Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2010 Lexus Hs 250 Hybrid submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
WHEN I RUN OVER A BUMP IN THE ROAD OR HIT ANYTHING IN THE STREET, MY CAR GOES INTO A FIT ALMOST HITTING THE OTHER CARS. ITS LIKE AFTER THAT, HE MOVES REALLY FAST FORCING IT TO GO FASTER AND MY FOOT IS NOT EVEN ON THE BREAKS...
2010 LEXUS HS 250H START MALFUNCTION, ALL LIGHTS FLICKERING THEN NOTHING. ATTEMPTED JUMPING THE 12V BATTERY OFF BUT THAT DID NOT WORK, ATTEMPTED REPLACING KEY FOB BATTERY AND THAT DID NOT WORK. NOW THERE IS NO LIGHTS OR ELECTRICITY THE ONLY LIGHTS THAT FLICKER ARE THE P LIGHT WHICH STROBES SLIGHTLY AND WHEN THE BRAKE IS PLAYED WITH (DEPRESSED AND LET OUT SEVERAL TIMES) I CAN GET THE LIGHT "KEY NOT DETECTED" AND THE "TRIANGLE WITH THE !" TO COME ON. THEN WHEN I HOLD FOB TO THE POWER BUTTON IT WILL SAY, "DEPRESS BRAKE AND PUSH POWER BUTTON TO START CAR" HOWEVER THAT DOES NOT WORK. CAR WAS STATIONARY IN PARK IN GARAGE AND HAD BEEN DRIVEN NOT EVEN 45 MINUTES PRIOR.
I PURCHASED A 2010 HS 250H LEXUS IN AUG 8, 2016. I RECENTLY FOUND OUT THAT IT HAS BEEN RECALLED 7 TIMES WITH SERIOUS UNDER THE HOOD ISSUES AND WAS TOLD THE ONLY ONE OUTSTANDING THE ONE I STUMBLED UPON DUE TO RESEARCH. THIS CAR HAS RUINED MY LIFE.IT HAS NEEDED ALL SORT OF REPAIRS SINCE I PURCHASED IT. MOST OF THE TIME IT HAS HAD TO JUST SIT IN THE YARD DUE TO THE FACT THAT I WAS AND STILL IS, AFRAID TO DRIVE IT.. IT STARTED JUST A FEW DAYS AFTER MY DEALER WARRANTY HAD RUN OUT. IT CUTS OFF IN THE MIDDLE OF THE ROAD, LOSING THE ABILITY TO ACCELERATE,ETC. ONE DAY DURING WORK TRAFFIC IT CUT OFF ON ME AND TRAFFIC STAYED BACKED UP FOR MILES BEFORE I COULD CALL AND PAY FOR A TOW TRUCK. IN FACT, NOWADAYS, THAT'S BEEN THE ONLY WAY I CAN GET IT TO AND FROM THE REPAIR SHOP. NOT TO MENTION THE FACT THAT I SOCKED MUCH OF MY SAVINGS INTO THIS CAR BECAUSE I HAD JUST RECENTLY RECEIVED MY TEACHING CERTIFICATION AND EXPECTED TO BE WORKING FULL TIME AND WOULD HAVE NO PROBLEMS. I'VE RECEIVED NUMEROUS OFFERS TO APPLY FOR NUMEROUS TEACHING POSITIONS BUT HAVE NOT BEEN ABLE TO APPLY DUE TO THE LACK OF TRANSPORTATION. I HAVE A LOAN AND INSURANCE THAT HAD TO BE MAINTAINED. I ALSO HAVE A MORTGAGE THAT I EXPECTED TO BE ABLE TO PAY FOR DUE TO MY NEWLY ACQUIRED CERTIFICATION AND OBTAINING A DEPENDABLE FORM OF TRANSPORTATION BECAME A NECCESITY. AT THIS POINT I HAVE HAD TO MOVE IN WITH RELATIVES BECAUSE I CAN NO LONGER AFFORD THE HOUSE AND DUE TO CONTINUOUS CAR REPAIR COST, MAY EVEN BE LOSING THE NON OPERATING 2010 LEXUS HS250H, THAT I HAVE BASICALLY NEVER BEEN ABLE UTILIZE FOR A BETTER LIFE FOR MYSELF. THE LEXUS DEALER WHO NOW HAS THE CAR HAS GIVEN ME A LOANER. I THINK THAT DRIVING THE CAR FOR EIGHT YEARS WITH THIS LAST TWO RECALLS, HAS DESTROYED IT.LIES HAVE BEEN TOLD BECAUSE A RECALL DATED 8/11/2016, 3 DAYS AFTER MY PURCHASE CONTRACT, AND I NEVER RECEIVED ANY NOTICE OF THIS RECALL NON WORK DONE.
TRAVELING BETWEEN 60-70 MPH I JERKED THE STEERING WHEEL TO THE RIGHT TO AVOID SOMEONE ENTERING MY LANE AT A FREEWAY MERGE. THE CAR STARTED SWERVING TO AN EXTREME DEGREE. I HEARD THE BEEP OF SOMETHING ENGAGING THAT I ASSUME WAS THE VSC, BUT MY HEAD WAS BEING JERKED TOO HARD FROM SIDE TO SIDE TO BE ABLE TO CONFIRM WHAT MIGHT HAVE BEEN DISPLAYED ON THE DASHBOARD. I SLOWLY TRIED TO BRAKE WHEN THE VEHICLE CONTINUED TO SWERVE WITHOUT ABATEMENT AND THE VSC EVENTUALLY TURNED OFF. HAD IT NOT BEEN FOR ALERT DRIVERS BEHIND ME SLOWING DOWN WHEN THIS OCCURRED, I'M CERTAIN THIS WOULD HAVE CAUSED AN ACCIDENT.
ON 9/29/2017 WHILE TURNING LEFT AT NIGHT IN A DARK ROAD ALL INTERIOR AND EXTERIOR LIGHTS WENT OUT. WE CRASHED INTO WALL BESIDE THE CITY STREET AND OUR CAR WAS TOTALED. WE FILED A CLAIM WITH LEXUS AT THAT TIME. A RECALL NOTICE FOR THIS PROBLEM CAME IN DECEMBER. ON DECEMBER 22,2017, LEXUS STATED IN LETTER FROM THEIR LEGAL DEPARTMENT THAT LEXUS HAD NO RESPONSIBILITY. THEY WERE ABLE TO START THE CAR AND TURN ON THE LIGHTS ON NOVEMBER 14, 2017 WHEN AN INSPECTION OF THE VEHICLE WAS MADE. THE URGENT SAFETY RECALL DESCRIBED WHAT WE EXPERIENCED. NO ADEQUATE EXPLANATION FOR THE FAILURE OF OUR ELECTRICAL SYSTEMS
REAR WINDOW BREAK LIGHT (LIGHT IN THE MIDDLE OF REAR VEHICLE WINDOW) STOPS LIGHTING STARTING 2015. WHEN THE VEHICLE IS IN THE BREAKING MOTION, THE REAR WINDOW BREAK LIGHT IS DEAD AND DOES NOT TURN RED.
THIS IS AN IDENTICAL COMPLAINT TO ANOTHER I SAW HERE. WHILE THE BRAKES ARE APPLIED AND THE VEHICLE GOES OVER A BUMP OR A POTHOLE OR A SLIPPERY SURFACE, THE FOLLOWING HAPPENS: , - BRAKES LOSE ALL OF THEIR GRIP FOR APPROXIMATELY ONE SECOND (I.E. NO LONGER BEING APPLIED) . WHILE THE VEHICLE DOES NOT ACCELERATE FOR THIS BRIEF MOMENT, IT DOES CEASE TO BRAKE, WHICH HAS BEEN VERY DANGEROUS, ESPECIALLY IF ANOTHER VEHICLE IS AHEAD. IT IS VERY PREDICTABLE AT THIS POINT, BUT STILL A SAFETY HAZARD. THIS IS NOT SOMETHING THAT OCCURS SOMETIMES, IT OCCURS EVERY TIME (ESPECIALLY IF THE CAR IS ON A DOWNHILL INCLINE). THIS HAPPENS AT LOWER SPEEDS, LESS THAN 30 OR 35 MPH. THE DATE OF OCCURANCE REFLECTED BELOW IS NOT ACCURRATE, AS THIS HAPPENS SINCE I HAVE HAD THE CAR (2011) DEALER CLAIMS THEY ARE NOT AWARE OF THE ISSUE.
PETITION FOR A DEFECT INVESTIGATION UNDER 49 U.S.C. 30162 BY INTERESTED PERSON FOR STANDARDS AND ENFORCEMENT (2 CD' S ENCLOSED). *SMD ACCORDING TO THE CONSUMER'S WIFE, THE ACCIDENT WAS CAUSED BY SUDDEN ACCELERATION. AS SHE WAS SLOWLY TURNING RIGHT INTO A PARKING SPOT, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BRICK BUILDING. THE FORCE OF THE CRASH CAUSED THE AIR BAGS TO DEPLOY. THERE WAS SO MUCH DAMAGE TO THE VEHICLE, IT WAS DECLARED A TOTAL LOSS. ACCORDING TO THE EDR RECORDING, THE LAST FIVE SECONDS BEFORE THE CRASH, IT SHOWED SHE WAS APPLYING LIGHT PRESSURE TO THE GAS PEDAL UP UNTIL THE LAST .8 SECONDS. FOR THE LAST .8 SECONDS THE EDR SHOWED HER FOOT WAS ON THE BRAKE AND THE THROTTLE WAS A T NEARLY MAXIMUM VALUE. DURING THE LAST .8 SECONDS THE VEHICLE WENT FROM 5 MPH TO 9.9 MPH AND THE ENGINE RPM WENT FROM 1200 TO 2800. *JB
MY ACCIDENT WAS CAUSED BY UNINTENDED ACCELERATION. AS I WAS SLOWLY TURNING RIGHT INTO A PARKING PLACE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A BRICK BUILDING. THE FORCE OF THE CRASH CAUSED THE AIR BAGS TO DEPLOY. THERE WAS SO MUCH DAMAGE TO THE CAR THAT IT WAS A TOTAL LOSS. AFTER THE CRASH I OBTAINED THE EVENT DATA RECORDER (EDR) READING FROM A CONTRACTOR HIRED BY TOYOTA. IT SHOWED THAT FOR THE LAST 5 SECONDS BEFORE THE CRASH, I WAS APPLYING VERY LIGHT PRESSURE TO THE GAS PEDAL UP UNTIL THE LAST .8 SECONDS. FOR THE LAST .8 SECONDS THE EDR SHOWS THAT MY FOOT WAS ON THE BREAK AND THE THROTTLE WAS AT NEARLY MAXIMUM VALUE. DURING THE LAST .8 SECONDS THE CAR WENT FROM 5 MPH TO 9.9 MPH AND THE ENGINE RPM WENT FROM 1200 TO 2800. I DID NOT APPLY PRESSURE TO THE GAS PEDAL AT THIS TIME. I WAS APPLYING PRESSURE TO THE BREAK PEDAL. THIS IS A CASE OF UNINTENDED ACCELERATION CAUSED BY FAULTY ELECTRONIC THROTTLE CONTROL (ETC) SOFTWARE. SINCE THE EDR GETS IT DATA FROM THE ETC SOFTWARE AND NOT THE GAS PEDAL ITSELF, IT IS MOST LIKELY THAT THE SOFTWARE WAS A FAULT, AS I WAS NOT APPLYING THE GAS DURING THE LAST SECOND BEFORE THE ACCIDENT. IT WOULD BE IMPOSSIBLE FOR ME TO APPLY FULL PRESSURE TO THE GAS PEDAL WHILE APPLYING THE BREAKS AT THE SAME TIME ON THIS CAR. FIRST OF ALL MY SHOE WIDTH IS SMALLER THAN THE SPACE BETWEEN BREAK AND GAS PEDALS. FURTHERMORE THE BREAK PEDAL IS ABOVE THE GAS PEDAL MAKING IT NEARLY IMPOSSIBLE FOR ANYONE TO APPLY THE BREAKS AND FLOOR THE GAS AT THE SAME TIME. THIS IS A CASE OF FAILED ELECTRONIC CONTROL SOFTWARE, WHICH HAS BEEN IDENTIFIED IN SEVERAL LAWSUITS THAT TOYOTA HAS LOST RECENTLY. IN SPITE OF ALL THESE LOST CASES, A LOST CLASS-ACTION LAWSUIT, AND NUMEROUS DOCUMENTED ACCIDENTS WITH NHTSA, TOYOTA HAS DONE NOTHING TO FIX THE PROBLEM, WHICH IS FAULTY ELECTRONIC THROTTLE CONTROL SOFTWARE.
I WAS TURNING TO THE RIGHT INTO A PARKING SLOT. ALL OF THE SUDDEN, THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK BUILDING. THE AIRBAGS DEPLOYED BECAUSE OF THE FORCE OF THE CRASH. PLEASE NOTE THIS IS AN EDITED VERSION OF AN EARLIER REPORT I SENT. THE CHANGE IS IN THE AFFECTED PARTS. THE PART THAT CAUSED THE ACCIDENT WAS A FAULTY ACCELERATOR (PROBABLY THE THROTTLE CONTROL SOFTWARE).
I WAS PARALLEL PARKING THE CAR. I PULLED ALONGSIDE THE CURB BEHIND A VOLVO AND STOPPED THE CAR. WITH THE CAR STOPPED AND MY FOOT ON THE BRAKE I MOVED MY RIGHT HAND TO PRESS THE PARK BUTTON AND TO MY SURPRISE THE CAR LEAPED (5 FEET) FORWARD INTO THE VOLVO CAUSING DAMAGE TO MY CAR (HOOD, GRILL, BUMPER AND RIGHT QUARTER PANEL) AND THE VOLVO (REAR END). THE GAS ENGINE WAS NOT RUNNING WHEN I WAS PARKING ONLY THE ELECTRIC ENGINE WAS RUNNING. WE WERE FORTUNATE THAT MY WIFE, SON AND I WERE NOT INJURED. THEY WILL NOT GET BACK IN THIS CAR AGAIN. I BOUGHT THE CAR NEW AND HAVE BEEN DRIVING IT FOR A LITTLE OVER 2 YEARS. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .