Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2014 Lincoln Mkz submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The transmission is slipping my car is only has 53,000 miles on it, the radio doesn’t work I had to pay over $1000 to fix the trunk latch and my brakes are fine but not working properly
-Rear view camera will only work 20% of the time at best. -The outside trunk button does not work at all, but the trunk button on the remote and inside the vehicle work. -The heated and cooling seats seldomly work. - The vehicle has randomly shut down, followed by trouble starting while in park on a few occasions in the last few years. -
I was sitting in idle staying warm in car. When I decided to leave, I noticed I couldn't turn the steering wheel or that it was very difficult to steer. I have not had this issue inspected. The warning lights that was on before was "service advancedtrac", "collision warning not available" "drive control malfunction service required". I called Sons Ford Auburn where they stayed there was no recall for this issue. I also called Lincoln customer service where they told me the recall doesn't fall under my vehicle due to it being a hybrid and that I don't have the bolts associated with the recall.
I push my start button and it makes the starting nose and after a few minutes it starts and when I go to move it stalls out and then won't start again or starts and stalls again. But the next day drives fine. And it has been happening now for months even after we fixed the high rich codes it was giving out but now there's no codes appearing.
User interface for HVAC, entertainment system, and everything through the Ford Sync screen is unusable. Had this repaired 11 months prior. Issue returned. Dealer says , “There are several things going on with it. 1 The front inter face control module 2. Display screen and 3. APIM. Parts labor and tax it would run $2,670.00.” There are many instances of reports of these issues with not only the MKZ models, but with many of Ford’s lineup including Ford and Lincoln vehicles. Safety implications are uncontrollable heat (unsafe temperature levels and fatigue inducing), uncontrollable sound levels (distracting and can’t hear environment), loss of hands free, loss of backup camera.
The contact owns a 2014 Lincoln Mkz. The contact stated while reversing out of his parking lot, the vehicle stalled and the contact felt the vehicle lose power and several unknown warning lights illuminated. The contact had to restart the vehicle several times. The vehicle was taken to the dealer where they stated that the PCN had a failure and the PCN was replaced but the failure continued, the vehicle was taken to another dealer and the fuel pump was replaced but the failure reoccurred. The vehicle was taken to the dealer, and they stated the PCN had failed but, the vehicle was not repaired. The manufacturer was contacted, and they stated that there was no recall under his VIN and advised him to contact the NHTSA Hotline and file a complaint. The failure mileage was 89,000.
An electrical overload occurs below the passengers seat, burning out the electrical connector, requiring a costly repair and can be a fire hazard. This is the second time this vehicle had this electrical problem and has required repair. The dealer has confirmed this problem, but has no solution, only to replace the same parts. There is not notification this issue is occurring, the only evidence of the problem is the heated/cooled seats stop working.
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE TRUNK FAILED TO CLOSE ON SEVERAL OCCASIONS, CAUSING THE BATTERY TO BECOME DRAINED. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER SUBURBAN CADILLAC OF PLYMOUTH (40475 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 453-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRUNK MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
12M02 -- I TOOK THE VEHICLE IN FOR THIS EXTENDED SERVICE PLAN TWICE DURING WHILE IT WAS STILL ACTIVE. BOTH TIMES THE DEALERSHIP TRIED TO PLAY IT OFF AS "NOT UNDER THE WARRANTY" AND "SOFTWARE ISSUE NOT HARDWARE". THEY EVEN CHARGED ME FOR THE SERVICE OVER $250 WORTH OF "UPDATES". THAT DID NOT EVEN FIX THE ISSUE WITH THE DISPLAY TURING OFF WHILE THE VEHICLE IS OPERATING MAKING MOST OF THE VEHICLES FUNCTIONS USELESS. THE DEALERSHIP IS NOW DENYING TO FIX THE PROBLEM AND FORD/LINCOLN IS CLAIMING IT IS OUT OF WARRANTY. WHEN I TOOK IT IN ALREADY TWICE FOR THIS ISSUE AND WAS TAKEN ADVANTAGE OF AND ROBBED $250 WHEN THEY SHOULD HAVE REPLACED THE DISPLAY (APM MODULE) TO FIX THE ISSUE AS PER FORDA INSTRUCTIONS. PLEASE HELP ME AS THE APM MODULE WOULD COST ME OVER $2,000 TO FIX WHEN THE DEALERSHIP AND FORD SHOULD HAVE FIXED IT IN THE FIRST PLACE. AS THEY ARE ONES WHO MESSED UP AND NOT ME NEGLECTING TO TAKE THE VEHICLE IN TO THEM AND INFORM THEM OF THE ISSUE. I EVEN HAD THE VEHICLE WITH THEM WHEN THE PROBLEM WAS SHOWING OF THE DISPLAY TURING COMPLETELY BLACK FOR OVER 5 MINUTES. THEN COMING BACK AND JUST STUCK IN A BOOT CYCLE WHERE IT TURNS ON AND OFF CONSTANTLY UNTIL THE VEHICLE IS TURNED OFF. BUT THEN IT STILL HAS AN ISSUE LATER ON EVEN AFTER THE RESTART OF THE VEHICLE
MIDDLE CONSOLE DASH THAT CONTROLS HEATED SEATS, ENTERTAINMENT, CLIMATE CONTROLS, NAVIGATION, RADIO, ETC. GOES COMPLETELY BLACK AND GIVES THE ERROR CODE "DESKTOP.EXE HAS STOPPED WORKING" DEALERSHIP SAYS THEY HAVE NO IDEA WHAT TO DO, BUT WILL NOT PAY FOR ANYTHING TO GET IT CHECKED, WARRANTY SAYS THEY WILL NOT COVER IT BECAUSE IT'S "SOFTWARE". THUS LEAVING ME WITH AN ALMOST USELESS VEHICLE WHEN THE DASH DOES OUT.
WHEN REVERSING, BACKUP CAMERA INTERMITTENTLY RESTARTS, SHUTS OFF, OR NEVER SHOWS. THIS IS A DANGER AS IT IS UNPREDICTABLE AND CAN CAUSE DAMAGE IF IT TURNS OFF WHILE IN MOTION. CAR DISPLAY SAYS "CAMERA UNAVAILABLE. PLEASE CONTACT DEALERSHIP". CODE READER GIVES ERROR C1001 GENERAL ELECTRIC FAILURE.
I BROUGHT 2 NEW BATTERIES AND MY CAR WONT KEEP A CHARGE. I ALSO HAD TEST DONE ON MY VEHICLE 3 TIMES AND RESULTS SHOW BATTERY, STARTER, AND ALTERNATOR ARE ALL GOOD SO WHAT IS THE PROBLEM.
VEHICLE STALLS WHILE DRIVING DOWN THE STREET AND HAS DONE THIS SEVERAL TIMES, BOTH ON CITY STREETS AND ON THE HIGHWAY. THE DATE CHOSEN FOR WHEN THIS HAPPENED WAS THE LAST TIME IT HAPPENED. THE BATTERY WILL NOT KEEP A CHARGE AND A CERTIFIED MECHANIC HAS HAD THE CAR FOR 2 WEEKS AND CAN NOT LOCATE THE REASON THE BATTERY DRAINS COMPLETELY WITHIN 8 HOURS.
MY CAR HAS HAD NUMEROUS ELECTRICAL ISSUES SINCE THE DAY I HAVE PURCHASED IT. AGAIN, LAST WEEK, THE INSTRUMENT PANEL LIT UP WITH NUMEROUS CODES. I DROVE IT TO THE DEALERSHIP AND LEFT THE CAR FOR A FEW DAYS. THE CODES CLEARED AND THEY CANNOT ROOT CAUSE THE ISSUE. IN ADDITION, WHEN I HAVE BEEN AT A STOP LIGHT THE DRIVER'S SEAT REGRESSES BACKWARDS, AND THE SIDE VIEW MIRROR MOVES AT THE SAME TIME.
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. WHILE DRIVING BETWEEN 25-60 MPH ON SEVERAL OCCASIONS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST ALL ELECTRICAL FUNCTION, INCLUDING THE POWER STEERING ASSIST AND ABS ABILITY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON EACH OCCASION. THE VEHICLE WAS TAKEN TO BOB DAVIDSON FORD LINCOLN (1845 E JOPPA RD, PARKVILLE, MD 21234, (410) 661-6400) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,500.
I HAVE CONSTANT ISSUES WITH THE POWER DECK LID NOT WORKING WHEN IT IS COLD, IT WONT EVEN POP THE TRUNK. THIS MORNING I EXPERIENCED A DEAD BATTERY AND WHEN I GOT THE VEHICLE JUMPED AND STARTED, THE POWER STEERING WARNING CAME ON AS WELL AS A TRACTION CONTROL, HILL START WARNINGS AND THE POWER STEERING ISNT WORKING AT ALL. THE VEHICLE WAS STATIONARY. I AM UNABLE TO TURN THE WHEEL.
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE IGNITION TURNED ON INDEPENDENTLY. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,100.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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