Visibility
Filed Nov 13, 2023
The problem I am experiencing pertains to the dash of my Lexus IS 250. The dash cover has melted, most likely due to exposure to heat during sunny days. This melting dash has created a dangerous situation, as it causes a glaring reflection on the windshield, impairing my vision while driving. This glare poses a significant safety risk to both my and other road users, especially during sunny days when the reflection becomes more pronounced. My primary concern is that despite being aware of this safety issue and having conducted a recall, Lexus has chosen to put a deadline on addressing this problem. This approach contradicts the fundamental principle of ensuring the safety and well-being of Lexus vehicle owners and other road users. The melting dash issue is a manufacturing fault, and it should be addressed regardless of when it manifests itself.
- NHTSA ID
- 11554896
- Incident
- May 10, 2023
Body & structureVisibility
Filed May 11, 2022
Dashboard and door panels are melting to the point that (short) nails get stuck every time we drive. Car is parked under a roof and it’s still melting. Poor visibility due to shine.
- NHTSA ID
- 11464299
- Incident
- May 1, 2019
Visibility
Filed Jul 15, 2021
Melted dash board
- NHTSA ID
- 11424978
- Incident
- Jan 1, 2020
Visibility
Filed Feb 27, 2021
THE REAR VIEW MIRROR HAS BECOME UNUSABLE- MIRROR HAS BLACK SCRATCHES ALL OVER ON THE INSIDE & KEEPS GETTING WORSE. DO A GOOGLE SEARCH & YOU'LL FIND 100S OF COMPLAINTS ON FORUMS & CHATS. IT'S 1500 BUX TO GET THIS REPLACED & IT'S NOT A USERS FAULT! LEXUS HAS FULLY AWARE OF THIS FOR YEARS & NEVER DID A RECALL. I CAN'T SEE FROM THIS MIRROR AT ALL & DEF. NOT AT NIGHT. IF I GET IN A WRECK, IT WILL BE 100% ON LEXUS!
- NHTSA ID
- 11398214
- Incident
- Feb 21, 2021
Body & structureVisibility
Filed May 21, 2020
THE DASHBOARD MELTING WHEN THE VEHICLE WAS IN MOTION AND STATIONARY. MELTING DASHBOARD CREATES A GLARE IN THE WINDSHIELD AND MAKES IT IMPOSSIBLE TO SEE WHEN DRIVING DURING THE DAY. ADDITIONALLY, TOXIC FUMES FROM MELTING DASHBOARD MAKE IT DIFFICULT TO BREATHE WHEN DRIVING. *TR
- NHTSA ID
- 11325463
- Incident
- May 18, 2019
- Mileage
- 60,000 mi
Visibility
Filed Oct 29, 2019
OVER TIME, THE REARVIEW MIRROR HAS DARKENED WITH BLACK SPOTS AND LINES MAKING IT DIFFICULT TO SEE DURING THE DAY. LEXUS IS AWARE OF THE PROBLEM, BUT WILL NOT REPLACE THE MIRROR WITHOUT A RECALL. THE DEFECT CAN BE SEEN ON REARVIEW MIRRORS FOR SALE ON EBAY. I WAS ADVISED BY LEXUS SERVICE THAT IF IT DOESN'T PASS SAFETY CHECK INSPECTION TO STICK ON A TEMPORARY MIRROR. THEY KNOW THERE IS A PROBLEM AND IT IS A SAFETY ISSUE. THERE MUST BE A RECALL BEFORE SOMEONE DIES. I FIND MYSELF LOOKING LONGER INTO THE MIRROR, TAKING MY EYES OFF THE ROAD, TO DISCERN THE TRAFFIC BEHIND. I TOOK PICTURES, BUT ON EBAY, IF YOU LOOK CLOSE, YOU CAN SEE THE SPOTTING AND LINES ON THE USED MIRRORS FOR SALE. IT'S NOT AN ISOLATED INCIDENT. ESPECIALLY BY THE COMPASS IN THE RIGHT HAND SIDE THERE ARE NOTICEABLE PARALLEL DIAGONAL LINES. THE REST OF THE MIRROR IS SPOTTY WITH LINES AND DARK.
- NHTSA ID
- 11277003
- Incident
- Oct 7, 2019
- Mileage
- 40,000 mi
EngineInterior & seatsVisibility
Filed Apr 6, 2018
THE DRIVER SEAT MAKES A LOUD NOISE WHEN MOVING BACK AND FORTH TO ADJUST THE POSITION. VIBRATATION IS STRONG WHEN YOU COME TO A STOP AND IT FEELS LIKE THE CAR WILL DIE OUT. AND DANGEROUS TO DRIVE ON A SUNNY DAY BECAUSE OF THE GLARE FROM THE DASHBOARD. I HAVE CALLED DEALERSHIP WITH NO LUCK
- NHTSA ID
- 11083541
- Incident
- Apr 4, 2018
Visibility
Filed Oct 12, 2017
I HAVE RECENTLY PURCHASED A PREOWNED 2008 LEXUS ISF WITH THE STICKY DASH BOARD ISSUE AND ALSO THE DOOR PANELS ARE DECAYING AWAY. LEXUS WILL NOT REPLACE MY ITEMS THAT ARE DAMAGE DUE TO THEIR POOR MIXTURE OF THE MATERIAL USED TO MAKE THEIR DASH AND PANELS. PREOWNED PURCHASED SHOULD BE COVER IF THE CAR MEET THE DEFECTIVE ISSUE.
- NHTSA ID
- 11033065
- Incident
- Oct 12, 2017
Visibility
Filed Aug 11, 2015
DASHBOARD IS MELTING, CAUSING A SHINNY INTENSE GLARE ON WINDSHIELD CAUSES POOR VISIBILITY ON SUNNY DAYS....
- NHTSA ID
- 10747913
- Incident
- May 4, 2015
Visibility
Filed Apr 16, 2015
INTERIOR REAR VIEW MIRROR HAS BECOME DISCOLORED, CLOUDY WITH DARK MARKS THROUGHOUT MAKING IT DIFFICULT TO VISUALIZE OBJECTS IN IT. SEEMS TO BE A COMMON PROBLEM OCCURRING WITH THIS MODEL OF LEXUS. IT SHOULD BE COVERED UNDER WARRANTY BUT AT THIS TIME LEXUS HAS NOT ISSUED A RECALL OR EXTENDED WARRANTY. *TR
- NHTSA ID
- 10706174
- Incident
- Jul 7, 2014
- Mileage
- 68,000 mi
ElectricalVisibility
Filed Mar 3, 2015
IT HAPPENED ON TWO OCCASIONS. I WAS DRIVING AND DECIDED TO ROLL DOWN MY PASSENGER WINDOW. I NORMALLY KEEP IT CLOSED. AFTER A WHILE, DECIDED TO CLOSE IT AND ROLLED UP BUT IT OVERSHOOT THE WINDOW FRAME, THAT THE GLASS ALMOST FELL OFF. I HAD TO STOPPED AND MANUALLY PUSH IT BACK IN. I SUCCESSFULLY ROLLED IT UP AND KEPT IT THERE FOR A WEEK UNTIL MY SON ROLLED IT DOWN LAST MARCH 1ST,2015. IT NO LONGER WILL ROLL UP. I TOOK MY CAR TO PALM BEACH LEXUS ON THAT SAME DAY. APPARENTLY THE PLASTIC CLIP BROKE OFF AND THE ENTIRE WINDOW HAS TO BE REPLACED, FOR 600 USD. I HAVE SEEN A LOT OF COMPLAINTS ONLINE ABOUT THIS (MOSTLY ES350), BASED ON THE NUMBER OF COMPLAINS THIS SHOULD BE CONSIDERED A DEFECT AND COSTUMERS SHOULDN'T BE PAYING FOR THE REPLACEMENT. *TR
- NHTSA ID
- 10691809
- Incident
- Mar 1, 2015
- Mileage
- 53,000 mi
Other / unspecifiedVisibility
Filed Feb 13, 2015
DASH IS MELTING AND CRACKED. CAUSING VISIBILITY IMPAIRMENT
- NHTSA ID
- 10683148
- Incident
- Feb 13, 2015
- Mileage
- 105,000 mi
Body & structureVisibility
Filed Aug 6, 2014
MY DASHBOARD IS MELTING HORRIBLY. I HAVE CONTACTED LEXUS ON SEVERAL OCCASIONS. I WAS TOLD THAT I FIRST NEEDED TO BRING IT THE NEAREST DEALERSHIP IN MY AREA TO HAVE TO SERVICED AND GET AN ESTIMATE. THE SERVICE REPORT STATED THAT THE DASH WAS IN FACT MELTING AND NEEDED TO BE REPLACED. I FOLLOWED UP WITH ANOTHER CALL TO LEXUS AND WAS INFORMED THAT IT WAS OUT OF WARRANTY AND THAT IT COULD NOT BE REPLACED. I INDICATED THAT ISSUE IS BY FAR NOT A WARRANTY ISSUE BUT IN FACT A DEFECT IN THE MATERIAL USED TO MAKE THE DASHBOARD. THE VISIBILITY ON THE DRIVER SIDE IS HORRIBLE AND QUITE DANGEROUS. *TR
- NHTSA ID
- 10619394
- Incident
- Aug 5, 2013
- Mileage
- 49,855 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.