Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
7
Latest Aug 29, 2020
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 29, 2018
What this page shows
Our database holds 7 NHTSA owner-reported complaints for the 2018 Lexus GX460. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–7 of 7
Suspension
Filed Aug 29, 2020
I WENT TO NEW COUNTRY LEXUS DEALER I COMPLAINED THREE TIMES THEY PUT A LOT OF MILEAGE TEST DRIVING IT AND KEPT OVER 24 HOURS AND SAID THERE WAS NOTHING WRONG WITH IT. THEY STILL MAKE THE SAME NOISE IN THE SUSPENSION. I WOULD LIKE TO TELL PEOPLE NOT TO BUY LEXUS IS JUNK I'VE DRIVEN 2 CARS FROM THIS COMPANY AND IT SUCKS AND IS JUNK AND PLEASE DON'T GO THERE. THEY ARE ROUND NEVER RETURN CALLS. ALL THEY WANT IS YOUR MONEY. AGAIN PLEASE DON'T BUY LEXUS CARS, I'VE HAD ALMOST 6 YEARS OF EXPERIENCE AND IS COMPLETE JUNK. THANK YOU
NHTSA ID
11351964
Incident
Jan 31, 2018
Airbags
Filed Jun 19, 2020
Crash reported2 injuries reported
TL* THE CONTACT OWNED A 2018 LEXUS GX460. THE CONTACT STATED WHILE DRIVING ABOUT 45 MPH SHE FELL ASLEEP BEHIND THE WHEEL DUE TO A MEDICAL CONDITION AND SIDE SWIPED TWO PARKED VEHICLES. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE POLICE CAME TO THE SCENE AND A REPORT WAS TAKEN. THE CONTACT STATED THAT SHE SUSTAINED BRUISING FROM THE SEAT BELT AND INJURIES TO HER RIGHT HAND HOWEVER, HER GRANDSON WHOM WAS SEATED IN THE REAR PASSENGER SEAT SUSTAINED INJURIES TO HIS LEG AND KNEE, AND A CUT LIP. THE CONTACT MENTIONED THAT MOST OF THE DAMAGE TO THE VEHICLE WAS ON THE PASSENGER SIDE. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.
NHTSA ID
11329739
Incident
Jun 12, 2020
Mileage
31,000 mi
Powertrain (other)
Filed Jan 15, 2020
THERE IS A THUD THAT OCCURS IN THE DRIVE TRAIN WHEN ACCELERATING FROM A STOP, OR ACCELERATING FROM A ROLL. THE DEALER SAID ITS NORMAL, BUT IT CANNOT BE NORMAL. IT IS A LITERAL THUD. I HAVE HEARD THIS THUD COUNTLESS TIMES OVER THE LAST YEAR SINCE WE BOUGHT THE CAR. I HAVE ALSO READ ON MANY FORUMS THAT OTHER PEOPLE HAVE THIS SAME ISSUE.
NHTSA ID
11299580
Incident
Jan 1, 2020
Mileage
10 mi
Suspension
Filed Dec 12, 2018
VEHICLE OFTEN SITS VISIBLY LOWER ON THE LEFT SIDE DURING DRIVING AND AT REST. VEHICLE ALSO OFTEN HISSES FROM REAR AFTER TURNING OFF AFTER DRIVING. DEALER DENIES ANY PROBLEM, BUT STATES THEY HAVE HAD SEVERAL OTHER COMPLAINTS FROM OTHER CUSTOMERS. LEXUS STATES PROBLEM CAN ONLY BE DIAGNOSED WITH FULL TANK OF GAS - IMPLYING IF THE GAS TANK IS NOT FULL, THE VEHICLE MAY BE UNLEVEL. LEXUS STATES THIS IS A NORMAL CONDITION FOR THIS VEHICLE, AND THE VEHICLE DOES NOT MEET LEXUS REPAIR CRITERIA. FIRST NOTICED ISSUE ON DAY OF PURCHASE. AT THAT TIME DEALER SAID IT COULD BE ADJUSTED, BUT NOW STATES THERE IS NO ADJUSTMENT. (I DID NOT HAVE THE STATED ADJUSTMENT PERFORMED AT THAT TIME, BECAUSE I HAD JUST DRIVEN 2 HOURS TO PICKUP MY NEW VEHICLE).
NHTSA ID
11160991
Incident
Mar 24, 2018
Mileage
50 mi
Other / unspecified
Filed Aug 8, 2018
CAR BE GOOD. JUST NEED FULL GAS 2 YEAR.
NHTSA ID
11118446
Incident
Aug 7, 2018
Mileage
185 mi
Brakes
Filed May 30, 2018
Crash reported1 injury reported
I AM A BOONE NC POLICE OFFICER THAT INVESTIGATED A CRASH IN WHICH THE DRIVER AND EVIDENCE SUGGESTS THE FOLLOWING: THE DRIVER PRESS THE BRAKE PEDAL, THE BRAKING SYSTEM FAILED TO ENGAGE AND THE ACCELERATOR WENT TO 100%. THE LEXUS HIT EIGHT OTHER VEHICLES BEFORE TURNING ONTO ITS SIDE. THE DRIVER WAS SURE THAT HE WAS PRESSING THE BRAKE PEDAL ( HE IS ALSO AN AIRPLANE PILOT). OUR LOCAL NEWSPAPER DID AN ARTICLE ABOUT THE CRASH AND WAS CONTACTED BY ANOTHER LEXUS SUV OWNER. THE OTHER LEXUS OWNER STATED THAT THE SAME THING HAPPENED TO HER IN THE LOWES HARDWARE PARKING LOT IN WYTHEVILLE VA. ONE MAY ASSUME THAT THERE IS A PROBLEM WITH THE COMPUTER SYSTEM IN THE 2018 LEXUS SUV. IF I KNOW OF TWO INCIDENTS OF THIS NATURE, I WONDER HOW MANY INSTANCES THERE IS NATIONWIDE.
NHTSA ID
11098791
Incident
Apr 11, 2018
Mileage
1,000 mi
SteeringSuspension
Filed May 29, 2018
I BOUGHT THE CAR LAST MOMTH (MAY APRIL 2018), NOW THE MILEAGE IS JUST 490, AND THE CAR IS ALREADY LEANING TO THE RIGHT PASSENGER SIDE. THE FIRST ISSUE WITH THE CAR WAS IT WAS PULLING TO THE RIGHT WHEN YOU DRIVE IT AT A SPEED OF 30 - 40 MILES PER HOUR. I TOOK IT TO THE DEALERSHIP WESTSIDE LEXUS HOUSTON. AND THEY DID FIX IT. BUT THE LEANING TO THE RIGHT SIDE WAS NOT FIXED. THE SERVICE PERSONNEL SAID THAT THIS IS NORMAL FOR THE CAR TO LEAN, AND I TOLD THEM THAT WHEN THE CAR IS IN MOTION YOU CAN EVEN TELL AND FEEL THAT IT IS LEANING. THEY SAID THAT IT IS NORMAL, THIS IS PART OF THE KDSS SYSTEM AND THERE IS NOTHING TO BE WORRIED ABOUT. I WAS SO DISAPPOINTED BECAUSE MY TWO KIDS GET TO RIDE THIS CAR, MY FAMILY. AND I KNOW FOR A FACT THAT THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. I HAVE DONE SOME RESEARCH, AND FOR YEARS SINCE THE PREVIOUS MODEL OF GX 460 THEY SAID ITS NORMAL EVEN IF ITS NOT NORMAL.. THIS IS NOT A GOOD QUALITY CAR MADE FOR FAMILY. I WASTED MY HARD EARNED $56,000. I BOUGHT THIS CAR BRAND NEW WITH $3000 DOWNPAYMENT. I SHOULD HAVE JUST KEPT THE $3000, NOW I AM PLANNING TO GET THIS REPAIR FROM MY OWN POCKET SINCE THEY WONT FIX IT.
NHTSA ID
11098371
Incident
May 28, 2018
Mileage
490 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.