2024 Jeep Compass Problems

The vehicle experiences severe, recurring electrical and drivetrain failures while operating at highway speeds (up to 70 MPH). On August 8, 2026, while driving on the highway, the vehicle suffered a sudden loss of motive power/drivetrain engagement accompanied by non-stop audible warning chimes, cluster warning light cascades, and an SVC 4WD (Service 4WD) message disabling drive modes. This sudden loss of power on a high-speed highway created an immediate, near-miss collision risk for my family and surrounding traffic. Service & Repair History: The issue has recurred across multiple dates (June 30, July 4, July 10, July 14, and August 8, 2026). The vehicle was held by Castle Chrysler Dodge Jeep Ram Naperville for nearly three weeks (July 14 – August 7). The dealer cleared Diagnostic Trouble Codes (DTCs) and returned the un-repaired vehicle, stating that Stellantis is "working on a software fix." The failure recurred twice immediately after pickup on August 8 at 13,662 and 13,696 miles. The dangerous highway loss-of-power condition remains unrectified.

The vehicle suffers from severe, persistent electrical and powertrain failures that compromise safe operation. Multiple Advanced Driver Assistance Systems (ADAS) have completely failed, including the Lane Keeping Assistance, Blind Spot Warning, and Forward Collision Warning systems.When driving, the vehicle constantly flashes erratic dashboard warning messages and emits continuous warning chimes without cause. In addition to the electrical failures, the powertrain malfunctions; the vehicle jolts violently upon acceleration, behaving as though the transmission is failing.Safety Risks: These failures create immediate safety hazards. The unexpected transmission jolts cause unpredictable acceleration when merging or stepping on the gas. The loss of forward collision and blind spot warnings leaves me without critical safety buffers, and the constant flashing lights and beeping create a severe driver distraction.Inspection and Diagnosis: The vehicle has been taken to an authorized dealership service center multiple times for these specific issues. However, the service department has refused to properly document the complaints on the repair orders or perform standard diagnostics, falsely claiming the safety sensors are just "dirty" and blaming the transmission behavior on driver habits. The vehicle and its malfunctioning components remain fully available for inspection.Onset: These symptoms first appeared shortly after purchasing the vehicle and have grown progressively worse.

I am writing to request immediate assistance with our Jeep, which has become a serious safety hazard for our family. We purchased the jeep less than 2 years ago and over the past three months it has repeatedly failed to start or has stalled unexpectedly, leaving us stranded on multiple occasions. Despite taking the vehicle to dealership and other service centers four times, no one has been able to diagnose or repair the issue. The vehicle often starts normally for technicians after being towed, only to fail again once we have it back. On our most recent visit to a dealership, we were charged $180 for diagnostics, yet the 3 of 5 XXX 3:01 PM XXX Claim Form [XXX]!!production\customer\customer_c... problem persists. When I called today for further help, we were turned away. This ongoing issue has created significant safety risks. The Jeep has stalled at traffic lights on multiple occasions, including one near-miss with a tractor-trailer. My husband works in a high-risk environment, and reliable transportation is essential for our family’s safety. As a registered nurse, I have already missed work due to these breakdowns and am at risk of jeopardizing my career. We have also been forced to miss important family events and cancel vacation plans. The financial burden has been devastating. We have spent a substantial amount of money on repeated towing, diagnostics, and repairs, leaving us struggling to cover basic household bills. For the safety of our children and our family, we urgently request that you repurchase or replace this vehicle under your responsibilities as a dealership. We can no longer accept the ongoing risk and unreliability. I kindly ask for a prompt response and a resolution within the next few business days. Please contact me at [XXX] or [XXX] to discuss next steps. Thank you for your immediate attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle caught on fire while sitting in a parking lot. This vehicle had just over 13,000 miles, serviced by jeep dealer, and health reports did not surface any problems. The fire impacted other vehicles around it.

I am writing to request immediate assistance with our Jeep, which has become a serious safety hazard for our family. We purchased the jeep less than 2 years ago and over the past three months it has repeatedly failed to start or has stalled unexpectedly, leaving us stranded on multiple occasions. Despite taking the vehicle to dealership and other service centers four times, no one has been able to diagnose or repair the issue. The vehicle often starts normally for technicians after being towed, only to fail again once we have it back. On our most recent visit to a dealership, we were charged $180 for diagnostics, yet the 3 of 5 XXX 3:01 PM XXX Claim Form [XXX]!!production\customer\customer_c... problem persists. When I called today for further help, we were turned away. This ongoing issue has created significant safety risks. The Jeep has stalled at traffic lights on multiple occasions, including one near-miss with a tractor-trailer. My husband works in a high-risk environment, and reliable transportation is essential for our family’s safety. As a registered nurse, I have already missed work due to these breakdowns and am at risk of jeopardizing my career. We have also been forced to miss important family events and cancel vacation plans. The financial burden has been devastating. We have spent a substantial amount of money on repeated towing, diagnostics, and repairs, leaving us struggling to cover basic household bills. For the safety of our children and our family, we urgently request that you repurchase or replace this vehicle under your responsibilities as a dealership. We can no longer accept the ongoing risk and unreliability. I kindly ask for a prompt response and a resolution within the next few business days. Please contact me at [XXX] or [XXX] to discuss next steps. Thank you for your immediate attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle caught on fire while sitting in a parking lot. This vehicle had just over 13,000 miles, serviced by jeep dealer, and health reports did not surface any problems. The fire impacted other vehicles around it.

The collision alert warning lights have been coming on since the DAY I drove out of the dealership! They tried to dismiss it as my fault - I got too close to something (I was simply passing another car). This has been a constant issue and I’ve told the dealership every time I’ve had it serviced. I’ve had about four times that I’ve been driving at high speeds and the vehicle suddenly slams on the brakes because it’s “thinking I’m gonna hit something.” Usually it’s if I’m passing another car, but it’s also happened when there is nothing near at all. This past week was the last straw!! I was going 70 mph down the highway, had just passed a semi, and all hell broke loose. Jerked me from side to side, the brakes engaged and were jolting me, smoking, grinding, and screeching horribly because they would not give up in trying to stop me. Oil dumped all over and a burning smell, shaking and jerking, couldn’t steer, etc.. during this scary time, the service 4WD light and crash alert lights all come on. Thankfully the semi I was passing was paying attention and did not hit me. I was two hours from home so the Jeep was towed to the nearest dealership. I later learned there is a service recall that JUST came out early March 2026. It’s called 12D and is a software update related to all these codes it’s been throwing and how myJeep has been behaving for TWO years. Software needs to be updated or can have all this stuff that happened to me… because the systems don’t know what to do?? There is also a service bulletin out there that service techs SHOULD be aware of that addresses known issues with the PTU (power transfer unit). I just learned from the dealership that has my Jeep - the PTU is shot!! Imagine that! They have a PTU unit ordered but will not know what else is damaged until they tear into it. It shouldn’t take an injury or death to get notices out there when there are known issues. Thank you! This dealership where my Jeep is finally seems to know what they are doing!

The contact owns a 2024 Jeep Compass. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact pulled over and restarted the vehicle. The vehicle was taken to a dealer, where it remained for approximately one month; however, the dealer failed to duplicate the failure. The dealer requested that the contact drive with a mechanic to pinpoint the failure experienced with the vehicle. The mechanic requested to drive the vehicle on the parkway, but the contact declined. The contact returned the rental vehicle and drove the vehicle back to the residence. The manufacturer was notified of the failure but offered no assistance, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.

Upon engine start up at the home of my S/O, [XX], the warning "Service Automatic Throttle Control" appeared on the dashboard. Placing the vehicle into gear first in reverse, then in drive resulted in sudden acceleration and erratic lurching. I had no brakes whatsoever. At one point my S/O nearly hit on the dash per signed affidavit. I had to place my 2024 Jeep Compass in Park in order to stop and then slowly maneuver it into a safe parking spot before having it towed to Golling Jeep Ram Dodge in Bloomfield Hills, MI. Tech diagnosis two days later showed Error Code 2299. But the vehicle started and operated as normal. Nothing wrong. After a test drive the next day to be sure, they had me get my vehicle. Although my door sticker gives a manufacturing date of 6/2024, I call your attention to NHTSA Recall 24V-240 over throttle control system software. Strangely enough, this exact same malfunction occurred at the same address on [XXX], almost a year earlier. It was towed at that time to Suburban JDR in Farmington, MI where, again, my vehicle showed the same 2299 Code but otherwise, performing well, advising me to come get my Compass. So, both times my 2024 Jeep Compass took control away from me, this time with no brakes, almost injuring my S/O. Fortunately, both incidents happened in her gated community with no pedestrians or traffic. In addition to this intermittent, dangerous malfunction, I owned both a 2018 and a 2021 Compass one of which, like the Dodge Ram recall, had a horribly malfunctioning turn signal. The VINs: 2018 [XXX] ; and the 2021 #[XXX]. This is real and dangerous. That I can attest to. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The forward crash detection detects objects on the side of the road that do not present a hazard. The vehicle then automatically, abruptly brakes causing temporary loss of control in the vehicle. In one instance the system detected the barriers in a construction zone causing me to almost lose control of the vehicle and crash into the barrier. The problem has been confirmed by both the dealership as well as Jeep. The vehicle has not been inspected by the manufacture, police, or insurance. There are no lights or indicators of the issue.

I was involved in an auto accident on May 18, 2026. I was hit by a person driving a Honda Accord on the side of my vehicle. The impact made all of the passenger side airbags deploy, but only the driver’s side steering wheel airbag and knee airbag deployed on the driver’s side of my vehicle. Also, the seatbelt did not lock, so I was forced into the driver’s door.

I was in an accident that I hit a guardrail once going 70 mph and then bounced off and hit the guardrail and none of my air bags deployed.

Vehicle started show MULTIPLE errors on dash from blind spot not working , lane assist not working, AEB need to be checked,rear brake light not working, turn signal not work, lane assist not working and other errors. Went to dealership for these errors where they repaired a faulty sensor on the front for the lane assist and from collision. Said it was fixed...It was not. Within a hour leaving the dealership, if you pressed to turn off the power save button for when the vehicle when it comes to a stop and not idle, the errors all pop up one after another.. they did not correct any of the errors. I check back lighting and they are on and working but errors say they aren't. Front collison day is it not on but it works and alarms a sound. This is dangerous and if it will have dangerous outcome given it would not correct. Also was receiving notification.to pay into a program for future problem the moment it started again (i paid for extra coverage at signing) I don't know if it's electrical, auto start stop, the lights or something else. Car is barely 2 years old with less than 10,000 mi on it (straight for dealership). Dealership do not clear codes or correct the errors no matter me mentioning them to them.

Fog lights go off and on by themselves at times. Forward collision warning continues to trigger and have to be reset. Automatic braking has engaged several times without reason.

Three times now, my steering wheel feels like it’s jerking out of my hands and difficult to turn. It has happened at low speeds while maneuvering in parking lots. I’m afraid it’ll happen at higher speeds as it gets worse.

The contact owns a 2024 Jeep Compass. The contact stated that while driving approximately 40 MPH, the vehicle stalled and started jerking, with the battery warning light illuminated. The contact stated that the steering wheel was shaking abnormally during the failure. The vehicle was restarted. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 29,000.

I was involved in an auto accident on May 18, 2026. I was hit by a person driving a Honda Accord on the side of my vehicle. The impact made all of the passenger side airbags deploy, but only the driver’s side steering wheel airbag and knee airbag deployed on the driver’s side of my vehicle. Also, the seatbelt did not lock, so I was forced into the driver’s door.

When I go to buckle or unbuckle my seat belt it takes a lot of effort and time! I have to use my middle finger just to reach down to the button! This is very annoying and also would be unsafe in a vehicle accident if you needed to exit in a hurry!

The contact owns a 2024 Jeep Compass. The contact stated that after parking the vehicle in the garage the night, the following morning the contact entered the garage and discovered that the sunroof had shatter. A dealer was not contacted. The vehicle was not taken to the dealer to be repaired. The dealer declined to repair the vehicle under warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000.

Upon engine start up at the home of my S/O, [XX], the warning "Service Automatic Throttle Control" appeared on the dashboard. Placing the vehicle into gear first in reverse, then in drive resulted in sudden acceleration and erratic lurching. I had no brakes whatsoever. At one point my S/O nearly hit on the dash per signed affidavit. I had to place my 2024 Jeep Compass in Park in order to stop and then slowly maneuver it into a safe parking spot before having it towed to Golling Jeep Ram Dodge in Bloomfield Hills, MI. Tech diagnosis two days later showed Error Code 2299. But the vehicle started and operated as normal. Nothing wrong. After a test drive the next day to be sure, they had me get my vehicle. Although my door sticker gives a manufacturing date of 6/2024, I call your attention to NHTSA Recall 24V-240 over throttle control system software. Strangely enough, this exact same malfunction occurred at the same address on [XXX], almost a year earlier. It was towed at that time to Suburban JDR in Farmington, MI where, again, my vehicle showed the same 2299 Code but otherwise, performing well, advising me to come get my Compass. So, both times my 2024 Jeep Compass took control away from me, this time with no brakes, almost injuring my S/O. Fortunately, both incidents happened in her gated community with no pedestrians or traffic. In addition to this intermittent, dangerous malfunction, I owned both a 2018 and a 2021 Compass one of which, like the Dodge Ram recall, had a horribly malfunctioning turn signal. The VINs: 2018 [XXX] ; and the 2021 #[XXX]. This is real and dangerous. That I can attest to. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Jeep Compass. The contact stated that while the rear lift gate door was opened as intended, the rear lift gate failed to support the rear trunk upward. No warning light illuminated. The vehicle was diagnosed at the contact's residence by an authorized Jeep mechanic; however, the failure was not identified. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.