2003 Lexus IS Owner Complaints

Brand new owner - first owner at time of lease/finance terms and conditions. Car accelerated numerous times during ownership that caused harm to both my young son and I life, placed us in harms way and accident occurred in California due to faulty emissions, acceleration out of control, and braking problems. This Lexus was dangerous, unreliable, caused mental and emotional issue coupled with anxiety. Lexus was negligent in handling numerous issues and concerns reported to dealership and has done nothing to compensate me for their multibillion dollar settlement to date. I need compensation of torment, poor performance, lemon laws associated and punitive damages, hereto. What are next steps? Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11604124

Incident

Oct 12, 2006

Brand new owner - first owner; Car accelerated numerous times during ownership that caused harm to both my young son and I life. This IS250 Lexus was dangerous, unreliable, caused mental and emotional issues. Lexus was negligent in handling numerous issues and concerns related and has done nothing to compensate me for to date relating to multi-billion dollar law suits.

NHTSA ID

11604122

Incident

Feb 11, 2003

THE DASHBOARD AND CENTER CONSOLE IS MELTING, LEAVING A STICKY & SHINY SURFACE MAKING IT HAZARDOUS TO DRIVE THE VEHICLE. A WARRANTY CAMPAIGN WAS ISSUED FOR SEVERAL OTHER LEXUS MODELS TO ADDRESS THIS VERY ISSUE, HOWEVER, THE 2003 IS300 WAS EXCLUDED. LEXUS COULD NOT PROVIDE A REASON AS TO WHY THIS EXACT DEFECT WAS NOT ADDRESSED FOR THE 2003 IS300 MODEL, SINCE THEY ADDRESSED THE VERY SAME ISSUE WITH AN OLDER 2003 GX470 MODEL. MY VEHICLE HAS BEEN GARAGE KEPT AND EXTREMELY WELL MAINTAINED, SO SUN EXPOSURE WAS MINIMAL AND STILL EXPERIENCING THE SAME ISSUE AS THOUSANDS OF OTHERS THAT HAVE COMPLAINED. THIS HAZARDOUS DEFECT HAS HINDERED ME FROM DRIVING MY VEHICLE IN FEAR OF LEAVING IT IN THE SUN TO FURTHER DETERIORATE CAUSING MORE DAMAGE AND RENDERING THE VEHICLE UNDRIVABLE.

NHTSA ID

11385752

Incident

Jan 1, 2013

TL* THE CONTACT OWNED A 2003 LEXUS IS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, ANOTHER VEHICLE CRASH INTO THE CONTACTS VEHICLE HEAD ON AND THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT SUSTAINED HEAD, NECK AND LEFT SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA ID

10825787

Incident

Jan 16, 2016

Mileage

130,000 mi

DASH IS MELTING AND IS STICKING TO ANYTHING THAT IS RUB UP AGAINST IT. I SAW A RECALL ON ALL OTHER MODEL REGARDING THIS ISSUE. EXCEPT THIS PARTICULAR MODEL 2003 LEXUS IS300. I BELIEVE IT SHOULD EXTEND TO THIS YEAR AND MODEL AS WELL. NO DASH SHOULD BE MELTING AWAY WITH HEAT! OWNER SHOULD NOT BE RESPONSIBLE FOR POORLY BUILT PARTS! FOR HOW MUCH I PAID FOR THE CAR, THE MANUFACTURER SHOULD REPLACE THE PROBLEM ARE NO COST!

NHTSA ID

10764176

Incident

Jun 1, 2011

THE DASHBOARD ON MY LEXUS IS 300 IS MELTING. IT IS VERY STICKY AND AS IT HEATS UP A CHEMICAL IS RELEASED AND THERE IS AN ODOR IN THE CAR. I CALLED LEXUS AND THEY SAID THAT THE RECALL DOES NOT EFFECT THE YEAR OF MY VEHICLE, BUT IT IS VERY CLEAR THAT THIS CAR HAS A SERIOUS ISSUE. ALL IS300 REGARDLESS OF YEAR WITH THIS ISSUE MUST BE RECALLED.

NHTSA ID

10732766

Incident

Mar 2, 2011

Mileage

80,000 mi

DASHBOARD IS "MELTING". RECALLS HAVE BEEN MADE FOR DASHBOARDS OF THE ES300 AND RX 300 MODELS FOR THE SAME PROBLEMS. *TR

NHTSA ID

10679036

Incident

Jan 3, 2005

MY CAR HAS 51000 MILES ON IT AND I'M TOLD MY ALTERNATOR SHOULD BE REPLACED. I TOOK MY CAR FOR ONE THINGS AND THE DEALERSHIP FOUND 4 DIFFERENT ISSUES WHICH 2 OF THE ISSUES I AM AWARE OF. GRANT YOU ALL THE PARTS IN MY CAR ARE THE ORIGINAL PARTS. I SERVICE MY CAR ACCORDING TO LEXUS 25,000 - 75,000 MILES SERVICES. HOW CAN I WELL KEPT AND SELDOM DRIVE VEHICLES HAVE AN ALTERNATOR ISSUE? ON FEBRUARY 7, 2003, THERE WAS COMPLAINTS OF THE (BULLETIN#:T10001308) CD BECOMING JAMMED IN CD CHANGER. IMPROVEMENTS WERE MADE TO THE IS 300 CD CHANGER MECHANISM BUT I WASN'T NOTIFIED. I TOOK MY CAR TO WESTSIDE LEXUS REGARDING AN ONGOING DASHBOARD MELTING SITUATION AND CD PLAYER ISSUE. LEXUS FINALLY AGREED TO REPLACED DASHBOARD AFTER 3 YEARS AND I AM GRATEFUL BUT THE CD CHANGER JAMS NOW. IF I HAVEN'T DONE MY RESEARCH I WOULDN'T KNOW THERE WAS INITIAL COMPLAINTS REGARDING THE CD CHANGER. OVER THE MONTH-TO-MONTH WEIRD CD SOUND OF TUMBLING THEN PLAYING IT PROGRESSIVELY GOTTEN WORSE. MY 5- DISC CD PLAYER WILL NOT PLAY CDS AT ALL AND SOUND IS CD TUMBLING AROUND IN THE PLAYER. WESTSIDE LEXUS STATED I NEEDED TO REPLACE THE CD PLAYER AT $500.00 AND I SHOULD NOT HAVE THE ISSUE AT ALL. I SHOULD HAVE BEEN NOTIFIED AS SOON AS THE ISSUE WAS ADDRESSED. I SHOULDN'T HAVE TO PAY $500.00 FOR A 2003 ISSUE. *TR

NHTSA ID

10653823

Incident

Sep 2, 2014

Mileage

49,000 mi

INITIALLY, THE PASSENGER AIR BAG COMPARTMENT STARTED SHINING, MELTING AND DETERIORATING THEN THE ENTIRE DASHBOARD STARTED DETERIORATING. NOW THE AIR BAG COMPARTMENT WEAKENING WHERE IT IS SINKING IN THE MIDDLE. I'M VERY AFRAID THAT THE COMPARTMENT WILL DEPLOY THE AIR BAG AND INJURE AND/OR KILLING ANYONE SITTING IN THE SEAT. I WHICH STARTED COMPLAINING ABOUT THIS ISSUE SINCE 2009 TO LEXUS CORPORATION IN WHICH I WAS TOLD MY WARRANTY HAD EXPIRED. LEXUS KNEW THE MATERIALS USED ON THE IS 300 WERE DEFECTIVE AND DID NOT RECALL THEM TO FIX. *TR

NHTSA ID

10651998

Incident

Nov 11, 2009

Mileage

48,000 mi

DASH IS MELTING AND COMING OFF CREATING A SHINY SURFACE. *TR

NHTSA ID

10630538

Incident

Jun 1, 2012

Mileage

30,000 mi

VEHICLE FISHTAILED AT ABOUT 40 MPH DUE TO RWD AND ABOUT AN INCH OR TWO INCHES OF SNOW ON THE GROUND. VEHICLE WAS UNCONTROLLABLE AND THE BRAKE WAS NOT APPLIED. SEATBELT WAS BEING WORN AND VEHICLE SLID ONTO ONCOMING TRAFFIC AND HIT AN EARLY 2000'S F250 (I BELIEVE) ROCKER PANEL. THE WHOLE FRONT END IS DESTROYED AND I HAVE PICTURES. MY HEAD HIT THE WINDSHIELD AND CRACKED IT. I WENT TO THE HOSPITAL AND HAD A CTSCAN AND WAS AMBULANCED TO A NEARBY HOSPITAL THAT HAD A NEURO SURGEON AND KEPT OVERNIGHT. I AM NOW ON NECESSARY LEAVE FROM WORK AND IN A GREAT AMOUNT OF PAIN DUE TO A HEMORRHAGE IN MY BRAIN. I BELIEVE MY MEDICAL INJURIES COULD HAVE BEEN AVOIDED IF THE VEHICLES AIRBAGS WERE DEPLOYED. *TR

NHTSA ID

10566913

Incident

Feb 26, 2014

Mileage

14,050 mi

ON THE NIGHT OF OCTOBER 27TH, I WAS DRIVING HOME WITH MY BOYFRIEND FROM A FRIEND'S HOUSE. I WAS IN MY 3-DAY OLD CERTIFIED PRE-OWNED LEXUS IS300. IT WAS A 2003 WITH 20,000 MILES ON IT, IN SPECTACULAR MINT CONDITION. UPON COMING AROUND A SLIGHT BEND IN THE ROAD LEADING INTO OUR APARTMENT COMPLEX, A DEER RAN OUT INTO THE ROAD FROM THE RIGHT. I SWERVED LEFT UPON INSTINCT, AND WE HIT GRAVEL AND THEN WET GRASS. WE WERE GOING ABOUT 40 MPH WHEN I HIT THE BRAKES, BUT THE CAR SKID BECAUSE IT COULD NOT GET ANY TRACTION IN THE WET GRASS. WE HIT A BRICK WALL HEAD ON, AT ROUGHLY 30 MPH, AND NONE OF THE AIRBAGS IN THE CAR DEPLOYED.*JB

NHTSA ID

10173050

Incident

Oct 27, 2006

Mileage

22,300 mi