2020 Kia Sportage Problems

NHTSA Complaint Description — Kia Sportage Engine Stall While driving my 2020 Kia Sportage in mid‑June 2026 on I‑45 in Houston, TX, the vehicle suddenly stalled while I was driving, with no warning lights, messages, or symptoms beforehand. This created a dangerous situation because I was in active highway traffic and had to pull over immediately. My oil change was due on 06/02/2026, but even between 06/15–06/20, the vehicle should still have had oil. A car does not lose all oil in two weeks under normal conditions. The sudden stall and lack of oil indicate a mechanical defect, not a maintenance issue. I received a Kia notice around December 2025 or early January 2026 stating that my vehicle’s year and model could be eligible for an engine defect inspection. The letter explained that even if my VIN does not show up in their system, the model/year is still included. My vehicle is showing the same symptoms described in the defect notice, including unexpected stalling and oil loss. The problem has not yet been inspected or confirmed by the dealer, but the incident clearly shows a serious safety risk. My vehicle is available for inspection upon request.

I bought vehicle used from a Honda dealership at 51,000 miles. At 55,000 my engine broke, mechanics found metal fragments in my engine. The Honda dealer nor Kia were willing to do nothing. So I had purchase new engine at 12,000.

Odometer Fraud. The contact purchased a 2020 Kia Sportage. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of the purchase, the mileage was 25,881, and while trying to trade the vehicle with another dealer, it was discovered through the Carfax report that the odometer was rolled back 4,000 miles at the time of the sale. The corrected mileage was 29,881.

Odometer Fraud. The contact purchased a 2020 Kia Sportage. The contact discovered a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 70,000. It was later discovered that the mileage on the Title was 107,000 while having a routine oil change. The service records indicated that the mileage had been altered.

I was driving my 2020 Kia Sportage recently and experienced a safety issue 3 times within 30 minutes. I was driving on a highway (Pennsylvania Turnpike/I-76) at night. Prior to the issue occurring, I drove through an area where snow was falling, there was fresh salt on the road, and I had been behind salt trucks briefly at different times. While driving through the snow and with exposure to the salt, my car notified me that the forward Collision Detection system could not operate because the sensors were blocked. Some time later in the drive, after that notification had turned off and remained off for a bit of time, I engaged my cruise control which uses the forward Collision Detection system. At 3 different times, I either approached a barrier (which run a large portion of I-76 to separate the east and west bound lanes) or a vehicle (I believe it was a semi truck) in the lane next to me while entering a curve. While entering the curve, the sensor saw these items and falsely detected a vehicle in front of me, and responded by rapidly slowing my vehicle. Two times the vehicle speed dropped about 20 mph within 30 seconds. On each occasion, I was fortunate that there was no vehicle close behind me that likely would have rear-ended me.

Vehicle has excessive wandering, that is intermittent, during traffic, surrounding traffic on freeways and on slight wind and rain. The vehicle exhibits behavior that is very very unstable.. I’ve had the vehicle for about three years and it’s been doing this for about two years now intermittently I recently took it into the Kia dealership in Stocton to have it looked at nothing was determined other than the state of the problem.

On [XXX], I had a scheduled repair appointment for my 2020 Kia Sportage, which is experiencing swaying and instability, and unable to keep the vehicle straight at highway speeds in the front end, and ABS/brake issue on the driver-side front wheel. During the service appointment, my service advisor, informed me that a metal undershield was not secure and recommended its removal due to not being vital to the safety, which I agreed to. However, the main concerns of swaying and brake issues remained unresolved. the master mechanic, test-drove the vehicle but was unable to reproduce the issue. I was told that a possible cause could be a messed-up air gap or a toe ring starting to split. That it would be $500 if that’s not the issue. I need to mention I have a warranty. I scheduled another service appointment for January 16th, 2026, hoping for a resolution. However, the service advisor, informed me that the technician was unable to find any issues with the vehicle after a test drive. I questioned the findings, pointing out that the mileage in and out was only 3 miles, making it impossible to properly diagnose the issue at highway speeds and was told it was taken down [XXX] which is not doable in 3 miles. Given the circumstances, I am concerned about the trustworthiness of the diagnostics and repairs performed on my vehicle, including the recall. I have audio and video evidence to support my claims. I would appreciate answers to the following questions: 1. How are complimentary car washes handled? 2. How was my vehicle driven on [XXX] to diagnose the swaying and inability to keep the vehicle straight in 3 miles or zero miles? 3. Why was I advised that I would be charged $500 for a new axle if that was not the issue when I brought the vehicle in for diagnostic testing? 4. How is my vehicle being diagnosed at highway speeds with no mileage or 3 miles added to the odometer? 5. How vital is the removed metal heat shield to the safety of the car? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

Car rolled down the hill despite being on Park with Parking breaks engaged

clear coat peeling inspected by dealer

Top clear coat started peeling on handles, mirrors and above the trunk.

On [XXX], I had a scheduled repair appointment for my 2020 Kia Sportage, which is experiencing swaying and instability, and unable to keep the vehicle straight at highway speeds in the front end, and ABS/brake issue on the driver-side front wheel. During the service appointment, my service advisor, informed me that a metal undershield was not secure and recommended its removal due to not being vital to the safety, which I agreed to. However, the main concerns of swaying and brake issues remained unresolved. the master mechanic, test-drove the vehicle but was unable to reproduce the issue. I was told that a possible cause could be a messed-up air gap or a toe ring starting to split. That it would be $500 if that’s not the issue. I need to mention I have a warranty. I scheduled another service appointment for January 16th, 2026, hoping for a resolution. However, the service advisor, informed me that the technician was unable to find any issues with the vehicle after a test drive. I questioned the findings, pointing out that the mileage in and out was only 3 miles, making it impossible to properly diagnose the issue at highway speeds and was told it was taken down [XXX] which is not doable in 3 miles. Given the circumstances, I am concerned about the trustworthiness of the diagnostics and repairs performed on my vehicle, including the recall. I have audio and video evidence to support my claims. I would appreciate answers to the following questions: 1. How are complimentary car washes handled? 2. How was my vehicle driven on [XXX] to diagnose the swaying and inability to keep the vehicle straight in 3 miles or zero miles? 3. Why was I advised that I would be charged $500 for a new axle if that was not the issue when I brought the vehicle in for diagnostic testing? 4. How is my vehicle being diagnosed at highway speeds with no mileage or 3 miles added to the odometer? 5. How vital is the removed metal heat shield to the safety of the car? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

Vehicle has excessive wandering, that is intermittent, during traffic, surrounding traffic on freeways and on slight wind and rain. The vehicle exhibits behavior that is very very unstable.. I’ve had the vehicle for about three years and it’s been doing this for about two years now intermittently I recently took it into the Kia dealership in Stocton to have it looked at nothing was determined other than the state of the problem.

While driving, the vehicle suddenly lost power and stalled. I was able to safely pull to the side of the road. The engine would not restart. Upon inspection, the engine was found to be completely out of oil despite being maintained according to recommended oil change intervals and not being overdue for service. There were no visible oil leaks under the vehicle and no prior low oil warning light or oil pressure warning light was observed before the failure. The vehicle had previously been serviced by a Kia dealership for turbocharger-related concerns, including turbocharger boost control and wastegate actuator issues. The dealership later diagnosed the vehicle with a burnt valve in cylinder #1 and recommended complete engine replacement. I am concerned because this vehicle experienced excessive oil consumption without sufficient warning to prevent engine failure. The vehicle stalled while being driven, creating a potential safety hazard due to sudden loss of power in traffic. The vehicle is available for inspection. The failure has been confirmed by a Kia dealership service department.

Vehicle: 2020 Kia Sportage Issue: Excessive Oil Consumption — TSB #TSB_ENG222 I am reporting a recurring issue involving excessive engine oil consumption in my 2020 Kia Sportage. The engine is consuming oil at an abnormal rate between scheduled oil changes, requiring me to add approximately 2.5 quarts of oil every month to maintain safe operating levels. This issue first began approximately 6 months ago and has been ongoing since. The affected component is the engine system, specifically related to abnormal oil consumption. The vehicle is available for inspection upon request. This issue poses a serious safety risk to me and my children. If the oil level drops too low, it can lead to sudden engine failure, loss of power while driving, or engine seizure. This creates a dangerous situation, especially when driving at highway speeds or in traffic, increasing the risk of an accident. The problem has been consistent and reproducible. It has been confirmed by an independent service center, which verified that the vehicle is consuming oil excessively beyond normal operating standards. I have brought attention to this issue through service evaluations, but no permanent repair has been provided to resolve the root cause. Prior to the issue, there were no clear warning signs. In some instances, the oil warning light only illuminates after oil levels have already dropped to a critically low level, limiting my ability to prevent potential engine damage or failure. This ongoing defect raises serious concerns about the safety, reliability, and longevity of the vehicle.

Car rolled down the hill despite being on Park with Parking breaks engaged

As I was driving down the road,I started to see steam/smoke coming out of the enginge. I went to pull over and lost my brakes. I ended up tapping the car in front me. My car started to fill with smoke and then engulfed in flames. By looking at the pics, it appears the fire started on the driver's side. The car is a total loss.

The contact owns a 2020 Kia Sportage. The contact stated while driving 65 MPH, the contact heard a loud popping sound, and the sunroof glass shattered. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 54,000.

The contact owns a 2020 Kia Sportage. The contact stated that after parking the vehicle, it was discovered that a crack had developed on the front windshield. The contact stated that no rock or object had impacted the windshield to cause the crack. The contact stated that the crack started at the lower section of the windshield and extended up approximately 6-inches. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 30,000.

We only have 58,000 on our car . We had extremely low oil and light never came on it blinked randomly. We still had 2,000 miles left before oil change was due . Car was almost bone dry if we did not check we would have been in big trouble.We were told these cars are known to burn oil and we should come in every 3/4 weeks depending on how much we drive to have oil added . This is ridiculous! If this place is right about burning oil that should be recalled and fixed and covered . If this is the case, and not honored repair we will never get a Kia ever again . I am reaching out to others as this is clearly a big issue ,not being addressed by anyone:(

The contact owns a 2020 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed at night, she became aware that the headlamps failed to provide adequate illumination, severely compromising vehicle safety while driving at night. The vehicle was taken to the dealer, who determined that the headlamps were within vehicle safety compliance. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 6,000.

My car has the same issues as the Kia Soul and Kia Sorento. Kia has issued recalls for certain Soul and Sorento models due to various issues. A significant recall involves the 2020-2021 Soul and 2021 Seltos with 2.0L Nu MPI engines, where the piston oil rings may not have been properly heat-treated, potentially leading to engine damage and even fires. Additionally, some 2021-2022 Sorento and 2021-2023 K5 models have been recalled due to a potential loss of drive power caused by a faulty transmission oil pump. I purchased my car within the same time frame between 2020 - 2021 as well. Many mechanics have also told me the fast oil burn issue has been happening to a lot of Kia Sportages as well. I have also been told by Kia dealership they have stopped selling my particular model for a while now as well. My engine is having issues, and the air in my car is also not working as well. Please help assist in this concern of mine and the issue that is very relevent and related to the Kia Soul and Kia Sorento. Thank you!

A vehicle failed to the right of way to me and resulted in a front end collision. Upon collision the airbags deployed and immediately began smoking. I thought my car was about to catch fire and smelt as if was going to. The airbags heat alone resulted in the entire arm of my jacket to completely melt and I now have a permanent scar on my left wrist from where I was burned.

While driving, the vehicle suddenly lost power and stalled. I was able to safely pull to the side of the road. The engine would not restart. Upon inspection, the engine was found to be completely out of oil despite being maintained according to recommended oil change intervals and not being overdue for service. There were no visible oil leaks under the vehicle and no prior low oil warning light or oil pressure warning light was observed before the failure. The vehicle had previously been serviced by a Kia dealership for turbocharger-related concerns, including turbocharger boost control and wastegate actuator issues. The dealership later diagnosed the vehicle with a burnt valve in cylinder #1 and recommended complete engine replacement. I am concerned because this vehicle experienced excessive oil consumption without sufficient warning to prevent engine failure. The vehicle stalled while being driven, creating a potential safety hazard due to sudden loss of power in traffic. The vehicle is available for inspection. The failure has been confirmed by a Kia dealership service department.

The contact owns a 2020 Kia Sportage. The contact stated while driving 50 MPH, the vehicle stalled and would not accelerate as needed. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed; however, no cause for the failure was found. The manufacturer was not contacted. The failure mileage was 19,019.

On [XXX], I had a scheduled repair appointment for my 2020 Kia Sportage, which is experiencing swaying and instability, and unable to keep the vehicle straight at highway speeds in the front end, and ABS/brake issue on the driver-side front wheel. During the service appointment, my service advisor, informed me that a metal undershield was not secure and recommended its removal due to not being vital to the safety, which I agreed to. However, the main concerns of swaying and brake issues remained unresolved. the master mechanic, test-drove the vehicle but was unable to reproduce the issue. I was told that a possible cause could be a messed-up air gap or a toe ring starting to split. That it would be $500 if that’s not the issue. I need to mention I have a warranty. I scheduled another service appointment for January 16th, 2026, hoping for a resolution. However, the service advisor, informed me that the technician was unable to find any issues with the vehicle after a test drive. I questioned the findings, pointing out that the mileage in and out was only 3 miles, making it impossible to properly diagnose the issue at highway speeds and was told it was taken down [XXX] which is not doable in 3 miles. Given the circumstances, I am concerned about the trustworthiness of the diagnostics and repairs performed on my vehicle, including the recall. I have audio and video evidence to support my claims. I would appreciate answers to the following questions: 1. How are complimentary car washes handled? 2. How was my vehicle driven on [XXX] to diagnose the swaying and inability to keep the vehicle straight in 3 miles or zero miles? 3. Why was I advised that I would be charged $500 for a new axle if that was not the issue when I brought the vehicle in for diagnostic testing? 4. How is my vehicle being diagnosed at highway speeds with no mileage or 3 miles added to the odometer? 5. How vital is the removed metal heat shield to the safety of the car? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

COMPONENTS FAILED & EVIDENCE: 4 dry-rotted Kumho Crugen Premium tires, size 225/60R17, DOT 272A YANH 1319. Replaced due to hazard. High-definition photo proof of the severe dry rot defects, deep tread cracking, and the 2019 date stamps discovered upon removal is fully preserved and available.SAFETY RISK & CONCEALMENT: Operating on 7-year-old structurally compromised rubber posed a severe blowout liability on the highway. At delivery, 3 of the 4 tires were mounted inside-out. This reversed mounting placed the worst dry rot cracking and the 4-digit date code (1319, meaning March 2019 manufacture) on the inner undercarriage, actively obscuring a critical safety defect and the expiration date from a standard consumer visual inspection.NEGLIGENT INSPECTION HISTORY: The dealer had physical possession of this vehicle twice: first for pre-sale certification, and second for post-sale service. Prior to the second release, the consumer explicitly texted instructions to ensure the vehicle was completely safe with no issues. The service bay subsequently texted back confirming they performed a "once over" and verified "no issues." The dealer twice failed its duty of care, ignored a critical hazard, and falsely certified road-readiness. Corporate legal has been notified and is stonewalling.DISCOVERY & SEVERE SYMPTOMS: Failure was discovered only after a nail punctured the rear passenger tire, prompting a close inspection of all four wheels. Two weeks prior, all 4 tires simultaneously dropped to half-capacity air pressure. This simultaneous deflation indicates the extensive dry rot completely compromised the rubber compound's structural integrity and ability to hold air pressure, creating a progressive failure condition. ALL 4 TIRES WERE SEVERELY DRYROT.