2008 Lexus ES Airbags Problems

The contact owned a 2008 Lexus ES350. The contact stated that while driving approximately 30 - 40 MPH, the air bags suddenly deployed independently. The contact stated that his view was obstructed due to the air bag deployment, and he briefly lost control the vehicle and the vehicle came to a complete stop after crashing into a light pole. The remaining air bags did deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and was deemed a total loss by the Insurance provider. A Police report was filed, and injuries were reported. The contact was transported by air to an area shock trauma center and treated for a broken neck, a broken right shoulder, loss of four teeth, a laceration requiring 40 stitches, and later required reconstructive surgery on both his right leg and right foot. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID

11652052

Incident

May 15, 2022

car was recalled for faulty air bags.i have tried numerous times to speak with someone,always with the same result-i am transferred 2 or 3 times and then i am promised a call back.i have not received a call back as of 6/20/2022.i think the first time i called was over a year ago.i am sure i called at least 4 times and spent many hours on hold being transferred.i have other things to do than sit on hold.i would like the problem fixed.

NHTSA ID

11470060

Incident

Jun 1, 2021

VEHICLE WAS INVOLVED IN FRONT END COLLISION. AIRBAGS DID NOT DEPLOY. INJURY CAUSED.

NHTSA ID

11256648

Incident

Sep 4, 2019

Mileage

115,000 mi

TAKARA RECALL AIRBAGS DASHBOARD

NHTSA ID

11156875

Incident

Jul 15, 2017

TAKATA RECALL: I WAS NOTIFIED NEARLY A YEAR AGO OF THE SAFETY RECALL REQUIRED ON MY LEXUS. I HAVE CALLED 4-5 TIMES OVER THE PAST 12 MONTHS BUT HAVE YET TO BE CONTACTED BY MY DEALERSHIP REGARDING REPLACING THE AIRBAG. WHAT IS THE RECOURSE FOR HAVING THIS WORK DONE? IS THE DEALER MY ONLY RECOURSE? I HAVE LITTLE DOUBT THAT THEY ARE RESPONDING TO THOSE CUSTOMERS WHO PURCHASED THEIR VEHICLES FROM THE DEALERSHIP (A FRIEND OF MINE HAD THE RECALL WORK DONE SEVERAL MONTHS AGO). THIS IS AN EXTREME INCONVENIENCE AS I AM UNABLE TO USE THE PASSENGER SEAT OF MY VEHICLE, FOR NEARLY A YEAR. WHAT CAN I DO?

NHTSA ID

11089081

Incident

Jun 1, 2017

TAKATA RECALL.. MY AIRBAGS HAVE NOT BEEN REPLACED NOR HAVE THE MANUFACTURE ATTEMPTED TO REPLACE THEM

NHTSA ID

11047181

Incident

Nov 18, 2017

IN AN ACCIDENT IN 2012, A CAR IMPACTED THIS LEXUS FROM RIGHT SIDE AND THE LEXUS SHIFTED OVER THE CURB AND HIT THE ROAD SIDE LIGHT POST. THE FRONT DRIVER SIDE AIRBAG EXPLODED BUT INSTEAD OF PROTECTING PEOPLE FROM INJURY, IT DAMAGED MY WIFE'S RIGHT KNEE BADLY. THE KNEE BONE WAS FRACTURED AND SHE HAD THREE SURGERIES IN HOSPITAL. SHE HAD BEEN ON BED FOR HALF YEAR BEFORE RECOVERY. NOW SHE STILL CAN'T WALK NORMALLY AND FEEL PAIN FROM HER KNEE.

NHTSA ID

11045821

Incident

Aug 12, 2012

Mileage

30,000 mi

TAKATA RECALL: I CONTACTED THE DEALER I PURCHASED THE CAR FROM 2 TIMES IN THE PAST 4 MONTHS, MOST RECENTLY ON OCTOBER 25, 2017 AND WAS TOLD THAT THEY HAVE STILL HAVE NOT RECEIVED THE PARTS. I BELIEVE THIS MAY BE THE CASE BECAUSE TAKATA AND ITS AFFILIATES ARE NOW IN CHAPTER 11. NO ONE THERE CAN TELL ME ANYTHING ABOUT THE TIMEFRAME FOR THE PARTS BEING DELIVERED TO THE SERVICE DEPARTMENT AT THE LEXUS OF ROCKVILLE CENTRE IN ROCKVILLE CENTRE, NY. THE RECALL NOTICE WAS ISSUED IN JANUARY 2017. HUNDREDS IF NOT THOUSANDS OF CONSUMERS LIKE MYSELF ARE DRIVING WITH AIR BAGS THAT CAN EXPLODE AND POTENTIAL KILL THE CAR'S OCCUPANTS.

NHTSA ID

11040846

Incident

Oct 25, 2017

TAKATA RECALL ANNOUNCED ON JAN 2017 BUT IT STILL HAS NOT STARTED THE REMEDY OF RECALL. SO FRUSTRATED!!!

NHTSA ID

11040786

Incident

Oct 28, 2017

TAKATA RECALL. I RECEIVED A SAFETY RECALL NOTICE FROM LEXUS MANY MONTHS AGO; JANUARY, I BELIEVE, BUT HAVE NOT YET RECEIVED A FOLLOW-UP NOTICE FOR REPAIR. WHEN I CONTACTED MY LOCAL DEALER TODAY, I WAS TOLD THAT REPAIR IS STILL NOT AVAILABLE AND I HAVE TO CONTINUE WAITING. MY COMPLAINT IS THAT THIS PROCESS IS TAKING SO LONG. LEXUS RECOMMENDS THAT I DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. I THINK TO DO SO FOR TEN MONTHS IS TOTALLY UNREALISTIC.

NHTSA ID

11039669

Incident

Jan 1, 2017

TAKATA RECALL. UNABLE TO CARRY PASSENGERS IN THE FRONT SEAT FOR SEVERAL MONTHS. ALSO UNABLE TO SELL THE CAR TO A PRIVATE PARTY DURING THE TIME I WAITED FOR REPAIR PARTS.

NHTSA ID

11014110

Incident

Sep 1, 2016

TAKATA RECALL. I"M EXTREMELY CONCERNED ABOUT THE AIR BAG RECALL. AS I AM UNABLE TO UTILIZE MY VEHICLE TO IT'S FULLEST EXTENT WITHOUT FEAR OF INJURY OR EVEN DEATH TO MYSELF AND PASSENGERS.

NHTSA ID

11006224

Incident

May 17, 2017

TAKATA RECALL PART IS NOT AVAILABLE. PUT ON WAIT LIST. UNTIL THE REMEDY IS PERFORMED, THEY RECOMMEND NOT TO OPERATE THE VEHICLE WITH PASSENGER FRONT SEAT. IT'S VERY INCONVENIENT AS WE ARE FAMILY OF 4!!!!

NHTSA ID

10979138

Incident

Apr 18, 2017

"TAKATA RECALL"

NHTSA ID

10971825

Incident

May 1, 2016

TAKATA RECALL I RECEIVED A LETTER DATED MAY 23, 2016 INDICATING THAT THE FRONT PASSENGER AIRBAG INFLATOR ON MY 2008 LEXUS ES 350 NEEDS TO BE REPLACED. I LIVE IN ZONE A, THE HIGHEST RISK AREA. I HAVE CALLED THREE TIMES OVER THE PAST 10 MONTHS TO MY LOCAL LEXUS DEALERS, AND THEIR RESPONSE HAS BEEN "WE HAVE RECEIVED ONLY A FEW PARTS SO FAR." "YOU WILL BE NOTIFIED WHEN THERE ARE MORE PARTS IN." MY WIFE AND I HAVE JUST THIS ONE CAR, AND HAVING ONE OF US SITTING IN THE BACK SEAT EACH TIME WE DRIVE THE CAR FOR THE LAST 10 MONTHS HAS BEEN VERY DIFFICULT. WE ARE BOTH SENIORS. IS THERE ANYTHING YOU CAN DO TO HAVE ONE OF THE LOCAL DEALERS IN SAN DIEGO COUNTY REPLACE THE AIRBAG VERY SOON. THANKS FOR YOUR HELP ON THIS.

NHTSA ID

10970700

Incident

May 23, 2016

I RECEIVED NOTICED OF THE NHTSA RECALL 16V-340 IN MAY OF 2016. TEN MONTHS LATER LEXUS STILL DOES NOT HAVE THE PARTS AT DEALERS TO GET THIS FIXED. THIS IS UNACCEPTABLE.

NHTSA ID

10969223

Incident

Mar 29, 2017

STILL NO REMEDY FOR THE PASSENGER SIDE AIRBAG. THIS IS RIDICULOUS THAT IT WOULD TAKE ALMOST A YEAR AND STILL NOTHING YET! THEY SEEM TO HAVE ENOUGH AIRBAGS FOR THE NEW CARS THEY ARE MAKING. LETS FIX THE BAD AIRBAGS FIRST BEFORE ANYONE ELSE GETS KILLED! COME ON NHTSA LETS GET ON TOYOTA AND MAKE THEM GET THIS DONE.

NHTSA ID

10969016

Incident

Mar 28, 2017

THERE IS STILL NO REMEDY AVAILABLE FOR MY CAR. I LIVE IN ZONE 1! MY CAR IS NINE YEARS OLD AND STILL LEXUS HAS NOT MADE AN AIRBAG REPLACEMENT FOR ANY OF THE ES MODELS! WHY? OTHER CAR MANUFACTURERS HAVE FIXED THEIR CARS. NOT ACCEPTABLE. NHSTA NEEDS TO GET ON LEXUS/TOYOTA TO GET THIS DONE. THIS IS BEYOND RIDICULOUS. THIS IS MY TEENAGERS CAR. HOW MANY MORE DEATHS DO WE NEED IN ORDER TO GET THIS DONE? UNTIL LEXUS IS FORCED TO COMPLY IN A REASONABLE TIME, THEY WILL NOT. WE ARE GETTING CLOSE TO A YEAR NOW. UNACCEPTABLE!!!!

NHTSA ID

10966020

Incident

Mar 15, 2017

TAKATA RECALL STILL NO INFORMATION OR REMEDY FOR MY 2008 LEXUS THAT IS IN ZONE A, SC. LEXUS IS FIXING 2012 IS MODELS AHEAD OF MUCH OLDER MODELS. IT IS AGAINST THE NHTSB CRO. LEXUS IS STONEWALLING THEIR CUSTOMERS!!! NO INFORMATION IS BEING TOLD TO THEIR CUSTOMERS.

NHTSA ID

10957430

Incident

Feb 7, 2017

TAKATA RECALL - RECEIVED RECALL NOTICE JULY 2016. AS OF FEB 27, 2017 NO ONE AT THE DEALERSHIP, OR LEXUS CORPORATE CAN GIVE ANY GUIDANCE ON TIMETABLE FOR REPLACEMENT, OR IF ANY LEXUS MODELS HAVE BEEN REPAIRED. WHEN WILL I HEAR TIMETABLE? LEXUS IS SELLING NEW MODELS OF THE SAME CAR, WHY NOT REPLACE DEFECTIVE PART WITH NEW CAR PART?

NHTSA ID

10957165

Incident

Jul 26, 2016

TAKATA RECALL,TAMARA INFLATORS. ON JUNE 9, THE NOTICE CAME TOLD NOT USE THE FRONT PASSENGER SEAT. IT IS NOW JAN. 23, 2017 AND THE DEALER CONTINUES TO PUT OFF THE REPLACEMENT OF THE UNSAFE PARTS. THIS IS UNREASONABLE AS WE ARE UNABLE TO USE THE CAR I TRANSPORTING GRANDCHILDREN AND EVEN GO OUT TO DINNER WITH FRIENDS. WHY?

NHTSA ID

10947212

Incident

Jan 23, 2017

TAKATA RECALL WAS TOLD BY THE DEALER THAT FIX WILL NOT BE AVAILABLE UNTIL MID 2017. UNACCEPTABLE FOR A SAFETY ISSUE.

NHTSA ID

10945172

Incident

Jan 13, 2017

TAKATA RECALL "RECALL INCOMPLETE REMEDY NOT YET AVAILABLE" AS A RESULT OF THIS RECALL OUR PASSENGER SEAT IS NOT AVAILABLE FOR SAFE TRANSPORT OF PASSENGERS.

NHTSA ID

10936274

Incident

Jun 9, 2016

TAKATA RECALL - I WAS CONTACTED BY THE CAR DEALERSHIP ON MAY 23, 2016, THAT OUR CAR HAD DEFECTIVE AIR BAGS AND WOULD BE NOTIFIED WHEN A REMEDY WAS AVAILABLE. AFTER SEVEN MONTHS OF WAITING TO HEAR WHEN THE REMEDY WOULD BE AVAILABLE, I CALLED THE DEALERSHIP ON NOV.01,2016, TO INQUIRE WHEN THE PROBLEM WOULD BE FIXED. THE ANSWER WAS "WE DON'T KNOW, BUT WE THINK PARTS WILL BE AVAILABLE IN LATE DECEMBER 2016. I HAVE READ THAT SOME 90% OF HONDA CARS WITH THE SAME AIRBAG PROBLEM,HAVE BEEN REPAIRED. SEVEN MONTHS OF HAVING TO DRIVE AN UNSAFE LEXUS PRODUCT SEEMS TOTALLY EXCESSIVE AND IRRESPONSIBLE. MORE ACCURATE FIX DATES AND ALTERNATIVES SHOULD BE PROVIDED TO THE VEHICLE OWNER BY THE DEALERSHIP.

NHTSA ID

10934432

Incident

May 23, 2016

Mileage

26,000 mi

TAKATA RECALL. WE RECIEVED NOTICE OF RECALL JULY 2016. IT'S NOW 6 MONTHS LATER, WITHOUT ANY ADDITIONAL NOTICE. THIS IS AN OLDER MODEL CAR AND WE LIVE IN HOT FLORIDA. WE KNOW THIS IS A HIGH RISK CAR FOR THIS DEFECT. WE ARE AFRAID TO USE IT FOR THREAT OF DEATH TO THE PASSENGER. PLEASE CONTACT US IMMEDIATELY WITH INFORMATION AS TO GETTING THIS PROBLEM RECTIFIED. THANK YOU MUCH. *TR

NHTSA ID

10934193

Incident

Jul 16, 2016