2003 Lexus ES300 Problems

SUDDEN ACCELERATION, IN MOTION IN REVERSE

I PURCHASED A USED 2003 LEXUS ES30FROM USED CAR DEALER. AFTER A COUPLE DAYS OF DRIVING IT I NOTICED IT WAS SHIFTING GEARS INNORMALLY. IT WOULD SURGE UP TO 4000RMP BEFORE SHIFTING TO 2ND GEAR AND AT ONE POINT WASN'T MOVING WHILE I HIT THE GAS THE ACCELERATION VERY FAST OUT OF NOWHERE. MY MOTHER ALSO HAD THIS SAME YEAR MAKE AND MODEL VEHICLE A FEW YEARS BACK AND IT HAD THE SAME PROBLEM BEFORE THE TRANSMISSION WENT OUT. I DID SOME RESEARCH ONLINE AND FOUND MANY OTHER LEXUS CUSTOMERS EXPERIENCED THE SAME PROBLEM. I FOUND A WEB SITE THAT CLAIMED THAT THERE WAS A TSB PUT OUT FOR THIS VEHICLE AND THAT THE LEXUS/TOYOTA DEALERSHIPS WOULD FIX THIS PROBLEM WITH AN UPGRADE. I WAS WONDERING IF THIS UPGRADE IS STILL AVAILABLE AND IF MY VEHICLE WOULD QUALIFY? AND IF SO HOW WOULD I GO ABOUT THIS PROCESS.

2003 ES 300 - TRANSMISSION ISSUES: I HAVE BEEN EXPERIENCING HESITATION UPON ACCELERATION ALMOST EVERY TIME, ALONG WITH HARD SHIFTING 50% OF THE TIME. THE ACCELERATION HESITATION CAN BE SCARY IF I'M TRYING TO ENTER THE HIGHWAY, OR TURNING LEFT. THE HARD SHIFTING FEELS LIKE I GOT HIT FROM BEHIND. BOTH PROBLEMS HAVE BEEN GOING ONGOING FOR YEARS AND LEXUS DEALER HAS NEVER BEEN ANY HELP. I READ MANY OF THE ONLINE FORUMS AND FOUND THAT BOTH OF THESE PROBLEMS ARE VERY COMMON AS ARE THEIR RESULTS FOR GETTING THESE ISSUES FIXED - NOT MUCH LUCK FROM THE DEALER - "IT WORKS AS IT IS DESIGNED". REALLY? LEXUS NEEDS TO STAND BEHIND THEIR PRODUCT. I CAN'T BELIEVE HOW MANY COMPLAINTS I HAVE READ (100S) AND THEIR HASN'T BEEN A RECALL. HOW DOES A CONSUMER GO ABOUT PUSHING FOR A RECALL, OR CLASS ACTION OR WILL THE LEMON LAW WORK? *KB

2003 LEXUS ES300 WITH ACCELERATOR PEDAL, AUTOMATIC TRANSMISSION, AND VEHICLE SPEED CONTROL ISSUES. CONSUMER STATES THAT THE WHEN TRYING TO ACCELERATE FROM A LOW SPEED THERE IS A DELAY BEFORE THE ENGINE RESPONDS. *KB THE CONSUMER STATED HE EXPERIENCED A SIGNIFICANT ABRUPT DOWNSHIFT WHEN SLOWING DOWN FROM HIGHER SPEEDS AND AN ABRUPT UPSHIFT WHEN ACCELERATING FROM A SLOW SPEED. IT FELT AS THOUGH THE TRANSMISSION COULD NOT DECIDE WHAT GEAR IT SHOULD BE IN. THE CONSUMER WAS ADVISED A COMPUTER PATCH WAS AVAILABLE FOR THE PROBLEM, BUT IT USUALLY DID NOT WORK AND IT COULD MAKE THE PROBLEM WORSE. *JB

SIR/MADAM, I AM TRYING TO HELP MY FRIENDS (XXXX) AND (XXXXX), LONG TIME RESIDENTS OF HUNTINGTON BEACH AND A VERY SWEET COUPLE. PEGGY WAS DRIVING HER HUSBAND TO A DOCTOR'S APPOINTMENT AND DUE TO A FAULT IN THE ENGINE (THERE IS A RECALL AND THEY WERE NOT INFORMED), THE ENGINE CAUGHT ON FIRE. IF IT HADN'T BEEN FOR THE DRIVER BEHIND THEM WHO RAN TO THEM AND GOT THEM QUICKLY OUT OF THE CAR AND WALKED THEM TO SAFETY, THE OUTCOME WOULD HAVE BEEN VERY BLEAK. THEY ARE AN ELDERLY COUPLE AND THE HUSBAND, (XXXXX), HAS GREAT DIFFICULTY WALKING AND THE CAR BURNED VERY QUICKLY. THEY, THANK GOD, MADE IT TO SAFETY IN TIME ONLY TO WATCH THEIR CAR BURN. THEY INFORMED TOYOTA AND SINCE THEY ARE ON FIXED INCOME ASKED TOYOTA FOR HELP WITH THE PURCHASE OF ANOTHER USED RELIABLE CAR (THE LEXUS THEY WERE DRIVING WAS 15 YEARS OLD BUT IN GOOD CONDITION AND MORE THAN ENOUGH CAR FOR THEIR TRIPS TO LOCAL STORES OR DOCTOR APPOINTMENTS. SURPRISINGLY, TOYOTA ONLY RESPONDED WITH ONE LETTER FROM CUSTOMER SERVICE. (XXXX)'S FOLLOW UP CALLS AND LETTERS TO CUSTOMER SERVICE, ECO MARK TEMPLIN WERE NEVER ACKNOWLEDGED OR ANSWERED. PLEASE HELP THIS COUPLE BELIEVE IN HUMANITY AGAIN. TOYOTA IS A REPUTABLE COMPANY AND TO HAVE SOMETHING LIKE THIS HAPPEN WITHOUT SO MUCH AS A PHONE CALL FROM THE COMPANY IS SURPRISING TO ALL THAT KNOW OF THIS CASE. I AM ATTACHING ALL THE EVIDENCE: PICTURES, COPIES OF LETTERS FOR YOUR REFERENCE. PLEASE PROVIDE CASE NUMBER. THANK YOU SO MUCH FOR YOUR HELP. (XXXXX) FOR (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED WHILE DRIVING 15 MPH, WHEN SHE SAW SMOKE AND FIRE IGNITING FROM THE HOOD. THE CONTACT STATED THE ENGINE FAILED AND TURNED OFF IN THE MIDDLE OF THE ROAD. THE CONTACT STATED NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE, BUT NO REPORT WAS FILED. THE POLICE WAS CALLED TO THE SCENE BUT NO REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO IMPOUND LOT. THE CONTACT CALLED LOCAL DEALER LEXUS USA LOCATED AT 6565 HEADQUARTERS DR, PLANO, TX 75024, (800) 255-3987, AND WHERE NOTIFIED OF FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 110,000. *AS *TR

VIN: (XXXXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES300 (XXXX) AIR/BAG BUSTING THRU DASH ( * NEED HELP ) (XXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES300 AIRBAG IS BULGING -SEE PICTURES ELECTRICAL DRAIN ON THE BATTERY OFF AND ON SINCE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

(XXXX) AIR/BAG BUSTING THRU DASH ( * NEED HELP ) (XXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES3 PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

VIN: (XXXXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES300 (XXXX) AIR/BAG BUSTING THRU DASH ( * NEED HELP ) (XXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES300 AIRBAG IS BULGING -SEE PICTURES ELECTRICAL DRAIN ON THE BATTERY OFF AND ON SINCE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY DRIVER HEADLIGHT KEEPS SHORTING OUT.I BOUGHT ANOTHER BULB AND SAME PROBLEM .

I PURCHASED A USED 2003 LEXUS ES30FROM USED CAR DEALER. AFTER A COUPLE DAYS OF DRIVING IT I NOTICED IT WAS SHIFTING GEARS INNORMALLY. IT WOULD SURGE UP TO 4000RMP BEFORE SHIFTING TO 2ND GEAR AND AT ONE POINT WASN'T MOVING WHILE I HIT THE GAS THE ACCELERATION VERY FAST OUT OF NOWHERE. MY MOTHER ALSO HAD THIS SAME YEAR MAKE AND MODEL VEHICLE A FEW YEARS BACK AND IT HAD THE SAME PROBLEM BEFORE THE TRANSMISSION WENT OUT. I DID SOME RESEARCH ONLINE AND FOUND MANY OTHER LEXUS CUSTOMERS EXPERIENCED THE SAME PROBLEM. I FOUND A WEB SITE THAT CLAIMED THAT THERE WAS A TSB PUT OUT FOR THIS VEHICLE AND THAT THE LEXUS/TOYOTA DEALERSHIPS WOULD FIX THIS PROBLEM WITH AN UPGRADE. I WAS WONDERING IF THIS UPGRADE IS STILL AVAILABLE AND IF MY VEHICLE WOULD QUALIFY? AND IF SO HOW WOULD I GO ABOUT THIS PROCESS.

I PURCHASED MY VEHICLE FROM CARMAX ABOUT 2.5 MONTHS AGO WITH AN EXTENDED WARRANTY. AFTER DRIVING MY VEHICLE DAILY BACK AND FORTH TO WORK, I NOTICED THE HESITATION WHILE COMING TO COMPLETE STOP OR A TRAFFIC LIGHT. THE RPM WOULD INCREASE WHILE THE TRANSMISSION WOULD HESITATE WHEN I PUSHED THE ACCELERATOR BETWEEN THE SPEEDS OF 10 - 35 MPH. AT FIRST SIGN, IT APPEARED THE TRANSMISSION WAS DEFECTED, SO I DECIDED TO TAKE IT TO CARMAX SERVICE CENTER. TWO DAYS LATER I RECEIVED MY 2003 LEXUS ES300 WITH A CLEAN SLATE (THE SERVICE TECHNICIANS INDICATED THE TRANSMISSION DID NOT INDICATED WEAR) AND I WAS TOLD TO BRING IT BACK IF I STILL HAD THE SAME PROBLEM. I AM TAKING MY VEHICLE TO THE SERVICE CENTER WITH MORE INFORMATION TOMORROW. LEXUS/TOYOTA NEEDS TO EITHER RECALL THESE VEHICLES TO FIX THIS ISSUE OR THEY WILL HAVE A MAJOR LAWSUITS FROM A LOT OF PEOPLE WITH A CLASS ACTION SUITE. THIS IS A VERY DANGEROUS SITUATION AND NEEDS TO BE ADDRESS FROM LEXUS/TOYOTA REPRESENTATIVES TO KEEP TOYOTA/LEXUS IN GOOD STANDINGS. AFTER READING OTHER COMPLAINTS, I AM REALLY NERVOUS ABOUT DRIVING MY VEHICLE AND I JUST PURCHASED IT. *TR

I NOTICED WHEN I WOULD PULL OUT OF MY DRIVEWAY I WOULD HEAR A KNOCK WHEN I PUT THE CAR IN REVERSE ALSO; I WAS DRIVING HOME FROM WORK ONE EVENING AND IT WAS RAINING I WAS ON A BUSY FREEWAY, I WAS BEGINNING TO SLOW DOWN AND THE BRAKES WENT ALL THE WAY TO THE FLOOR AND A LOUD RUBBING NOISE OCCURRED I SLID FOR ABOUT A MIN. THANK GOD I WAS ABLE TO PULL OFF THE FREEWAY ,THIS HAS OCCURRED SEVERAL TIMES, I PREPARE FOR IT NOW BY BEING VERY CAREFUL. THIS IS MY ONLY MEANS OF TRANSPORTATION. JUST THE OTHER DAY I WAS ON A BUSINESS TRIP AND THE GUY THAT VALET PARKED MY CAR TOLD ME HE ALMOST HIT ANOTHER CAR, BECAUSE OF THE BRAKES GOING ALL THE WAY DOWN. I HAVE HAD THE BRAKES CHANGE AND 2 SETS OF TIRES WITHIN THE LAST 2 YRS NEITHER WAS THE PROBLEM. PLEASE HELP. *TR

MY 17 YEAR OLD DAUGHTER WAS DRIVING MY 2003 LEXUS IN TOWN. WE HAVE NEVER HAD ANY PREVIOUS SIMILAR INCIDENTS, AND HAVE NOT EXPERIENCED THE SAME THING SINCE. SHE HAD STOPPED AT A STOP LIGHT, BUT WAS TOO FAR BACK, SO SHE WANTED TO PULL UP A LITTLE. SHE TOOK HER FOOT OFF THE BRAKE, AND THE CAR MOVED FORWARD. SHE REPEATEDLY PUSHED THE BRAKE, BUT THEY DID NOT WORK. THE CAR STOPPED WHEN SHE HIT THE CAR IN FRONT OF HER. I HAD THE CAR CHECKED AFTER THE ACCIDENT, BUT THEY COULDN'T FIND ANYTHING OBVIOUS. HOWEVER, SHE, AND THE OTHER PASSENGERS, HAVE VERIFIED THAT SHE REPEATEDLY PUSHED THE BRAKE TO NO AVAIL. *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) [XXX]I OWN A 2003 LEXUS ES 300. THE CAR HAS BEEN A GREAT CAR BUT THE ENGINE HAS INTERMITTENTLY SURGED. I HAVE NEVER BEEN ABLE TO DUPLICATE THE PROBLEM BUT IT HAS HAPPENED ABOUT 20-30 TIMES TO ME AND HAS HAPPENED A COUPLE TIMES TO MY GIRLFRIEND WHEN SHE HAS BORROWED MY CAR. IT'S LIKE THE ENGINE WILL REV UP FOR JUST A SECOND OR 2 AND THEN REV DOWN. THE CAR WILL LURCH FORWARD DURING THE REV UP. I THOUGHT YOU WOULD WANT TO KNOW. MY ADDRESS IS BELOW IN CASE YOU NEED TO REACH ME. [XXX] *TR

RE: 2003 LEXUS ES300. THE CAR BEGAN TO STALL WHEN I STOPPED THE VEHICLE. MY MECHANIC CONDUCTED COMPUTER TESTS. NO ERRORS REGISTERED. MECHANIC STATED HE THOUGHT PROBLEM WAS WITH THE ELECTRONIC CONTROL SYSTEM. THIS OCCURRED BEFORE THE MEDIA BLITZ OF TOYOTA'S ELECTRONICS. MECHANIC TOOK SOME OF THE ELECTRONIC CONTROL SYSTEM APART CLEANING THE PARTS WITH AN AIRHOSE. CONSEQUENTLY THE STALLING STOPPED. I HAVE HAD NO PROBLEMS SINCE THIS OCCURRENCE AND "REPAIR." *TR

LTR FM BRETT WOODY (TX) RE DANGEROUS DEFECTIVE TRANSMISSION SOFTWARE PROBLEMS IN THE 2002-2003 LEXUS ES300, REPLY ATTN JAN CROW/ HOUSTON OFC. *PH CONSUMER WOULD APPLY MORE AND MORE PRESSURE TO THE BRAKE PEDAL BUT THE VEHICLE WOULDN'T ACCELERATE. *PH THE TRANSMISSION FAILED TWICE. LEXUS HAD GIVEN THE CONSUMER A NEW VEHICLE AND IT HAD SIMILAR PROBLEMS. THE CONSUMER WAS ALMOST INVOLVED IN SEVERAL ACCIDENTS. ON NUMEROUS OCCASIONS, AFTER THE BRAKE PEDAL WAS TAPPED, THE VEHICLE WOULD ACCELERATE BUT THE RPM'S WOULD RISE AND THE VEHICLE WOULD BARELY MOVE. IN STOP IN GO TRAFFIC THE VEHICLE WOULD SURGE FORWARD. (IT FELT AS IF THE TRANSMISSION SLIPPED THEN THE SURGING OCCURRED) THERE WAS AN ANNOYING RATTLE IN THE CEILING CONSOLE. *SC UPDATED 7/5/12 *CN

DUE TO THE DESIGN OF THE SPEEDOMETER, IT WAS IMPOSSIBLE TO READ THE GAUGE WENT THE SUN WAS SHINING BRIGHTLY THROUGH THE WINDSHIELD. *PH *JB

TL* THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A BEEPING NOISE. THE FRONT END OF THE VEHICLE STARTED SHAKING AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE AN UNKNOWN CODE WAS CLEARED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000. THE VIN WAS UNAVAILABLE.

I HAD A TOTAL LOSS CAR CRASH , A LEXUS ES 300 ON MY WAY TO COLLEGE , MY NECK AND BACK WERE AFFECTED AND NOT EVEN ONE AIRBAG OPENED TO PROTECT THE PASSENGERS , THAT THANK GOD I WAS THE ONLY ONE , THAT TRAGIC DAY. I BOUGHT THAT CAR , NOT FOR LUXURY BUT FOR THE SAFETY AND SECURITY IT OFFERED AND THAT IN MY CASE DIDN'T WORK. MY CAR HAS A DEFECT AND A VERY SERIOUS ONE. HOW MANY OTHER LEXUS MIGHT HAVE THE SAME DEFECT? DO SOMEONE WILL HAVE TO DIE TO SOLVE THIS. *TR

TL*THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED THAT SHE WAS UNABLE TO OPEN THE DRIVER'S SIDE DOOR FROM OUTSIDE OR INSIDE THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THE LOCK ON THE DOOR FROZE AND NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT UNDER ANY RECALL AND THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT MILEAGE WAS 85,602 AND FAILURE MILEAGE WAS 85,402.

VEHICLE HESITATED FROM A STANDING START POSITION. THE RPMS WENT UP BUT THE VEHICLE DID NOT MOVE UNTIL IT GOT INTO ANOTHER GEAR. IT WILL DRIVE FOR A WHILE AND THEN VEHICLE WILL STOP. CONSUMER DID NOT FEEL SAFE. *AK THE TECHNICIANS CLAIM THAT THE CABLE FROM THE GAS PEDDLE TO THE ENGINE WAS REMOVED AND REPLACED BY A COMPUTER IN THE 2003 MODELS. ON THE HIGHWAY, IF THE VEHICLE WAS SLOWED DOWN, A HESITATION WOULD BE PRESENT WHILE PRESSING ON THE GAS PEDDLE TO RESUME SPEED. THE ENGINE LIGHT WOULD COME ON ALONG WITH THE HESITATION, ALSO WHEN THE ENGINE LIGHT WOULD COME ON THE VEHICLE WOULD LOSE POWER ALONG WITH BLUE SMOKE BLOWING OUT OF THE EXHAUST, AND THE REAR SEAT CONTAINED A FLAW. *SC *JB

DT: CONSUMER STATES THAT AT NIGHT THERE WAS A TIME DELAY IN THE HEADLIGHTS WHEN BEING SHUT OFF. IF THE TRUNK WAS PROPPED OPEN ONLY 1/8 OF AN INCH THE LIGHTS STAYED ON UNTIL THE BATTERY IWASDEAD. TOOK VEHICLE TO THE DEALERSHIP AND THEY UNHOOKED THE TIME DELAY. THE BATTERY DIED TWICE BECAUSE OF THIS ONLY IN THE NIGHTTIME.*AK

PROBLEMS WITH VEHICLE'S TURN SIGNALS.*MR THE CONSUMER WANTED THE DEALERSHIP TO INCREASE THE SOUND OF THE TURNING SIGNALS WHEN ACTIVATED, AND THE SIGNALS TURNING OFF ONCE THE TURN WAS COMPLETED. THE DEALERSHIP STATED THERE WAS NOTHING THEY COULD DO ABOUT THE TURN SIGNALS. *PH *JB

WHILE DRIVING 65 MPH DRIVER WAS MAKING A RIGHT TURN LOST CONTROL OF THE VEHICLE AND HIT A CONCRETE BARRIER. BOTH AIR BAGS DID NOT DEPLOY. VEHICLE WAS TOWED TO THE DEALER FOR ANALYSIS, AND MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK

HESITATION UPON ACCELERATION. I NOTICE THE VEHICLE LACKS THE ABILITY TO PICK UP SPEED FROM A SLOW DOWN OR DEAD STOP. I FEEL THIS IN 1ST-3RD GEARS WHEN ACCELERATING FROM A DECELERATION SPEED OR STOP. THIS IS VERY SERIOUS AND IS CAUSE FOR SAFETY CONCERNS. I JUST BOUGHT THIS VEHICLE AND I HAVE ANOTHER PROBLEM WITH A CLICKING, WHINING NOISE WHEN TURNING INTO A PARKING SPOT OR MAKING SLOW TURNS.

DEAR SIR, MY COMPLAINT IS ABOUT TOYO TIRES. I HAVE A LEASED LEXUS ES300. THE LEASE STARTED IN DECEMBER OF 2002, FOR 39 MONTHS /36,000 MILES. WE HAVE 18,875 MILES ON THE CAR. I TOOK THE CAR IN FOR AN OIL CHANGE & THE MECHANIC TOLD ME THAT THE TIRES ARE BOLD. I TOOK IT TO THE LEXUS DEALERSHIP , SCANLON OF FT. MYERS & THEY WANT TO CHARGE ME FOR NEW TIRES. I HAVE NEVER HEARD OF TIRES WEARING OUT AT 18,000 MILES. THE TOYO TIRES ARE CHEAP TIRES. THE TIRES CAME WITH THE CAR, & I HAD NO IDEA THAT THEY ARE MANUFACTURED SO POORLY. IS IT FAIR THAT WE HAVE TO PAY FOR NEW TIRES? THANK YOU, LEONARD MOJTA. *JB

THESE TWO ISSUES MAY BE RELATED? THE VEHICLE DISPLAYS INSTABILITY AT FREEWAY SPEEDS. THE ORGINAL TIRES WERE MAKING NOISE BEYOND ANYTHING CONSIDERED NORMAL. HAD TO BE REPLACED AT 20000K. COST $477

TL*THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING 35 MPH WITH THE REAR DEFROSTER ACTIVATED, THE GLASS SHATTERED AND FELL ON THE REAR PASSENGER SEAT INSIDE SHELF BELOW THE WINDOW.. THE PASSENGER WAS UNHARMED. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THE REPLACEMENT COST WOULD BE $608. THE DEALER STATED THAT THERE MAY HAVE BEEN A SMALL PIN HOLE THAT CAUSED THE GLASS TO SHATTER. THE MANUFACTURER WILL PAY $200 OF THE $608. THE CURRENT AND FAILURE MILEAGES WERE 55,068. UPDATED 03-04-08 *BF