2010 Lexus IS 250C Owner Complaints

TL* THE CONTACT OWNED A 2010 LEXUS IS 250C. WHILE THE CONTACT PROCEEDED THROUGH A GREEN LIGHT, ANOTHER VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND PROCEEDED INTO THE CONTACT'S LANE. THE VEHICLE CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE CURTAIN AIR BAG FAILED TO DEPLOY. THE CONTACT SUFFERED BRAIN AND EYE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ID

11161364

Incident

Jul 30, 2016

TAKATA RECALL. LEXUS REPLACED AIR BAG ON 08/08/2017. NO INCIDENT.

NHTSA ID

11064796

Incident

Aug 8, 2017

TAKATA RECALL. WE TOOK OUR CAR TO STIRLING MCCALL LEXUS IN HOUSTON TEXAS TO HAVE THE AIRBAG REPLACED IN OCTOBER 2016, BUT THEY TOLD US THEY DID NOT HAVE IT YET AND WOULD CONTACT US. I TRIED AGAIN THIS MONTH, A YEAR LATER, AND THEY STILL SAY THE SAME THING. HOW CAN I GET THE AIR BAG REPLACED.

NHTSA ID

11039582

Incident

Oct 11, 2016

TAKATA RECALL; EVIDENCE ACCOMPANYING THIS COMPLAINT WILL SHOW LEXUS MANUFACTURER AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) NHTSA EMAIL DATED 7/19/2017 HAVE DIFFERENT FRONT PASSENGER AIRBAG REPLACEMENT PART NUMBERS FOR MY VEHICLE. IN EMAIL DATED 7/26/17 FROM LEXUS MANUFACTURER I WAS INFORMED THE REPLACEMENT PART NUMBER FOR ANOTHER VEHICLE MODEL IS 350C WAS THE REPLACEMENT PART I MUST USE IN MY VEHICLE., HOWEVER THE IS 350C MODEL DIFFER GREATLY IN SIZE AND MAKE FROM MY IS 250C MODEL. IN ADDITION LEXUS MANUFACTURER ADVERTISED IN THEIR INTERIM AND REMEDY NOTICE WHICH STATES" REMEDY WILL CONSIST OF THE REPLACEMENT OF THE AIRBAG INFLATOR OR THE AIRBAG ASSEMBLY,DEPENDING ON THE VEHICLE MODEL". MY VEHICLE MODEL IS A IS 250C NOT A IS 350C. MY VEHICLE IS A PRE-OWNED 2010 IS 250 CONVERTIBLE. I AM REQUESTING THAT LEXUS MANUFACTURER PROVIDED ME WITH THE CORRECT FRONT PASSENGER AIRBAG REPLACEMENT PART AND PART NUMBERS FOR MY PRE-OWNED 2010 IS 250C MAKE AND MODEL. I AM REQUESTING THAT LEXUS MANUFACTURER INFORM ME IN WRITING IF THE REMEDY WILL CONSIST OF REPLACING THE AIRBAG INFLATOR; THE AIRBAG ASSEMBLY OR BOTH AND IF ALL REPLACEMENT PARTS HAVE BEEN VERIFIED AND CERTIFIED IN ACCORDANCE WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) AND OFFICE VEHICLE SAFETY COMPLIANCE (OVSC) PRIOR TO ANY REMEDY AND OR REPAIRS PERFORMED ON MY VEHICLE AS IT RELATES TO THE MAY 23, 2016 TAKATA FRONT PASSENGER AIRBAG SAFETY RECALL OF MY VEHICLE MODEL. AS EVIDENCE PLEASE SEE MY EMAIL TO LEXUS MANUFACTURER DATED JULY 26, 2017; NHTSA EMAIL DATED JULY 19, 2017 AND LEXUS MANUFACTURER EMAILS DATED JULY 26, 2017 AND JULY 30, 2017. PLEASE NOTE: IF UNABLE TO UPLOAD THE DOCUMENTS OF EMAIL EVIDENCE WILL MAIL DIRECTLY TO THE U.S. DEPARTMENT OF TRANSPORTATION ADDRESS UPON YOUR REQUEST WITH THE CORRECT ADDRESS. THANK YOU. UPDATED 09/01/17*LJ *TR

NHTSA ID

11012204

Incident

Jul 19, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (STERLING MCCALL TOYOTA AT 9400 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 270-3900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11001919

Incident

May 23, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/30/17*LJ *CN

NHTSA ID

10955747

Incident

Aug 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10939898

Incident

Jun 23, 2016

TAKATA RECALL. THE DEALERSHIP HAS BEEN UNABLE TO COMPLY WITH THE RECALL FOR AIRBAGS. I'M FEELING VERY UNSAFE.

NHTSA ID

10916411

Incident

Oct 17, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10915283

Incident

Jun 1, 2016

I [XXX] RECEIVED A RECALL NOTICE (UNDATED ENVELOPE FROM LEXUS INFORMING ME OF THE TAKATA FRONT PASSENGER RECALL. INSIDE THE NOTICE WAS INFORMATION (IN SUMMARY) THAT I AM IN THE HIGHEST RISK CATEGORY, WITHIN THE TIME PARAMETERS OF POSSIBLE DEGRADING, TERRITORY DUE TO TEMPERATURES IN THE ZONE WHERE I PURCHASED THE CAR AND LIVE (FL), AND THAT THEY RECOMMEND NOT HAVING ANY PERSON SEATED FRONT PASSENGER SIDE, UNTIL THEY HAVE A RESOLUTION AND REPAIR. I AM UPSET AND EXTREMELY CONCERNED WITH THE MANNER IN WHICH THIS WAS HANDLED. FIRST THIS INFORMATION CAME IN AN UNDATED ENVELOPE THE WEEKEND OF JULY 22, 2016, WHEN IT IS CLEARLY IDENTIFIED IN THEIR LETTER THAT THEY LEARNED AND CONFIRMED THIS HAZARD ISSUE MAY 2016. WHY AM I JUST BE NOTIFIED? I HAVE HAD PASSENGERS IN MY CAR WITHOUT WARNING OF THIS ISSUE AND POSSIBLE INJURY. THERE IS NO TIMELINE/DEADLINE LISTED TO REPAIR THIS URGENT ISSUE (AS THEY HAVE STATED ON THE ENVELOPE). I AM UNABLE TO USE MY VEHICLE AT IT'S FULL CAPACITY. ALL RECALLS AND MAIL OF THIS TYPE SHOULD GO OUT UPON CONFIRMATION OF HAZARD, THE ENVELOPES SHOULD BE DATED AND SENT OUT WITH-IN THE WEEK OF CONFIRMATION (IF NOT SOONER). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10888561

Incident

Jul 22, 2016

TL* THE CONTACT OWNS A 2010 LEXUS IS 250C. WHILE DRIVING IN REVERSE AND USING THE BACKUP CAMERA, VISIBILITY WAS POOR AND THE CAMERA FAILED TO FUNCTION PROPERLY. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 10/29/14*CN

NHTSA ID

10631950

Incident

Oct 20, 2013

Mileage

32,000 mi