RoadVitals

2021 Lexus Ux Hybrid Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Sep 7, 2021
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Mar 2, 2021

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2021 Lexus Ux Hybrid. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Engine
Filed Sep 7, 2021
Fire reported

The contact owned a 2021 Lexus UX 250 Hybrid. The contact stated that while their father was driving approximately at 65 mph when the warning for tire low pressure had illuminated. The driver pulled over to check the tires to the side of the road. After pulling over the driver noticed smoke coming from underneath the hood between the tire on the driver's side. Both parties exited the vehicle when suddenly the vehicle burst in flames. The fire department extinguished the fire and a report was filed. The vehicle was towed and totaled. The dealer was informed about the incident. After investigating they were unable to determine the cause due to the state of the vehicle from the fire. The contact stated that they were no injuries or medical attention needed. The manufacturer was made aware of the issue and opened a case regarding the matter. The approximate failure mileage was 250.

NHTSA ID
11431984
Incident
May 20, 2021
Mileage
250 mi
Filed Mar 2, 2021

I'VE OWNED SEVERAL LEXUS HYBRID VEHICLES. I HAVE LOVED THEM ALL EXCEPT THE LAST, A 2021 LEXUS UX WHICH, I LATER FOUND, CAME WRAPPED WITH AN UNWELCOME SURPRISE. WITHOUT HAVING TO POUR THROUGH 107 PAGES OF THE FEDERAL REGISTER, I'D LIKE TO KNOW IF ANY OF THE CREATORS OF THE FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 141 HAD ANY IDEA OF THE UNINTENDED CONSEQUENCES THIS RULE WOULD SURELY PRESENT. ITS PURPOSE IS OBVIOUS. BUT THE HEAVY-HANDED WAY IT HAS BEEN THRUST UPON THE CONSUMING PUBLIC IS NOT. I'VE ASKED MY DEALERSHIP IF THEY CAN TONE DOWN THIS, FRANKLY, OBNOXIOUS SOUND THAT'S TRIGGERED. OF COURSE, THE ANSWER WAS NO! BY THE WAY, THIS IS THE SAME DEALERSHIP, ONE WITH WHICH I'VE DEALT FOR YEARS, THAT FAILED TO DISCLOSE THE FACT THAT MY NEWEST VEHICLE, LIKE IT OR NOT, HAD AN ADDED FEATURE. WHILE THE MANDATE WAS NOT CREATED BY THEM, THEY'VE CHOSEN TO HIDE BEHIND IT. AND, AS A RESULT, HAVE LEFT THE CONSUMER TO DEAL WITH THE CONSEQUENCES. THIS ODD TURN OF EVENTS REMINDS ME OF ANOTHER INDUSTRY, ONE THAT IS THE SUBJECT OF CRITIQUE IN A BOOK TO BE RELEASED SOON. SADLY, PUBLIC SAFETY NOTWITHSTANDING, OUR OTHERWISE PERFECT BUT HIGH-DECIBEL-EMITTING UX250H WILL BE A DAILY REMINDER OF IT. THUS, I FEEL PERFECTLY ENTITLED TO MOUNT A SIGN ON THE CAR WARNING OTHERS THAT SAYS, 'THE SOUNDS YOU HEAR FROM THIS CAR WHEN BACKING OR DRIVING AT SLOW SPEEDS ARE COURTESY OF (NAME OF DEALERSHIP) - WHO INSISTED ON IT. HOPE YOU ENJOY!'

NHTSA ID
11398760
Incident
Feb 26, 2021
Mileage
25 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .