2020 Jeep Compass Driver assistance Problems

The contact owns a 2020 Jeep Compass. The contact stated that while operating the vehicle, the infotainment screen began to display a pixilated and distorted image. Due to the failure, the rear-view camera failed to operate while in reverse(R). The failure persisted, and several lines appeared on the infotainment screen before the screen went blank. The vehicle was taken to a dealer, and a diagnostic test was performed. The contact was informed that the radio was defective and needed to be replaced. The manufacturer was notified of the failure on several occasions, and the contact was provided with a case number. The dealer offered to cover half the cost of the repair. The vehicle was not yet repaired. The failure mileage was approximately 54,000.

NHTSA ID

11714920

Incident

Sep 1, 2025

Mileage

54,000 mi

The car suddenly would not accelerate over 20 miles per hour when I was driving on a busy road. The car has made clunking noises whenever I accelerate since I bought it 6 months ago. There is a recall for other 2020 Jeep Compass Latitudes that would explain this problem (W48/NHTSA 20E-037) but my VIN is not included in the recall. I think that this is a mistake.

NHTSA ID

11693659

Incident

Oct 15, 2025

The screen on the dash has quit working and the backup camera does not work this started when we got snow, thought once weather warmed up things it would work tried the reset button to no avail. Hesitated about buying another jeep now I wish I hadn’t nothing but trouble

NHTSA ID

11691566

Incident

Jan 6, 2025

The contact owns a 2020 Jeep Compass. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed driving visibility and prevented the safe operation of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while driving at a slow speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. An unknown warning light was flashing on the gear shift lever. The contact restarted the vehicle; however, there was an abnormal humming sound coming from the engine. The vehicle was not taken to the local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

NHTSA ID

11683522

Incident

Mar 18, 2025

Mileage

40,000 mi

My car shut off and wouldn’t start it said the asc failed I took it to the dealership they did a diagnostic test said my aux battery level was low need replaced I replaced that my engine light is still on I have to put it on a battery charger everyday so I can go to work then it wouldn’t start at work I needed someone to give me a jump it’s stills said I needed mine esc service and it saying my temperature is too high it only has 58.884 miles on it I wish I never got this jeep I bought it brand new and I had to replace both front tire rod ends I’m beyond upset it also said my car was not in park when it was it wouldnt start I overrided the gear shift but it still wouldn’t start

NHTSA ID

11665192

Incident

Dec 15, 2024

Yes, I bought a brand new 2020 Jeep Compass North Edition from a Wisconsin dealer in June 2020. I drove across country to Utah where I know reside. Had no problems on that trip. About 10 months later I started experiencing a "High temp coolant" light come on and the vehicle shuts off and locks up. Very dangerous while driving. After about 30 seconds I could restart it. It happened about 10 times. Then another alarm came on stating "Service electronic throttle control." As well as the "High temp coolant" warning. Milage at this time was 21K. Took it to a dealership because of the extended warranty I purchased. They replaced both batteries but could not get it to "error out" again. They also stated that there were no error codes stored in the memory, even though I had pictures of the dash showing the error codes. I could not get a picture if the "High temp coolant" error because it happens so fast while driving. So, I took it back 2 more times when it did it again. The first time they said I had a cracked head and replaced it, but 2 days later it shut off again with the "High temp coolant" error. No answers or explanation for this issue again. The last time they charged me over $250.00 for a diagnostic charge and an air filter. Still continues to shut off periodically. It's very disheartening to buy a new vehicle with an extended warranty and have this dangerous situation happen while driving with children in the vehicle. Why doesn't Jeep stand behind their vehicles and fix this issue or recall these vehicles? Does it take someone to be killed and they have a class action lawsuit against them to do something? Wouldn't it be better to be proactive then sorry? I am scared to drive this vehicle other than to work and back because of this issue.

NHTSA ID

11595912

Incident

May 17, 2021

The first incident happened with my 2020 jeep Compass on 12/27/23 while on the freeway the temp light flashed the gage didn't indicate overheating I got off the freeway check the engine no sign of overheating waited for awhile then started the car again within five minutes car gage went to overheating had it towed the oil cooler went out out mixed with the coolant paid big bucks for the repairs. I got my jeep back on 1/10/2024 drove it for one week then on 1/16/2024 while driving the dash panel flashed car lost speed even pressing the gas peddle to the floor no acceleration while pulling over the emergency break engaged stoping the car in the road. restarted still no acceleration and car won't move in natural or reveres wheels lock can only move forward at low speed, 01/25/2024 car towed from my mechanic to dealership. Scared to keep car the if it's gonna turn itself out while driving that's an accident waiting to happen

NHTSA ID

11567866

Incident

Jan 16, 2024

engine shutting off at highway speed, loss of acceleration at highway speeds and shutting down and not restarting at stop signs or stop lights.

NHTSA ID

11566192

Incident

Dec 28, 2023

The vehicle was in motion going 40 MPH when the dashboard displayed high coolant temp. The dashboard continued to flash other warnings such as check engine and oil change required. Then, the emergency brake light was on, engine light, and oil light. This caused the vehicle to lose total power in the accelerator and partial power in the brakes. The event led my vehicle to cause a complete stop in the middle of a highway. To the resolve the issue, I powered off the engine and restarted the vehicle. After powering the vehicle back on, all was normal other than the check engine light was still on, but it did run perfectly fine. Coolant level in reservoir is normal. This instance has taken place on multiple occasions.

NHTSA ID

11519182

Incident

Apr 26, 2023

Electrical transmission problem. Car stopped working in the middle of street almost got in accident. Won’t accelerate over 20 miles. Problem turning on after turns off automatically. Seen so many people with this problem. This car needs to be investigated is not safe.

NHTSA ID

11495552

Incident

Nov 28, 2022

I did an oil change mid august and found bits of metal in the oil at 50,000 miles, Ive change the oil every 5000 miles. I haven't been rough with it and also every time I get on the highway or rev my engine up to 4000 rpm the transmission slips hard on the 4th gear usually. If I have it on FWD it slips as well. The Blind spot warning goes off randomly sometimes as well.

NHTSA ID

11485366

Incident

Aug 10, 2022

8/30/2022 Started the vehicle in the drive way foot still engaged on break and the vehicle accelerated forward with my foot on break and damaged my home and vehicle. 8/28/22 Emergency Break engaged on its own and we couldn’t move the vehicle it was turned off and restarted. 8/27/22 vehicle information screen was blank and black after starting the vehicle..this happened at least three times.

NHTSA ID

11482006

Incident

Aug 30, 2022

WHILE DRIVING ABOUT 60MPH WITH NO VEHICLE IN FRONT OF ME THE CAR STARTED DINGING AND THE WORD BRAKE! CAME UP ON THE DASH - AGAIN, NO VEHICLE IN FRONT OF ME. I PUSHED THE BRAKE AND IT WENT AWAY - TOOK IT TO THE DEALERSHIP AND THEY SAID THE FRONT CAMERA WAS DEFECTIVE AND REPLACED IT. ABOUT A WEEK LATER WHILE DRIVING ABOUT 45MPH- NO ONE IN FRONT OF ME - THE SAME THING HAPPENED ONLY THIS TIME THE CAR SLAMMED THE BRAKES ON ON IT'S OWN AND I ALMOST GOT REAR ENDED. TOOK IT TO THE DEALERSHIP BUT THEY CANT' DIAGNOSE WHAT'S HAPPENING BECAUSE THERE'S NO CODES.

NHTSA ID

11399701

Incident

Mar 5, 2021

Mileage

4,000 mi

DRIVING DOWN THE ROAD, IN NEIGHBORHOODS, INTERSTATE, ETC - RANDOM TIMES THE VEHICLE TRANSMISSION WILL OVERHEAT UP TO 295 DEGREES, AND CAUSE THE VEHICLE TO STALL ENGINE WISE. ALL POWER IS LOST TO THE GAS PEDAL AND I'M NOT ABLE TO ACCELERATE. SOMETIMES THE ELECTRICAL WILL SHUTTER, LIGHTS WILL DIM. ANOTHER TIME VEHICLE WAS COMPLETELY IMMOBILIZED AND ALL POWER WAS LOST. THE OVERHEATING AND STALLING HAS HAPPENED 4/5 TIMES NOW - AND ALL JEEP CAN TELL ME IS THEY CAN'T REPLICATE THE ISSUE. THE CHECK ENGINE LIGHT COMES ON, SERVICE TRANSMISSION MESSAGE, AND OVERHEAT WARNING COMES ON AS WELL. I'VE SHOWN THEM PICTURES OF THE OVERHEATING TEMPERATURE AS WELL AS ERROR MESSAGES. THEY (JEEP SERVICE) HAS TOLD ME WHEN THEY HOOK IT UP TO THEIR MACHINE IN SERVICE, IT TELLS THEM NOTHING - SO THEY CLAIM THEY DON'T KNOW HOW TO FIX IT OR WHAT CAUSES IT. THIS CAR IS A DEATH TRAP WAITING TO HAPPEN. I DO NOT FEEL SAFE DRIVING THIS CAR. MY CAR HAS BEEN "IN SERVICE" FOR 4 WEEKS NOW WITH NO RESOLUTION IN SIGHT, AND I'M BEING TOLD SINCE THE ISSUE CAN'T BE DUPLICATED IT'S NOT A WARRANTY ISSUE AND THAT I HAVE TO PAY FOR THE LOANER I WAS GIVEN. I WAS TOLD BY THE SERVICE ADVISOR THAT THEY COULDN'T GET THE CAR TEMPERATURE OVER 200 DEGREES, AND THAT THEY CANNOT DRIVE THE VEHICLE OVER 65MPH PER THEIR INSURANCE POLICIES. SO, I TOLD THEM I WOULD DRIVE THE CAR FOR 20 MINS, AND BRING IT BACK TO THEM OVER 200 DEGREES. I CAME BACK IN 25 MINS, AND GAVE THEM THE CAR AT 230 DEGREES. THE SERVICE ADVISOR TOOK THE CAR IMMEDIATELY BACK TO THE SHOP TO BE HOOKED UP TO THEIR "MACHINE" AND SAID HE RECEIVED NO ERROR MESSAGE, EVEN THOUGH THE MECHANIC SAYS THE CAR SHOULD NEVER GO OVER 200 DEGREES. THE VEHICLE TRANSMISSION TEMPERATURE RUNS OVER 200 DEGREES DAILY.

NHTSA ID

11373221

Incident

Sep 4, 2020

Mileage

8,000 mi

I BOUGHT MY JEEP COMPASS IN FEBRUARY. LAST MONTH WHEN COMING HOME MY SERVICE PARKING BRAKE SYSTEM AND SERVICE AUTO SHUT OFF SYSTEM LIGHT BOTH CAME ON. WHEN I GOT HOME I WAS LIKE THAT'S ODD AND CALLED THE DEALER. THEY SAID THEY WOULD LOOK AT IF I BROUGHT IT TO THEM. I GOT READY FOR WORK, WENT TO LEAVE AND MY CAR WOULDN'T MOVE. THE PARKING BRAKE WAS STUCK ON. I WAS FURIOUS AND CALLED THE DEALER AND SAID THEY NEEDED TO HAVE IT TOWED AND THEY REFUSED. MY MOM ENDING UP TAKING ME TO WORK, THEN THE NEXT DAY THE LIGHTS MYSTERIOUSLY WENT OFF. NOW YESTERDAY BOTH LIGHTS CAME ON AGAIN. I PLAN ON TAKING IT TO A DEALER ON THURSDAY TO HAVE IT LOOKED AT & HOPEFULLY FIXED. I JUST HAVE READ A COUPLE COMPLAINTS SAYING THEY HAVE BEEN STUCK AT RED LIGHTS AND NEARLY HIT DUE TO SIMILAR ISSUES SO I MIGHT BE TRADING THIS VEHICLE IN.

NHTSA ID

11353670

Incident

Sep 8, 2020

TL* THE CONTACT OWNS A 2020 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING 40 MPH, THE FORWARD COLLISION AVOIDANCE SYSTEM FAILED FUNCTION AS DESIGNED. THE CONTACT STATED THAT THE SPEED WAS NOT REDUCED NEITHER WAS THERE A WARNING OF STOPPED VEHICLES AHEAD. THE CONTACT DEPRESSED THE BRAKE PEDAL AND STOPPED THE VEHICLE. THE FORWARD COLLISION AVOIDANCE SYSTEM WAS RESET AND THE VEHICLE OPERATED AS DESIGNED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO BROWN'S JEEP CHRYSLER DODGE RAM LOCATED AT (483 NY-112, PATCHOGUE, NY 11772) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FORWARD COLLISION AVOIDANCE SYSTEM FRONT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 600.

NHTSA ID

11319222

Incident

Mar 24, 2020

Mileage

600 mi