588

Incident

May 5, 2016