TL* THE CONTACT OWNS A 2007 LEXUS GS 350. AFTER TAKING THE VEHICLE TO THE DEALER TO BE REMEDIED PER NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE), IT WAS DIAGNOSED THAT ONE OF THE ENGINE VALVES WAS BENT. IN ADDITION, THE ENGINE'S ROCKER WAS FRACTURED AND BOTH THE VALVES AND ROCKER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.
- NHTSA ID
- 10839362
- Incident
- Feb 15, 2016
- Mileage
- 88,000 mi
ElectricalEngine
Filed Jun 15, 2015
TL* THE CONTACT OWNED A 2007 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 5 MPH, FLAMES APPEARED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE WITHOUT WARNING. THE CONTACT PULLED OVER AND THE ENTIRE PASSENGER SIDE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT DIAGNOSED; HOWEVER, THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
- NHTSA ID
- 10725213
- Incident
- Jun 14, 2015
- Mileage
- 134,000 mi
MY CAR HAD SEVERAL RECALLS ON IT I JUST RECENTLY STARTED GETTING MAIL ON THE RECALL I GOT THE FIRST LETTER IN FEB AND THE SECOND AT THE END OF MARCH AND IT HAD TO DO WITH 3 PARTS VALVE SPRING , ACTUATOR, VALVE VARIENT TIMING THE WEEK AFTER I GOT MY 2ND RECALL LETTER MY CAR JUST STOPPED WORKING WHEN I FILLED IT WITH GAS, BUT 2 DAYS BEFORE THAT I WAS DRIVING THEN VSC, ENGINE , ABS LIGHTS ALL CAME ON AND I LOST POWER WITH NO ACCELERATION ,I TOOK IT TO TOYOTA AND IT WAS DIAGNOSED AND I WAS TOLD I NEEDED THE RECALL ITEMS (3) REPLACED, I THEN WAS DIRECTED TO TAKE IT TO LEXUS AND THEY REFUSED TO HONOR THE RECALL AND THE PARTS THAT CAUSED MY CAR TO BREAK DOWN. THE RECALL PARTS WHICH THEY WONT REPLACE I WAS TOLD IT WAS OUT OF WARRANTY AND TO MANY MILES . SO I WAS TOLD I HAVE TO GET THE PARTS FIXED THAT WERE ON RECALL IN ORDER FOR THEM TO LOOK AT THE CAR I SPOKE TO CORPORATE MRS JUDY COMBS SHE ASKED BOBBY RAHAL IF THEY CAN ASSIST WITH GETTING MY CAR FIXED BECAUSE OF THE RECALL ITEMS AND THEY DECLINED INSTEAD I GOT A BILL FOR 5427.00 IF I WANTED IT FIXED. AND THE SERVICE GUY [XXX] TOLD ME THE REASON THE CAR BROKE DOWN IS BECAUSE OF THE RECALL ITEMS AND HE WOULD LOVE TO FIX IT BUT HIS MANAGER SAID NO. SO LEXUS REFUSED TO HONOR THE RECALL AND I HAVE TO GET MY CAR FIXED IN ORDER FOR THEM TO LOOK AT IT. I WAS SENT A INVOICE THAT SAID LEXUS THE CORPORATE OFFICE DECLINED TO HELP BUT IT WAS THE ACTUAL DEALER THAT DECLINED TO REPLACE THE RECALLED PARTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- NHTSA ID
- 10587777
- Incident
- May 3, 2014
- Mileage
- 210,000 mi
Driver assistanceElectricalEngine
Filed Apr 15, 2014
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION FOR 2 MILES, THAT TOOK THE VEHICLE FROM 60 MPH TO 85 PLUS MPH. DURING THE ACCELERATION PERIOD, SHE COULD NOT SLOW DOWN DESPITE TAKING HER FOOT OFF THE ACCELERATOR AND PRESSING THE BRAKE PEDAL REPEATEDLY. THE VEHICLE EVENTUALLY SLOWED DOWN ON ITS ON ACCORD AND DECELERATED. SHE WAS ABLE TO STOP THE VEHICLE. THE CONSUMER ALSO NOTICED THE TACHOMETER NEEDLE USUALLY REGISTERED BETWEEN 2000 AND 3000 RPM'S, BEGAN TO WIDELY FLUCTUATE BETWEEN 2000-6000 RPMS WITH NO CORRESPONDING CHANGE IN THE VEHICLE ENGINE SOUND. *JB
- NHTSA ID
- 10578721
- Incident
- Mar 9, 2014
TL* THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE.
- NHTSA ID
- 10552886
- Incident
- Nov 18, 2013
I RECEIVED AN URGENT SAFETY RECALL FROM LEXUS/ TOYOTA MOTORS REGARDING A NO-CHARGE REPLACEMENT FOR A 2GR-FSE INTAKE VVT ACTUATOR GEAR. WHEN I CONTACTED LEXUS, THEY INDICATED THAT PARTS WILL NOT BE AVAILABLE UNTIL MARCH OF 2014, (WITH NO GUARANTEE THAT THEY WILL HAVE THEM AT THAT POINT,) AND THAT THEY WOULD PLACE MY NAME ON A WAITING LIST. I FIND IT UNACCEPTABLE THAT I'M INFORMED OF A DANGEROUS SAFETY ISSUE, THEN TOLD I HAVE TO WAIT 4+ MONTHS FOR RESOLUTION. WHAT IS AN ACCEPTABLE AMOUNT OF TIME THAT A MANUFACTURER HAS TO PROVIDE PARTS/ MATERIALS AND PERFORM REPAIRS? PLEASE ADVISE. *TR
- NHTSA ID
- 10550963
- Incident
- Nov 5, 2013
I BOUGHT A PRE-OWNED CERTIFIED 2007 LEXUS GS 350 IN SEPT 2010, I WAS DRIVING ON A MAJOR HIGHWAY WHEN I HEARD A POP AND THE ENGINE LOST POWER. LUCKILY I WAS ABLE TO MOVE TO THE CORNER LANE TO AVOID A TRACTOR TRAILER HITTING ME FROM BEHIND. THE CAR WAS THEN TOWED TO THE NEAREST LEXUS DEALER, I WAS TOLD BY THAT DEALER THAT A RECALL WAS PERFORMED JUST PRIOR TO MY PURCHASE OF THE VEHICLE AND SOME SCREWS WERE MISSING FROM THE REPAIR. WHICH CAUSE AN ENGINE FAILURE WHILE I WAS DRIVING. THE LEXUS DEALER THAT I BOUGHT THE CAR FROM, INSISTS THEY FIX THE NEW ENGINE, THE CAR WAS THEN TOWED TO THE LEXUS DEALER FROM WHOM I PURCHASED THE VEHICLE. NOW THEY ARE SAYING A CHAIN WAS CUT IN THE ENGINE AND THEY WILL JUST REPLACE THE CHAIN AND NOT THE ENTIRE ENGINE, I WAS EXPECTING A NEW ENGINE. *TR
- NHTSA ID
- 10396990
- Incident
- Apr 11, 2011
- Mileage
- 17,000 mi
RECENTLY, TOYOTA HAS OFFICIALLY FILED A GOVERNMENT RECALL ON OVER 138,000 LEXUS MODELS DUE TO ENGINE PROBLEMS. THE RECALL AFFECTS 2007-2008 LEXUS GS 350/450H, 2008 LEXUS GS 460, 2006-2008 LEXUS IS 350, 2007-2008 LEXUS LS 460/460L, AND 2008 LEXUS LS 600HL MODELS. THE PROBLEM STEMS FROM FOREIGN MATERIAL THAT MAY HAVE CONTAMINATED THE VALVE SPRING CAUSING IT TO DEGRADE AND POSSIBLY BREAK. IF THAT OCCURS, THE ENGINE COULD FAIL AND STOP WHILE THE VEHICLE IS IN MOTION INCREASING THE RISK OF A CRASH. (ARTICLE FROM ASSOCIATED PRESS DEC. 23, 2010: LOS ANGELES ' TOYOTA MOTOR CORP. AGREED TO PAY $10 MILLION TO THE FAMILY OF FOUR PEOPLE KILLED IN A RUNAWAY LEXUS CRASH THAT LED TO RECALLS OF MILLIONS OF THE AUTOMAKER\\\'S VEHICLES, AN ATTORNEY SAID THURSDAY. THE AMOUNT WAS RELEASED THURSDAY BY ORANGE COUNTY LAWYER LARRY WILLIS, WHO REPRESENTS THE DEALERSHIP THAT LENT THE LEXUS TO THE FAMILY, ATTORNEY JEAN-PAUL JASSY SAID. JASSY SPOKE WITH WILLIS AND REPRESENTED SEVERAL MEDIA ORGANIZATIONS, INCLUDING THE ASSOCIATED PRESS, THAT FILED A MOTION OPPOSING EFFORTS TO KEEP THE DETAILS SEALED.) I LEASED A LEXUS GS350 SEVERAL YEARS AGO (4/12/2007). MY LEASE DOES NOT EXPIRE UNTIL 4/12/2012. I WROTE LEXUS A LETTER STATING THAT I WOULD LIKE TO RETURN MY LEXUS GS350 TO THE LOCAL DEALER AND END MY LEASE BEFORE THE EXPIRATION DATE OF 4/12/2012. LEXUS RESPONDED BY INDICATING THAT IT WOULD NOT LET ME RETURN MY CAR. PLEASE ASSIST ME AND ORDER LEXUS TO END MY LEASE DUE TO THE UNSAFE VEHICLE THEY PROVIDED ME. *TR
- NHTSA ID
- 10374814
- Incident
- Nov 10, 2010
- Mileage
- 60,000 mi
EngineVisibility
Filed Mar 2, 2010
TL*THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT WAS MAKING A RIGHT TURN, THE ENGINE STALLED AND THEN STARTED WHEN THE VEHICLE LUNGED FORWARD. THE CONTACT WAS MAKING A TURN AND THE TRACTION CONTROL KICKED IN AND THE ENGINE STALLED IN THE MIDDLE OF THE ROAD AGAIN. WHEN TAKING HIS FOOT OFF OF THE ACCELERATOR PEDAL AND THEN DEPRESSED IT AGAIN, THE VEHICLE RESPONDED NORMALLY. THE CONTACT INFORMED THE MANUFACTURER AND IT TOOK THEM TWO MONTHS TO SEND A FACTORY REPRESENTATIVE TO INSPECT THE VEHICLE. THEY INFORMED HIM THAT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT TOOK THE VEHICLE TO AN AUTHORIZED DEALER AND THEY REFUSED TO REPAIR IT STATING THAT WAS THE WAY IT SHOULD FUNCTION. THE CONTACT ALSO HAD MULTIPLE PROBLEMS WITH THE OUTSIDE MIRRORS WHEN IT ENABLED HIM TO SEE OUTSIDE OF THE VEHICLE. THE DEALER REPAIRED BOTH MIRRORS BUT HAD TO REPAIR THEM MULTIPLE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE WAS MILEAGE 3,000 AND THE CURRENT MILEAGE WAS 25,000.
- NHTSA ID
- 10315486
- Incident
- Mar 1, 2010
- Mileage
- 3,000 mi
LEXUS GS 350 SURGE PROBLEMS IS TEMPORARILY ELIMINATED BY REMOVING NEGATIVE ON BATTERY CABLE FOR FIVE MINUTES. AT THIS POINT THE COMPUTER SEEMS TO RESET AND AUTO WILL DRIVE NORMAL FOR A WHILE. THIS TELLS ME THAT PERHAPS OTHER COMPLAINTS FOR TOYOTA, LEXUS ARE RELATED TO ELECTRONIC THROTTLE. I LEARNED HOW TO DO THIS FROM LEXUS MISSION VIEJO CALIFORNIA DEALERSHIP SERVICE. THE STORE WAS OWNED BY TOYOTA AT THE TIME, THE CARLSBAD CALIFORNIA LEXUS SAYS THEY WILL NOT DO THIS TO STOP SURGE BUT IT WORKS SO WHY DO THEY DENY IT???? I HAVE TO DO THIS CONSTANTLY. I DID HAVE AN ACCIDENT RIGHT AFTER DEALER WORKED ON SURGE ISSUE. *TR
- NHTSA ID
- 10310411
- Incident
- Nov 13, 2009
- Mileage
- 22,000 mi
TL*THE CONTACT OWNS A 2007 LEXUS GS350. WHENEVER THE CONTACT DROVE THE VEHICLE BEFORE IT HAD TIME TO WARM UP AFTER A COLD START THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE DEALER INFORMED THE CONTACT THAT THE FAILURE COULD NOT BE REPRODUCED AND THAT THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 29000. UPDATED 07/08/10.*LJ UPDATED 8/24/10 *CN THE CONSUMER STATED THE VEHICLE HAS SINCE STALLED TWO MORE TIMES, SINCE HE LAST WROTE IN BACK IN JANUARY. THE CONSUMER STATED HE WOULD SHIFT THE VEHICLE IN TO NEUTRAL WHEN THE RPM'S WENT BELOW 500. WHEN THE VEHICLE STALLED, HE LOST STEERING CAPABILITIES, BUT THE BRAKES CONTINUED TO FUNCTION ENOUGH TO BRING THE VEHICLE TO A HALT. UPDATED 08/26/10
- NHTSA ID
- 10298637
- Incident
- Nov 27, 2009
- Mileage
- 29,000 mi
TL*THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 09V020000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIR; HOWEVER, THE NECESSARY PART WAS UNAVAILABLE DUE TO A MASSIVE BACK ORDER. THE TECHNICIAN WAS UNAWARE OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.
- NHTSA ID
- 10268352
- Incident
- Mar 24, 2009
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.