2009 Kia Sorento Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2009 Kia Sorento, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags2128.0%
- Electrical1418.7%
- Driver assistance1317.3%
- Brakes810.7%
- Powertrain (other)68.0%
- Engine45.3%
- Interior & seats34.0%
- Transmission34.0%
- Exterior lighting11.3%
- Body & structure11.3%
- Tires & wheels11.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
The contact owns a 2009 Kia Sorento. The contact stated while driving out of the driveway, the warning message "ASC-OFF" appeared on the instrument panel and the vehicle inadvertently stalled. The contact stated as she turned off the vehicle, she was able to restart the vehicle and parked in the driveway. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring and several warning lights including the ASC warning light, check engine warning light, and air bag passenger warning light were illuminated. The vehicle was taken to the dealer who informed the contact that the VIN was included in NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic). The contact stated that the recall repair was completed, however, the ASC warning light, the check engine warning light, and the passenger’s side air bag warning light remained illuminated. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 140,000.
KIA INSTALLED FOUR PASSENGER SEAT SENSOR PADS IN MY 2009 AND A NEW AIR BAG MODULE. WHILE IT WAS ALL COVERED BY WARRANTY WORK, NOW I PAID $133.54 TO HAVE IT CHECKED AGAIN, AND THEY WANT ME TO PAY AN ESTIMATE OF $2535.34 PLUS TAX TO HAVE THE NEW SENSOR INSTALLED. I TALKED TO A MANAGER FOR KIA AND THEY SAID IT WAS NOT THERE PROBLEM. IT IS A PROBLEM BETWEEN ME AND THE DEALER WHERE I BOUGHT THE CAR, IT SEEMS TO ME THAT THE DEALER REPLACED THE PARTS AS LONG AS IT WAS UNDER WARRANTY BUT THEY NEVER FIXED THE PROBLEM.( WHAT DO I DO}
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
The contact owns a 2009 Kia Sorento. The contact stated that upon starting the vehicle, the check engine, ESC, and ABS warning lights were illuminated. Upon speaking with other independent mechanics, the contact was informed that the failure was likely linked to moisture that might have entered the ABS module. Upon investigation, the contact discovered NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic); which the contact associated with the failure. The dealer was notified of the failure, and the contact was informed that the vehicle was already serviced under recall prior to owning the vehicle. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was unknown.
My check engine light is on. It has been on for over 2 or more years. Nobody knows what the codes mean. My timing chain needs to be replaced. My tires are constantly leaking. My battery has been replaced 2 times, and I still cannot start my vehicle even when I get a jump. The interior light when you open the car door, has fallen and is hanging. When I open the back door, the light does not come on so I cannot see what is in the trunk. The handles on both sides of the rear doors are broken and the doors do not open. I have not been able to get my vehicle inspected because of the check engine light and the timing chain. I took it to get inspected last April when it was due and I was told it could not be inspected because of the check engine light. This all went on when I was living in Upstate NY I am now in Suffolk County Long Island.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Currently my ESC OFF warning light is lit on my dash, and while lit my vehicle has trouble accelerating from 0 to 40 mph. The warning light goes on and off at random. I have had the accelerator pedal assembly replacement in 2015 and 2019 due to the same issue. It is NOW happening again in 2022!!!. Is this a design flaw issue? It's definitely a safety issue! How can consumers be protected from these issues?
VEHICLE WAS TRAVELING AT 65 MPH AND THE ESC LIGHT CAME ON SLOWING THE VEHICLE TO 30 MPH ON THE HIGHWAY. WE WERE ALMOST HIT FROM BEHIND. THIS IS HAPPENING 2-3 TIMES A DAY. VEHICLE HAS TO BE TURNED OFF AND RESTARTED EVERY TIME. THIS IS A LIFE THREATENING INCIDENT WAITING TO HAPPEN. TAKEN TO DEALER NO RECALL. VEHICLE WAS IN MOTION EVERY TIME THE ESC/ENGINE LIGHT CAME ON.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
The contact owns a 2009 Kia Sorento. The contact stated that upon starting the vehicle, the check engine, ESC, and ABS warning lights were illuminated. Upon speaking with other independent mechanics, the contact was informed that the failure was likely linked to moisture that might have entered the ABS module. Upon investigation, the contact discovered NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic); which the contact associated with the failure. The dealer was notified of the failure, and the contact was informed that the vehicle was already serviced under recall prior to owning the vehicle. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2009 Kia Sorento. The contact stated while her daughter was driving approximately 15 MPH, she activated the windshield wipers and the radio, and the vehicle started to stall. The contact stated that her daughter saw the TPMS, and check engine warning lights were illuminated. The contact's daughter drove the vehicle back to the residence. The contact’s husband attempted to duplicate the failure by letting the vehicle idle and then shifted to reverse (R), and the instrument cluster gauges started to function erratically. The contact shifted the vehicle to drive(D) and depressed the accelerator pedal however, the vehicle failed to respond. The contact stated he shifted to park(P) and turned off the vehicle; when the vehicle was restarted, all vehicle functionality had returned. The contact stated that the failure had occurred a year prior. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that an electrical relay needed to be replaced. The contact stated that a similar electrical relay had been previously replaced; however, the battery drained due to the defective relay. The vehicle had not been repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 185,000.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
SHORTLY AFTER BUYING SUV IN 2009 WE EXPERIENCED "QUERKY" STUFF LIKE DOORS RELOCKING, DOME LIGHT S COMING ON, BACK HATCH UNLOCKING ALL THIS HAPPENING ON THEIR OWN!! I KEPT TELLING THE DEALERSHIP AT OIL CHANGES! THEY KEPT IGNORING IT ALL! NOV 1, 2009 KIA ELECTRIC SYSTEM SERVICE BULLETIN #282603 (TS B-044) ISSUED. SEPTEMBER THE CHECK ENGINE AND ESC OFF LIGHTS STARTED COMING ON TOGETHER, SUV IMMEDIATELY DECENDS TO 15-20 MPH! YOU CAN'T GIVE IT GAS, ONLY RPMS RISE HIGH! GAS IS EATEN UP! COAST TO SIDE, SIT A FEW TO 20 MINUTES. MAYBE BOTH OR ESC OFF LIGHT(S) GO OUT AND YOU PROCEED. HAVE NOTICED A BUCK FEELING BEFORE LIGHT(S) ARE COMING ON AT TIMES. CHECK ENGINE LIGHTS MAY STAY ON FOR A WHILE OR NOT. HABITUALLY ERRATIC WHEN LIGHTS COME ON, CAN BE EVERY MILE TO SEVERAL MILES! LAST WEEK SUV WITH OUT THESE LIGHTS STARTED RUNNING REAL ROUGH AT IDLE AND DRIVING. TO THE POINT OF REVING OVER 2000 RPMS BUT ACTED LIKE BEING HELD BACK! I HAVE BEEN RELUCTANT TO DRIVE IT MUCH IN FEAR OF THE ADVANCING ISSUES AND HURTING THE POWER TRAIN! AT IDLE RANGE IS 300 ' 1,800+ RPMS, MECHANIC WITNESSED THE VARYING RPMS WHEN CODE 1611 (TIME OUT:ECM,PCM,TCM ISSUE) CAME UP ON SNAP-ON'S CODE READER. SUV HAS BABY MILES OF 29,884 NOW 30,004 TODAY. ALL SUV'S ON FORUMS ARE OVER 50,000 MILES! ~ LOW IDLE KIA CALLS FOR TPS REPLACEMENT ~ SEPTEMBER 7, 2011. MY SUV THROWS P1295/P2135/P2106 CODES LISTED IN THIS! CALLS FOR THE ECM BE REPROGRAMED USING THE GDS (GLOBAL DIAGNOSTIC SYSTEM). REF: 044 BULLETIN. DRIVING YOU CAN FEEL THE ENGINE SLOW DOWN TO ALMOST STALLING BUT CATCHES ITSELF AND KEEPS RUNNING. 1ST TIME THIS HAPPENED I WAS DOING 55MPH AND FOUND I WAS SLOWING REAL FAST WITH TRAFFIC COMING UP BEHIND ME. I NOW HAVE TO RIDE WITH 4 WAY FLASHERS TO BE SAFE! CHK ENG ON WHEN KEY IS TURNED ON AT TIMES NOW. TOWED 1X, DRIVE A MILE SIT MINUTES REPEAT'D 8X. ISSUES ARE PROGRESSING!
THE CAR WILL SOMETIMES SHIFT HARD. WHEN IT DOES THIS AND I PUT IT INTO DRIVE, THE TACH WILL GO UP AND THE ENGINE REVS, BUT THE CAR MOVES AT A SNAILS PACE. EVEN IF THE PEDAL IS TO THE FLOOR. IT IS UNSAFE TO DRIVE AT THAT POINT AS I COULD NOT SAFELY MAKE A LEFT HAND TURN TO CROSS TRAFFIC. I WOULD LIKELY GET HIT BEFORE I COULD CLEAR THE INTERSECTION. I HAVE TO SHUT THE CAR ON AND OFF A FEW TIMES REMOVING THE KEY WHILE DOING THIS TO GET THE CAR TO RUN NORMAL AGAIN. I HAVE TAKEN IT TO KIA 3 TIMES FOR THIS PROBLEM AND THEY HAVE NOT FIXED IT. THEY SAID THEY COULD NOT REPRODUCE THE PROBLEM AND I SHOULD BRING IT IN WHEN THE CAR IS ACTING UP. BUT I LIVE ABOUT 50 MILES FROM THE NEAREST KIA DEALER, HOW AM I SUPPOSED TO DRIVE A CAR THAT WON'T GO OVER 5 MPH AND IS UNSAFE TO DRIVE? WHEN I TOOK IT IN LAST WEEK I WAS BASICALLY TOLD THEY HAD NOTHING TO GO ON SINCE THEY COULDN'T PULL A CODE FROM THE CAR AND I WAS OUT OF LUCK BECAUSE WHILE HE SUSPECTED HE KNEW WHAT SYSTEM WAS CAUSING THE ISSUE THEY WERE NOT GOING TO FIX IT BECAUSE THERE WAS NO CODE. AND MY WARRANTY WILL BE UP AT THE END OF THE MONTH. I HAVE RESEARCHED KIA REVIEWS AND HAVE SEEN A FEW PEOPLE WITH THE SAME YEAR, MAKE AND MODEL HAVE THE SAME ISSUES WITH THEIR CARS, AND SOME PEOPLE INDICATED IT WAS A TRANSMISSION ISSUE. I SHARED THIS WITH THE KIA SERVICEMAN AND HE DISMISSED THE INFORMATION SAYING THAT WAS HIGHLY UNLIKELY AS KIA MAKES SUPERIOR TRANSMISSIONS. I LATER FOUND OUT THAT I EVEN HAVE A FRIEND WHO HAD THIS SAME ISSUE WITH HER KIA AND ALSO HAD TO REPLACE THE TRANSMISSION. SO IT ACTUALLY KIND OF SOUNDS LIKE A COMMON PROBLEM TO ME. AS A SIDE NOTE, IT DID THIS WHILE IN PA ON VACATION. THE KIA DEALER LOOKED AT IT THERE, THEY SAID IT WAS A SENSOR UNDER THE PEDAL AND THEY REPLACED IT. BUT IT HAS DONE IT AGAIN SINCE THEY FIXED THAT PROBLEM. THE PART THAT WAS REPLACED IS PART OF THAT SYSTEM THE SERVICEMAN WAS REFERRING TO. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
My check engine light is on. It has been on for over 2 or more years. Nobody knows what the codes mean. My timing chain needs to be replaced. My tires are constantly leaking. My battery has been replaced 2 times, and I still cannot start my vehicle even when I get a jump. The interior light when you open the car door, has fallen and is hanging. When I open the back door, the light does not come on so I cannot see what is in the trunk. The handles on both sides of the rear doors are broken and the doors do not open. I have not been able to get my vehicle inspected because of the check engine light and the timing chain. I took it to get inspected last April when it was due and I was told it could not be inspected because of the check engine light. This all went on when I was living in Upstate NY I am now in Suffolk County Long Island.
The contact owns a 2009 Kia Sorento. The contact stated while driving out of the driveway, the warning message "ASC-OFF" appeared on the instrument panel and the vehicle inadvertently stalled. The contact stated as she turned off the vehicle, she was able to restart the vehicle and parked in the driveway. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring and several warning lights including the ASC warning light, check engine warning light, and air bag passenger warning light were illuminated. The vehicle was taken to the dealer who informed the contact that the VIN was included in NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic). The contact stated that the recall repair was completed, however, the ASC warning light, the check engine warning light, and the passenger’s side air bag warning light remained illuminated. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 140,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
KIA INSTALLED FOUR PASSENGER SEAT SENSOR PADS IN MY 2009 AND A NEW AIR BAG MODULE. WHILE IT WAS ALL COVERED BY WARRANTY WORK, NOW I PAID $133.54 TO HAVE IT CHECKED AGAIN, AND THEY WANT ME TO PAY AN ESTIMATE OF $2535.34 PLUS TAX TO HAVE THE NEW SENSOR INSTALLED. I TALKED TO A MANAGER FOR KIA AND THEY SAID IT WAS NOT THERE PROBLEM. IT IS A PROBLEM BETWEEN ME AND THE DEALER WHERE I BOUGHT THE CAR, IT SEEMS TO ME THAT THE DEALER REPLACED THE PARTS AS LONG AS IT WAS UNDER WARRANTY BUT THEY NEVER FIXED THE PROBLEM.( WHAT DO I DO}
MY 2009 KIA SORENTO (87810 MILES) HAS HAD ELECTRICAL PROBLEMS SINCE 2014. IN SEPT 2014, WHILE WARRANTY WAS VOID DUE TO OVER 60, 000 MILES) I HAD TROUBLE WITH THE DASHBOARD ILLUMINATION LIGHTS WHEN THE HEADLIGHTS WERE TURNED ON. $1,000+ DOLLARS LATER, DIMMER SWITCH, INSTRUMENT CLUSTER, AND RHEOSTAT CIRCUIT WERE REPAIRED. IN DECEMBER 2015, STARTED TO HAPPEN AGAIN BUT NOW THE AIR BAG LIGHT CAME ON AND WON'T GO OFF. TOOK IN JANUARY, AND $275 MORE, REPLACED DIMMER SWITCH AGAIN AND CLEANED THE CONNECTION TO AIR BAG SENSOR. THREE DAYS LATER, THE AIR BAG LIGHT IS ON AGAIN. FURTHER INSPECTION AND IT IS DETERMINED THE THE "OCS" SENSOR NEEDS TO BE REPLACED TO THE TUNE OF $1900 FOR PARTS AND $200 FOR LABOR.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
2009 KIA SORENTO WITH TRANSMISSION/DRIVELINE ISSUES. DEALERSHIP HAS HAD NUMEROUS ATTEMPTS TO CORRECT AND STATES "NORMAL FOR THIS VEHICLE." VEHICLE CLUNKS, POPS, JOLTS, AND JERKS WHEN IN OPERATION REGARDLESS OF TIME OF DAY, TEMP, ETC. STARTED IN MAY 2010 AND CONTINUES PRESENTLY WHICH IS JUNE 2011. *TR
I HAVE 2 COMPLAINTS. 1) I HAVE COMPLAINED ABOUT THE FRONT PASSENGER AIR BAG NOT COMING ON WHEN AN ADULT IS SEATED IN IT. I HAVE TAKEN IT TO 2 DIFFERENT KIA SHOPS 5 TIMES SINCE 1200 MILES AND WAS TOLD IT IS OPERATING NORMAL. NORMAL IS WHEN AN ADULT SITS IN IT, NOT WHEN YOU PLACE A PURSE ON THE SEAT OR WHENEVER IT DECIDES TO WORK. I AM FOLLOWING THE MANUAL AND STILL NO SATISFACTION WITH REPAIR. 2) AT 1200 MILES I ALSO COMPLAINED THAT THE CAR WOULD BUCK, STICK IN 3RD GEAR, AND NOT SHIFT TILL IT RED LINES. THIS DOES NOT HAPPEN ALL THE TIME AND I WAS TOLD BY KIA THAT UNLESS THE "CHECK ENGINE" LIGHT COMES ON THEY CAN NOT FIND THE PROBLEM. EVEN AFTER THE #1 REPAIR TECH IN THE WORLD FOR KIA EXPERIENCED THE NOT SHIFTING TILL IT RED LINES FOR HIMSELF. I WAS TOLD THE ONLY THING THEY COULD DO IS REPROGRAM THE COMPUTER. THEY HAVE REPROGRAMMED IT 4 TIMES THE PROBLEM IS STILL THERE. I HAVE 22 REPAIR INVOICES FOR THIS CAR SINCE I PURCHASED IT. I AM FIGHTING ON A DAILY BASIS WITH KIA TO REPAIR THIS CAR. IT IS A SHAME TO SAY BUT I FEEL SOMEONE IS GOING TO GET HURT OR WORST KILLED BEFORE KIA FIXES THESE ISSUES! *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
My check engine light is on. It has been on for over 2 or more years. Nobody knows what the codes mean. My timing chain needs to be replaced. My tires are constantly leaking. My battery has been replaced 2 times, and I still cannot start my vehicle even when I get a jump. The interior light when you open the car door, has fallen and is hanging. When I open the back door, the light does not come on so I cannot see what is in the trunk. The handles on both sides of the rear doors are broken and the doors do not open. I have not been able to get my vehicle inspected because of the check engine light and the timing chain. I took it to get inspected last April when it was due and I was told it could not be inspected because of the check engine light. This all went on when I was living in Upstate NY I am now in Suffolk County Long Island.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
2011 KIA SORENTO, CHROME BEZEL ON INSTRUMENT PANEL REFLECTS SUN LIGHT AND STREET LIGHTS INTENSE ENOUGH TO CAUSE TEMP BLINDING FLASH. CONTACT KIA VEHICLE IS NEW AND NO OTHER COMPLAINTS HAVE BEEN FILED. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
DRIVING ON NYS THRUWAY AT 65 MPH. SIDEWALL BLEW OUT. NO PUNCTURES, GOOD TREAD AND PRESSURE. MY 3 YEAR ODL SON WAS IN THE CAR. REPLACED WITH FULL SIZE SPARE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .