2020 Lexus RX350 Owner Complaints

The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 25 MPH and ascending a slight grade, the vehicle began to shake. The contact stated that she stopped depressing the accelerator pedal and the shaking stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The contact received a letter from the manufacturer regarding a fuel seepage failure from the high/low pressure fuel pump. The contact stated that the letter informed the contact that the manufacturer would replace the fuel pump due to a failure within the next 10 years. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and found that there was a recall for the fuel pump under NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 11,500.

NHTSA ID

11523335

Incident

Apr 24, 2023

Mileage

11,500 mi

The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 55 MPH, there was an abnormal sound coming from the engine. The contact stated that the vehicle felt as if it was losing motive power and stalling. The contact depressed the accelerator however, the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact stated that after driving for less than a mile, the vehicle started operating normally. The contact stated that the engine failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the contact needed to use Premium gasoline and not regular. The contact stated that he made the switch however, the failure persisted. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was approximately 14,000.

NHTSA ID

11482566

Incident

Oct 2, 2020

Mileage

14,000 mi

TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT RAY CATENA LEXUS OF MONMOUTH LOCATED AT 2135 NJ-35, OAKHURST, NJ 07755, (732)493-5000, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11403308

Incident

Mar 16, 2021

I RECEIVED A SAFETY RECALL FROM LEXUS SOMETIME LAST YEAR, ALTHOUGH I DON'T KNOW EXACTLY WHEN. THERE IS NO DATE ON ANY OF THE INFORMATION THAT WAS SENT TO ME, BUT I BELIEVE IT WAS SOMETIME LAST SUMMER. NOTHING HAS HAPPENED TO MY CAR, YET, BUT I DON'T BELIEVE A "SAFETY" RECALL NOTICE SHOULD TAKE MONTHS AND MONTHS TO BE FIXED. WHEN I GOT THE NOTICE, I CALLED MY LEXUS DEALERSHIP AND ASKED WHEN I COULD EXPECT MY CAR TO BE FIXED AND THEY SAID THEY DID NOT KNOW WHEN THEY WOULD GET THE PART AND WOULD LET ME KNOW. I HAVE NEVER HEARD FROM THEM. THIS RECALL IS FOR A LOW PRESSURE FUEL PUMP WHICH COULD CAUSE THE VEHICLE TO STALL WHILE DRIVING. TO CONFIRM, SO FAR NOTHING HAS HAPPENED TO MY CAR. NHTSA NO. 20V-682 I AM PUTTING TODAY'S DATE IN THE AREA OF "WHEN DID THIS HAPPEN".

NHTSA ID

11398514

Incident

Mar 1, 2021

TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. TUSTIN LEXUS (45 AUTO CENTER DR, TUSTIN, CA 92782, (714) 544-4800) WAS CONTACTED BY PHONE HOWEVER, THE CONTACT WAS UNABLE TO REACH A REPRESENTATIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

NHTSA ID

11386496

Incident

Dec 1, 2020

LOW-PRESSURE FUEL PUMP WHICH MAY STOP OPERATING.

NHTSA ID

11383348

Incident

Nov 30, 2019

Mileage

32 mi

CAR SHUTS OFF WHILE DRIVING

NHTSA ID

11363475

Incident

Oct 7, 2020

Mileage

2,450 mi