2013 Lexus Ct Problems

This is a known defect covered under Customer Support Program 21-LE-01. Lexus failed to notify me despite regular service at their dealership. I was forced to pay $3,000 for a safety defect that should have been covered

I am submitting a formal complaint regarding Lexus’ refusal to correct a known safety-related defect under Customer Support Program (CSP) 21LE01. My vehicle meets all criteria outlined in the program, yet Lexus denied coverage. Details: 1.Program Coverage: CSP 21LE01 covers Brake Booster and Brake Booster Pump assemblies for internal malfunctions verified by Diagnostic Trouble Codes C1391, C1252, C1256, or C1253. Coverage extends 10 years or 150,000 miles, whichever comes first. 2.Vehicle Qualification: •Mileage: under 150,000 miles •Model year/production range: covered under CSP 21LE01 •Symptoms: brake-system warning lights, reduced braking performance, and internal malfunctions •DTCs: C1391, C1252, C1256, C1253 confirmed 3.Lack of Notification: Lexus indicates that owners were notified of this program starting May 2021. I never received any notice, despite my contact information being current with the DMV. 4.Denial of Repair: Despite the vehicle qualifying under all CSP 21LE01 criteria, Lexus informed me I am “not eligible” for the repair. This refusal directly contradicts the program’s published requirements. Safety Concern: This defect affects the brake system, a critical safety component. Denying the repair for a qualifying vehicle exposes the driver and others on the road to potential brake failure and increased risk of accident. If the brake booster/pump fails while driving, braking can become hard, delayed, or fail completely, greatly increasing the risk of accidents, collisions, injury, or death. Request: I am requesting that the National Highway Traffic Safety Administration investigate Lexus’ denial of a safety-related repair and compel the manufacturer to honor the repair coverage under CSP 21LE01 for my vehicle.

Early morning cold start in open loop engine starts to rattle and knock. Cleaned out EGR system, including intake manifold. Engine still rattles and knocks. Swapped out ignition coils and fuel injectors with new still and still the same thing. DTC sets after a week of troubleshooting for P0303, P0301, and P0300. Switched cylinder ignition coils and fuel injectors from cylinder 1 to 2 and 3 to 4. Same DTC sets after drive cycle. Leak down test confirms cylinder 3 has head gasket leak. Registration was just paid and was going to have it smog test. Unable to pass smog due to check engine light. I had went to Lexus dealer to have them update my car for EGR update according to TSB (see attachment) but they wouldn’t do it unless I pay $300 SMFH!!! What a day! Which engineer suggested this stupid design?!?! And wtf the EGR cooler, more like a heater, has coolant running into housing which raises the engine coolant temp. Exhaust gas may go up to a temp of 600 degrees!! Look at live data and monitor catalyst temp from OBD2. This design was to intentionally cause a head gasket failure. Blades in EGR cooler gets clogged with carbon build up, where carbon will eventually break up into chunks/pebbles that will cause pre-ignition during compression stroke, pinging the engine which will result in misfires and damage the catalyst. One of the worst designs I’ve ever encountered as a car owner. This is ridiculous that this issue has been brought up countless times from thousands of testimony’s of same incident but not even a single word for these models. CT200h and Prius years 2012-2015 have this same dam problem and everyone knows this, even the CA BAR(Bureau of automotive repair). What is it that we as car owners, who abide by the law, and pay our fair share of taxes gets this “setup to fail” deal???

At about 165-170,000 miles Lexus dealer advised leaking oil from timing chain area. Apparently it is a known issue from this engine (both CT200h and Prius) suffer from this issue. Didn't realize there is a TSB but since way out of warranty and not a recall they offered to fix for $3500. Hard to see the leak as it is in the timing chain area so it rarely comes out of the engine itself. This should be something that Lexus/Toyota should advise their customers. Few months later car was totaled in an accident so I got rid of it.

Driving down the 99Freeway at speeds approx. Up to 72mph, my abs,traction, and brake lights illuminated at the same time on my dash. I pushed on my brake pedal in order to slow down and pull over, my brake pedal was extremely hard to push in and no matter how hard I pushed it didn't appear to be slowing the vehicle down. I pushed on the emergency brake slowly to help slow down safely and was able to get pulled over. I turned the car off and proceeded to call a friend for help. My friend suggested that I start the vehicle back up and see if I was comfortable enough to continuing to drive it to get myself off of the freeway, which I did. Then when I got off the freeway, I noticed all the lights had gone off and the car felt like it was driving normal again. I proceeded home. The following day my check engine light came on saying to check hybrid system. After being informed to clear the check engine to reset everything my car seemed fine. Then approximately 3 weeks later the abs, traction and brake light came back on and I had difficulty braking. This time and alarm started beeping inside my car as well, the check engine light saying traction battery is not charging and my vehicle does not want to stop. I've been researching different forums online and I'm seeing a numerous amount of other Toyota and Lexus owners with very similar complaints with their cars as well. I've replaced my brake pads, replaced my 12v battery and key fob battery as well. So far I still have no brakes and this is my only vehicle so I'm really hoping this turns out to be a recall or something cause I can't afford to do the repairs .

Hydraulic pump problem

AS I WAS DRIVING INTO A TURN FROM A COMPLETE STOP IN THE TURN LANE ON A CITY STREET, MY CAR SURGED FORWARD AND THE BRAKES DIDN'T RESPOND. THE AIRBAG DID NOT DEPLOY.

SINGLE VEHICLE ROLLOVER APROX. 75MPH ON HIGHWAY.. VEHICLE EQUIPPED WITH SIDE CURTAIN AIRBAGS. VEHICLE WAS IMPACTED WITH EXTREME FORCE ON ALL SIDES AND TOP OF VEHICLE. DRIVERS LEFT SHOULDER AND FACE WHERE INJURED DURING THE IMPACT AND ROLL. SIDE CURTAIN DEPLOYMENT WOULD HAVE SAVED DRIVER FROM INJURY IF THEY WHERE WORKING PROPERLY.

LED headlights are pointed downward and is set with auto leveling to adjust. The distance you can see isn't far enough and these need to be higher. There is no way to adjust these LED lights. With the halogen bulbs you have a level option to raise or lower. You do not with LEDs factory fitted.

THE WHITE RUNNING LIGHTS ON THE REAR END OF SOME LEXUS MODELS ARE HAZARDOUS. WHITE LIGHTS INDICATE AN ONCOMING VEHICLE, SO REAR WHITE RUNNING LIGHTS VIOLATE THAT RULE. I HAVE BEEN DRIVING BEHIND THESE VEHICLES IN FAIR WEATHER CONDITIONS AND HAD MOMENTARY CONFUSION, SO I IMAGINE THAT IN POOR WEATHER CONDITIONS, THIS COULD REALLY CAUSE A PROBLEM. PLEASE CONSIDER PROHIBITING THE PLACEMENT OF WHITE RUNNING LIGHTS ON THE REAR END OF VEHICLES. THANK YOU. *TR

WHILE DRIVING AT HIGHWAY SPEEDS, THE SUNROOF ON MY 2013 LEXUS CT200H EXPLODED WITH A DEAFENING BANG. WINDOWS WERE ROLLED UP, AC RUNNING, SUNROOF CLOSED. I WAS NOT NEAR A BRIDGE, NOR WAS SOMEONE NEXT TO ME WHO COULD HAVE THROWN SOMETHING. THE NEXT DAY I TOOK IT TO THE LEXUS DEALER IN AUSTIN TEXAS, BUT THEY DENIED THERE WAS A PROBLEM ("SOMETHING MUST HAVE HIT IT" THEY SAID, ALTHOUGH I ASKED WHY THE REMAINING GLASS WAS BOWED OUTWARD, FOR WHICH THEY DIDN'T HAVE AN ANSWER), AND THEY REFUSED TO FIX THE SUNROOF UNDER WARRANTY (ITS A 2013, WITH ABOUT 17K MILES). I HAD A FRIEND WHO HAD A LEXUS SERVICED THERE YESTERDAY (AFTER I'D GONE) TO ASK THE SAME DEALER IF THEY'VE HEARD OF IT, AND THE SERVICE TECH SAID YES THEY DEFINITELY KNEW, YET THEY DIDN'T ADMIT THAT TO ME. ON THE CONTRARY, THE LEXUS REP SAID "WE DON'T SEE RECORD OF THIS HAPPENING TO THIS VEHICLE." THIS IS HAPPENING TO SEVERAL MAKES/MODELS, AND BEEN REPORTED HERE, SO IT MAY BE THE GLASS (CHEAP FROM CHINA?) AND NOT A ROOF-DESIGN PROBLEM. IN ANY CASE, ITS DEADLY AND WHO KNOWS HOW MANY HAVE ALREADY DIED, BUT NO ONE KNEW IT WAS THAT THE SUNROOF HAD EXPLODED AND SPRAYED THEIR EYES WITH SHATTERED GLASS, CAUSING THEM TO ROLL OVER, TO HIT ONCOMING TRAFFIC, A POLE, OR A TREE. AND IN THE JUMBLE OF CAR PARTS AND BODY PARTS, IT WASN'T OBVIOUS THE ROOF EXPLODING WAS WHY IT HAPPENED. *TR

I RECENTLY PURCHASED THE CT200 HYBRID AND I NOTICED AT NIGHT AND DURING LOW-LIGHT PERIODS OF THE DAY, THE WINDSHIELD SPLITS LIGHTS (TAILLIGHTS, HEADLIGHTS, STREET LAMPS, AND TRAFFIC LIGHTS) INTO 3 IMAGES WITH ONE DISTINCT LIGHT IN THE MIDDLE AND A GHOST ABOVE AND BELOW. THE 3 IMAGES MERGE INTO ONE WHEN I AM CLOSER TO THE RESPECTIVE LIGHT. I TOOK MY CAR INTO THE DEALERSHIP, AND THE SHOP FOREMAN WAS ABLE TO DUPLICATE THE ISSUE WITH MY CAR AND HIS OWN PERSONAL CT200HYBRID. I ASKED FOR A CT AS A LOANER TO SEE IF IT WAS JUST MY CAR, BUT THE DISTORTION ALTHOUGH LESS SEVERE, WAS STILL THERE. THE DEALERSHIP HAD NO SOLUTION AND DIRECTED ME TO OPEN AN ACTIVITY THROUGH CORPORATE OFFICE. THE CORPORATE INITIALLY HAD NOTHING TO OFFER, CLAIMING THE DISTORTION TO BE A "CHARACTERISTIC" NOT A DEFECT. THIS CHARACTERISTIC WAS NOT MADE EXPLICITLY KNOWN TO ME AT THE TIME OF THE PURCHASE. AFTER MUCH DELIBERATION, LEXUS OFFERED TO REPLACE MY WINDSHIELD WITH THE LOANER CAR THAT I HAD TAKEN HOME BECAUSE IT HAD LESS DISTORTION. INSTEAD OF REPLACING IT WITH A NEW WINDSHIELD, THIS WAS THEIR "ONE-TIME COURTESY" OFFER. THIS IS NOT A CHARACTERISTIC, IT IS A DEFECT. IT IS VERY DISTRACTING, SEEING TRIPLE LAYERS OF LIGHTS, AND ULTIMATELY UNSAFE TO BE ON THE ROADS AT NIGHT. *TR

DRIVING ON HIGHWAY AND ALL OF A SUDDEN AFTER A LOUD NOISE THE bottom of the vehicle went on fire. we called the fire department who put out the fire. After looking at the bottom I notice that the crankcase had a big hole. it seems that a valve went right through the cracnkcase. resulting in hot engine oil going on fire. The car is only 5 months old and Carmax will not pay for the repair which could cost me 5,000 dollars. I paid 27,000 for the car.

DESIGN DEFECT: TURN SIGNAL FAILS TO CANCEL AFTER A SWEEPING TURN (E.G., RIGHT OR LEFT TURN FROM 2ND LANE, OR A "CORNER CUT" YIELD-TYPE TURN). SAFETY ISSUE IS THAT A NON-CANCELLED TURN SIGNAL CAN THEN CAUSE OTHER DRIVERS TP BELIEVE YOU WILL BE TURNING, WHEN NO SUCH TURN IS CONTEMPLATED. THIS VEHICLE EMPLOYS "PROGRESSIVE STEERING", WHICH MEANS THAT STEERING WHEEL ROTATION IS PROGRESSIVELY MAGNIFIED IN THE TURN OF THE FRONT WHEELS. IT APPEARS THIS MINIMAL STEERING WHEEL MOVEMENT REQUIRED FOR A SWEEPING TURN WAS NOT CONTEMPLATED IN THE PLACEMENT OF THE TURN SIGNAL CANCELLATION MECHANISM ON THE STEERING COLUMN. BEST SOLUTION WOULD BE TO REPOSITION THE AUTO-CANCELLATION TABS SO THAT ALL TURNS WOULD PROPERLY CANCEL. SECONDARY -- EASIER & CHEAPER -- REMEDY WOULD BE TO ADD A PROFOUNDLY AUDIBLE INTERIOR SIGNAL FOR A SIGNAL LEFT UNCANCELLED FOR GREATER THAN (20?) SECONDS. *TR

HORN STOPPED WORKING WHEN STEERING WHEEL IN STRAIGHT POSITION. WHEN STEERING WHEEL IS MOVED TO THE RIGHT THE HORN WORKS. WHEN THE STEERING WHEEL IS MOVED TO THE LEFT , THE HORN WORKS IN CERTAIN POSITIONS BUT IS NOT CONSISTENT. THIS CREATES A POTENTIALLY HAZARDOUS SITUATION WHEN DRIVING STRAIGHT YOU CANNOT USE THE HORN TO WARN OTHER CARS OR PEDESTRIANS. NOTICED THE HORN ISSUES IN THE BEGGING OF NOVEMBER 2017. NOT SURE HOW LONG THE HORN WAS BROKEN BEFORE THAT.

SINGLE VEHICLE ROLLOVER APROX. 75MPH ON HIGHWAY.. VEHICLE EQUIPPED WITH SIDE CURTAIN AIRBAGS. VEHICLE WAS IMPACTED WITH EXTREME FORCE ON ALL SIDES AND TOP OF VEHICLE. DRIVERS LEFT SHOULDER AND FACE WHERE INJURED DURING THE IMPACT AND ROLL. SIDE CURTAIN DEPLOYMENT WOULD HAVE SAVED DRIVER FROM INJURY IF THEY WHERE WORKING PROPERLY.

The contact owns a 2013 Lexus CT 200H. The contact stated that while driving at an undisclosed speed with the cruise control activated, the brake pedal was depressed and the ABS, traction control, and master warning lights illuminated. The message "Check ABS System" was displayed. The cruise control feature then became inoperable. The vehicle was taken to an independent mechanic, who retrieved DTC: C1391, indicating an abnormal leak in the brake actuator accumulator; however, the contact was unaware of which parts needed to be replaced. The contact stated that the transmission later failed to shift into drive(D) or reverse(R). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

THE ENGINE CONSTANTLY RATTLED/SHUDDERS VIOLENTLY UPON INITIAL START FOR ABOUT 20-30 SECONDS, AND CHECK ENGINE LIGHT IS ON. DRIVING, ACCELERATION, AND FUEL ECONOMY HAS DECREASED/WORSENED. A MECHANIC IN SANTA MONICA STATED THAT THE OBD READINGS SHOW RANDOM ENGINE'S CYLINDERS MISFIRES; AND A THREE-DAY PHYSICAL OBSERVATION AFTER THE INTAKE MANIFOLD REMOVAL SHOWS: UNEXPLAINED COOLANT OIL CONTAMINATION ISSUES, OIL MIXED WITH COOLANT AT EXPANSION TANK, RAW FUEL ON CYLINDERS, FUEL BLOW BY, AND REPEATED SPARK PLUGS BURNING AFTER EACH REPLACEMENT. AND DUE TO THE HIGH COST OF FORECASTED REPAIRS AND PARTS REPLACEMENT, THE TECHNICIANS RECOMMENDED REPLACING THE WHOLE ENGINE UNIT. WE'RE EXTREMELY DISAPPOINTED, LEXUS!

: _TIRE MALFUNCTION - IN MOTION - IN NEIGHBORHOOD - WHILE TURNING. *TR

SHOCKS AND STRUTS REPLACEMENT UNAVAILABLE- SHOCKS ARE LEAKING WITHIN 50,000 MILES. SERVICE COUNTER KEEPS REMINDING US THAT WE NEED TO CHANGE OUT THE PARTS. MECHANIC NOTED THAT ALL 4 IS LEAKING. I BOUGHT THE CAR USED IN 2015 OF JANUARY. VEHICLE IS A 2013 MODEL. PREVIOUS OWNER WAS LOCATED IN SOUTHERN CALIFORNIA. SO WITH THIS HOW CAN IT ALREADY STARTED LEAKING? THIS LED TO POOR HANDLING AND FASTER WORN TIRES. I HAVE SEARCH ENDLESSLY FOR REPLACEMENT PARTS AND NOT EVEN ONE AFTERMARKET COMPANY CARRIES REPLACEMENT PARTS. I HAVE YET TO TRY LEXUS DEALERSHIP AS THEY CHARGE AN ARM AND A LEG FOR PARTS AND LABOR.

: _TIRE MALFUNCTION - IN MOTION - IN NEIGHBORHOOD - WHILE TURNING. *TR