Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2004 Lexus RX submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2004 LEXUS RX. THE CONTACT STATED THAT THE DASHBOARD WAS CRUMBLING AND MELTING. THE FAILURE WAS PRESENT NEAR THE PASSENGER SIDE AIRBAG HOUSING OF THE DASHBOARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (BUTLER LEXUS LOCATED AT 4025 JONESBORO RD, UNION CITY GA) AND THE MANUFACTURER WERE NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 140,000.
I HAVE A SEVERELY CRACKED DASHBOARD AND A LOT OF THE VERY DEEP CRACKS ARE OVER WHERE THE PASSENGER AIRBAG IS LOCATED. THIS HAS BEEN A PROBLEM FOR A FEW YEARS NOW BUT LATELY IT HAS GOTTEN MUCH WORSE IN THE AREA OF THE AIRBAG. LEXUS ACKNOWLEDGES THE PROBLEM BUT THEY SAY IT COULD BE SEVERAL MORE MONTHS OR EVEN YEARS BEFORE THEY HAVE ENOUGH REPLACEMENT DASHBOARDS. I BELIEVE MY DASHBOARD IS MORE OF A SAFETY ISSUE THAN JUST COSMETIC. UNABLE TO ATTACH PHOTOS BUT COULD EMAIL THEM TO YOU IF AN EMAIL ADDRESS IS PROVIDED. *TR
THE DASHBOARD IS DISINTEGRATING. THE CAR HAS BEEN PREDOMINANTLY KEPT COVERED AND WELL MAINTAINED. INITIALLY A LARGE PIECE (CREDIT CARD SIZE) BROKE OFF DASH. WE REPAIRED WITH VINYL RESTORATION COMPANY, AND ANOTHER AREA ABOUT A YEAR LATER. SINCE THEN, NUMEROUS CRACKS ARE PRESENT - TOO MANY TO REPAIR. THIS IS NOT NORMAL WEAR! *TR
MELTING DASHBOARD. *TR
UNKNOWN DATE AND TIME. VEHICLE MADE ALARM NOISE, TURNED VEHICLE OFF. SAFETY BAG LIGHT CAME ON AND DASHBOARD CRACKED; RADIO STOPPED WORKING. *TR
OUR 2004 RDX, EXTREMELY LOW MILES, ALWAYS GARAGED, MINT CONDITION, HAS A DASH THAT HAS CRACKED ALL THE WAY AROUND AND IS BEGINNING TO EXTEND TOWARD THE MIDDLE. WHEN I WENT TO THE LOCAL LEXUS SERVICE DEPARTMENT SEVERAL YEARS AGO, THEY TOLD ME "LEATHER ALWAYS DOES THAT". STUPID ASS. I HAVE SINCE LEARNED THAT MANY OTHERS HAVE THIS ISSUE. I THOUGHT LEXUS QUALITY WAS BETTER, BUT IT'S THE SERVICE THAT IS APPALLING! WE WERE OFFERED A 25% COURTESY ASSISTANCE. *TR
I PURCHASED MY 2ND LEXUS IN 2011; BY 2012 THE DASHBOARD WAS CRACKING, AND IN 2014 THE DASHBOARD MELTED. I REPORTED THE CRACKING PROBLEM TO LEXUS OF ORLANDO IN 2013, AND THEY TOLD ME IT WAS DUE TO TYPE OF SPRAY I WAS USING TO CLEAN THE CAR. AFTER RESEARCHING THE CRACKING AND MELTING DASHBOARD SCENARIO, I READ THE CUSTOMARY RESPONSE FROM LEXUS TO THEIR CUSTOMERS IS, ??TYPE OF SPRAY YOU ARE USING TO CLEAN THE CAR??. I WENT BACK TO LEXUS IN JULY ON 2014, AND THIS TIME THEY TOOK PICTURES OF THE CRACKED AND MELTING DASHING. I DID NOT HEAR BACK FROM LEXUS THEREFORE I CALLED THEM FOR A STATUS, AND THEY FORGOT TO REPORT MY COMPLAINT TO THE CORPORATE OFFICE. WOW, REMEMBER THIS IS A LUXURY DEALERSHIP. AFTER WAITING ANOTHER 2 WEEKS, I CALLED LEXUS OF ORLANDO AGAIN, AND WAS TOLD THEY DID NOT HEAR BACK FROM THE CORPORATE OFFICE, AND WOULD CALL THEM FOR A RESPONSE. AFTER A FEW DAYS, SOMEONE CALLED BE BACK JUST TO REPORT THAT LEXUS WOULD NOT DO ANYTHING TO REPAIR MY MELTING AND CRACKING DASHBOARD, AND I NEED TO PROVE MY LOYALTY TO LEXUS. REALLY, WHAT ABOUT LEXUS LOYALTY TO THEIR CUSTOMERS TO PURCHASE A LUXURY CAR WHERE THE DASHBOARD DOES NOT CRACK OR MELT? I AM VERY DISAPPOINTED IN LEXUS WITH THEIR RESPONSE AND THE UNPROFESSIONAL BEHAVIOR OF THEIR EMPLOYEES IN HANDLING THIS PROBLEM AT LEXUS OF ORLANDO. IT SHOULD NOT MATTER THE YEAR OF A CAR; A DASHBOARD OF A CAR SHOULD NOT MELT. I AM FRUSTRATED AND DISGUSTED WITH LEXUS. *TR
THE PASSENGER SIDE OF THE DASHBOARD HAS DEVELOPED SEVERAL LONG VERTICAL CRACKS. THE DASH SIMPLY CRACKED ON ITS OWN. THE CAR HAS ALWAYS BEEN GARAGED AND HAS NEVER BEEN IN ANY ACCIDENT THE CRACKS ARE LARGE ENOUGH THAT WE ARE AFRAID THAT THE AIRBAGS MAY NOT PROPERLY DEPLOY IN AN EMERGENCY. THE DASHBOARD CRACKS ARE IDENTICAL TO MANY SIMILAR POSTINGS ON THE INTERNET. LEXUS CLAIMS THEY ARE "DEDICATED TO PROVIDING VEHICLES OF OUTSTANDING QUALITY AND VALUE." , IN THIS CASE THEY HAVE, ONCE AGAIN, STUCK THEIR HEAD IN THE SAND!! *TR
THE DASHBOARD BEGAN TO MELT. LITERALLY. I TRIED TO WIPE IT OFF AND THE TOWEL MELTED INTO THE DASHBOARD THE DEALERSHIP BLAMED IT ON ARMOR-ALL. THE CAR WAS ABOUT 7 Y/O AT THE TIME. I AM THE SECOND OWNER. I DID NOT RESEARCH THIS UNTIL I SAW A PROGRAM THAT SUGGESTED THE AIRBAGS MAY BE AFFECTED. THANK YOU. *JS
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
THE DASHBOARD CRACKED IN MULTIPLE PLACES.AND LOOKED AS IF IT WERE GOING TO FALL FROM THE CAR. I WENT TO LEXUS AFTER I READ ONLINE THAT SEVERAL CARS REPORTED THIS PROBLEM, BUT LEXUS WAS NOT GOING TO ISSUE A RECALL. I AGREED TO PAY HALF OF THE COST, BECAUSE THEY SAID IT WAS THE BEST THEY WOULD DO. I GAVE THEM $1604.00. IF THERE IS A RECALL, I WOULD LOVE TO GET THAT MONEY RETURNED TO ME. THEY DID A GOOD JOB FIXING IT, BUT IT SHOULD NOT HAVE HAPPENED. MY CAR IS GARAGED. THEY CLAIMED THAT THE PROBLEM OCCURRED BECAUSE THE CAR WAS KEPT OUTSIDE IN THE FLORIDA HEAT. MINE WAS NOT. THANK YOU FOR WORKING ON THIS PROBLEM. *TR
AFTER PURCHASING USED VEHICLE NOTICED SMALL CRACKS IN DASH APPEAR ABOVE THE GLOVE COMPARTMENT. WAS BROUGHT INTO DEALERSHIP FOR INSPECTION AND TOLD COULD NOT BE REPAIRED. OVER THE LAST TWO YEARS THE CRACKS HAVE BECOME MUCH WORSE AND THERE ARE NOW TWO HOLES IN DASH WHERE YOU SEE FOAM. BROUGHT BACK TO LEXUS DEALERSHIP FOR INSPECTION. THE REGIONAL CUSTOMER SERVICE AGENT WOULD ONLY GIVE 20% COMPENSATION ON A $2000 REPLACEMENT. FEEL THIS IS A INFERIOR PRODUCT AND A FACTORY DEFECT. HAVE NEVER SEEN THIS ON A LUXURY CAR THAT IS QUALITY MAINTAINED. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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