Visibility
Filed Dec 27, 2024
The contact owns a 2008 Lexus GS 350. The contact stated that while driving at an undisclosed speed, he became aware that the rearview mirror's reflective surface was fading, reducing rear-view visibility. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 115,000.
- NHTSA ID
- 11632658
- Incident
- Dec 27, 2024
- Mileage
- 115,000 mi
I am writing to file a complaint against Lexus Corporation regarding a significant safety issue with my vehicle. Despite NHTSA’s recall notice for defective engine valve springs installed in certain 2008 GS350 vehicles with a specified range of VIN numbers that includes my vehicle’s, Lexus still persevered my car is not applicable for the recall and refused to cover the necessary repair costs after identifying the root cause of my car’s engine failure to be a broken valve spring out of a total of 24, as was initially diagnosed by a local auto repair shop. Their negligence of timely contacting impacted vehicle’s owner and outright refusal to cover this critical recall repair cost is truly outrageous as my own life and public safety have been in danger during these years. My vehicle experienced a near-catastrophic sudden engine failure with violent shaking and stalling at around 7:30am on April 27 while traveling on Highway 101. Fortunately, I managed to exit the highway safely during the heavy traffic and pulled into a nearby parking lot. It was towed to a local auto repair shop for initial diagnosis and a few days later transported to the Stevens Creek Lexus repair facility as instructed by them. The National Highway Traffic Safety Administration (NHTSA) has issued a recall (document link: https://static.nhtsa.gov/odi/rcl/2010/RCMN-10V309-1264.pdf) encompassing the range of vehicles affected by the defective valve springs, which includes my vehicle. However, despite being within the recall range, Lexus Corporate still refused to cover the repair costs. I respectfully request your intervention in conducting a thorough investigation into this matter. It is crucial that Lexus Corporate be held accountable for their actions, and appropriate measures be taken to rectify this safety issue without delay. The safety of consumers must always be a top priority, and I trust that NHTSA will take decisive action to protect the public from further harm.
- NHTSA ID
- 11523504
- Incident
- Apr 27, 2023
Fuel system
Filed May 17, 2021
2008 GS350 - 129k miles - 1 owner Looking for input on whether/how to proceed as this is now a multi-year problem (2019- 2021). My 2008 Lexus GS350 had the following recalls (All fuel and engine related): NHTSA CAMPAIGN ID: 18V432000; NHTSA Campaign Number: 14V647000 NHTSA CAMPAIGN ID: 09V020000; NHTSA CAMPAIGN ID: 10V309000 Before the last fuel assembly recall work was out of warranty 2019, I started experiencing an extreme fuel odor after a decline AND each time car was started (noticeable only with windows down). No warning lights, system reported no issues. Independent mechanic found a leaking fuel injector (port on that side is "clean".) (Lexus dealerships found no issues). Replaced fuel injector, no change in fuel smell, strong as ever. Neither Lexus or Independent mechanic can determine what is wrong. Pandemic happened and I only drive the car once a week to the grocery store, strong fuel smell on startup still happens. (Haven't been on any incline/declines). 5/9/21, filled gas tank, started car, made 2 stops before heading home, "Check engine, Check VSC" and a myriad of lights came up on dash. (Total of 3 startups after filling tank, lights came on after 3rd start). Code comes up - P0430 - Catalyst System Efficiency Below Threshold Bank 2 All the fuel related symptoms & issues can't be a coincidence. 2 Fuel assembly recalls, fuel smell, leaking fuel injector, continued fuel smell, now catalytic converter issue even though car is barely used in the last year.
- NHTSA ID
- 11417496
- Incident
- Apr 9, 2019
ANTI-LOCK BRAKING SYSTEM,VEHICLE STABILITY CONTROL SYSTEM,TRACTION CONTROL SYSTEM
- NHTSA ID
- 11415594
- Incident
- May 5, 2021
- Mileage
- 80,000 mi
ALMOST 2 MONTHS STARTED TO EXPERIENCE WET DRIVERS FLOOR. I DRIED THE WATER PUDDLE UP. IN TWO DAYS PUDDLE BACK ALONE WITH THE DRIVERS SIDE BACK FLOORS WET. I DRIED THE WATER UP AGAIN. I TOOK MY VEHICLE TO LEXUS DEALERSHIP. TECHNICIAN UNCLOGGED THE SUNROOM HOSE DRAIN AT A COST $155.15 THE NXT COUPLE OF DAYS THE PUDDLES ARE BACK. SERVICE CONSULTED STATED THEY HOPE THE PROBLEM IS FIXED. IN 2014 LEXUS REPAIRED HVAC EVAPORATORS DRAIN HOSE ON 2007-2017 LEXUS VEHICLES EXCEPT THE LEXUS GS. I HAVE WIPE WET WINDOWS EVEN WHEN THE HVAC IS OFF. I CALLED LEXUS CLAIM WAS TOLD THEY COULD NOT HELP WITH THE PROBLEM. BUT, NEVERTHELESS MY COMPLAINT WOULD BE REVIEWED AND WAS TO RECEIVE AN ANSWER WITHIN 24 HRS. I WAS TOLD BY DEALERSHIP TO BRING BACK IF PROBLEM CONTINUED. I FEEL THAT WOULD BE A DIME AND NICKEL TRANSACTIONS. ON THE LEXUS BLOG MANY INDIVIDUALS HAVE SPENT UP TO $2500 AND PROBLEM STILL EXIST. TO SOLVE THE PROBLEM THEY SOLD THE CARS VOWING NEVER TO PURCHASE A LEXUS. THANK YOU.
- NHTSA ID
- 11362140
- Incident
- Sep 21, 2020
- Mileage
- 96,000 mi
SPEAKERS - I'VE HAD 2 "BLOW" BUT THEY WEREN'T BLOWN, THE SPEAKER GLUE HAD JUST DISSOLVED AND THE TOP OF THE SPEAKERS WERE RATTLING. I CAN'T EVEN GET TO THE REAR BLOWN SPEAKER BECAUSE THE ENTIRE BACK SEAT HAS TO BE REMOVED TO ACCESS IT. THIS IS A COMMON COMPLAINT IN ALL OF THE FORUMS I'VE VISITED THAT THESE SPEAKERS FALL APART.
- NHTSA ID
- 11308346
- Incident
- Feb 1, 2017
THIS CAR BURNS AN INSANE AMOUNT OF OIL AND TURNS BLACK IN COLOR. I HAVE NO OIL LEAK BUT HAVE TO PUT ABOUT A QUART IN WEEKLY.
- NHTSA ID
- 11308344
- Incident
- Jan 1, 2018
REAR VIEW MIRROR CLOUDY AND SHOWING BLACK SPOTS
- NHTSA ID
- 11205595
- Incident
- Jan 1, 2011
Exterior lighting
Filed Jan 17, 2018
WHEN DRIVING AT LEAST 3 MIN THE FRONT HEAD LIGHTS GOES OUT.DONT MATTER HOW MANY TIMES YOU GET IT FIX
- NHTSA ID
- 11063394
- Incident
- Jan 1, 2018
- Mileage
- 70,000 mi
Fuel system
Filed Oct 16, 2017
FUEL SMELL SEEMING TO ORIGINATE FROM UNDER THE HOOD
- NHTSA ID
- 11033945
- Incident
- May 1, 2016
- Mileage
- 144,000 mi
EngineFuel system
Filed Sep 2, 2017
SMELL OF GAS IN THE MAIN CABIN ALL OF THE SUDDEN WHEN DRIVING ON A CITY STREET. UPON EXITING CAR, SMELL OF GAS COMING FROM ENGINE COMPARTMENT.
- NHTSA ID
- 11021158
- Incident
- Sep 1, 2017
- Mileage
- 160,000 mi
SAFETY ISSUE: LEXUS GS 350 2008 HAS THE ISSUE OF REAR VIEW MIRROR. THE REAR VIEW MIRROR IS LOOSING UNDER THE GLASS THE SPECIAL TEXTURE. LEXUS COMPANY SAVED MONEY AND REPLACED HIGH QUALITY OF REAR VIEW MIRROR TO CHEAP STRUCTURE. MIRROR LOOKS LIKE FROM THE LATE 19TH CENTURY. APPEARANCE OF REAR VIEW MIRROR IS SCRATCHED UP WITH RANDOM BLACK SPOTS, FOGGY TO THE POINT THAT YOU CANNOT SEE THROUGH IT DURING THE LATE DARK HOURS OF THE EVENING AND NIGHT. EVEN THOUGH THE TOP OF THE GLASS IS SMOOTH WITHOUT ANY TRACE OF NEGLECT. THIS ISSUE STARTED TO BE A LONG TIME AGO WITH A SMALL BAD APPEARANCE, BUT IT'S GRADUALLY GETTING WORSE. LEXUS OF ROSEVILLE AT 300 AUTOMALL DR, ROSEVILLE, CA 95661 ON APRIL 19, 2017, OFFERED TO BUY FOR $1235 THEN THEY GAVE ME DISCOUNT OF $882 BECAUSE OF MANY COMPLAINTS OF THE SAME ISSUE. I HAVE OLD LEXUS GS 400 1998 AND THE REAR VIEW MIRROR LOOKS PERFECT. PLEASE REVIEW THIS ISSUE. THANK YOU AND I APPRECIATE YOUR TIME.
- NHTSA ID
- 10979654
- Incident
- Apr 20, 2017
AFTER HAVING THE CAMSHAFT TIMING GEAR REPLACED DUE TO THE RECALL, I NOTICED MY CAR WAS BURNING A LOT OF OIL BUT THERE WAS NO LEAK. MY CAR WOULD BE OUT OF OIL 1,800 MILE PRIOR TO ME NEXT OIL CHANGE AND I WOULD NEED TO ADD 2 QUARTS OF OIL TO MY CAR. WHEN I BROUGHT THE CAR IN TO BE LOOKED AT, I WAS TOLD THAT THERE WAS OIL SEEPAGE IN THE TIMING CHAIN AREA WHICH IS A $3,500 REPAIR. THE MORE I RESEARCH, THE MORE I'M FINDING THAT PEOPLE ARE STATING THIS IS RELATED TO THE RECALL PERFORMED.
- NHTSA ID
- 10789335
- Incident
- Nov 5, 2015
- Mileage
- 132,000 mi
Steering
Filed Sep 7, 2014
STEERING RACK FAILURE REQUIRED REPLACEMENT. PROBLEM DISCOVERED PRIOR TO ANY POTENTIAL ACCIDENT. *TR
- NHTSA ID
- 10631415
- Incident
- Aug 14, 2014
- Mileage
- 90,000 mi
Exterior lighting
Filed Jan 24, 2011
NEARLY CRASHED INTO THE BACK OF A LEXUS SEDAN SLOWING FOR FULL SPEED TOLL PAYMENT. EVEN THOUGH THE VEHICLE HAD DAYTIME DRIVING LIGHTS, THERE WAS NO INDICATION IN THE REAR OF THE VEHICLE. HEAVY RAIN WAS AFFECTING VISIBILITY AND THE LACK OF ANY REAR LIGHT INDICATIONS NEARLY LEAD TO A MULTIPLE VEHICLE CRASH. I BELIEVE THIS CONDITION EXISTS ON MOST VEHICLES WITH DAYTIME RUNNING LIGHTS AND MAY VERY WELL HAVE LED TO NUMEROUS FATAL ACCIDENTS. NO LIGHT ON THE READ OF A VEHICLE DURING POOR VISIBILITY CONDITIONS CAN NO DOUBT LEAD TO RE-END CRASHES. *TR
- NHTSA ID
- 10378435
- Incident
- Aug 10, 2010
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.