2019 Lexus RX350 Owner Complaints

The contact owns a 2019 Lexus RX350. The contact stated while parking the vehicle in a parking space, as he disengaged the brake pedal to complete the parking, the vehicle accelerated inadvertently and crashed into the pillar of a building. There were no warning lights illuminated. There were no injuries sustained. The vehicle was towed to a tow lot, then it was towed to an independent mechanic. A police report was filed. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was opened. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 21,000.

NHTSA ID

11425162

Incident

Jul 13, 2021

Mileage

21,000 mi

WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES, WHILE IGNORING THE FACT WHEN YOU SHIFT FROM PARK TO REVERSE OR DRIVE THE VEHICLE JERKS AND THE GEAR LEVER REQUIRES A LOT OF FORCE TO MOVE INTO DESIRED GEAR. DEALER REFUSES TO REPAIR THE CAR OR ACKNOWLEDGE THE PROBLEM, INSTEAD THEY TRIED TO SELL ME A $875 OIL CHANGE. DEALER IS ALSO REFUSING TO SEND ME ANY PAPERWORK THAT MY CAR WAS THERE EVEN AFTER CALLING MANY TIMES TO REQUEST IT, THEY PROMISE TO SEND IT THAT DAY AND NEVER SEND IT BECAUSE "THEY ARE BUSY". SERVICE ADVISOR DAVID ( TAOU) WAS VERY ARROGANT, CONDESCENDING AND DISHONEST.

NHTSA ID

11414985

Incident

Apr 23, 2021

Mileage

12,500 mi

ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT OCCURRED WHILE DRIVING IN THE RIGHT LANE AND WITH NO VEHICLES IN SIGHT. LEXUS SPECIAL TECH INSPECTED THE VEHICLE AND HAD SOME CALIBRATIONS PERFORMED BUT THEY WILL NOT TELL ME WHAT THEY FOUND IN DATA CAPTURED BY THE VEHICLE COMPUTER OR WHAT ACTIONS THEY TOOK AND WHY THEY THINK THE VEHICLE IS SAFE TO DRIVE.

NHTSA ID

11373952

Incident

Jul 25, 2020

Mileage

1,800 mi

VEHICLE VIBRATES WHEN BRAKING, BRAKE PEDAL PULSATES AS WELL WHEN BRAKING, SUCH DECREASING THE ABILITY FOR VEHICLE TO STOP APPROPRIATELY. EVERY 6,000 MILES ROTORS WARP BADLY AND NEED TO BE CHANGED WITH NORMAL DRIVING HABITS. LEXUS MUST RECALL THESE DEFECTIVE ROTORS AS THEY COULD AFFECT THE ABILITY FOR THE VEHICLE TO STOP

NHTSA ID

11353359

Incident

Sep 1, 2020

FUEL PUMP ISSUES.

NHTSA ID

11337881

Incident

May 22, 2020

Mileage

4,660 mi

CAR WAS PDI AND DELIVERED ON 06/14/20 WITH AN OPEN RECALL 20LA01 THAT WAS LIKELY TO BE A LIFE-THREATENING ISSUE. EVEN AFTER PDI WAS PERFORMED, THE BREAKS WERE DISFUNCTIONAL, SO HAD TO TAKE THE VEHICLE FOR SERVICE ON 06/19/20. LEXUS FOUND THAT ROTORS REQUIRED RESURFACING TO FIX THE BREAKS AND AT THE SAME TIME COMPLETED THE OPEN RECALL 20LA01. HOWEVER ON 07/03/20, THE CAR STALLED IN THE MIDDLE OF A HIGHWAY TRAFFIC PUTTING THE PAX THRU A LIFE-THREATENING SITUATION. CAR HAS BEEN FINALLY TOWED TO THE SERVICE AND I AM VERBALLY PROMISED THAT THE CAR HAS BEEN FIXED TO NOT PRESENT ANY LIFE THREATENING ISSUES. SINCE IT IS JUST 15 DAYS OF PURCHASE AND VEHICLE BEEN INTO THE SERVICE REVIEW FOR 3 TIMES WITH SOME LIFE-THREATENING OPEN ISSUES, I AM REQUESTING LEXUS TO EITHER REFUND OR PROVIDE ME A REPLACEMENT. *TR

NHTSA ID

11337473

Incident

Jul 3, 2020

Mileage

900 mi

WHILE DRIVING, I'VE BEEN ENCOUNTERING HARD GEAR UPSHIFTS AND DOWNSHIFTS. I HAVE NOTIFIED MY LOCAL LEXUS DEALERSHIP AND THEY TOLD ME THAT IS NORMAL. THIS IS MY 3RD CAR I BOUGHT AND THE FIRST TIME I'VE ENCOUNTERED SUCH AN ISSUE. ISSUE USUALLY HAPPENS WHEN SPEEDS RANGE BETWEEN 50-70 MPH REGARDLESS OF WEATHER CONDITIONS. THIS IS A SAFETY CONCERN, GIVEN THAT THE CAR IS STILL PRETTY NEW.

NHTSA ID

11337401

Incident

Jul 4, 2020

Mileage

13,800 mi

LEASED VEHICLE WAS BROUGHT TO LEXUS BROOKLYN, NY DEALERSHIP FOR RECALL ISSUE TO BE ADDRESSED. VEHICLE IS STILL AT THE DEALERSHIP DUE TO RECALL PARTS NOT BEING AVAILABLE. LEXUS LEGAL DEPT. HAS DETERMINED THEY ARE UNABLE TO OFFER ASSISTANCE OR BUY BACK OF VEHICLE. *TR

NHTSA ID

11328871

Incident

Mar 13, 2020

2019 MODEL LEXUS R350L ARE INSTALLED WITH LOW EFFICIENCY "FUEL PUMP SYSTEM" AND THIS IS A RECALL FORM THE MANUFACTURER. STILL THERE IS NO REMEDY ?? *TR

NHTSA ID

11327962

Incident

Jan 1, 2019

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LEXUS OF WINTER PARK, FLORIDA LOCATED AT 305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

NHTSA ID

11325032

Incident

Jan 13, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11324397

Incident

Feb 26, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING 35-40 MPH, THERE WAS ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE FAILURE MILEAGE WAS 5,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11324366

Incident

Apr 1, 2020

Mileage

5,500 mi

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ATLANTIC CITY (3169 FIRE RD, EGG HARBOR TOWNSHIP, NJ 08234, (609) 641-0008) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11323665

Incident

Jan 13, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF MISHAWAKA (4325 GRAPE RD, MISHAWAKA, IN 46545, (888) 415-3755) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11323204

Incident

Jan 13, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11321923

Incident

Apr 21, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS ESCONDIDO (1205 AUTO PARK WAY, ESCONDIDO, CA 92029, (760) 747-2300), WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11320145

Incident

Feb 1, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LEHIGH VALLEY (4500 BROADWAY, ALLENTOWN, PA 18104), CONFIRMED THAT PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THERE WAS A HESITATION WHILE ATTEMPTING TO ACCELERATE SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

NHTSA ID

11320129

Incident

Apr 2, 2020

Mileage

1,000 mi

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT LEXUS SAN DIEGO LOCATED AT (4970 KEARNY MESA RD, SAN DIEGO, CA 92111), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF*JB

NHTSA ID

11320083

Incident

Jan 15, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT WAS NOTIFIED THROUGH THE LEXUS APP THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT REACHED OUT TO LEXUS OF ORANGE COUNTY LOCATED AT (3496 ROUTE US-6 MIDDLETOWN, NEW YORK, 10940, (845)589-5435, AND WAS INFORMED THAT THE PART TO DO THE RECALL WOULD BE AVAILABLE THE BEGINNING OF THE FALL SEASON. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11319355

Incident

Mar 25, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT DCH LEXUS OF OXNARD (LOCATED AT 1640 AUTO CENTER DR, OXNARD, CA 93036), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11318626

Incident

Jan 31, 2020

WHILE DRIVING ON A CITY STREET THE WARNING LIGHTS CAME ON AND THE CAR STALLED. I WAS ALONE IN THE CAR AND IN DOWNTOWN CITY TRAFFIC WITH HONKING CARS BEHIND ME. I WAS ABLE TO RESTART THE CAR AFTER A FEW ATTEMPTS. A FEW DAYS AFTER THIS INCIDENT, WHILE DRIVING ON A VERY BUSY HWY AT 55MPH THE CAR ENGINE WAS SKIPPING AS IF ABOUT TO STALL. I HAD A PASSENGER IN MY CAR WHO EXPERIENCED THIS ROUGH RIDE AND MADE A COMMENT ABOUT IT. A FEW DAYS LATER, ON MARCH 8,2020, I RECEIVED AN EMAIL FROM LEXUS ENFORM SERVICES WITH A VEHICLE HEALTH REPORT INFORMING ME THAT MY VEHICLE REQUIRES ATTENTION DUE TO A SAFETY RECALL 20LA01. WHEN I LEASED MY VEHICLE, I WAS NEVER INFORMED OF THIS RECALL WHICH GOES BACK TO 01/13/2020. SAFETY IS A TOP CONCERN FOR ME AND I FULLY COMMUNICATED THIS TO THE SALESPERSON WHEN I LEASED MY CAR BUT I WAS NOT INFORMED OF THIS RECALL AT THAT TIME. I HAVE EXACTLY 2800 MILES ON MY CAR. I AM NOT ABLE TO USE IT BECAUSE THE SERVICE DEPARTMENT AT LEXUS DOES NOT HAVE A REMEDY AVAILABLE TO FIX THE LOW -PRESSURE FUEL PUMP AND THEY DO NOT KNOW WHEN THEY WILL HAVE IT. I WANT TO DRIVE A VEHICLE THAT IS SAFE NOT ONE THAT INCREASES THE RISK OF HAVING A CRASH.

NHTSA ID

11318534

Incident

Mar 1, 2020

Mileage

2,740 mi

ON JAN 13, 2020 LEXUS ANNOUNCED THAT MY 2019 RX350 HAS A LOW PRESSURE FUEL PUMP THAT COULD FAIL RESULTING IN AN INCREASE IN THE RISK OF A CRASH. LEXUS HAS INFORMED ME THAT A FIX IS NOT AVAILABLE. I LEFT THE CAR AT THE DEALER ON JAN. 27, 2020. THE CAR IS STILL THERE AFTER 6 WEEKS. THERE IS STILL NOT FIX TO THE PROBLEM AND I WILL NOT LET MY WIFE DRIVE THIS CAR WITH THIS ISSUE. ANY SUGGESTIONS?

NHTSA ID

11318000

Incident

Jan 13, 2020

Mileage

10,105 mi

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERLIN CITY TOYOTA OF PORTLAND LOCATED AT (191 RIVERSIDE ST, PORTLAND, ME 04103), CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE MAINTENANCE REQUIRED WARNING INDICATOR IS ILLUMINATED. VIN TOOL CONFIRMS PARTS WERE NOT AVAILABLE.

NHTSA ID

11315829

Incident

Feb 17, 2020

TL* THE CONTACT OWNS A 2019 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE FAILED TO EXCEED 50 MPH WHILE DRIVING. THE CONTACT WAS UNSURE IF THE FAILURE TO EXCEED 50 MPH WAS CONNECTED TO THE RECALL. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,903. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11311495

Incident

Nov 20, 2019

Mileage

6,903 mi

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT LEXUS OF QUEENS (LOCATED AT 40-40 NORTHERN BLVD, LONG ISLAND CITY, NY 11101, (833) 457-3255) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *JS

NHTSA ID

11300840

Incident

Jan 15, 2020