Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2002 Lexus LS430 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
AS I WAS TURNING ONTO A ROAD FROM A PRIVATE DRIVEWAY THE CAR SUDDENLY ACCELERATED CAUSING THE CAR TO CROSS OVER BOTH LANES OF THE ROAD AND CRASH INTO A MAILBOX. THE RESULT WAS DAMAGE TO THE FRONT OF MY CAR AND A BROKEN MAILBAX POST. *TR
I OWN A 2002 LEXUS LS IN DEC. 2010, WHILE I WAS TAKING THE GROCERIES OUT OF MY TRUNK, THE TRUNK FELL ON MY HEAD AND CREATED AN INJURY TO MY EYES, I HAD TWO SURGERIES, THE TRUNK UNEXPECTEDLY JUST CRASH ON MY HEAD, IT WAS VERY PAINFUL, I ALMOST PASSED OUT,APPARENTLY THE SPRINGS WORE OUT, THERE WAS NO WARNING, I AM STILL HURTING AND GET SEVERE HEADACHES, I WROTE TO LEXUS, THEY JUST IGNORED ME COMPLETELY, IN MY OPINION, THIS IS A SAFETY ISSUE AND SHOULD BE DEALT WITH ACCORDINGLY. I AM ASKING FOR YOUR IMMEDIATE ATTENTION I SAVED THE OLD SPRINGS FOR REVIEW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
FAILED COMPONENT: 2 HYDRAULIC SUPPORTERS ON TRUNK LID. COMPLAINTS: THE 2 HYDRAULIC SUPPORTERS ON TRUNK LID WERE COMPLETELY FAILED. I WAS INJURED ON OCTOBER 29, 2011 WHEN THE LID FELLED DOWN (CLOSED) ON ITS OWN WEIGHT AND HIT MY HEAD AND THEN MY RIGHT ARM. THE SUPPORTERS ARE VERY WEAK AS COMPARED TO THE TRUNK LID HEAVY DUTY STEEL STRUCTURE. I HARDLY DRIVE THE CAR WHICH REGISTERS ONLY 30K MILES. THE WEAK HYDRAULIC SUPPORTERS STARTED TO SHOW FATIGUE ABOUT 5 YEARS AGO. EVENTUALLY, IT CAUGHT ME AFTER SEVERAL YEARS LATER. I AM PRETTY SURE THAT THIS TYPE DEFECTS ARE COMMON FOR MANY VEHICLES OF SIMILAR YEARS AND MODEL. IT CAN CAUSE SERIOUS INJURY IF ONE IS NOT CAREFUL, PARTICULARLY WHEN PARKING ON A SLOPED DRIVEWAY. THERE IS NO EXCUSE FOR LEXUS TO USE SUCH CHEAP PARTS OF WHICH REPUTATION EMPHASIZING SAFETY AND QUALITY. *TR
TL* THE CONTACT OWNS A 2002 LEXUS LS430. THE CONTACT STATED THAT A PASSENGER WAS STRUCK ABRUPTLY IN THE HEAD BY THE TRUNK HATCH AND SUSTAINED SEVERAL ABRASIONS TO THE HEAD. THE TRUNK LATCH FAILED AND WOULD NOT REMAIN OPEN. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. UPDATED 03/24/11*LJ UPDATED 1/5/12 *CN
THE TRUNK LID OF MY 2002 LEXUS LS 430 HAS TWO PNEUMATIC STRUTS WHICH PROVIDE LIFT AND KEEP THE LID UP IN THE OPEN POSITION. NOW, OVER TIME THE STRUTS SLOWLY FAILED TO KEEP THE TRUNK LID OPEN, AND IN A GENTLE BREEZE, THE LID WILL COME DOWN WITH GUILLOTINE FORCE. IT HAS HIT MY HEAD SEVERAL TIMES WITH PAINFUL RESULTS AND NOW I AM AFRAID TO LOAD ITEMS IN MY TRUNK WITHOUT ANOTHER PERSON THERE TO HOLD IT OPEN. I THINK THAT THE "LIFT ASSIST" OF THE PNEUMATICS SHOULD BE ONLY AUXILIARY TO A MECHANISM THAT HOLDS THE TRUNK IN A FULL OPEN POSITION. I HAVE NEVER HAD A VEHICLE WHOSE TRUNK LID DID NOT STAY IN THE OPEN POSITION ONCE LIFTED, REGARDLESS OF AGE. *TR
THE TRUNK LID OF A 2002 LEXUS LS430 LANDED ON MY WIFE'S HEAD CAUSING INJURY AND BLEEDING. GAS CYLINDERS ARE USED TO HOLD TRUNK LID UP WHICH FAILED. I COMPLAINED ABOUT GAS CYLINDERS HOLDING HOODS UP ON LEXUS AUTOMOBILES IN THE PAST AND YOU PEOPLE DID NOTHING ABOUT IT. I EVEN CONTACTED LEXUS ABOUT IT BUT WENT UNACKNOWLEDGED. *TR
TL*THE CONTACT OWNS A 2002 LEXUS LS430. THE CONTACT STATED THAT THE TRUNK LID IN THE REAR OF THE VEHICLE WOULD SUDDENLY FALL DOWN OWN ITS OWN. THE FAILURE OCCURRED SEVERAL TIMES AND THE MOST RECENT OCCURRENCE CAUSED THE CONTACT TO SUSTAIN A CONCUSSION. THE CONTACT CALLED THE DEALERSHIP AND THE DEALER STATED THAT THE PISTONS THAT HELD UP THE TRUNK NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT HE WOULD HAVE TO HAVE THE PISTONS REPLACED AT HIS EXPENSE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.
THE TRUNK LID KEEPS FALLING DOWN ON MY 2002 LEXUS LS430. SEVERAL PERSONS HAVE BEEN HIT IN THE HEAD AND SHOULDERS WITH THE HEAVY LID. THIS HAS BEEN GOING ON FOR SOME TIME NOW. *TR
ON DEC. 27, 2009 ,FULLY OPENED THE TRUNK LID OF MY LS430 & WITHIN SECONDS IT CRASHED DOWN ON MY NECK AS I WAS LEANING IN TO GET SOMETHING. THOUGHT IT WAS JUST A FLUKE. AGAIN ON MARCH 3,2010, IT HAPPENED AGAIN , HITTING ME ON MY HEAD. THE 3RD TIME WAS ON MEMORIAL DAY, MAY 31, 2010, AGAIN ON MY HEAD. NOW I WILL ONLY OPEN MY TRUNK LID WHEN SOMEONE ELSE IS PRESENT TO HOLD IT OPEN FOR ME SO IT WON'T FALL ON ME AGAIN. *TR
I HAD OPENED THE TRUNK ON MY LEXUS LS-430 (2002) FOR MY 11 YRS OLD SON TO TAKE HIS SPORTS GEARS OUT OF THE TRUNK. HE WAS LEANING DOWN INSIDE THE TRUNK WHEN SUDDENLY THE TRUNK LID CAME CRASHING DOWN STRIKING ON HIS HIPS, IT WAS GOOD IT DID" HURT HIS BACK. THE INJURY RESULTED IN TREMENDOUS PAIN .AFTER THE INCIDENT I INSPECTED THE TRUNK AND FOUND THEIR WAS NO RESISTANCE WHILE GOING UP AND DOWN WITH THE TRUNK AND FOUND THAT THE HYDRAULIC TRUNK STRUTS NECESSARY FOR THE SAFE OPERATION OF THE TRUNK HAD BOTH FAILED. .SEVERAL TIMES CONTACTED THE LEXUS DEALER AND LEXUS CORPORATION TO FIX THE SHOCKS. BUT THEY DECLINED, AS THEY STATED THE CAR IS OUT OF WARRANT PERIOD MY CAR HAS ONLY 32000 MILES. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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