2009 Lexus RX Problems

The contact owns a 2009 Lexus RX 350. The contact stated that while driving approximately 70 MPH, there was an abnormal sound coming from the engine compartment with the check engine oil warning light illuminated. The failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the oil cooler hose was leaking due to a hole. The vehicle was not repaired. The vehicle was taken to a different independent mechanic, where it was diagnosed and determined that the oil cooler hose was leaking due to a hole. The vehicle was not repaired. A dealer was contacted and informed that there was no recall associated with the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer made the contact aware of the Limited Service Campaign Number: LSC9LH. The failure mileage was approximately 190,000.

The contact owns a 2009 Lexus RX350. The contact stated that the dashboard had started to crack, causing the dashboard to become sticky. Over time, there was a glare coming from the dashboard which obstruct the contact’s vision while driving. The contact stated that there was condensation in the headlight housings. In addition, there was a puddle of oil was discovered leaking from the vehicle while parked in a parking garage. Due to the failure, the vehicle was towed to an independent mechanic where the engine oil cooler pipe was replaced. The manufacturer was notified of the failure and the contact was informed that each of the failures had been covered under warranty; however, the warranties had expired. The vehicle was not repaired. The engine cooler hose had been replaced. The failure mileage was approximately 125,000.

MECHANIC/CAR INSPECTOR FOUND LEAKAGE OF POWER STEERING AND RACK AND PINION FAULTY, NEEDING REPLACEMENT RACK AND PINION ASSEMBLY WHEN I TOOK CAR FOR MARYLAND INSPECTION. IT FAILED. CAR PURCHASED AT DULLES MOTORCARS/ KIA SUBARU IN LEESBURG, VIRGINIA WITH 56,000 MILES. COST OF REPAIR IS $1800.00. DEALER SAID THERE WAS NOTHING WRONG WITH THE CAR, HOWEVER FAILED INSPECTION. CAR WAS BOUGHT ON $/1/2021 AND INSPECTION ON 4/2/2021.

MY 2009 LEXUS RX350 HAS 84000 MILES ON IT AND I HAVE JUST FOUND OUT THAT THE RACK AND PINION IS LEAKING OIL. THE CAR HAS BEEN WELL TAKEN CARE OF AND CAREFULLY DRIVEN SINCE IT WAS BOUGHT BRAND NEW SO IT IS A SURPRISE. AFTER SEARCHING ONLINE, IT TURNS OUT IT IS A VERY COMMON PROBLEM AND A SAFETY ISSUE. A LOT OF PEOPLE HAVE VOICED THEIR CONCERN WHILE LEXUS HAS NOT RECALLED THIS 2009 MODEL AS THEY HAVE DONE FOR 2008.

The contact owns a 2009 Lexus RX 350. The contact stated that the dashboard was cracked. The crack initially developed on the passenger’s side near the air bag enclosure and progressively spread across the dashboard toward the driver’s side. The surface of the dashboard was also sticky. The ignition switch was sticky, leaving a residue on the contact's fingers. The contact associated the failure with Technical Service Bulletin: L-SB-0011-15; and the related Warranty Enhancement Program. The local dealer was contacted and advised the contact that there was no recall coverage available. The contact called another local dealer Westminster Lexus (13590 Beach Blvd., Westminster, CA 92683); and was informed that the repairs would be at the expense of the vehicle owner. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2009 Lexus RX350. The contact stated that the dashboard had started to crack, causing the dashboard to become sticky. Over time, there was a glare coming from the dashboard which obstruct the contact’s vision while driving. The contact stated that there was condensation in the headlight housings. In addition, there was a puddle of oil was discovered leaking from the vehicle while parked in a parking garage. Due to the failure, the vehicle was towed to an independent mechanic where the engine oil cooler pipe was replaced. The manufacturer was notified of the failure and the contact was informed that each of the failures had been covered under warranty; however, the warranties had expired. The vehicle was not repaired. The engine cooler hose had been replaced. The failure mileage was approximately 125,000.

The dashboard in my car has been sticky and cracked for years. This became a safety issue and liability by posing a real risk in relation to airbags. One area of concern is the cracks will interfere with the deployment of the airbag. Either by triggering the airbag warning light or snagging the airbag on its way out. That puts my safety and safety of others at risk. This problem - cracked and sticky dashboards, has been confirmed by a dealer and warranty replacement program was available for short time back in 2018. The company had to notify it's customers but I did not get any letters, emails or calls. Therefore I did not know about that warranty repair and missed it. The vehicle was inspected by a local mechanic and safety concerns were raised. The airbags warning lights first started to appear on and off about 2 years ago. I have contacted the dealer several times about dashboard warranty replacement program explaining that I wasn't notified but they did not offer any solutions or repair reimbursement.

THE DASH ABOVE THE PASSENGER AIR BAG STARTED CRACKING AND A THICK, STICKY SUBSTANCE CONTINUES TO SEEP OUT. THE VEHICLE IS KEPT IN A GARAGE AND THE ONLY PLACE THE DASH IS CRACKING IS DIRECTLY ABOVE THE AIRBAG.

Odometer Fraud. The contact purchased a 2009 Lexus RX 350. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 123,676, and at the time of registration, it was discovered that the mileage was 250,000.

The dashboard in my car has been sticky and cracked for years. This became a safety issue and liability by posing a real risk in relation to airbags. One area of concern is the cracks will interfere with the deployment of the airbag. Either by triggering the airbag warning light or snagging the airbag on its way out. That puts my safety and safety of others at risk. This problem - cracked and sticky dashboards, has been confirmed by a dealer and warranty replacement program was available for short time back in 2018. The company had to notify it's customers but I did not get any letters, emails or calls. Therefore I did not know about that warranty repair and missed it. The vehicle was inspected by a local mechanic and safety concerns were raised. The airbags warning lights first started to appear on and off about 2 years ago. I have contacted the dealer several times about dashboard warranty replacement program explaining that I wasn't notified but they did not offer any solutions or repair reimbursement.

I was advise by one of the mechanic to change tires immediately. Since my Grand daughter occasionally drive the card, due to safety, We bought 4 set of Brand New Good Year Assurant Outlast Tires immediately (235/55 R18) from Walmart at Farmingdale, NY on 6/12/2023 at 8:00 PM. Walmart stated that they could not put tire on my car for another week so I decided to take tires to my local mechanic who put ALL 4 tires next day in the morning. All tires were installed; however, after driving for about 15 miles, I saw my car pulling. I pulled in safe area and notice that the car was tire was flat. I towed car to the mechanic who installed it. He stated that tire is leaking from side and is NO Good! I went to Walmart to complain about the tire. They punted the problem to call Good Year. I called Good Year at [XXX] to file complain (No [XXX]). Apparently, Good Year tire technician looked in Hurry at the tire and stated that is Road side issue and punted problem again. They stated that they will provide 50% tire cost if we buy again. I believe there is defect in the tire which Good Year (and Walmart) are not owning up to and giving run around. I still have the tire and I want NHTSA to investigate further on root cause esp since I do have 3 other tires installed and my granddaughter is driving. If you have any questions or concerns please call at [XXX] (My Son [XXX]) or me at [XXX] [XXX]. Thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I AM WRITING TO ADDRESS FAULTY COOPER EVOLUTION TOUR 100V TIRES - TREAD SEPARATION IN 3 YEARS AND 5,102 MILES. ATTACHED ARE 2 DOCUMENTS THAT WILL INDICATE THE FOLLOWING: 12/05/2018 4 COOPER EVOLUTION TOUR 100V TIRES PURCHASED AT TIRE KINGDOM POMPANO BEACH FLORIDA $ 501.89 @ 81,140 MILES. 11/26/2021 4 MICHELIN PRIMACY MXM4 TIRES PURCHASED AT J M LEXUS MARGATE FLORIDA $1,035.92 @ 86,242 MILES. WE TRAVELED TO VENICE, FLORIDA ON 11/15/2021 AND RETURNED 11/19/2021. ON OUR RETURN TRIP THE CAR (2009 LEXUS RX350) BEGAN TO SHAKE AND VIBRATE VIOLENTLY! WE WERE SCARED AND CONCERNED FOR OUR SAFETY ! WE IMMEDIATELY BROUGHT OUR CAR TO J M LEXUS TO CORRECT THIS DANGEROUS SITUATION! THEY INDICATED TIRE TREAD SEPARATION HAD OCCURED, AND ALL 4 TIRES NEEDED TO BE REPLACED. INCIDENTALLY, I OWN 2 OTHER LEXUS RX350'S IN CONNECTICUT, AND I HAVE COOPER TIRES ON BOTH. NO PROBLEMS WITH THE 8 CONNECTICUT COOPER TIRES. IN SEARCHING YOUR WEB-SITE I NOTICE NHTSA RECALL No. – 19T-024 FOR COOPER EVOLUTION TIRES. THIS MAY BE APPLICABLE AND PROVIDE NHTSA SUPPORT FOR MY CLAIM OF FAULTY TIRES. IN RESPONSE TO THE ABOVE NHTSA GENERAL GUIDELINE BULLET POINT QUESTIONS: THE TIRES FAILED AND HAVE BEEN DISPOSED OF BY JM LEXUS. WE THOUGHT THE CAR WAS GOING TO CRASH IT WAS SHAKING SO VIOLENTLY! JM LEXUS DEALER DETERMINED THE CAUSE AS FAULTY TIRES. ONLY JM LEXUS EXAMINED THESE TIRES. NO WARNING LAMPS OR ALARMS. THIS PROBLEM FIRST APPEARED ON 11/19/2021 ON OUR RETURN TRIP (210 MILES) FROM VENICE FLORIDA TO POMPANO BEACH FLORIDA. TIRE SIZE 235 /55 R18 100V COOPER EVOLUTION TOUR. P.S. FROM THE VERY FIRST DAY THAT I BOUGHT THESE TIRES 12/05/18 I WAS SUSPECT OF THEM BECAUSE ALL 4 HAD AN EXCESS OF MATERIAL ON THE EDGE OF THE TIRES THAT WAS NEVER TRIMMED OFF PROPERLY ! I THESE MADE ME WONDER IF THEY WERE DEFECTIVE IN SOME MANNER ?

THE CAR LURCHES FORWARD WITH GREAT UNINTENDED ACCELERATION. *TR

TL* THE CONTACT OWNS A 2009 LEXUS RX. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH ON NORMAL ROAD CONDITIONS, PROCEEDING TO TURN AT AN INTERSECTION. THERE WAS PRESSURE APPLIED TO THE ACCELERATOR PEDAL, FOLLOWED BY NO POWER RESPONSE. THE VEHICLE RESUMED OPERATION AFTER TWO SECONDS OF A DELAY. IN ADDITION, THE VEHICLE EXHIBITED AN UNINTENDED FORCEFUL AND AGGRESSIVE ACCELERATION. THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FOUR SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTIONS. THE FAILURE MILEAGE WAS 75.

WATER PUMP FAILED ON 2009 LEXUX RX350 AT 61500 MILES AND JUST 4 MONTHS OVER THE POWERTRAIN WARRENTY. LEXUS DECLINED THE CLAIM. ENGINE OVERHEATING CAUSED HEAD GASKET FAILURE AND WARPED CYLINDER HEAD. 1.AS PER LOCAL MECHANIC WHO REPLACED WATER PUMP , THERE WERE INDICATION OF COOLANT LEAKING FROM WATER PUMP SEAL AND IT MUST BE LEAKING FOR QUITE LONG TIME, EVEN WHEN VEHICLE WAS UNDER WARRANTY. THERE WAS ENOUGH VOLUME OF COOLANT WHEN THIS INCIDENT HAPPENED, INDICATES THAT LEAKAGE WAS VERY MINOR AND MY NOT APPEAR ON THE FLOOR WHERE CAR WAS PARKED. 2.WATER PUMP IS PART OF POWERTRAIN AND HAS NO DIRECT INFLUENCE OF DRIVING PATTERN. FAILURE OF WATER PUMP AT 61000 MILES IS VERY PRE-MATURE AND INDICATE TOWARD INHERENT PROBLEM WITH WATER PUMP QUALITY. 3.SAFETY ISSUE: THERE WERE NO SIGNS OF WATER PUMP FAILURE UNTIL LAST MOMENT WHEN IT ACTUALLY GAVE UP AND CHECK ENGINE LIGHTS CAME UP. THERE WAS VERY LITTLE TIME BEFORE CHECK ENGINE LIGHTS CAME ON AND FURTHER DAMAGE DUE TO OVERHEATING. IF IT WAS IGNORED FOR COUPLE OF MILES CAR WOULD HAVE CAUGHT INTO FIRE 4.POWERTRAIN WARRANTY IS 70000 MILES OR 72 MONTHS, WHEREAS CARS MILEAGE IS 61000 AND TIME SINCE FIRST USAGE IS 75 MONTHS (JUST 3 MONTHS OVER THE WARRANTY). CONSIDERING CLOSE PROXIMITY TO WARRANTY EXPIRATION, LEXUS SHOULD CONSIDER THIS FOR WARRANTY EXTENSION. 5.THIS ENGINE SERIES ( 3.5L ) IS INFAMOUS FOR COOLING SYSTEM ISSUES AND SEVERAL SERVICE BULLETINS HAVE BEEN ISSUED REGARDING IT. 6.SEVERAL COMPLAINS HAVE BEEN FILED ABOUT THE SIMILAR PROBLEM, WHERE WATER PUMP FAILURE AND SUBSEQUENT ENGINE DAMAGE

THE CAR LURCHES FORWARD WITH GREAT UNINTENDED ACCELERATION. *TR

The contact owns a 2009 Lexus RX 350. The contact stated that while driving approximately 70 MPH, there was an abnormal sound coming from the engine compartment with the check engine oil warning light illuminated. The failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the oil cooler hose was leaking due to a hole. The vehicle was not repaired. The vehicle was taken to a different independent mechanic, where it was diagnosed and determined that the oil cooler hose was leaking due to a hole. The vehicle was not repaired. A dealer was contacted and informed that there was no recall associated with the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer made the contact aware of the Limited Service Campaign Number: LSC9LH. The failure mileage was approximately 190,000.