2020 Land Rover Range Rover Sport Problems

I am submitting this complaint regarding our Range Rover Sport HSE P400 due to ongoing mechanical issues and the unacceptable service experience we have encountered with Land Rover. We have brought our vehicle to the dealership approximately six times for the same recurring issue. The vehicle repeatedly displays battery warning lights, experiences starting issues, and ultimately will not start. Despite multiple visits and attempts to resolve the problem, Land Rover has yet to identify and permanently correct the underlying issue. Throughout these visits, we have been given different explanations and advised to pay for or address different repairs, including: Replacing the battery. Repairing a leaking pipe. Being informed that oil particles were found and that the oil filter had not been changed. Most recently, being told that the starter may be the cause of the problem. We have continued to cooperate with the dealership, follow its recommendations, and bring the vehicle back whenever the same issue occurs. However, after six visits, we are still dealing with the same problem. It is extremely concerning that a vehicle requiring repeated service for the same symptoms has not received a definitive diagnosis or a lasting repair. What makes this situation even more frustrating is the dealership's refusal to provide us with a courtesy vehicle. We were told that because we did not originally purchase the vehicle from their dealership, and because we have supposedly exhausted the available discounts, we would need to arrange and pay for our own rental vehicle. We find this reasoning unacceptable. We are bringing a Land Rover vehicle to an authorized Land Rover dealership for repairs, not requesting a personal favor. The fact that we purchased the vehicle elsewhere should not determine whether we receive reasonable assistance while our vehicle is repeatedly being serviced for unresolved mechanical problems. Furthermore, we should not be financially penalized or lef

My vehicle started showing a battery high voltage error light and was coming on and off at random times while driving. I reported this to the JLR dealership and they scheduled an appointment to have it serviced. Even though the vehicle was showing signs of battery issues which was an active known recall, they never checked it or mentioned it. They advised that I needed a main battery which cost me almost $1,000. As soon as I cranked the vehicle to leave, the light came on again. I went back inside to advise that it wasn’t the main battery because the light is still on. They advised that their loaner fleet was low and said it was safe to drive. They were going to schedule a second service the following week. I emailed them the next morning to advise that I was traveling for work at the end of the week and did not feel safe driving that vehicle. They called me right after to advise that I should not worry, it was probably the BMS reset and it was in fact safe to drive. I left that Sunday headed out of town. One and half hours into the drive the car first threw an electrical fault detection warning. I was driving over 70 mph on a major highway in heavy traffic. Shortly after several other lights came on one after the other. electrical then ABS ,traction , etc. The vehicle then completely lost power and by the grace of god I was able to limp over to a shoulder of the highway in a curve. I had no lights or power to the vehicle. I immediately called [XXX] to assist before I was run over by another vehicle. They had to standby with lights for over an hour waiting for a tow truck. The service center is now telling me that corporate refuses to fix the recall for the DCDC converter and that the problem is the second battery. They will not fix the recall even though they have the microchip to fix it per the service department but they are saving them for the cars that actually breakdown! They are now asking me to pay an additional 3000 to replace the swing battery. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT

The contact owns a 2020 Land Rover Range Rover Sport Hybrid. The contact stated that while starting the vehicle, the message “Add Coolant” was displayed. After adding coolant to the coolant reservoir, the message remained illuminated. The vehicle was taken to a service center, where it was diagnosed and determined that coolant was leaking from the pipes and elbows. The contact was informed that the engine needed to be repaired. The mechanic associated the failure with NHTSA Campaign Number: 23V221000 (Engine and Engine Cooling). The manufacturer was made aware of the failure by telephone and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

The contact owns a 2020 Land Rover Range Rover Sport. The contact stated that within a week of purchasing the vehicle new, there was an abnormally strong odor coming from the vehicle. The dealer picked up the vehicle and performed an engine cleaning; however, the failure recurred within days. The contact stated that the low coolant warning light was frequently illuminated. The vehicle was taken to the dealer, where the contact was informed that no issue was found. The contact stated that the failure persisted. The vehicle was taken to the dealer, where coolant was added to the vehicle, and the contact had frequently added coolant to the vehicle as needed. The vehicle was taken back to the dealer, where several coolant leaks were found. The vehicle was repaired; however, the failure persisted. The vehicle was taken to Land Rover Charlotte (6710 E Independence Blvd, Charlotte, NC 28212), where it was diagnosed that the inner coolant had leaked into the engine, and there were metal shavings found in the oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the vehicle was diagnosed after the warranty had expired. The contact related the failure to NHTSA Campaign Number: 23V044000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure and previously offered several vouchers for the repairs. The failure mileage was unknown.

The braking system keeps repeatedly failing. I have numerous times been driving when the braking system locks, leaving the car uncapable of securing a safe stop at any given moment. In 2024, the vehicle was serviced at Landrover Englewood, NJ where I paid for repairs. The same problem yet again emerged causing the risk of potential accident on September 1, 2026 while driving on the local city roadways. The following dashboard error messages came on my screen: "Hill Descent Control not available", "OK to drive with caution Stability control not available," and there was a third (?) message that I did not capture in time. These signs have intermittently popped up on my dash over the past few years and when brought to Mt. Kisco (seller) dealerships attention, was told by the service manager at the time that this was not an issue to be concerned with. The vehicle is currently in the landrover Edison NJ shop again due to the SAME BRAKE FAILURE/ISSUE I EXPERIENCED IN 2024, but yes, is available for inspection upon request. I launched an email back in 2024 (copy is available at your request) regarding this same issue to the landrover dealer and attorney generals office highlighting the safety risk, as I was traveling on the turnpike (the most concerning, heart dropping, life threatening experience) amongst other public roadways when I experienced this life threatening safety concern. I had to think immediately and shift the vehicle into park mode while driving because the vehicles brakes locked and failed to stop the vehicle. The vehicle was eventually fully inspected by the Mt. Kisco landrover service center and returned back to me, deemed safe in 2024. No other inspections from any other parties, to my knowledge, have been made.

48V DCDC converter failed leaving car with no power or option to move safety to the side of the road. Part currently backordered due to a high amount of failures.

The contact owns a 2020 Land Rover Range Rover Sport. The contact stated that the vehicle was taken to the dealer for routine maintenance. During an inspection, the technician discovered that the fuel tank cover protectors were rusted and the fuel tank was visible. The dealer confirmed that the covers needed to be replaced. The failure mileage was 87,000.

Carbon fiber hood peeling. This is a safety hazard while driving. This is a common problem among this car. Referenced: LTB01211NAS3 TECHNICAL BULLETIN This was inspected by the manufacturer and they refuse to fix the issue

My 2020 Range Rover Sport suffered a critical Red Suspension Failure causing the vehicle to rock uncontrollably while driving, forcing me to tow it.

Due to the poor underbody shielding on these vehicles, the entire hydraulic system (lines, fitting, pumps, etc) of the Active Cornering Enhancement (ACE) system had severely corroded and must be replaced. If this system fails, you lose your air suspension and makes the car unsafe in turning while driving causing you to lose control over your vehicle. My independent service center quote is for $10,000 (which is cheaper than Land Rover ~$15k). There is an active "suspension sensor failure" that does activate in the car, but this can be bypassed by the driver potentially causing more harm while driving. This issue is consistently the #1 or #2 issues with these Range Rover Sports and other Land Rover vehicles. There is no active recall for this major design flaw and there should be.

The DC/DC converter went out. While driving [XXX], all the warning lights came on, no abs, no front collision warning and all other safety warnings lights flashed. Immediately after the lights came on vehicle completely shut down while driving leaving me stranded in the street in Greenwood, AR. I had my vehicle towed to the dealership. Land Rover was already aware of the DC/DC converter issue but told me it was the battery which I paid to have replaced. I drove my vehicle home from the dealership. After arriving home my vehicle would not lock. I contacted the dealership and was advised to bring it back in when they had an appt in 3 weeks. I could not drive my vehicle due to not being able to lock it. While driving the vehicle to the dealership to get repaired because it would not lock, my vehicle shut down this time leaving me stuck in a blind spot on a rural highway (55mph speed limit) with no where to pull over due to deep drainage ditches on the shoulder. For two hours I had to wave at vehicles letting them know there was a dangerous hazard in the road (my vehicle) while waiting for the tow truck. My vehicle was again towed to the dealership, 126 miles away. It was at this time I was advised by the service advisor later confirmed by the General Manager, Land Rover had an ongoing problem with the DC/DC converters. My vehicle has been at the dealership since February 9, 2025 because they do not have the DC/DC converter available. The dealership does not provide loaner vehicles. I have since researched the internet and found numerous articles and other complaints regarding the DC/DC converters going out in Land Rover vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle Safety and Functionality Concerns: 1.Steering Issues: Steering remains uncentered and unresponsive despite new tires and alignment at the dealership. Excessive steering margin, particularly dangerous in rainy conditions, leading to steering errors. 2.As the new generation Range Rover Sport in 2020, it has dual exhaust pipes, but only one side works. The dealer just said it was normal, but it is visually estimated that it will cause serious environmental pollution. 3.Lane Keeping Assistance Malfunction: The feature is almost non-functional, failing to keep the vehicle in its lane even under clear weather and road conditions. 4.Self-Closing Door Hazard: Doors lack anti-pinch sensors, causing multiple finger injuries to family members, including a severe incident where a finger was pinched off. This poses a severe safety risk, especially for children.

A safety alert keeps coming up when I attempt to break. Have had multiple services done with ongoing issues with inter cooler parts unheard lines and supercharger so much plastic under the hood investigate and help the consumer it’s a ongoing struggle for customers

The contact owned a 2020 Land Rover Range Rover Sport. The contact stated that while driving at approximately 30-35 MPH, another vehicle that was driving at high speeds in the opposite direction had lost control and crashed into her driver's side front and rear doors. The other vehicle then crashed into another vehicle. It resulted in a three-vehicle collision. The air bags deployed and the contact suffered a chemical burn on her left arm from the side air bag deployment. There was smoke that filled the cabin of the vehicle. The contact was unable to unlock the doors while the master door lock button was pushed. EMS and the fire department arrived on the scene and were able to rescue the contact after opening the passenger's side front door. A police report was filed. The contact was transported by ambulance to the hospital and sustained second-degree burns to her left arm and bruising on the right hip and the left shoulder. However, there were no bones fractured. She later suffered from nausea, pain from head to toe, and delayed memory. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

My vehicle started showing a battery high voltage error light and was coming on and off at random times while driving. I reported this to the JLR dealership and they scheduled an appointment to have it serviced. Even though the vehicle was showing signs of battery issues which was an active known recall, they never checked it or mentioned it. They advised that I needed a main battery which cost me almost $1,000. As soon as I cranked the vehicle to leave, the light came on again. I went back inside to advise that it wasn’t the main battery because the light is still on. They advised that their loaner fleet was low and said it was safe to drive. They were going to schedule a second service the following week. I emailed them the next morning to advise that I was traveling for work at the end of the week and did not feel safe driving that vehicle. They called me right after to advise that I should not worry, it was probably the BMS reset and it was in fact safe to drive. I left that Sunday headed out of town. One and half hours into the drive the car first threw an electrical fault detection warning. I was driving over 70 mph on a major highway in heavy traffic. Shortly after several other lights came on one after the other. electrical then ABS ,traction , etc. The vehicle then completely lost power and by the grace of god I was able to limp over to a shoulder of the highway in a curve. I had no lights or power to the vehicle. I immediately called [XXX] to assist before I was run over by another vehicle. They had to standby with lights for over an hour waiting for a tow truck. The service center is now telling me that corporate refuses to fix the recall for the DCDC converter and that the problem is the second battery. They will not fix the recall even though they have the microchip to fix it per the service department but they are saving them for the cars that actually breakdown! They are now asking me to pay an additional 3000 to replace the swing battery. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT

fuel supply line from fuel tank at the engine is leaking on top of the valve cover causing a fire hazzard. The part is not available from the dealership as they said it is on national backorder this line is not damaged in any way and should not be leaking. This needs to be a recall and not the responibility of the customer. The part number from the dealer is LR140080

48V DCDC converter failed leaving car with no power or option to move safety to the side of the road. Part currently backordered due to a high amount of failures.

Faulty code P0A7B and P0A1F for the Battery Energy Control Module BECM was diagnosed. Check engine light appeared and then car shut off at a light when attempting to press accelerator. Was told by dealer the part needed replacement instead of just a software update. A recall was shown in general for my year and type but not specifically for my vehicle. My vehicle should be included with this recall to replace the component.

TL* THE CONTACT LEASED A 2020 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED THAT THERE WERE LINES ON THE WINDSHIELD THAT DISTORTED THE VIEW FROM THE WINDSHIELD. THE CONTACT STATED THAT THE WINDSHIELD HAD SHIMMERING EFFECTS. THE CONTACT ALSO STATED THAT WHEN THE SUN REFLECTS ON THE WINDSHIELD AT A CERTAIN ANGLE IT CAUSED A WAVE OF RAINBOW. THE CONTACT WAS CONCERNED FOR HER AND HER DAUGHTER'S HER SAFETY. THE VEHICLE WAS TAKEN TO LAND ROVER MARLBORO (480 U.S. 9, ENGLISHTOWN, NJ 07726) TO BE INSPECTED. THE CONTACT WAS ADVISED TO WEAR SUNGLASSES WHILE DRIVING THE VEHICLE. THE CONTACT STATED THAT THE FAILURE MOST EVIDENT AT NIGHT WITH OTHER VEHICLES HEADLIGHTS COMING TOWARDS THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT WAS TO TAKE THE VEHICLE TO ANOTHER DEALER. THE CONTACT ALSO MENTION THAT THE BACK OVER PREVENTION CAMERA FAILED TO OPERATE AS DESIGNED WHILE RAINING. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.

I HAVE HAD OVER 8 INSTANCES WITH EITHER THE LOWER SCREEN, UPPER SCREEN OR BOTH SCREENS COMPLETELY BLACKING OUT AND BEING INOPERABLE. LANDROVER HAS HAD 4 ATTEMPTS TO FIX IT UNSUCCESSFULLY WITH LANDROVER CORPORATE INVOLVED. IN ADDITION, THE SIDE VIEW MIRRORS DIP DOWN IN REVERSE AND DID NOT CORRECTLY RESET THEIR POSITION ONCE IN DRIVE SO I HAD ZERO VISIBILITY IN DRIVE IN EITHER SIDE VIEW MIRRORS. THE SCREEN ISSUES HAS OCCURRED ON CITY STREETS AND ON THE HIGHWAY. THE SIDE VIEW MIRRORS OCCURRED ON CITY STREETS. IN ADDITION I LOSE ALL CONTROL WHEN THE SCREENS BLACK OUT TO CONTROL THE CLIMATE, THERMOSTAT TEMPERATURE, DRIVER MODES, ROCK CRAWL MODE, AND MORE. I SENT LAND ROVER CORP OVER 2 DOZEN PICTURES AND VIDEOS DOCUMENTING EACH TIME IT OCCURRED. THE FIRST ISSUE HAPPENED IN JANUARY 3 WEEKS AFTER BUYING THE CAR AND THEY'VE CONTINUED THROUGHOUT FEBRUARY AND NOW ARE STILL CONTINUING INTO MARCH. I FILED A COMPLAINT WITH CORPORATE ASKING FOR A CORPORATE BY BACK UNDER THE LEMON LAW WHICH WAS DENIED. I PAID 97,000 FOR THIS VEHICLE AND THE ONLY THING THEY OFFERED WAS ONE MONTHS FREE FINANCE PAYMENT OF $993. THE CAR IS NOT SAFE TO DRIVE!

Vehicle Safety and Functionality Concerns: 1.Steering Issues: Steering remains uncentered and unresponsive despite new tires and alignment at the dealership. Excessive steering margin, particularly dangerous in rainy conditions, leading to steering errors. 2.As the new generation Range Rover Sport in 2020, it has dual exhaust pipes, but only one side works. The dealer just said it was normal, but it is visually estimated that it will cause serious environmental pollution. 3.Lane Keeping Assistance Malfunction: The feature is almost non-functional, failing to keep the vehicle in its lane even under clear weather and road conditions. 4.Self-Closing Door Hazard: Doors lack anti-pinch sensors, causing multiple finger injuries to family members, including a severe incident where a finger was pinched off. This poses a severe safety risk, especially for children.

My vehicle started showing a battery high voltage error light and was coming on and off at random times while driving. I reported this to the JLR dealership and they scheduled an appointment to have it serviced. Even though the vehicle was showing signs of battery issues which was an active known recall, they never checked it or mentioned it. They advised that I needed a main battery which cost me almost $1,000. As soon as I cranked the vehicle to leave, the light came on again. I went back inside to advise that it wasn’t the main battery because the light is still on. They advised that their loaner fleet was low and said it was safe to drive. They were going to schedule a second service the following week. I emailed them the next morning to advise that I was traveling for work at the end of the week and did not feel safe driving that vehicle. They called me right after to advise that I should not worry, it was probably the BMS reset and it was in fact safe to drive. I left that Sunday headed out of town. One and half hours into the drive the car first threw an electrical fault detection warning. I was driving over 70 mph on a major highway in heavy traffic. Shortly after several other lights came on one after the other. electrical then ABS ,traction , etc. The vehicle then completely lost power and by the grace of god I was able to limp over to a shoulder of the highway in a curve. I had no lights or power to the vehicle. I immediately called [XXX] to assist before I was run over by another vehicle. They had to standby with lights for over an hour waiting for a tow truck. The service center is now telling me that corporate refuses to fix the recall for the DCDC converter and that the problem is the second battery. They will not fix the recall even though they have the microchip to fix it per the service department but they are saving them for the cars that actually breakdown! They are now asking me to pay an additional 3000 to replace the swing battery. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT

LAND ROVER RECOMMENDS ON THE 2020 RANGE ROVER SPORT 50PSI SET POINT UNDER "NORMAL" SETTING FOR TIRES ON 20" WHEELS. (SEE ATTACHED) TIRE MANUFACTURER MAXIMUM PRESSURE STATED ON TIRE IS 51PSI. (SEE ATTACHED) UNDER NORMAL DRIVING CONDITIONS TIRES WILL HEAT UP AND RISE ABOVE 51 PSI CREATING DANGEROUS AND POTENTIALLY DEADLY SITUATIONS IF TIRES BLOW OUT DUE TO OVER INFLATION.