The contact owns a 2018 KZ Durango N/A RV. The contact stated that while the RV was parked, the awning was independently enabled. The contact removed the awning control unit and noticed that the awning control unit was filled with water. The vehicle was taken to the dealer. The contact was provided with a new awning control unit. The contact replaced the awning control unit; however, the failure reoccurred. The contact stated that the new awning control unit was filled with water. The dealer was contacted and made aware of the failure. The contact referenced NHTSA Campaign Number: 18V242000 (Equipment). The dealer informed the contact that water damage was not covered under warranty. The contact stated that whenever it rained, the awning control unit had to be drained of water. The contact referenced NHTSA Campaign Number: 18V242000 (Equipment); however, the dealer informed the contact that the warranty did not cover water leaking into the control unit. The manufacturer was made aware of the failure, and a case was filed.
- NHTSA ID
- 11724897
- Incident
- Nov 13, 2024