RoadVitals

2017 Lexus NX Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Latest May 2, 2024
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2017 Lexus NX, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Driver assistance425.0%
  • Interior & seats212.5%
  • Electrical212.5%
  • Brakes212.5%
  • Steering16.3%
  • Airbags16.3%
  • Suspension16.3%
  • Engine16.3%
  • Fuel system16.3%
  • Powertrain (other)16.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

4
reports

From owner reports, verbatim

I was pulling into a parking space at a gas station and the vehicle took off at a fast speed and I could not stop the vehicle, the “parking assist light came in saying parking assist malfunction, I tried braking and nothing, the car kept going I hit something then it stop as I put the gear in park, the passenger electrical window won’t operate from the driver side, Lexus refused to take responsibility of an electrical problem occurred as the vehicle malfunctioned, at the shop they claimed nothing was wrong, with breaks or no electrical problem, there is something wrong with a part that causes difficulty getting the tire off and in turn damaging the tire , this was told to me be a auto repair shop, Lexus did nothing to take responsibility nor did they treat me well, as if I just decided to ram my car into something, I later read other reports where this vehicle had same problem with the vehicle just taking off and driver unable to stop the vehicle , I only had the car for about 4 months, and theirs all happened, I was afraid to drive it for awhile, but they wouldn’t even swap the car out for another

NHTSA ID 11570240 · filed Feb 6, 2024

While traveling at freeway speeds the vehicle's emergency braking system activated without the operator initiating the system resulting in rear wheels locking up, causing the vehicle to go into a rear wheel skid.

NHTSA ID 11533175 · filed Jul 19, 2023

Too few reports in this category for a page of its own — they appear in the full complaint list.

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

2
reports

From owner reports, verbatim

The contact owns a 2017 Lexus NX 200T. The contact stated that while attempting to enter the trunk, the contact heard a click, but the trunk failed to unlatch, and the contact was unable to open the trunk. An unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.

NHTSA ID 11586647 · filed May 2, 2024

We have heated & cooled seats. My wife noticed a burnt section in the passenger front seat. It’s about 1 1/2 inches long and 1/16 wide - this is the actual opening of the burn, the area around the burn turned black and is about the size of a quarter.

NHTSA ID 11447657 · filed Jan 16, 2022

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

2
reports

From owner reports, verbatim

I was pulling into a parking space at a gas station and the vehicle took off at a fast speed and I could not stop the vehicle, the “parking assist light came in saying parking assist malfunction, I tried braking and nothing, the car kept going I hit something then it stop as I put the gear in park, the passenger electrical window won’t operate from the driver side, Lexus refused to take responsibility of an electrical problem occurred as the vehicle malfunctioned, at the shop they claimed nothing was wrong, with breaks or no electrical problem, there is something wrong with a part that causes difficulty getting the tire off and in turn damaging the tire , this was told to me be a auto repair shop, Lexus did nothing to take responsibility nor did they treat me well, as if I just decided to ram my car into something, I later read other reports where this vehicle had same problem with the vehicle just taking off and driver unable to stop the vehicle , I only had the car for about 4 months, and theirs all happened, I was afraid to drive it for awhile, but they wouldn’t even swap the car out for another

NHTSA ID 11570240 · filed Feb 6, 2024

While traveling at freeway speeds the vehicle's emergency braking system activated without the operator initiating the system resulting in rear wheels locking up, causing the vehicle to go into a rear wheel skid.

NHTSA ID 11533175 · filed Jul 19, 2023

Too few reports in this category for a page of its own — they appear in the full complaint list.

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

2
reports

From owner reports, verbatim

While traveling at freeway speeds the vehicle's emergency braking system activated without the operator initiating the system resulting in rear wheels locking up, causing the vehicle to go into a rear wheel skid.

NHTSA ID 11533175 · filed Jul 19, 2023

The brakes failed, and I could not stop or control the car. How was your safety or the safety of others put at risk? The car nose-dived off the highway onto the on-ramp, I was with my brother and we could have died, and his back is broken, and my face is messed up. Scared to drive been crying every day the front airbags did not come out Has the problem been reproduced or confirmed by a dealer or independent service center? waiting on the insurance to review Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Police and Tow Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes, a same concern when driving in rain, or any time the road is not dry the car will slide, I have no control over the back of the car it slides often and i will have to correct it

NHTSA ID 11498939 · filed Dec 27, 2022

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

1
report

From owner reports, verbatim

The contact owns a 2017 Lexus NX200T. The contact stated that his wife was driving approximately 5 MPH, the power steering suddenly malfunctioned and the steering wheel became extremely difficult to turn in either direction. After turning off and restarting the vehicle, the failure persisted. During the failure, the message “power steering malfunction, steering power low visit your dealer” had displayed. The vehicle was towed to the local dealer who replaced the power steering assembly ECU and the steering column, and the vehicle was fixed. The manufacturer was notified of the failure. The failure mileage was 47,970. The contact stated that at the time of failure, the steering jerked violently back to center after attempting to turn it left and right. All power steering function was lost at time of failure.

NHTSA ID 11489350 · filed Oct 14, 2022

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

1
report

From owner reports, verbatim

I had the Lexus nx200 year 2017 only for a little over a month and got into a accident. On June 16 I got into a car accident. My car was considered total lost with head on collision front damage with another vehicle and my air bags never deployed. The opposite vehicle air bags deployed. My safety was put at risk for this matter. My had hit the steering wheel and I was treated in the hospital with a head injury and swelling to the face. Right arm was also injured. The vehicle is being expect as total lost from the insurance company. I never had a warning.

NHTSA ID 11421348 · filed Jun 17, 2021

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

1
report

From owner reports, verbatim

The brakes failed, and I could not stop or control the car. How was your safety or the safety of others put at risk? The car nose-dived off the highway onto the on-ramp, I was with my brother and we could have died, and his back is broken, and my face is messed up. Scared to drive been crying every day the front airbags did not come out Has the problem been reproduced or confirmed by a dealer or independent service center? waiting on the insurance to review Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Police and Tow Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes, a same concern when driving in rain, or any time the road is not dry the car will slide, I have no control over the back of the car it slides often and i will have to correct it

NHTSA ID 11498939 · filed Dec 27, 2022

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

1
report

From owner reports, verbatim

WATER PUMP LEAKING COOLANT: This pump which pushes coolant for engine's cooling system is leaking in several Lexus vehicles. If not replaced, engine will not be operating efficiently and could result in catastrophic engine damage. My vehicle although out of warranty has not even reached 40,000 miles. Dealer provided estimate of $1,134.81 + tax. Dealer warned that if not replaced it could result in catastrophic engine damage that has costed people between $7,000-$21,000. On further research on Internet, I found that coolant water pump has failed in Lexus for several customers, for multiple models of Lexus, for several years, at low mileages. Despite this Lexus has never issued a recall of defective coolant water pump. I would request NHTSA to please investigate this serios issue. Thank You !!

NHTSA ID 11539646 · filed Aug 20, 2023

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

1
report

From owner reports, verbatim

While driving my car, the vehicle would not let me drive pass 20 miles. My engine light came on and my tractor off came on. Almost causing an accident. Also, my car cut off while driving. I took it to Lexus service repair and they said it’s a fuel pump issue. I see a recall was list for my car but the year 2015. Mine is a 2017 and Lexus IS trying to make me pay for a service knowing that other cars had the same issues.

NHTSA ID 11431141 · filed Aug 30, 2021

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

1
report

From owner reports, verbatim

WATER PUMP LEAKING COOLANT: This pump which pushes coolant for engine's cooling system is leaking in several Lexus vehicles. If not replaced, engine will not be operating efficiently and could result in catastrophic engine damage. My vehicle although out of warranty has not even reached 40,000 miles. Dealer provided estimate of $1,134.81 + tax. Dealer warned that if not replaced it could result in catastrophic engine damage that has costed people between $7,000-$21,000. On further research on Internet, I found that coolant water pump has failed in Lexus for several customers, for multiple models of Lexus, for several years, at low mileages. Despite this Lexus has never issued a recall of defective coolant water pump. I would request NHTSA to please investigate this serios issue. Thank You !!

NHTSA ID 11539646 · filed Aug 20, 2023

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .