Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
17
Latest Jan 2, 2018
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
19%
of 88 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
8
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2002 Lexus RX300 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming driver-assistance
Shown in the owner’s own words, exactly as filed
Driver assistance
Filed Jan 2, 2018
I HAVE FOR YEARS EXPERIENCED A CHALLENGE WITH THE CHECK ENGINE LIGHT ILLUMINATING. I HAVE TRIED FOR YEARS TO GET THESE LIGHTS TO REMAIN OFF, BUT WITH EVERY REPAIR, IT COMES BACK ON. I BASICALLY RIDE WITH THESE LIGHTS ON ALMOST ALWAYS FOR YEARS. I HAVE PAID TO HAVE IT REPAIRED ON SEVERAL OCCASIONS. I FOUND A WEEK OR TWO AGO, A LETTER FROM LEXUS CONCERNING THIS CHECK ENGINE LIGHT, AND I WONDER CAN I STILL HAVE MY VEHICLE CHECKED OUT FOR THIS ABNORMALITY. THANK YOU FOR YOUR TIME.
NHTSA ID
11058124
Incident
Oct 20, 2007
Mileage
87,000 mi
Driver assistance
Filed Nov 20, 2017
Crash reported1 injury reported
I ENTERED PARKING LOT AND PULLED INTO PARKING SPOT WITH MY FOOT ON BRAKE BARELY GOING. I WAS ALMOST ALL THE WAY INTO SPOT WHEN MY CAR LUNGED UP WITH EXTREMELY HIGH RPMS. I WENT INTO SMALL TREE, DROVE OVER ANOTHER CAR, CAR FLIPPED ON SIDE, THEN FLIPPED OVER ON ROOF AND INTO ANOTHER PARKED CAR. ENGINE OVERTOOK THE BRAKES. I AM ORIGINAL OWNER WITH CAR EXTREMELY WELL MAINTAINED BY LEXUS. I HAVE NEVER HEARD OR FELT THIS CAR LIKE THIS BEFORE.
NHTSA ID
11047465
Incident
Nov 10, 2017
Mileage
197,500 mi
Driver assistanceElectricalPowertrain (other)
Filed Feb 25, 2016
DRIVING TO SCHOOL DIE SHIFT ....SHOP SAYS AUTO TRANSMISSION DEAD ...COST $3500....GOOD MAINTAINED SERVICES.....ALSO CRAZY ELECTRICAL PROBLEM....MUST RECALL AUTO TRANSMISSIONS
NHTSA ID
10838102
Incident
Feb 24, 2016
Mileage
27 mi
Driver assistance
Filed May 14, 2014
Crash reported1 injury reported
SUBJECT: SUDDEN ACCELERATION LEXUS 2002--NEAR FATAL CRASH COMMENTS: ON 3.16.2012 AT 8 :30 AM I PULLED INTO A PARKING SPOT IN A PARKING GARAGE IN BALTIMORE, MARYLAND. THE CAR WAS STOPPING IN A PARKING SPACE. SUDDENLY, THE ENGINE STARTING REVVING UP AND THE CAR SUDDENLY ACCELERATED AT SUCH A HIGH SPEED THAT THE CAR JUMPED OVER THE PARKING BARRICADE AND CABLES, WENT AIRBORN AND CRASH LANDED AT THE OPPOSITE END OF THE GARAGE ON THE LEVEL BELOW. IF IT HAD LANDED 12 INCHES FURTHER, IT WOULD HAVE GONE OVER THE 6TH STORY OF THE PARKING GARAGE. THE BRAKES DID NOT WORK AND PRIOR TO THIS, THE CAR WAS ALMOST STOPPED. I HAVE OWNED THIS CAR FOR 8 YEARS WITH ONE PREVIOUS OWNER. I ALWAYS DO THE RECOMMENDED ROUTINE MAINTENANCE. THE CAR WAS BEYOND REPAIR AND WAS TOTALED. *TR
NHTSA ID
10588386
Incident
Mar 16, 2012
Mileage
128,591 mi
Driver assistance
Filed Dec 21, 2013
MY WIFE WAS DRIVING IN FREEWAY (HIGHWAY 101 IN BAY AREA, CA) AROUND 8:00PM. THE CAR WAS AT A SPEED OF ~60 MILES/HR. THE CAR STARTED ACCELERATING INDEPENDENTLY. MY WIFE EXITED 101 IMMEDIATELY AND FOUND THAT SHE COULD NOT GET THE CAR TO FULLY STOP EVEN THOUGH SHE APPLIED THE BRAKE FULLY. THE CAR WAS STILL IDLING FULL THROTTLE AFTER MY WIFE PUT THE CAR IN PARK. THEN MY WIFE SHUT OFF THE ENGINE. I HAD THE CAR TOWED TO LEXUS DEALER SERVICE. THE DEALER'S ADVISOR TOLD ME HE HAS NOT SEEN THIS KIND OF CASE BEFORE AND HE HAS TO TALK TO HIS MANAGER; UNFORTUNATELY HIS MANAGER IS NOT AVAILABLE AND HE WILL HAVE HIS MANAGER CALL ME. *TR
NHTSA ID
10556921
Incident
Dec 20, 2013
Mileage
128,000 mi
AirbagsDriver assistance
Filed Dec 28, 2011
Crash reported1 injury reported
TL- THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT STATED THAT WHILE PARKING VEHICLE, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS AS THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE JUMPED THE CURB AND CRASHED INTO A FENCE BEFORE COMING TO A COMPLETE STOP. THE AIR BAGS DID NOT DEPLOY AND THE CONTACT SUFFERED INJURIES TO THE RIGHT SHOULDER. THE VEHICLE WAS NOT DESTROYED. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER SENT A TECHNICIAN TO EXAMINE THE VEHICLE FAILURE. THE TECHNICIAN STATED THAT BECAUSE THERE WERE TWO FLAT TIRES ON THE VEHICLE DUE TO THE SUDDEN ACCELERATION, THE VEHICLE COULD NOT BE PROPERLY EXAMINED. THE FAILURE MILEAGE WAS 135,000. KMJ UPDATED 01/13/12*LJ UPDATED 02/01/12 ....UPDATED 02/10/12 *BF ALSO, THE AIR BAG DID NOT DEPLOY. UPDATED 05/03/12
NHTSA ID
10441502
Incident
Nov 22, 2011
Mileage
135,000 mi
Driver assistanceEngine
Filed Sep 13, 2011
Crash reported
WHILE PULLING INTO A PARKING SPACE IN MY OFFICE PARKING LOT, I HAD AN UNATTENDED ACCELERATION WHILE MY FOOT WAS ON THE BRAKE. THE CAR LUNGED OVER THE CURB, UP A SLIGHT INCLINE, HIT A SMALL TREE WHICH KNOCKED DOWN THE PERIMETER FENCE. I CALLED THE LEXUS DEALERSHIP AND THEY GAVE ME AN 800 NUMBER TO CALL. I REPORTED WHAT HAPPENED AND THEY SENT A TOW TRUCK TO BRING MY CAR TO THE DEALERSHIP BECAUSE I WAS AFRAID TO DRIVE IT. AT THE DEALERSHIP THEY INDICATED TO ME THAT I WAS NOT SUPPOSE TO BRING IT TO THEM SO I HAD THE MANAGER DRIVE IT TO THEIR COLLISION PLACE WHERE I HAD THE BUMPER REPAIRED. MY INSURANCE COMPANY DID NOT PAY FOR A RENTAL REPLACEMENT. THE REPAIR COST ME $250 (MY DEDUCTIBLE) + THE RENTAL CAR COST OF APPROX. $210.00. MY INSURANCE PAID FOR THE TREE AND FENCE REPAIR OF ABOUT $2,000+. MY CAR WAS SUBSEQUENTLY INSPECTED BY TOYOTA'S INSPECTION COMPANY. IT TOOK ABOUT 3-4 HOURS AND THE END RESULT WAS THAT THE CAR DID NOT HAVE ANY DEFECTS. I CONTINUE TO BE CONCERNED ABOUT WHETHER OR NOT THIS WILL HAPPEN AGAIN AND MAINTAIN A LARGE DISTANCE BETWEEN VEHICLES. IN 2007 MY CAR HAD A SIMILAR PROBLEM WHEN IT ACCELERATED TO A HIGH SPEED BECAUSE THE THROTTLE GOT STUCK DUE TO A MECHANIC'S SERVICE ERROR WHEN WORKED ON THE DAY BEFORE. SINCE TOYOTA SAID MY VEHICLE IS OKAY, I HAD TO PAY THE ALMOST $500 FOR THE REPAIR AND RENTAL CAR AND MY INSURANCE WILL PROBABLY GO UP DUE TO THE PAYMENT MADE TO MY COMPANY FOR THE TREE AND FENCE REPAIR. I THINK THE THROTTLE HAS A FAULTY DESIGN AND I TOLD TOYOTA THAT THIS WAS MY OPINION. *TR
NHTSA ID
10425185
Incident
Jul 11, 2011
Mileage
110,000 mi
Driver assistance
Filed Apr 11, 2011
Crash reported
IN ATTEMPTING TO PARK MY VEHICLE AT A STORE PARKING LOT, AT VERY LOW SPEED (<1 MPH) WITH MY FOOT ON OR HOVERING OVER THE BRAKE PEDAL, MY CAR LUNGED FORWARD, JUMPED THE 'STOPPER' AND RAN INTO A HANDICAP PARKING POLE. THE CAR ENGINE CONTINUED TO RACE/ACCERLERATE UNTIL I REMOVED THE KEY FROM THE IGNITION. THE STORE SURVEILLANCE SYSTEM CAUGHT THE ACCIDENT ON TAPE. HAD IT NOT BEEN FOR THE UPRIGHT CONCRETE POLE, MY VEHICLE VERY WELL WOULD HAVE CAUSED INJURY TO OTHERS. FORTUNATELY, NEITHER MY PASSENGER NOR I WERE INJURED. MY INSURANCE COMPANY FOUND NO DAMAGE TO MY BRAKES; AND RESULTING DAMAGE TO THE FRONT END HAS BEEN REPAIRED. HOWEVER, SINCE THE ACCIDENT, I HAVE HAD MY FRONT BRAKES REPLACED. I AM CONSIDERABLY MORE COGNIZANT OF SLIGHT ACCELLERATION OF THE VEHICLE WITHOUT MY ASSISTANCE!! *TR
NHTSA ID
10395510
Incident
Dec 31, 2010
Mileage
159,000 mi
Driver assistance
Filed Aug 19, 2010
I EXPERIENCED SUDDEN UNINTENDED ACCELERATION IN MY 2002 LEXUS, RX300 ON 4 AUG, 2010. I WAS IN A PARKING LOT MAKING A LEFT TURN INTO THE PARKING AREA WHEN THE VEHICLE REVVED FULL THROTTLE AND SURGED FORWARD. I APPLIED THE BRAKES FULLY AND WHEN THE VEHICLE DID NOT FULLY STOP I PUT THE VEHICLE IN NEUTRAL WHILE STILL APPLYING THE BRAKES AND STOPPED THE VEHICLE. IT WAS STILL IDLING FULL THROTTLE. I SHUT IT OFF AND LET IT SIT A FEW MINUTES AND STARTED IT AGAIN. IT WENT TO FULL THROTTLE AND WOULD NOT THROTTLE DOWN. I THEN WENT UNDER THE HOOD AND TRIED TO JIGGLE THE ACCELERATOR LINKAGE BUT TO NO AVAIL. I CALLED THE LOCAL TOYOTA SERVICE DEPARTMENT AND THEY TOLD ME TO GET THE VEHICLE THERE. I HAD IT TOWED TO THE SERVICE CENTER. THEY WOULD NOT DO ANY WORK ON IT OR EVEN LOOK AT IT BECAUSE IT WAS A LEXUS AND THEY HAD BEEN INSTRUCTED NOT TO DO ANYTHING WITH UNINTENDED ACCELERATION PROBLEMS ON ANY TYPE OF VEHICLE THAT WAS NOT A TOYOTA EVEN THOUGH LEXUS IS MANUFACTURED BY TOYOTA. I HAD TO GET IT TO A LEXUS DEALER IN TUCSON, AZ (~80 MILES AWAY) FOR DIAGNOSIS. THE LEXUS DEALER SERVICE CENTER DIAGNOSED THE PROBLEM AS A BENT THROTTLE CABLE. SOME HOW A COVER HAD COME LOOSE AND THE CABLE WAS EXPOSED FROM ITS SHEATH AND BENT. I AM SURE THE LEXUS OF TUCSON SERVICE MANAGER, MR. PAUL MINOR COULD EXPLAIN IT EXACTLY BUT THAT IS MY INTERPRETATION OF WHAT HE EXPLAINED TO ME. I ASKED HIM HOW THIS COULD HAVE HAPPENED AND HE SAID HE DID NOT KNOW. THE REPAIR WAS ACCOMPLISHED FOR ~$365.00 PARTS AND LABOR. I WILL HAVE THE CAR BACK ON FRIDAY 20 AUG, 2010. I WILL HAVE THE OLD/BAD PARTS ON HAND. I FEEL THIS IS A PROBLEM IN DESIGN THAT LEXUS SHOULD TAKE RESPONSIBILITY TO REIMBURSE ME AND TO ISSUE A SAFETY RELEASE AND RECALL. THERE SHOULD BE A FAIL SAFE IF THE THROTTLE CABLE SHOULD BEND. IN MY CASE THE BENT CABLE CAUSED A FULL THROTTLE CONDITION AND SUDDEN UNINTENDED ACCELERATION. I WAS FORTUNATE THAT I WAS AWARE OF WHAT TO DO IN THAT SITUATION AND THAT A PEDESTRIAN OR ANOTHER VEHICLE. *TR
NHTSA ID
10350621
Incident
Aug 4, 2010
Mileage
110,000 mi
Driver assistance
Filed Feb 25, 2010
TL*THE CONTACT OWNS A 2002 LEXUS RX300. WHENEVER THE CONTACT ATTEMPTED TO COME TO A COMPLETE STOP, HE NOTICED THAT THE RPM'S SUDDENLY INCREASED CAUSING THE VEHICLE TO LUNGE FORWARD EVEN WHEN THE BRAKES WERE APPLIED. THE CONTACT PREVIOUSLY NOTICED THAT ALL OF THE DASHBOARD WARNING LIGHTS ILLUMINATED FOR SEVERAL DAYS AND THEN SHUT OFF WITHOUT BEING SERVICED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 174000. UPDATED 3/24/10 *CN THE CONSUMER STATED HE EXPERIENCED SUDDEN ACCELERATION SEVERAL TIMES. UPDATED 06/17/10*JB
NHTSA ID
10314114
Incident
Feb 7, 2009
Mileage
174,000 mi
Driver assistance
Filed Feb 10, 2010
WHENEVER AT A STOP OR GOING AT VERY SLOW SPEEDS (LESS THAN 10MPH, FOR EXAMPLE), GAS PEDAL STICKS. I HAVE TO APPLY PRESSURE OR STOMP ON THE PEDAL TO GET THE CAR TO MOVE, THEN IT OFTEN LURCHES AHEAD. THIS DOES NOT HAPPEN IF GOING AT SPEED (25 + MPH) WHEN TAKE FOOT OFF GAS PEDAL NOR DOES IT HAPPEN WHEN PUTTING CAR INTO REVERSE. AT TIMES HAVE TO APPLY EXCESSIVE PRESSURE TO GET THE GAS PEDAL TO MOVE, OTHER TIMES NOT AS MUCH PRESSURE. SO FAR HAVE NOT DONE ANYTHING TO REPAIR THE STICKING GAS PEDAL. PROBLEM HAS BEEN GETTING PROGRESSIVELY WORST SINCE LATE LAST YEAR. *TR
NHTSA ID
10308544
Incident
Dec 20, 2009
Mileage
120,000 mi
Driver assistance
Filed Feb 4, 2010
Crash reported
I OWNED A 2002 LEXUS RX300, WHICH WAS TOTALED IN MAY OF 2009 DUE TO A STICKING ACCELERATOR. AFTER I STARTED IT IN MY GARAGE, THE VERY SECOND, I ENGAGED THE DRIVE GEAR, WITH MY FOOT SECURELY PLANTED ON THE BRAKE, MY VEHICLE TOOK OFF LIKE A ROCKET. IT CRASHED THRU MY GARAGE DOOR, PROCEEDED ABOUT 20 FEET ACROSS MY DRIVING PAD, CRASHED THRU A BRICK RETAINING WALL AND DID NOT STOP UNTIL IT HIT MY NEIGHBOR'S HOUSE NEXT DOOR. MY VEHICLE WAS TOTALED AND COLLISION RESULTED IN MASSIVE DAMAGE TO MY HOME AND MY NEIGHBOR'S HOME. TOYOTA INSPECTED MY VEHICLE AND ADVISED THAT MY INCIDENT WAS NOT THE RESULT OF A MANUFACTURING DEFECT AND THAT THEY WERE UNABLE TO DETERMINE THE CAUSE. MY VEHICLE HAD 61,000 MILES AND WAS IN MINT CONDITION, AT THE TIME OF THE CRASH. I REPORTED THIS INCIDENT TO NHTSA ON 6/1/09. THERE HAS BEEN NO MENTION OF LATER MODEL LEXUS IN ANY OF THE CONVERSATIONS. I'D LIKE FOR SOMEONE TO ADDRESS MY ISSUE AS WELL. THANK YOU. *JB
NHTSA ID
10306155
Incident
May 26, 2009
Mileage
61,000 mi
Driver assistanceInterior & seats
Filed Dec 3, 2009
TL*THE CONTACT OWNS A 2002 RX300 LEXUS. WHILE DRIVING 55 MPH ON A HILL, THE VEHICLE ACCELERATED ON ITS OWN AND THE PEDAL WAS STUCK TO THE FLOOR. SHE WAS ONLY ABLE TO STOP THE VEHICLE AFTER SHIFTING INTO NEUTRAL GEAR. THE CONTACT SHUT THE ENGINE OFF AND ATTEMPTED TO EXIT THE VEHICLE; HOWEVER, THE DOORS FAILED TO OPEN UNTIL SHE RESTARTED THE VEHICLE. THERE WAS A LOUD NOISE PRESENT IN THE ENGINE AFTER RESTARTING THE VEHICLE; HOWEVER, THE VEHICLE BEGAN MOVING IN REVERSE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE VEHICLE WAS PURCHASED. THE DIAGNOSTIC COMPUTER TEST INDICATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE DEALER STATED THAT THE FLOOR MATS COULD HAVE CAUSED THE FAILURE; ALTHOUGH, THE HOOKS WERE SECURELY FASTENED ONTO THE FLOOR MATS. THE FAILURE OCCURRED ON ONE OCCASION. THE FAILURE MILEAGE WAS 43,433 AND THE CURRENT MILEAGE WAS 73,000. UPDATED 01/05/10 *BF UPDATED 01/07/10.*JB
NHTSA ID
10294385
Incident
May 4, 2006
Mileage
43,433 mi
AirbagsDriver assistance
Filed Jun 1, 2009
Crash reported
TL*THE CONTACT OWNS A 2002 LEXUS RX300. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, SHE NOTICED THAT THE ENGINE ATTEMPTED TO START ITSELF BEFORE THE KEY WAS TURNED ALL THE WAY IN THE IGNITION. SHE PROCEEDED TO SHIFT THE VEHICLE FROM PARK INTO DRIVE. THE VEHICLE ACCELERATED QUICKLY AND WOULD NOT STOP, EVEN WHEN THE BRAKES WERE APPLIED. THE VEHICLE CRASHED THROUGH THE GARAGE DOOR AND, APPROXIMATELY 10 FEET FURTHER, STRUCK A RETAINING WALL, HER NEIGHBOR'S HOME, AND A GAS METER. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND IT SPED BACK THROUGH HER RETAINING WALL AND STRUCK HER HOME. THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE DEALER STATED THAT THEY HAD NEVER HEARD OF THIS TYPE OF FAILURE. SHE ATTEMPTED TO NOTIFY THE MANUFACTURER, BUT WAS UNABLE TO REACH ANYONE. THE CURRENT AND FAILURE MILEAGES WERE 61,232. UPDATED 11/10/09
NHTSA ID
10272579
Incident
May 26, 2009
Mileage
61,232 mi
Driver assistance
Filed Aug 18, 2004
WHILE DRIVING CAME TO A COMPLETE STOP. THEN, VEHICLE SURGED FORWARD. TOOK THE VEHICLE TO THE DEALER. *AK
NHTSA ID
10089177
Incident
Jul 1, 2004
Driver assistance
Filed May 7, 2003
Crash reported
WHILE GOING SLOW THE CAR ACCELERATES SUDDENLY, ALREADY THIS HAPPENED TWICE AND BOTH TIMES I HIT THE WALL. *JB
NHTSA ID
10018360
Incident
May 7, 2003
Driver assistance
Filed May 6, 2003
THROTTLE BECAME STUCK ON 2002 LEXUS RX300 WHILE CAR WAS BEING DRIVEN CAUSING IT TO RAPIDLY ACCELERATE. CAR HAD TO BE TURNED OFF BEFORE IT COULD BE STOPPED. CAR WAS TOWED TO LEXUS DEALER. I WAS TOLD IT WAS JUST A "FREAK" ACCIDENT THAT A TINY PIECE OF PLASTIC HAD GOTTEN SUCKED INTO THROTTLE. I WANT TO BE SURE THIS WAS AN ACCIDENT AND IS NOT A DEFECT. *JB
NHTSA ID
10018315
Incident
May 4, 2003
Mileage
24,500 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own