2025 Jeep Grand Cherokee L Problems

I am reporting a serious safety failure in my 2025 Jeep Grand Cherokee L (1,483 miles). On XXX, the vehicle was parked with my wife and young children inside. Upon starting it, the vehicle would not shift into gear, the steering wheel locked, and the front windows stopped working. The lane departure symbol lit up during the failure, and the vehicle would not shut off through normal controls. After two hours, we shut it off by disconnecting the battery. When restarted, the check engine light and other warning lamps came on, and the vehicle began shaking and rattling. No crash occurred, but with steering locked and children in the car, I had no way to safely disable the vehicle for two hours. This could have caused loss of control if it happened while driving. No prior warning signs occurred before the incident. The vehicle has not been inspected by a dealer or repair shop, as no certified Jeep dealership exists on Lanai, Hawaii, where I reside; shipping the vehicle requires barg transport to XX or XXX. The vehicle is available for inspection on request and is currently not in use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Infotainment system glitch Screen blacks out Auto start/stop doesn’t work Key fobs glitch Vehicle jerks (I’m guessing it’s sensing something that isn’t there, but no one seems to know) Doors unlock themselves Alerts “key fob not detected” while driving and while parked

I am reporting a serious safety failure in my 2025 Jeep Grand Cherokee L (1,483 miles). On XXX, the vehicle was parked with my wife and young children inside. Upon starting it, the vehicle would not shift into gear, the steering wheel locked, and the front windows stopped working. The lane departure symbol lit up during the failure, and the vehicle would not shut off through normal controls. After two hours, we shut it off by disconnecting the battery. When restarted, the check engine light and other warning lamps came on, and the vehicle began shaking and rattling. No crash occurred, but with steering locked and children in the car, I had no way to safely disable the vehicle for two hours. This could have caused loss of control if it happened while driving. No prior warning signs occurred before the incident. The vehicle has not been inspected by a dealer or repair shop, as no certified Jeep dealership exists on Lanai, Hawaii, where I reside; shipping the vehicle requires barg transport to XX or XXX. The vehicle is available for inspection on request and is currently not in use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear NHTSA Office of Defects Investigation, I am filing this formal safety defect complaint regarding the complete failure of the airbag system to deploy during a serious motor vehicle collision on [XXX], involving a 2025 Jeep Grand Cherokee L Altitude (VIN: [XXX] ). This failure occurred in direct connection with a known manufacturer defect covered under NHTSA Recall #26V-328. The driver, [XXX] , sustained serious injuries that were significantly enhanced by the airbag failure. Neither the driver nor the vehicle owner, [XXX] , had any prior knowledge of this defect. We request that NHTSA open a formal investigation and take all appropriate enforcement action against Stellantis/FCA On [XXX], at approximately [XXX] PM, [XXX] was operating the 2025 Jeep Grand Cherokee L Altitude southbound on [XXX] . Conditions at the time were ideal — clear weather, dry roads, and full daylight visibility. [XXX] was traveling straight through a signalized intersection at the posted 35 MPH speed limit when his vehicle was struck by a 2024 Ford Expedition that failed to yield while making a left turn from northbound [XXX] . The result was a serious angle collision that caused disabling damage to the Jeep Grand Cherokee. The vehicle was unable to be driven and was towed from the scene by Police Impound Quality Towing [XXX] ). [XXX] was wearing his shoulder and lap belt seatbelt and was the sole occupant of the vehicle. He was transported by ambulance to Corewell Health William Beaumont University Hospital for injuries sustained in the crash. The official State of Michigan Traffic Crash Report (Southfield PD, Incident #[XXX], Crash ID [XXX]) confirms all of these facts and documents that [XXX] bore no fault for this collision. QUESTION 1: WHAT COMPONENT OR SYSTEM FAILED AND IS IT AVAILABLE FOR INSP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On April 20, 2026, my 2025 Jeep Grand Cherokee L was involved in a crash due to a sudden and complete brake failure. At the time of the incident, the vehicle was in the custody of an authorized FCA dealership. An employee of the dealership was operating the vehicle when the brakes completely failed to respond, resulting in an accident. FCA US LLC Special Investigations conducted an inspection (Case #[96529168]) and stated they found no physical evidence of a manufacturing defect or component malfunction. However, the mechanical or electronic failure was severe enough to cause a crash while being operated by a professional dealership technician. I am filing this complaint because sudden brake failure represents an extreme safety hazard to the public. The manufacturer has denied assistance, and independent federal oversight is required to determine if a software or hydraulic defect exists in this model year.

Updates to the case#11679471. Since my initial report, Jeep arranged for an independent technician to retrieve and review the Event Data Recorder (EDR) from our vehicle. While Jeep has not shared the expert’s conclusions with us, we obtained a copy of the raw EDR data file from the same tech (attached). Based on the EDR data: 1. The brake pedal was fully applied approximately 0.4 seconds before impact and remained depressed. 2. The vehicle’s deceleration was only ~0.5 g, significantly below the expected ~0.8–1.0 g for dry asphalt conditions. 3. The ABS did not engage, indicating that hydraulic brake pressure was not reaching the level required to approach wheel lock. 4. The Automatic Emergency Braking (AEB) system was “On” but did not engage. 4. The Advanced Brake Assist (ABA) activated only ~0.3 seconds before impact, too late to reduce the stopping distance. 5. No DTC (diagnostic trouble codes) were recorded at the time of the event. These EDR findings indicate that the driver executed proper emergency braking, but the brake-by-wire system did not deliver sufficient hydraulic pressure to achieve normal deceleration. This may suggest a potential electronic or hydraulic brake system defect. The vehicle remains undrivable, and we have been declined by two separate Jeep dealerships to obtain an effective inspection or repair. Given the direct connection to FMVSS 105 (Hydraulic and Electric Brake Systems) requirements for service brake performance, we respectfully request that NHTSA treat this case as an urgent safety concern.

The car started having engine issues. Car wouldn’t start. Had it towed to the dealership which replaced the engine after the dealership had it for a month. Then one week after the the engine was replaced the vehicle was having issues again. Replaced PCM

The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 65 MPH, the engine surged and RPM revved above 7,000 RPM, and the vehicle failed to accelerate as needed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond, and the transmission failed to respond. The contact stated that there were several unknown warning lights illuminated. The contact pulled over to the shoulder of the roadway and turned off and restarted the vehicle, and the vehicle returned to normal operation. The failure was intermittent. The vehicle was taken to a dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 24,000.

The car started having engine issues. Car wouldn’t start. Had it towed to the dealership which replaced the engine after the dealership had it for a month. Then one week after the the engine was replaced the vehicle was having issues again. Replaced PCM

The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 65 MPH, the engine surged and RPM revved above 7,000 RPM, and the vehicle failed to accelerate as needed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond, and the transmission failed to respond. The contact stated that there were several unknown warning lights illuminated. The contact pulled over to the shoulder of the roadway and turned off and restarted the vehicle, and the vehicle returned to normal operation. The failure was intermittent. The vehicle was taken to a dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 24,000.

I am reporting a serious safety failure in my 2025 Jeep Grand Cherokee L (1,483 miles). On XXX, the vehicle was parked with my wife and young children inside. Upon starting it, the vehicle would not shift into gear, the steering wheel locked, and the front windows stopped working. The lane departure symbol lit up during the failure, and the vehicle would not shut off through normal controls. After two hours, we shut it off by disconnecting the battery. When restarted, the check engine light and other warning lamps came on, and the vehicle began shaking and rattling. No crash occurred, but with steering locked and children in the car, I had no way to safely disable the vehicle for two hours. This could have caused loss of control if it happened while driving. No prior warning signs occurred before the incident. The vehicle has not been inspected by a dealer or repair shop, as no certified Jeep dealership exists on Lanai, Hawaii, where I reside; shipping the vehicle requires barg transport to XX or XXX. The vehicle is available for inspection on request and is currently not in use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Within weeks of purchasing my brand-new 2025 Jeep Grand Cherokee, this past Thursday when leaving for my workday the steering wheel on my vehicle became completely immovable when I attempted to leave. I started the vehicle and tried to turn the wheel, but it would not move at all. There were no warning lights or alerts. I had no ability to steer or maneuver the vehicle, and it was completely undriveable. The vehicle had to be towed from my workplace to the dealership because the steering would not turn. After diagnosis, the dealer informed me that the entire power steering rack had failed and required full replacement. A power steering rack is a critical safety component, and a failure of this magnitude on a brand-new, very low-mileage vehicle is extremely concerning. If this defect had occurred while driving, it could have led to a total loss of steering control and a serious crash. I no longer feel safe operating this vehicle. I am requesting that NHTSA record this incident as a safety-critical steering system failure and investigate whether similar power-steering or steering-rack failures may be occurring in other 2025 Jeep Grand Cherokees.

Vehicle claims it is supposed to get a combined 22 mpg. However after having it for over three months now. We have yet to get vehicle to get above 17.5 mpg. most of the time it is at 16 on average. This a 3.6 V6 engine. My former 19 Jepp grand Cherokee with a HEMI 5.7 got an average of 19-20mpg. My driving habits have not changed between both vehicles or destinations. No warning lights or messages, no symptoms other than it does smell like it is running rich at times. I have asked the dealership several times about it, and they have said there is nothing that can be done. I have been also reading where there are quite a few of these same issues that owners of these Jeeps are complaining of the same issues. from 2023-2025. maybe a software update could be done? Vehicle now has 7400 miles on it.

We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizzy/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.

Failure of the electrical system beginning on January 10,2025 which continues to get worse even after multiple visits to the dealership for warranty the dealer continues to say they cannot reproduce the problems such as automatic wipers not working, functions of the system is erratic creating distracted driving, I am sending the video link to you, the dealership and the manufacturer . this is the address for a video detailing the issues. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was driving in normal weather conditions, no rain, no hail, no snow, no inclement weather whatsoever. During daylight hours, plenty of visibility. Was driving with no other vehicles around and my windshield cracked. Nothing hit it, no spider webbing, no point of impact. It made a loud cracking sound. The crack is roughly 80% of the with of my windshield. From setting behind the driver's seat, the crack starts around the steering wheel, goes up about midway, goes over to the passenger side and then goes up towards the roof. The crack makes a large N shape. The main horizontal of the crack is about center of the windshield. Had the vehicle less than two months at the time of the cracking.

With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provided gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.

I bought my truck march 2025 in August while putting groceries in the trunk the trunk started coming down on me I took it to the dealership the hydraulic fuel was low had I been a child the trunk probably would have shut completely on them, may 2026 both batteries went out the main batteries and the auxiliary battery june 21 the fuse array box went out nothing on the door panel works the doors won’t lock the windows don’t work the trunk won’t work the seats won’t adjust and the dealership is trying to say that this box is only covered 12 months or 12000 miles

A trailer hitch was contracted as part of the vehicle purchase on December 20, 2025, and was physically installed by Southern Chrysler Dodge Jeep Ram in January 2026 as a fulfillment of that purchase contract. This installation was performed by Stellantis's own authorized dealer technicians. The vehicle has been configured and warranted for towing use since January 2026 — an explicitly marketed capability of this vehicle platform. A trip was scheduled for May 18, 2026 to tow a 12-foot rigid inflatable boat (yacht tender) weighing approximately 600 pounds on a trailer from XXX to Fawcett Boat Services in XXX — a route of approximately 150 miles traversing [XXX] in heavy traffic at approximately 70 mph. The appointment at Fawcett Boat Services is verifiable. The boat's location in [XXX] is documentable. The air suspension failure occurred on May 17, 2026 — one day before this towing trip. The trip was canceled as a direct result. Had the failure occurred on May 18, 2026 during transit on Interstate 95: —The spontaneous asymmetric rear suspension collapse — right rear corner dropping without warning at 70 mph — would have subjected the hitch coupling to vertical and lateral forces outside its design tolerance —Trailer instability, jackknifing, or physical decoupling of a 600-pound loaded trailer at 70 mph in heavy interstate traffic is mechanically foreseeable —A decoupled trailer carrying a rigid boat structure at 70 mph in heavy traffic is a lethal projectile — the foreseeable consequences include multiple vehicle collisions and loss of life Stellantis marketed this vehicle as towing-capable. Stellantis's dealer installed the hitch. Stellantis knew — through its own published Technical Service Bulletins — that the Quadra-Lift system was prone to spontaneous failure at highway speed. The convergence of a known defect, an explicitly marketed and dealer-installed towing capability, and a spontaneous highway f INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear NHTSA Office of Defects Investigation, I am filing this formal safety defect complaint regarding the complete failure of the airbag system to deploy during a serious motor vehicle collision on [XXX], involving a 2025 Jeep Grand Cherokee L Altitude (VIN: [XXX] ). This failure occurred in direct connection with a known manufacturer defect covered under NHTSA Recall #26V-328. The driver, [XXX] , sustained serious injuries that were significantly enhanced by the airbag failure. Neither the driver nor the vehicle owner, [XXX] , had any prior knowledge of this defect. We request that NHTSA open a formal investigation and take all appropriate enforcement action against Stellantis/FCA On [XXX], at approximately [XXX] PM, [XXX] was operating the 2025 Jeep Grand Cherokee L Altitude southbound on [XXX] . Conditions at the time were ideal — clear weather, dry roads, and full daylight visibility. [XXX] was traveling straight through a signalized intersection at the posted 35 MPH speed limit when his vehicle was struck by a 2024 Ford Expedition that failed to yield while making a left turn from northbound [XXX] . The result was a serious angle collision that caused disabling damage to the Jeep Grand Cherokee. The vehicle was unable to be driven and was towed from the scene by Police Impound Quality Towing [XXX] ). [XXX] was wearing his shoulder and lap belt seatbelt and was the sole occupant of the vehicle. He was transported by ambulance to Corewell Health William Beaumont University Hospital for injuries sustained in the crash. The official State of Michigan Traffic Crash Report (Southfield PD, Incident #[XXX], Crash ID [XXX]) confirms all of these facts and documents that [XXX] bore no fault for this collision. QUESTION 1: WHAT COMPONENT OR SYSTEM FAILED AND IS IT AVAILABLE FOR INSP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)